Cabela's

Cabela's
 
Average Rating: 3.72/5.0 store rating
Customer Service 4
On-Time Delivery 5
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Overall well, but with surprise shipping cost

by electrosomatic, February 23, 2013
There was a 6 USD charge for shipping that didn't show up until you had entered your payment details. At that time, you had already put so much time into the shopping procedure that it wasn't worth canceling the process even if it would have made you choose another site with cheaper shipping rates.

x I would not shop here again
Overall Rating: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent products, great return policy!

by yuuup, January 10, 2012
I remembered being advised that a company's return policy is related to the quality of their product and Cabelas does so quite well!

Over the past 10 years I've frequented both their retail outlets as well as their online store.  Each and every transaction has been wonderful.  Quality products at a fair price!  What more can you ask for?!

Shipping has always been quick and well packaged.

Of thousands of dollars in purchases I've had only 1 bad product.  A waterproof pair of boots that leaked.  I brought them in all muddy from the job site adn they gave a cash refund on the spot with no stress!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

poor quality garments and worse quality customer service

by iesax, December 30, 2011
almost everything about my experience with Cabela's has been negative.  ordering, product quality, and their customer service...it's the worst i've ever encountered from a retailer.  i'll never order from them again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

My experience with Cabelas spans over 20 years, 5 stars.

by phneal, August 3, 2011
I have ordered many item through the Cabelas website in the past and have never had a problem with their getting the order wrong, speed of processing or delivery. Now we have a Cabelas store close to me in Glendale Arizona, so most of my shopping is done at the store, which is an experience in itself. I bought a vacuum sealer and after 2 years it developed a problem and much to my surprise, they gave me a new one, even though the warranty was for a year.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Slow Order Processing

by rwunn, February 21, 2011
I have always loved Cabela's.  However, the last few orders were processed very slowly.  The UPS shipping is not the issue, it is the time it takes to get out of the warehouse.  I would choose faster shipping (UPS), but it wouldn't do any good because orders don't get processed for many days.  I kept hoping that the past orders were simply isolated cases.  Unfortunately, I now believe that is not the case.  As much as I love Cabela's selection and people, I'm going to use other vendors in the future.  I'm never in a really big hurry as I always research and plan.  However, even if I were sleeping I'd be moving faster than Cabela's order processing.

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Great service and product on my goosedown jacket. Easy to navigate and prompt service.

by moparmike, February 13, 2011
Goosedown jacket is very warm and comfortable.  Second best I've ever owned in my 62 years.  I live in Maine so the delivery was very fast and with great service.  After thinking about it, it's the BEST jacket I've ever owned!
I've always been impressed with this store because of the quality of products and service.
P.S. Cabela's paid me $20 bucks to say that!  LOL...
Did I mention what a great sense humor I possess???

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Cabela's is the worst

by mesham31, December 16, 2010
I ordered a replacement shotgun barrel online with Cabela's on 11/13/2010.  Their site "timed out" on me so I called to make sure the order went through.  The customer service asked if I ordered 2 barrels and I said no and they said they would cancel one of the orders.  Cabela's still sent both barrels and charged me for both.  When the "extra" barrel arrived I refused it and it was sent back to Cabela's and they received it back on 11/22/2010.  After numerous phone calls to a Supervisor I still have not received a full credit back as of 12/15/2010.   They did send me a 10% credit of $26.91 out of a full charge of $269.10 (How does that happen?).  The barrel that I did accept was scratched up due to the extra chokes and choke key rattling in the box and had to return it for exchange.  Only to recieve the second one still slightly nicked up.  The excuse I kept on getting from customer service on the initial order and credit back is because they are having problems with their "new programming".  Don't buy from Cabela's. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Cabela's Sucks

by johnpublic5017, December 14, 2010
Cancelled an order by speaking to two differant people, one was a supposed supervisor. They shipped the order anyway. If this is an outfitting store, it has to be the worst outfitting store on the planet!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Cabela's will take money that they aren't entitled to before they issue your refund.

by jpercia, November 2, 2010
Returned a jacket that was to small on 10/11/2010. It was received on 10/14/2010. As of November 2, 2010 I still have not received my refund. Contacted Cabela's and they claim it took 11 days to process return. That it will take about another 10 business days to process my refund. Plus they took out the shipping charges for them sending it to me, and the return. This amounts to over $16.00. Beware, when calling customer service you get no where.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
 
I placed my first order with Cabela's close to a month ago.  The male members of my family had been ordering fishing stuff from them for 40 years.  But I had never had a reason to get anything from them until I was looking for a Primos Elk Call   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
Cabela's is your one stop shopping for all your outdoor needs.  Cabelas.com is a very efficient and helpful website. They provide pictures, and prices for all the products. They are quick to show you what is on sale and what you can get discounts   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
My father wanted a Cabela’s gift card and hunting hats for Christmas. I ordered straight from Cabelas.com and got him exactly what he wanted. This was my first time ordering from this website. What Cabela’s Offers The   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Don't buy from Cabelas

by nremtp3070, December 8, 2009
I placed an order with Cabelas back in march. Prior to placing my order I called and they said the item was in stock. So I placed an order only to find out the item is out of stock and had been for weeks. The put it on backorder. 9 months later still no   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Big Stores Put Small Retailers That Have Good Customer Service Out of Business

by blaisemchugh, December 7, 2009
I Purchased an Innotek GS 3500 Remote Dog Trainer on October 13 2007 for $130.00 It Stopped Working about one Year Later. The Cabela's Box That it Came in said Limited Liftime Warranty. I Called Innotek and it was Discontinued when I Purchased it, They Would Not Honor Their Warranty and wanted to Sell Me Anouther for More Than I Spent the First Time. So I Called Cabela's They Would Not Honor Their Warranty Either. I am Going to Purchase a new Dog Trainer but it Won"t be an Innotek and I Won"t be Buying it at Cabela"s. Shop Local-Buy Local-You Local Retailer Will Most Likely Do the Same.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Great selection and quality. I'll buy again from Cabela's

by paperbeatsrock, October 23, 2009
I have ordered many times from Cabela's.  The pricing is not the greatest much of the time, but it is always very good quality.  I also appreciate the great selection they have in fly fishing gear that is always hard to find locally.  I was pleasantly surprised after buying a pair of Cabela's branded Waders and Felt Shoes.  Both have been great, even though I was reluctant to buy because of sizing and fit concerns.  There was enough info on the site for me to figure out what size to order and it worked out great.  I have never had to return anything, so I am unaware of those hassles.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent service, prompt shipping, very satisfied.

by llee12345, February 12, 2009
I ordered an Adidas wind pant thru the Cabela's website.  The pants were on sale for $19.99!  Prompt shipping, good communication, absolutely no problems encountered.  I'm very happy with my purchase.  Service was excellent.  Highly recommend.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Hopefully good product, slow shipping

by skyline6, May 14, 2008
It has now been 4 days and my order has still not been processed. I hope that when i finally get the product I ordered it will make up for the time it took them to eventually ship it.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Do not use instore pickup when ordering online!!!

by mlhod9e, March 6, 2008
Don't use instore pickup when ordering online!!! I ordered and purchased item on the 22nd of Feb. It wasn't processed until Feb 27th. I still haven't received my purchase and its Mar 6th. Customer service is worthless. I have contacted customer service 3 times, once by email and twice by phone and they truly don't care. They can not track order and would not refund me my money. I was told "if they ever come in I could return them." Do not use instore pickup when you order online!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Cabela's sucks!

by bugg320, February 16, 2008
Cabela's sucks. I called them on the phone when I made the order and asked what if they don't fit? They said that I could return the jeans for a full refund if it didn't fit, and that I could just use the prepaid packing slip to send them back. But when I returned it, they did NOT refund me the original shipping and they took out the cost of shipping it back too, so I ended up $14 in the hole. I will NEVER shop with them again. They hung up on me when I called to complain!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
13 January 2008 This incident “HAS NOT BEEN RESOLVED” by any stretch of the imagination… My review on Cabelas.com: I purchased Cabela's Tur-Duc-Hen for Christmas dinner and it was a nightmare... Bottom line is that whoever Cabela's has   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Unsatisfactory

by lobannion, December 2, 2007
I ordered a Moultrie 5 camera on line for $149. A week later it was advertised for $99. We called the store and they refused to issue a price adjustment unless we drove 60 miles to return the camera and rebuy it at the sale price. I e-mailed them about this issue and did not receive a reply.

A Week later the same camera is on sale for $129. I have tried again, we'll see.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I’ve been getting the Cabela’s Catalog for years now, and usually I shop by mail from them, but I discovered that Cabela’s participates in the Ebates program where you can get a percentage of your purchase price back, so I decided to shop online this   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
We are a Cabela's family! One of my brother-in-laws started a tradition of ordering from Cabela's for all of his birthday and Christmas shopping. It seems like every member of our family gets something from Cabela's. It has caught on like wild   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I just bought a Cabela's Exclusive 3-room cabin tent and it's HUGE!!! It's perfect, my wife said I could park my truck inside it if the side doors were bigger. I like to buy mainly 'Cabela's Exclusive' with their signature name. You know whether it's   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Extremely Satisfied

by hdroadking, June 15, 2007
I wanted to buy a last minute Christmas gift for my boss and reached out to Cabela's. Short of time and short of cash, the $1000 pair of Zeiss binoculars seemed "out of time and out of reach." It had to be the Zeiss Conquest, as their quality and   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very easy, nice setup, excellent products.

by kp81872, March 7, 2007
Cabela's online store is easy and fun. They have so much stuff. It is easy to find exactly what I need by using the categories or even the search option. The prices are decent and the shipping has always been very fast and comparable to others. Their products can't be beat. My family has been shopping Cabela's for as long as I can remember and will continue to do so well into the future.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I first came across the Cabela's name through their advert in Outdoor Photography and ended up browsing their website. When I was on a trip to New York, I visited their store in Hamburg, PA and was very, very impressed. I wish that there was something   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Incredible sporting goods store

by monkeybomb, October 23, 2006
I should just sign half my paycheck over to Cabela's every month. I purchase a lot of hard to find items from them. I a local store doesn't have what I'm looking for Cabela's usually does and at a decent price. Customer service is second to none and If you get a chance to go to one of there stores it's like disney land for hunter and fishermen. Shipping is usualy prompt and often much faster than I have expected. I have only ever had one small problem and it was handles quickly and to my satisfaction. This is great considering I have literally spent thousands at this store.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Quick Shipping, Great Company

by B5552, October 14, 2006
Very fast delivery. Ordered on Saturday, UPS Ground, promised in 7 days and it arrived on Thursday (4 days). Well packaged for shipping. It's companies like these who do it so well you don't need to call customer service. That's the reason I shop on-line.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Ask any serious hunting enthusiast a simple question like, "What's your favorite store to stock up on hunting accessories and wares?" and chances are you are going to get a ton of different answers. Some have said that Cabela's takes forever to ship   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
What is Cabelas? Cabelas, is an outdoor outfitter, that has retail locations throughout the United States. They have been in business since 1961, and they do the majority of their business online.(www.cabelas.com) Their products   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I have been purchasing sporting goods at Cabela's for 25 years. Great experience.

by usafinland, June 30, 2006
I think if you have had a problem with Cabela's return policy the problem is more than likely with you. They let me return a $700 tent one year later. The problem with the tent was also my fault. I was just trying to buy some parts to fix it and they insisted that I send it back. They had me box it up then they sent UPS to my house to pick it up. They paid for the whole thing. I had a brand new tent at my house seven days from when they picked the damaged one up. Their customer service and return policy are unmatched.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Overall pretty good to deal with.

by cshb, June 25, 2006
I have purchased many items from Cabela's and The quality of products has always been there. I do not agree that shipping should be based on the amount of the product. Cabela's just pockets the profit on the shipping but since fuel is so high now, they probably are braking even. They are not the cheapest store but I feel the quality is there. They also offer so many different products.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Horrible experience. Worst ever on net.

by luandhattie, March 19, 2006
Horrible stinky merchandise!!!! Bad customer service.
I ordered two women's sweaters and when I received them they stunk to high heaven!!!! You could even smell them from outside the packaging.Contaminated with mold/mildew. Washed 4 times -- still not gone. After 6th washing, seems to be okay. Sent email to Cabelas customer service and they did not care or respond at all. DON"T order from Cabelas, lousy selection and who wants reeking sweaters?

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Cabela`s outrageous return policy and shipping impossible!

by nonevarda, March 6, 2006
Cabela`s :(
I have purchased last May a simple pack of YoYo reels (maybe there were 2 packs, I don`t remember that). I`m living in Europe and the shipping cost was greater than the mercahndise itself. Anyway, I have been just noted about September 8th! (2005) that they appreciate I have purchased from them and that the rejected mercahandise is returned back. There was written too that I have still credit (of the amount of money the reels have cost) on my account (I payed by crdit card). Some time later I contacted some dispatcher via internet and asked about my case (had no notice that the package arrived, and shipping money dissapeared). She told me that they cannot do anything about and that it is a mistake of the post office in my town...? But she added that the money for the reels have been returned on my bank account, which is not true. So anyway, about 35$ blown in the wind, I got nothing but expences, plus I got nothing I needed. Don`t believe I will ever try to purchase anything from Cabelas

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent, best customer service anywhere

by cjpchad, February 15, 2006
I have been ordering with Cabelas since it was just catalog only. I have yet to be disappointed. These people know how to do business and the few times I was not pleased they definitely made it right and then some. Now adays I order more clothes and shoes than gear. Everything is always to my satisfaction. Year before last I suggested that they put a wish list function on their website so that people could have suggestions in place for friends and family that aren't familiar with the gear. The next year, they had it up and running. I would highly recommend this site to anyone and everyone.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very poor customer service on returned merchandise.

by robbieanne, January 23, 2006
I purchased an item from Cabela's for my son for Christmas. The item arrived broken but that was not discovered until he opened the gift on Christmas Eve. We promptly returned it per Cabela's policy the day after Christmas, using their labels and following their instruction.
Cabela's never notified me they had received the package and it is now Jan. 23rd and I haven't had a replacement. When I emailed their customer service dept. inquiring about this, I was told it was being processed on the 18th. I still haven't received any clue at all as to when to expect the replacement.
I am not happy with their customer service and will not be shopping there anymore.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Not happy and don't know if I will purchase online with them again.

by jrwjr99, January 14, 2006
I used to be a happy Cabelas customer...until I purchased online a:

Columbia Freedom Parka Item: QS-922615
Price: $79.95 Color: Savory

I purchased this parka online, waited a week for delivery and when I received it the color was not exactly what I expected. I was expecting, as the picture showed a Tanish
base color with a greyish trim.

What I recieved was a dark olive green base color with a darker green trim.

I was not looking for a green jacket, therefore I looked at my return options. I could send it back...for a refund of the purchase price only, not shipping. If I wanted to send it back I had to pay for the shipping and...insurance.

Bottom line was I ended up driving to one of the Cabela stores and returned it there. They didn't feel that it was there error in the color not being as depicted so I ended up being stuck with the shipping charges and was out $10.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

poor product support

by ajsieg, December 13, 2005
In 2001 I purchased a Cabela's smoker. I use it 4-5 times a year, so perhaps I have used it 30 times. The last time that I used it the electric element broke. Via their online store, I attempted to purchase a replacement element. I was told that they did not sell replacement parts and that the item was discontinued so there was nothing they could do for me. Much cheaper units were available but I chose Cabela's because of the mistaken idea that it would be of better quality. I was wrong. Buyers beware.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
 

good experience better than years ago

by movinmikec, August 24, 2005
I just wanted to comment on how GREAT I think [Cabela's]shipping prices are! Previously, I have not ordered from Cabela's (in years past) because the S&H was just too high. Now, though, I was surprised at how reasonably priced the S&H are. It makes Cabelas competitive with shopping locally or from vendor offering free shipping! Thanks, MC

The only negative thing is that the cart gets deleted if you're working in more than 1 browser or begin shopping again at a later date.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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