Beverage Factory.com

Beverage Factory.com
 
Average Rating: 4.14/5.0 store rating
Customer Service 4
On-Time Delivery 4
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No refund for non-delivered items

by drseuss-n, December 4, 2012
Item was continually back ordered over three months.  Cancelled order.  Promised refund to paypal account.  No refund given after two weeks and three phone calls.  Not an inexpensive item--$200. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Satisfied

by Beverage Factory.com Shopper, January 30, 2012
Satisfied

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Was told a few times that the part of...

by Beverage Factory.com Shopper, January 25, 2012
Was told a few times that the part of the order that was available would ship, but it didn't for another week. Online tracking was not accurate.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

This was an on line purchase. Order was...

by Beverage Factory.com Shopper, January 25, 2012
This was an on line purchase. Order was filled quickly, shipped quickly, and packaged well. Good place to do buisness.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great website and customer service....

by Beverage Factory.com Shopper, January 18, 2012
Great website and customer service. Would used them in a heartbeat again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Ordered product online and received as...

by Beverage Factory.com Shopper, January 6, 2012
Ordered product online and received as expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Got my order on time and in great...

by Beverage Factory.com Shopper, January 5, 2012
Got my order on time and in great condition. It was a gift and they were very pleased with the product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I received a partial part of my order...

by Beverage Factory.com Shopper, December 15, 2011
I received a partial part of my order in mid November. Still haven't received the rest of it. Now it's to late to ship for Christmas, which is a big disappointment. However what I did get is nice.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I placed my order on 11/21/11 and the...

by Beverage Factory.com Shopper, December 11, 2011
I placed my order on 11/21/11 and the order system said it was back ordered. The system gives NO INDICATION of when it is expected. I then emailed to ask when it is expected and was told 1-2 weeks...I emailed back saying the order was for a Christmas gift and to see if they could zone in a bit more on timing.. I did not hear from anyone so I emailed yet again several days later.. I was then told it is expected in MID JANUARY.... I am keeping my order JUST TO SEE IF THE ITEM EVER ARRIVES AND IF SO WHEN... AFTER THAT< I WILL NEXER USE THEM AGAIN>>>>they need to improve their order system to include an estimated ship date, LIKE EVERYBODY ELSE..

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Unsatisfactory

by Beverage Factory.com Shopper, December 7, 2011
Unsatisfactory

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Was a gift and person was thrilled with...

by Beverage Factory.com Shopper, December 2, 2011
Was a gift and person was thrilled with it.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
My wife bought me a top of the line, two tap, residential kegorator from the beverage factory made by Summit Appliances. I was elated when it arrived the day before Thanksgiving since I had brewed 10 gallons of organic beer to put in it for holiday   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Easy to use web site and helped to make...

by Beverage Factory.com Shopper, November 30, 2011
Easy to use web site and helped to make selections. Delivery was quick and easy.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good experience

by Beverage Factory.com Shopper, November 27, 2011
good experience

  I would shop here again
Overall Rating: 5/5.0 store rating
 

HORRIBLE!!!!!!

by newburyport50, November 25, 2011
I ordered the BYOB 250 bottle wine storage unit. It was decribed online as a "KIT". I called bevearge factory and asked if the assembles the kit as I have no resources to doso. They told me it was delivered full assembled. I questioned the rep about the description and he repeated that it was delivered assembled that delivery was $300. I ordered the product on line and it was delivered the day befor thanksgiving- IN 9 BOXES> We were told that the boxed could be dropped in the foyer of our home or in our garage.
I called the company and was told that it was not assembles and that they would do nothing to help with the situation.  They dismissive and unresponsive.I would NEVER order anything from Beverage Factory online again>

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Ordered, and received merchandise in a...

by Beverage Factory.com Shopper, November 13, 2011
Ordered, and received merchandise in a timely manor. Merchandise was as expected. What more could I want? Very satisfied.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Do not waste my time

by Beverage Factory.com Shopper, November 11, 2011
Do not waste my time

  I would shop here again
Overall Rating: 5/5.0 store rating
 

no tracking information and customer...

by Beverage Factory.com Shopper, October 31, 2011
no tracking information and customer service would not respond concerning tracking delivery.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Shipping delayed a week due to not...

by Beverage Factory.com Shopper, October 23, 2011
Shipping delayed a week due to not having "free" espresso cups, did not sent the milk island with the espresso machine as advertised, espresso machine does not work, sent the wrong wine racks - nothing on this order is right, will return everything and never shop at Bevrage Factory again.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

good site easy to navigate,product info...

by Beverage Factory.com Shopper, September 29, 2011
good site easy to navigate,product info & specs easy to find

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopping was easy. Got what I wanted...

by Beverage Factory.com Shopper, September 26, 2011
Shopping was easy. Got what I wanted when I wanted it. The customer service was outstanding. I had questions and they were very prompt in getting back with me.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Overall it was good. Their tracking...

by Beverage Factory.com Shopper, September 25, 2011
Overall it was good. Their tracking system gave me a wrong tracking number so I was unable to track until I emailed for the correct one. One item was replaced with one of higher quality, not sure why.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Excellent selection of products and...

by Beverage Factory.com Shopper, September 12, 2011
Excellent selection of products and good prices.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They charged my debit card twice!!!

by mkg90034, September 1, 2011
When you pay with your debit card, they put a hold on the funds when the order is placed and then charge your card again when the order ships!  Then they have the gall to blame your bank because it is "Whatever your bank policy is...sometimes holds are cleared in 4 days and sometimes more".   Really!!????  I've ordered online and never been charged twice!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I rec&#039;d. what I ordered at a good...

by Beverage Factory.com Shopper, August 29, 2011
I rec'd. what I ordered at a good price and on time with reasonable shipping costs.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I received a lower priced regulator...

by Beverage Factory.com Shopper, August 28, 2011
I received a lower priced regulator than the one I ordered but was charged the higher price. I called and was told the regulator that I ordered was on back order for greater than 2 months and I could send the one back that I received or get a price adjustment. I took the price adjustment and received a credit to my credit card. The regulator on back order is still listed on their website.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Easy and timely.

by Beverage Factory.com Shopper, August 17, 2011
Easy and timely.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The product and the price were very...

by Beverage Factory.com Shopper, August 15, 2011
The product and the price were very good and I received the merchandise earlier than expected.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

a delay for them to get the item but...

by Beverage Factory.com Shopper, July 26, 2011
a delay for them to get the item but not too long and item was undamaged

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Was very pleased with the service and...

by Beverage Factory.com Shopper, July 15, 2011
Was very pleased with the service and product. I will certainly use them again - mary ann jones

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Jesse - did a great job with the order...

by Beverage Factory.com Shopper, July 13, 2011
Jesse - did a great job with the order and follow-up. Very Professional. Definately would buy from this company again. Also, the delivery service was top notch.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent shopping experience. Delivery...

by Beverage Factory.com Shopper, June 26, 2011
Excellent shopping experience. Delivery and setup by freight company was top-notch--was truly "gold-glove"service" in all respects.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Like the product so far. Good selection...

by Beverage Factory.com Shopper, May 31, 2011
Like the product so far. Good selection and price. Delivery drivers were so rushed that they didn't wait for me to inspect item...luckily it was ok.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

The CS woman was nice, but I never...

by Beverage Factory.com Shopper, May 31, 2011
The CS woman was nice, but I never heard that someone had to be present for the delivery. If I had heard, I would have postponed the shipment till summer when my spouse (a teacher) would have been home. The offer of a Sat delivery was finally extended and all was well. The instructions had very little to do with what I received however. There was nothing in the instruction for installing a 3 tap key. I still don’t know how to attach the splitter. The regulator had to be stuffed in sideways so I can’t see the gages. One of the corney kegs leaks gas.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

There was &#034;slag&#034; or a...

by Beverage Factory.com Shopper, May 29, 2011
There was "slag" or a "burr" in the right front thread where the front wheel screws into. This prevented the wheel from fitting into its proper place and is now resting on 3 wheels and a brick. I will have to repair this fault myself. the customer service rebated me 75.00 to my satifaction. thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great pricing. Easy to follow order...

by Beverage Factory.com Shopper, May 23, 2011
Great pricing. Easy to follow order steps. Great website. All around good experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

ok

by Beverage Factory.com Shopper, May 20, 2011
ok

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Nitrogen Air Tank

by Beverage Factory.com Shopper, April 26, 2011
Nitrogen Air Tank

  I would shop here again
Overall Rating: 4/5.0 store rating
 

For whatever reason, they couldn&#039;t...

by Beverage Factory.com Shopper, April 24, 2011
For whatever reason, they couldn't fill my order. Something to do with my credit card, but I bought another item on another site the same night and there wasn't an issue. I didn't feel like going through the hassle of calling them because the email I got said simple "an error billing your card" which doesn't really tell me anything, and what? now I am suppose to call them, spend more of my time going through the silly phone system just so they can confirm my 15 dollar purchase? naw, too much trouble for what I ordered.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Easy, simple and without a problem!

by Beverage Factory.com Shopper, April 18, 2011
Easy, simple and without a problem!

  I would shop here again
Overall Rating: 5/5.0 store rating

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