CompuVest

CompuVest
Average Rating: 3.83/5.0 store rating
Customer Service 3
On-Time Delivery 4
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broken on arrival, crappy customer service

by morganya1, August 6, 2012
I ordered a portable GoldTouch keyboard from CompuVest. It arrived. The left control key, which I use extensively on other keyboards, didn't work. I requested an exchange. CompuVest informed me that not only did I have to pay return shipping for *their* defective product, but if they weren't able to recreate the problem, I'd also have to pay restocking and additional shipping. Forget that. I kept the keyboard with the broken key, but will never order from CompuVest again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Don't waste your money or time with these scum.

by rrenter, April 10, 2012
"Scum!! I ordered a usb tv tuner from these guys. It was supposed to be new but definitely was not -- pre-opened plastic bags, water-stained, documentation, unwrapped cables, "refurbished" packaging. It did NOT WORK on any computer in my house. I contacted CompuVest to return it and was told they would reimburse me for the shipping cost. After a couple weeks of hassle, including contacting my credit card company, the best they would do is no refund of shipping, and charging me a 15% restocking fee. I'm quite certain they will turn around and sell the same item again!! The high ratings I saw for this company on resellerratings.com must have been artificially generated by paid employee or agents. No one should ever do business with these scumbags."

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Unpleasant

by search4, April 5, 2012
Ordered a wrong part. Tech support was not at all helpful in  selecting the right part, kept referring me to the online catalog. Had to get RMA number. Sent back for exchange. RMA was processed but replacement was never sent. Received partial refund, minus restocking fee. (May be fair, but still unpleasant). Had to call customer service. Evidently they did not have replacement part listed in the catalog that tech support was referring me to. Never got an explanation via E-Mail. Stuff is unfriendly. Overall unpleasant experience.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

THE OUT-AND -OUT WORST ON-LINE COMPANY I HAVE EVER DEALT WITH

by miklb53, December 11, 2011
BUYER BEWARE
BAIT AND SWITCH, WRONG ITEM SHIPPED, ZERO CUSTOMER SERVICE, NO REFUND OF RETURN SHIPPING, NO REFUND OF ORIGINAL PURCHASE.  OUT $157.00+$400.00 FOR PURCHASE AND NO MERCHANDISE.  THE WORST ON-LINE SHOPPING EXPERIENCE I'VE EVER HAD.
Ordered an Onkyo Home Theater system advertised on-line.  The order was processed as a different version of the model. Shipped a completely different model of lesser value.  No help at the Customer return number.  Waited two days for a call-back to be told "returns are done on-line".  Filled out the form specifying REFUND as indicated on the form.  Paid $157.00 to return their error.  Have an automated statement saying they processed the return for "store credit".  Dealing with this company for anything again is the last thing I want to do.
Out $550.00+ and no theater system.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Excellent service

by learner21, November 9, 2011
I purchased a refurbished digital camera.  The free delivery was surprisingly fast, and the condition of the camera was as good as, if not better than the description.  I was completely satisfied.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

untrustworthy website

by markiemark1, September 27, 2011
scam-style behavior involved writing to me, several hours after the website had apparently approved the transaction to say my card had been refused, then when I tried to re-order with a different card it seemed suddenly the 'free shipping' was no longer an alternative

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

taking them to court

by kimedubyaa, September 9, 2011
bought a brand new panasonic 42" plasma from them. the tv arrived with the screen completly shattered. i've called and left 3 messages with compuvest over the course of a week and a half. They returned my second call only to say they were sorry and would get on it right away. she then basically hung up on me, rushed me off the phone. so they are one for three on retruned calls with the one being awful service. what does "get on it right away mean" when you offer up no other infomration when i press a little for action. i haven't recieved a plan from them on how they actually plan on dealing with this. no email, phone call, snail mail... nothing!

this is going to court if i don't hear from them by the end of this week

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

never again

by nyce2, August 6, 2011
they took an order for something they obviously did not have in stock (or any way of getting), and they didn't tell me they were unable to fulfill the order.. that resulted in my not being able to buy the item, which was available through several other sellers at the time i placed the order.. it's bad when a seller takes money and doesn't fulfill and order, but that's easy to fix.. this is impossible to fix because i didn't realize it was an issue for weeks, at which point i was unable to order the item from another store

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

RIP OFF

by llstom, June 24, 2011
HUGE RIPPOFF!  DON'T USE THIS COMPANY.  Bought a laptop for my daughter, and the hard drive was burned out. Got the runaround for days/weeks, then they said "too bad for you".  DON'T USE THEM. In this day and age, we can buy from way too many companies to use this group

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

A great company to do business with.

by cdpete2000, May 25, 2011
Ordered a refurbished IBM t42 notebook from Compuvest.  Received it quickly with low cost shipping by UPS.  The t42 looks and works as new, it fact when I opened the box I thought it was a new unit.  I could not be more pleased.  I have ordered from Compuvest a number of times dating back to 2004.  Always a good experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered two 21" monitors, which were described as led type, even in the detail specs. When they arrived they were tube-type monsters and very heavy. The price was a bargain but shipping was around $35.00. I called customer service and told them they   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Fraudulent advertising, counterfeit items sold by Compuvest.

by pbarron, February 3, 2011
Fraud / Scam alert. Don't use Compuvest.com. They advertise products as genuine OEM, but sell cheap knock-offs that do not funciton. They will also not refund shipping chargers or provide return shipping.

I ordered an AC adapter for my Nikon Coolpix 995 digital camera. The item I ordered from Compuvest was described as a “Nikon AC Adapter, model EH21”. In addition, the item’s condition was described as “***New OEM***”. The product that Compuvest sent me was an aftermarket (not OEM) battery charger. This aftermarket product is not made by Nikon, nor does it have the capability of doubling as an AC adapter. This aftermarket product is equivalent to Nikon’s MH-53 lithium battery charger; not Nikon’s EH21 AC adapter. The aftermarket adapter sells for 10-15 dollars from most vendors. I was charged $35 dollars for this non OEM battery charger. I already have a genuine Nikon OEM battery charger. What I don’t have is an AC adapter for my camera. Compuvest fraudulently listed this as a genuine Nikon OEM product and fraudulently listed this as an AC adapter. Compuvest will not provide return shipping for an item that was sold based on two fraudulent claims.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered a Nikon battery from Compuvest.  The picture on the website showed the Nikon logo.  The information specifically said I would be receiving a new battery manufactured by Nikon.  The price was good, so I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Grab other people's money & run!

by ashim_jain, November 12, 2010
Their general tendency is to grab and run (your money).  This is the 2nd time I've gotten burned (unknowingly, I went to them again ... my fault).  This time, I bought two products (StarTech RAID enclosure & two HDDs).  The StarTech was incorrectly advertised on their website (tech specs. were wrong, which they admitted to).  So I had to return either the StarTech or the Hard drives so both would become compatible.  They told me they would return the full amount & shipping.  I chose to return the unopened HDDs.  After receiving the product, they told me they would deduct restocking fee and not refund any shipping!  These people also have no tech support in their company and are just a shipping house that tries to have a friendly interface till the time they are making money.  They have no concept of customer satisfaction or long-term customer loyality. I've disputed the amount on my credit card.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Used goods sold as new...

by abenaki1, October 11, 2010
I recently made a purchase from CompuVest and none of the products were as listed. They were supposed to be new items and all turned out to be very well used with scratches and dents. I was surprised to have this happen. Also, to return anything you wind up with a 25% restocking fee...beware before you order!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

defective product, tried to charge restocking fee saying item was good AVOID!!!!

by edmorad, October 1, 2010
I ordered a refurbished part through their website.  they sent me a defective part.   It was tested on two different computers and a TV. It did not work. I requested and received an RMA number and returned the item at their expense. They claim it worked fine for their technician.  They issued a refund minus their restocking fee.  That is unnacceptable.  The item was a brick.

Sara in the RMA department is a smug beetch too.  I filed a CC dispute and will get my full refund.  avoid this company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Their products and service are not reliable.

by aewconsulting, September 2, 2010
I ordered a refurbished part through their website.  First, they chose to deliver through USPS, even through I specifically chose UPS (and paid for) as a delivery method.  They did refund for that error.  Then, they sent me a defective part. It worked briefly for a day, then stopped working.  It was tested on two different computers. It did not work. I requested and received an RMA number and returned the item at my expense. They claim it worked fine for their technician.  They refused to replace the unit with another one.  They would only send back the same unit that did not work.  They issued a refund minus their restocking fee. So, I'm out money for a product that would not work and the return shipping.  I would avoid doing business with this company.  I don't trust either their products, their technicians or their business practices.  I own a very successful computer repair business, which has been in operation for twenty years.  I know when an item is defective. I also know when a vendor is being deceptive.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

bad experience, terrible customer support.

by wangbao, July 23, 2010
I placed one order. and they sent out two packets, one arrived, the other returned.  Then I paid $10.98 to have it reship to another address. Retuned again.
Finally they said they already gave me  refund minus 15% and shipping fee in the livechat. the refund not yet proved on my side.

The issue is they neithor call me not email me for the shipping problem.
terrible customer support.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I submitted an online order April 25th for one new APC Back-UPS RS 1200 from Compuvest, ultimately receiving a defective AND lesser model (the RS 1000). When I first plugged the unit into a standard grounded wall outlet (before I noticed that it was   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Buy from here if you want broken items.

by kmaniei, June 10, 2010
Please read before you order from this store. People, be careful buying from here. It's not a good idea. I bought two video cards and they not working. They made me to pay for their shipping and mine for a defective item. They said working fine but after I talked to their tech they accepted that didn't work. After a month they still charge me restocking fee and their thech person is not there. It costed me about $300 to return their defective items. Please don't buy from them. I buy over technology goods over $5000 per month for our company and never seen this much spam.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

This was a terrible experience that will not be repeated.

by deeretech, May 17, 2010
junk items sold as new items. customer service is non-existent. return postage is customer paid. 25% restock fee applies. wouldn't recommend to anyone

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Didn't ship what they advertised.

by cjhughes0514, May 5, 2010
I ordered a 50-pack of Maxell DVD-RW discs from Compuvest and received a 50-pack of Maxell DVD-RTW discs, which are actually DVD-R discs with a white printable surface.  The web site and my order clearly stated "DVD-RW". Only by examining the technical details of the item could you see that they weren't actually DVD-RW discs.

Unfortunately, because I'd made the purchase well in advance of when I'd need the discs, I didn't discover the problem until I went to use the discs and it was too late to return them. Compuvest refuses to take them back or exchange them, even though they screwed up.

The website still has the incorrect information: http://www.compuvest.com/Desc.jsp?iid=1211201. (Manufacturer P/N: 635063, CompuVest P/N: 655002993-00).

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

no way, thank you

by blaxand, March 5, 2010
I spent almost $150, I payd for return shipping for non-working stuff,
and for some reason their policy does'n not allow refund the money. 
That's interesting store, but not for me, thank you

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I ordered a refurbished TV that had free shipping which made it quite a bargain at the time.  However, it led to a big hassle that was a month's worth of time before I even had a TV to use.The TV arrived in a week.  I turned it on when   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Negative interaction, response, and delivery of customer satisfaction from Compuvest.com. Issues:•· &nb sp;    &nb sp;  Long delay on order acceptance.   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Avoid these scam artists like the Bubonic Palgue!I attempted to order a GPS Receiver from this gang of theives.I was sent a transducer instead.After at least 20 calls, over 2 days, I spoke with a "Sarah" at the "returns   Read full review...

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
I had a horrible experience with this company. I ordered a refurbished MacBook Pro for $700 and found within the first week it had a problem where it would shut off randomly. I took it to the apple store where they thought the problem was just that it   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

This was a poor experience for an experienced online buyer!

by humdrummer, September 25, 2009
I will never order from this company again!
I ordered a 1gb ram chip for my desktop, to add to my existing 1gb system.
The chip didn't work with my existing ram, so I ordered another matching chip to cure the problem. My system wouldn't boot and after taking to a repair shop, I found the system would work with original chip, but not Compuvest.com chips. Unfortunately, compuvest said they would not accept returns on new opened products, and I was willing to forfeit a 25% restocking fee for each chip, but the return was beyond the 14 day period. Too bad, so sad for me.
But I felt so much better when compuvest said I could list my chips on ebay.
I will NOT be doing business with Compuvest.com again. Be careful if you order from this company and make sure you check out the product your purchased carefully and within 14 days, and to FULLY READ THEIR RETURN POLICY.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Outstanding!

by saintdts, August 28, 2009
Excellent service and prompt shipping!  Also, best price I could find on the web.  Highly recommended for technically competent DYIers.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Where to start... I found CompuVest while doing a search for a LAN card for my server.  When I found the site the prices appeared great so I ordered several other things including a 5-pack of Logitech wireless mice.  For TEN days my order   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Great prices, great service, quick shipping, good product.

by epeterka, July 15, 2009
Everything as advertised. http://www.compuvest.com/. I bought RAM for an older Compaq Proliant server. They had what I needed, the price was great. They shipped the same day (from Renton, Washington). Two days later, a very well packed box was in my mailbox (in Florida). I plugged the DIMMs in the slots, and my old server has a bit more useful life in it now with twice as much RAM. Awesome. Well above my expectations. I'm not sure what kind of "special postage stamps" were used. The Post Office did their part as well. Did I mention they were quick? I placed my order at 10:00am EST on Monday, and had the product in my own hands by 10:30am  EST on Wednesday. http://www.compuvest.com/, (and David 55, the Account Rep there) on a scale of 1 to 10, they rank 11.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Worst Company to deal with. Do not trust them at all.

by herbw01, July 6, 2009
This is the worst company I have dealt with so far as far as internet shopping is concerned. I called the company to ask them questions regarding a ATI-9800 pro Mac edition graphics card. They told me that the one on their site will work with Mac. So I went ahead and ordered the card. When I received the graphics card, no where on the box or on the documentation did it say that it was for a Mac. so I called them back and told them about it regarding the mis-communication. They told me to return the card and they would refund me the full amount (Spoke with Alena Manager of returns). I did not opent the box or unwrap the card from its package. The seal was unbroken. I returned everything back to them at my expense (shippng). I paid them $144.81 and they only refunded me $114.11. They kept $30.00. What a rip off company and what a way to make a profit.
Folks do not do any business with this company. They are a fraud, and use unethical business practice.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Satisfied Customer!

by ibjman, June 11, 2009
Ordered an XGene 01030 wireless keyboard on Sunday early AM and received it on the following Thursday. 
 There was an issue with their website showing my order as "In process" even though it had already been shipped. The tracking information should have been available, leading me to believe that the product had not been shipped when it was actually en-route. 
 In the end, the transaction was perfect except for the reporting abnormality (minor inconvenience). 
 Great product, great price, delivered promplty without being gouged for the shipping. I would definitely shop here again.
    

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Professional investigative Ecom-Research on CompuVest.

by predatorhunter, June 6, 2009
CompVest Self Profile:
http://shopper.cnet.com/4011-5_9-275569.html

Assorted Reviews:
http://www.atg.wa.gov/pressrelease.aspx?&id=3918

BBB/Better Business Bureau Review:
BBB Rating for Compuvest
Based on BBB files, Compuvest has a BBB Rating of F.
Reasons for this rating include:Number of complaint(s) filed against business that were not resolved.Number of complaints filed against business.One or more serious complaints filed against business.BBB does not have sufficient background information on this business.

Our company which subcontracts work in from the federal government in data analysis for the NCSC and NSA/CSS. I would suggest not doing business with this company cause they are entirely dishonest and misleading. You might have fair results and resolve with technical problems but not in returns. Low 68% of our field study transactions where failures with this company. --- Echelon Archives gives CompuVest and F-.

Good Luck.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I'm finding that the refurbished external cd drive (IBM #22P9079) I ordered from them is a complete piece of junk.  (This may sound like pure opinion but I swear it's an "accurate fact"!)   It does not work . . . at all.  I hooked it up   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Buying from them is like gambling.  I've ordered 3 times from them and recieved 2 out of the 3 orders.  First order was for a CPU and I received it in 3 days.  I thought it was a good sign that I should order more often from   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

horrible and ripped off and lack of customers satisfaction.

by rickk1, March 11, 2009
what a ripoff.  i order a hard drive and paid for usps shipping but was told they used fedex.  they won't refund without a restocking fee of 15%.  i didn't order it this way.  they are crooks.  i'll never ever use them again.  do not trust them. 

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Poor Quality

by terreon, March 6, 2009
I finally received my Macbook Pro this week (two weeks after ordering it) and the specs do not match the machine I ordered

*Only 1GB RAM is currently installed.  The base for this model is 2GB and the sales rep said it would be upgraded to 3GB because it would not ship for a week (BTW, I had to fax paperwork and copies of my credit card AFTER they had already charged my account, before they could process the order.  I've never had to do that w/ any other online merchant)
*The OS is apparently corrupt, as there are tabs missing from System Preferences and trackpad functionality is greatly reduced
*The top row of function keys is not mapped correctly and cannot be used
*The lid is noticeably warped and does not lie flush to the body when closed

I am appalled by the poor quality of this machine, and am requesting a Fedex/UPS label so I may return this and receive a refund

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Lesson learned..never again will I order from this dishonest company.

by catofl2002, November 24, 2008
BUYER BEWARE !!!
I ordered two Logitech Communicate STX webcams. They were advertised as NEW but were REFURBISHED. They were sent in a plain box with no manuel and the DVD had no writing on it. The tag on the cords was cut in half and according to the Logitech company that indicates refurbished equipment. I should have checked reviews on other sites before ordering and after reading those negative reviews won't bother trying to return. Fool me once... I just hope that the webcams continue to work.   

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Wonderful. They had what I wanted at...

by CompuVest Shopper, November 1, 2008
Wonderful. They had what I wanted at am extremely good price and delivered in a timely manner.

  I would shop here again
Overall Rating: 5/5.0 store rating

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