Ectaco dictionaries

Ectaco dictionaries
Average Rating: 3.1/5.0 store rating
Customer Service 3
On-Time Delivery 4
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Worst Customer Service Ever!!!

by saosaosao, December 15, 2012

Worst Customer Service Ever!!!
Don't say " Contact us anytime 1-347-728-1354" , if you are not willing to help customer buying your product!! 
I just called 1-347-728-1354, had terrible experience. He kept asking my credit card number, but when I was trying to ask the product I'm interested, he got annoyed and and hang up the phone.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Terrible

by nickplatt, October 29, 2012
I never had a problem purchasing the problem. It came on time, and was what I ordered. I was looking for a very good dictionary that competed with the Japanese ones. I have a Japanese Casio XD-D7200 and it is amazing however it's on in japanese-english-spanish and without speaking Japanese fluently I can't get more languages. So I bought this Ectaco 2 years ago. It never worked from the moment I opened. I spent a summer saving up for the 400$ giant and it never worked. I was living abroad in Mali at the time and was unable to get it fixed until recently where they told me that the warranty was over and they wouldn't even accept it for a repair that I would need to pay 400$ more to upgrade it to a newer version. Worst purchase experience I've ever had.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor.

by vintagemona, July 18, 2012
I bought a translating device from Ectaco.  It is one of the worst products that I have ever bought.  I bought it for my husband's birthday, first they sent the wrong device.  It took several days to contact them because no one   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

CROCKS, LOW LIVES, BAD PEOPLE!! BAD PRODUCT!!

by maxoilee, June 3, 2012
BEWARE!!!! Very Bad Company!
Purchased my new Partner on Friday May 25, 2012 and they told me that they would only charge me $250.00 for the new partner but on monday found out that they charged me full price $460.00 when I called they would not speek of pick up the phone. I had to call my back to get the money back I newer autorized them to charge me $460.00 plus nothing was mantioned about shiping charge. On top of evry sing else they make horible products for 15 years I been buying from them and it always something wrong wioth the new partners most of all the battery does not last and sometimes the partner freezes. DOES PEOPLE ARE CROCKS LOW LIVES DONT BUY FROM THEM!!!! 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

good experience

by dodge_viper, February 23, 2012
My experience with Ectaco was not bad, although I got my product one or two days later. Anyway, the translator I received was very helpful for me when I was abroad, of course I did not use every function, but it helped me to communicate with people and underastand them. 
also I gave it to my friends and after that they  bought the same unit after the trip! :)  

All in all, no one is perfect..I wish Ectaco to develop with the products they produce further!

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

great product, helpful sales team and customer support, quick delivery

by ianash62, February 12, 2012
My personal experience with this company has been very positive so far. I recently ordered the multilingual 13MT900 translator from them and I am very satisfied with the way it works. Accurate translation and huge vocabulary is just what I needed. Many thanks to the sales team, they made my choice a lot easier by answering my numerous questions. And the delivery was so fast, I even had some time to play with the device before my trip. I had several questions about the translator, just wanted to learn how to adjust some functions so I called Ectaco tech support and the guy on the other end was very helpful guiding me all the way through the process of changing settings, great support! I will definitely recommend Ectaco to all my friends who might need this type of translation devices. I saw some negative reviews on the internet so I was hesitant to order from them in the first place, but now I feel like I made the right choice. It seems like these guys are really trying to improve their services and the product is just great!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

evil empire

by justice22, February 7, 2012
ECTACO should be called as Satanic Empire of evildoers that speak only one language "evil. The company makes lousy products with insufficient, unprofessional and incomplete translation vocabularies in many languages.  Their hardware is a clumsy made and easy breakable and should not survive any tear and ware during a month. The customer service is deceiving in any possible way and would lie, lie and lie about the product in order to reach a selling point.  The company is unprecedented example of the   major violations of customer’s rights, racism, hatred, fraud and verbal abuse.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Extreemly poor software - no continuity - nonintuitive.

by ability, December 13, 2011
software is archaic and not intuitive at all - very poor programing. Word tags for voice recognition are not alphabetic, each screen of each type program has different ways of accessing the same information, must over-use instruction manual but then must call tech support since manuel has such poor grammar and syntax and even completely missing information: tech support reply is ; "that is why we have 24hr telephone support"
This translation product is absolutely NOT worth the money - and it is grossly overpriced to begin with.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very bad/ awful - liars

by ebii, October 23, 2011

Ectaco  is the worst company ever ... full of lies and wrong promises.
They sent me a broken dictionary I asked for refund but they did NOT refund and after UPS picked up the part they never returned or did refund my money.

NEVER EVER BUY ANY ITEM FROM THIS COMPANY.

if you need to learn any language just order/buy Rosetta Stone CDs/DVDs

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

A LOT better than i expected

by sammysam, August 29, 2011
So this is my first review and i have to say that the guys at ectaco know what they're doing. I had an issue ordering on the site, called the number on the main page and they were soooooooo helpful. After i received the item i called tech support and wrote an e-mail on how to use a certain function and the man on the phone walked me through everything and the next day received an e-mail back with even more info.
I'm grateful that they've been so helpful and there really should be more positive reviews as these guys definitely deserve more credit.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

This device really works!

by jenny11, August 28, 2011
Yeah, that's great electronic dictionary and fast shipping.If you need an electronic dictionary to translate, Ectaco is your choice. I purchased this product because I'm learning English and I'm glad. This device really works.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

My experience was not bad

by dontt, August 17, 2011
Probably I was lucky with this company because they processed my order very fast, it arrived in a couple of days after I placed the order..There was a couple of gifts as well that is surprised me, as I didn't expect them to say the truth :)

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Jetbook is just the thing needed! :)

by sevinch, August 16, 2011
Friends! I have got Ectaco product and use it every day. Want to share my gladness with you! It is a perfect thing, I must say! First of all the service of the company is perfect: the representatives did their best to help me to choose exactly the thing I need, to place the order and after that the order was delivered just in time ensured at the site. I like the quality of the device and the opportunities it gave me. I do recommend it to my friends and all the people that need a perfect thing

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fraudulent company - STAY AWAY!

by norholt, August 12, 2011
I bought an Ectaco translator for £380 from the uk web-site, but it doesn't have the functions that the web-site says it does.  The uk team refuse point-blank to discuss this, and insist I call the US office.  The US support staff admitted on the phone that the product doesn't have certain functions, and they begged my to wait 6 months in case a software upgrade comes out!  I asked for a refund instead.  Now the US office refuses to discuss the matter, refuses a refund for the mis-sold product and offers any free software I'd like as compensation instead.  Basically, it's robbery and I intend to pursue the matter.  Crooks.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Super fast shipping, perfect device for language learning

by krumblebird, May 2, 2011
I purchased the English-Russian ER900 and the ER400.
I gave the ER400 to my girlfriend as she already speaks Russian but we both use the ER900 (she uses it to learn English and I use it to learn Russian). I have never seen anything like this and if you NEED to learn a language like me this will open the floodgates to language learning. I can help but to say positive things about it. It’s easy to use, portable, and has features that are similar to Star Trek with speech recognition and translation functions.
The ER400 is also a great unit for quick references. But the ER900 is mindblowing.
By the way, I live in Germany and this got to me in 3 days. If I ordered something from Berlin it wouldn’t be here in 3 days so I am ultra impressed by the service.
I also forgot to add that the language learning programs are interactive, so the device speaks and listens to you through courses AND tells you if you’re pronunciation is right or wrong – one word: awesome. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Difficult return system if unsatisfied

by guysankey, April 28, 2011
MODEL P900 English French

The sales material is very convincing, but gives a much higher expectancy of the product than is the truth.

It is overpriced, limited in its language ability, incorrect translations and pronunciations, useless for a serious student when it comes to all important aresa like grammar, verbs and idioms which are in English only, It is also slow and clicky

Beware the UK site is a spoof and gives the impression that you are UK based AND can take returns to UK. This is not the fact return cannot be made any other way than telephoning New York Office, here you will get an incessant recorded message about the benefits of buying their translators at INTERNATIONAL rate


x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

HORRIBLE SERVICE

by david13524, March 3, 2011
I bought the original jetbook mini, had it exchanged for a jetbook, and then when I tried to return the jetbook, the return policy doesn't cover it. The return policy ONLY COVERS PURCHASES WITHIN 7 DAYS OF THE ORGINAL RECEIVE DATE. So for example, if you buy a jetbook mini, mail it back because it is defective, receive a working one, and then decide it has poor functionality, you can't return it because by the time the working one arrives it's far past 7 days. This is by far one of the worst companies with a really bad policy. Their e-readers are also utterly useless, have no storage space, and are all-around really bad. Don't ever buy anything from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Stay away!!! Smooth talkers who know they are deceiving you!!!!

by buffalopat, December 30, 2010
I was told by their rep that the product I bought would be bilingual audio for the languages I wanted, which it was not. Their marketing materials also include two-way arrows indicationg this. This was a Christmas gift and when we discovered that it wasn't functioning as advertized on Christmas day, they said that the return time of 7 days had expired!! All I could do is trade it in on a more expensive model! How do you return a Christmas gift before Christmas? I am contacting the Better Business Bureau and the NYS Bureau of Consumer Fraud and if you know any other ways to impact their business like government contracts with the federal, military, or State departments we should all do this as taxpayers!!!  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I had a great experience with the company; I’m surprised anyone has anything bad to say. The sales rep was very kind and helpful (as they should be). Im not surprised by that. I am surprised that i was able to contact him with questions when i got   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Inreliable, cheaply made, microwave is more user friendly than this!!!

by lukehehla, March 23, 2010
Chinesse wouldbe proud.
The cheapest piece of equipment I have seen in my life.
If you need to learn any language do not fall for this garbage.
We Live in 21st century for crying out loud.
How anyone can possibly consider such piece of crap as a reliable language software.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Deceitful retailer. Products are not reliable. Should be sued

by consadvocate, March 18, 2010
Be aware that this company is selling you lies about their product. I purchased a partner product and it was not doing what was advertised. They refused to take it back on the premise that the 7 days has passed, while it was only 6 days. 
A class action law suit is getting ready against them as many people have been scammed by them.Please voice your opinion and relate your experience. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Absolute rip-off

by mikoprod, March 12, 2010
Stay away...Replacement battery can only be purchased from Ectaco at a outrageous price of $39.00...Battery lasts less than 1 hour...Translator is not as advertised, pure waste of money

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Will definitely consider buying other products from Ectaco in the future

by jeast77, January 20, 2010
My experience with Ectaco has been positive so far. I've ordered the jetbook recently and I love it. When I got it I had some questions on how to find ebooks for it so I called Ectaco and received the detailed instructions over the phone. Altough the ereader has some minor problems with certain DRM formats the product developers told me they would be releasing the updated version soon and I would be able to download it free. From what I can see, they've already released several updates for the jetbook and it's always nice to know that the manufacturer cares about your requirements for the product. They also have a forum on their web site where you can post whatever you expect to be included in the newer firmware version so they could take it into account before they release one.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Bad

by darlenebrown, January 5, 2010
My experience has been bad.  I purchased a jetbook for my daughter-in-law for a Christmas present.  turns out she does not want the jetbook.  I have the invoice/receipt to return the product and called a listed number to get a Return Merchandise Authorization #.  I was told all returns must be made within 7 days of delivery.  This is a Christmas present!  How can the 7 day delivery rule apply?  I was told I could return for another product...  Well, hopefully others will be aware of the return policy (it also applys during the holidays).
READ THE FINE PRINT! 

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Product hard to use, customer service the worst! Avoid!

by bobmurrayiii, December 17, 2009
Ectaco is a very difficult company to deal with.  I purchased a translator for $500 and, after trying it out once, attempted to return it.  They have a 7 day return policy and refused to accept the product back.  The product itself is extremely difficult to use and poorly made.  I recommend not buying anything this company makes, and if you do, do not buy it from them.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I bought an ECTACO partner ERm 900 Deluxe  and I received as a gift a demo CD and an other translator for free (which is like a child’s toy not worthing more than 1£)  and free accessories. Ectaco  P900 it's very nice, but   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Buyer Beware of Ectaco False Claims and Return Policy

by jsmith082022, October 23, 2009
Beware of purchasing from Ectaco!!!  I wish I would have read these reveiws before puschasing a Latin-English Talking Dictionary for my daughter as a gift!  The item was not as described and so I tried to return it for a refund.  They have a return policy...but you must call and get an RMA number and you must call within 7 days of placing your order!  Their customer service was rude and they passed my call around the office and parked me on hold.  There appeared not to be a person in a position of authority in the office on the day of my call.  I was told, repeatedly, to leave a message and the manager would return my call in the next week.  My recommendation....make your purchase elsewhere, or from a place like Amazon which cares about its customers despite its size!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

DO NOT BUY ANYTHING FROM ECTACO!

by zuzanna, October 21, 2009
HORRIBLE, HORRIBLE, HORRIBLE - STAY AWAY - DO NOT GIVE THEM A PENNY - AWFUL CUSTOMER SERVIVE, LIARS, DECEITFUL - WILL NOT TAKE BACK DEFECTIVE PRODUCT - KEEP CHARGING MY CREDIT CARD - DO NOT BUY ANYTHING FROM THEM!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Totally dissatisfied. This is not a reputable company.

by raindancer06, October 17, 2009
Dealing with this company has shaken my confidence in buying online. I was shipped a defective product (battery compartment had a manufacturer`s defect). It was necessary to phone NY to get a return authorization number and to ship it to their NY depot both at my expense. I returned it with strict instructions not to replace it with a similar defective unit. They sent another defective unit anyway. I immediately returned it to the Canadian warehouse where it was shipped from. Ectaco Canada refused to accept the shipment thus it was returned to me. I repeated the original `return to NY procedure` (at my expense, of course) and was shipped a third defective unit. Emails from Ectaco state that I will not be refunded my purchase price or any shipping or telephone expenses. It is very obvious to me that they have received a shipment of products with a manufacturer`s defect and they are selling them to an unsuspecting public. I highly recommend not dealing with Ectaco. I wish I had read the reviews on this website before I dealt with Ectaco.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

The worse internet purchase I ever I had

by beware_ectaco, August 28, 2009
I wish I checked the reviews here before I placed my order to them. This company is really unreliable. Different agent will tell you different things. The customers have to pay for the mistake that they made.
I totally agree with all the bad reviews that listed below. This is the worse internetshopping experience I ever had. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Buying an Ectaco translator for my wife turned into one of the worst shopping experiences ever. Firstly, the Ectaco people sent me a wrong product (because the one they are advertising doesn't even exist) and then they have spent the next few weeks   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

never... never,,, never,,, Ectaco

by acemila, April 13, 2009
I'm going to tell a little story that I happened to buy a translator ECTACO brand. I have spent an odyssey with travler Ntl-2S. Besides being a camelids in regard to speech recognition (recognizes only one floor of a small number of phrases; ineffective at all) the company has crumb. You send the cacharrillo for a reasonable price, about 400 turkeys, and if you like ... well, but ... I eat with potatoes, because I had to return Canuto, because these people as "invoice" (not) for less than $ 50, I do not know what a concept, whether as material evidence, or parts, or gift ... by FedEx, which at the time of return must do likewise, so alegal, so it's likely that you hunt in the office and have to pay the appropriate fine. Oh, and forget to tell you that the CIF of the company to put on a statutory agency, or that crazy. You could count a whole history, but I hope that this will serve to not stumble on the same rock as me.
Greetings.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Easy ordering process and helpful sales managers, great shopping experience

by maximusfromla, March 22, 2009
One thing I can say about Ectaco is that they have the best prices

around.
You don't pay any premiums when you buy from them (like you do if you


buy from other distributors) and they even offer special deals I didn't see anywhere else. What's more, the delivery was really quick - a couple of days compared to weeks from other sites. The ordering process was really good too - it made me feel like they really cared about my order.
Max F., Los Angeles



  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

not much to complain about

by hustle9090, March 22, 2009
I am so sorry to hear stories like these. I guess, I've just been lucky. My experience was and is postivie (bought a jetbook). One explanation for all these bad comments is that people do tend to express the negative more oftnen than the postivie. Etaco is not that bad of a company.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Install does not work on Vista, no support, no refunds.

by rogere, March 20, 2009
Purchased and download Talking Dictionary for PocketPC.  Installation required manual effort to get going.  Dictionary worked ok.

Purchased and dowload Learners Suite 2008.  Installation failed on Vista.  Lingvosoft application manager hangs on computer bootup.  Impossible to exit app.  Need to manually stop process.  No uninstall routine.  No support available on install problems other than asking what operating system program was installed on.  Asked for refund. Repetitive response given that no refunds are granted---You should have downloaded and tested first.

Will be disputing purchase.  Will never buy again from this company.  Never should have in the first place thinking back on the strange marketing and sales methods.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

the best

by trickofmind, March 18, 2009
I was pleased with how quick and easy it was to order with Ectaco. The
site
is really well laid out and made choosing from all the different
products
really simple for me.
Carol B., New Haven

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Specification not as described

by verntern, February 13, 2009
I have now evaluated the usefulness of the Ectaco iTRAVL NTL unit. It is useless. A toy and short lived novelty. Do not waste £300 plus in buying it. Spend your money on a good phrase book and dictionary.
I wanted to say  'I love you' to be translated.  The voice recognition said ' I want to buy a ticket'. Maybe, before I want to buy a ticket, does she love me first! The synthetic voice is Stephen Hawkins, unrecognisable.
Ectaco have smart and untruthful sales talk on their website. Included was to be an 'Accessory Kit' worth 100 UK pounds. Another joke. More worth 100 Zimbabwe dollars. Some Chinese earphones, the type you throw away, a few adaptors for continental travel and some 'Screenguards' to protect the screen. Impossible to fit unless you like air bubbles infecting the screen. I guess the only decent item in the accessory kit is a spare battery. Useful only if you want to persevere with this poor unit.
If you have already bought this item then we sympathise together. Maybe in 50 years time it will be a collectors item on Ebay. If you are thinking of buying one. PLEASE DO NOT WASTE YOUR MONEY.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

One of the very few excellent experiences of shopping on-line!!!

by shayenne04, February 3, 2009
Ectaco has knowledgeable salespeople, and pricing is competitive and service is very good. This is one of the few online companies that you can depend on! My order was handled very quickly with fantastic customer service. I really appreciate the Ectaco lever of service and recommended them to many of my friends.

Sarrah C., Los Angeles CA

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

High quality and great customer care

by judithe, February 2, 2009
I recently placed a very complicated order with Ectaco for translating devices for our Medical Services team. From the very first order I placed, I received exceptional customer service. The sales department responded quickly to my order and answered my questions accurately and courteously. I would be very happy to recommend your company to my colleagues not just because your products are good but also because of the great customer care I received.
Judith E., Hollywood FL

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

it is outstanding! i am very satisfied

by lotos13, February 2, 2009
Ectaco.com is an outstanding Internet retailer! I've made several purchases from them and have been extremely satisfied with my experiences. The care that they demonstrate in ensuring all purchases are securely packaged and shipped is superb. Most highly recommended!
Linda G., Loveland CO

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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