Best Buy ®

   I purchased a Toshiba laptop and one year Geek Squad and Virus Protection. You can not use the Virus Protection unless you give them a credit card so they can charge you when the year is up.
   I complained at the store and was told they heard the complaint before. I wrote the corp. hdquts. and never even got an answer.
  You pay your money and they will not give you what you paid to get.

 I would not shop here again

Customer Service hung up on me.  I have never been treated so rudely by a someone in a business setting, unbelievable.  Cannot return a refurbished item bought online to a store.  Would not do a price match on a refurbished item that is within the 15-day window, but is now 50% off 5 days later.  I don't understand why they won't refund me the difference -- instead, I have to return the item via mail for a full refund, and buy another one at the current discounted price.  Ridiculous.  A waste of everyone's time.  But I can't get over the fact that they hung up on me by interrupting me with the words "Thank you for calling Best Buy.  Have a blessed day."  You, ma'am, did NOT bless me today.

 I would not shop here again

I purchased a Frigidaire - Gallery 30" Self-Cleaning Freestanding Gas Convection Range (SKU: 9355574) in Sept. 2012 from Best Buy online. Several weeks later, the flames on all burners got really high and very yellow. Same in the oven with the bake and   Read full review...

 I would not shop here again

Just as rude, unknowledgeable, uncaring and unhelpful as they are in store.

Shipped me an item that was not the one pictured. They had the wrong image up for the item. The description for this item was so unclear that there was no way to tell that the wrong image was posted.

Tried to resove with customer support but their only solutions involved more coming out of my wallet or me going out of my way to exchange item or return items for THEIR mitake.

 I would not shop here again

SOLD ME A BROKE $1200.00 PC AND THEN SCAMMED AND LIED AND DID NOTHING TO FIX PROBLEM. DOES NOT CARE ABOUT CUSTOMERS.

 I would not shop here again

Where to start with my complaints! I will NEVER shop at best buy again. I got a credit card through best buy and have spent about $7,000 there in the last 2-3 years so i have much experience with best buy. First off, i bought a tv mount and did not even   Read full review...

 I would not shop here again

I ordered a dryer from BestBuy.com and the process was a breeze. BUT the DELIVERY however was a cluster-f.  I never received a call to find out when my 2-hour window was and the morning of I finally I had to call in to get it. 1st attempt:   Read full review...

 I would not shop here again

Working with Best Buy online has been a complete nightmare. Avoid buying from Best Buy "online" if at all possible and buy directly through the retail store front. The "online" Best Buy purchase have to be handled 100% via the toll free numbber and the   Read full review...

 I would not shop here again

Great

 I would shop here again

I did try to cancel the order, but was too late. I will return it to the store today

 I would shop here again

Everything went smooth!

 I would shop here again

The ONLY issue I had was "me thinking there was a dedicated line just for on-line order pickups". Then when I got there, there was a line of six or so people for other issues such as customer service and returns. I thought it took away from the hype of ordering on-line and its ready to pickup, with possible special parking, just come in, pay for it and go. The slight wait or delay just caught me off guard.

 I would shop here again

Quick and easy

 I would shop here again

Item on back order. Have not received yet. Merchant offered special price on an item they did not have a sufficient quantity in stock. It is poor to offer a special that is not in stock.

 I would not shop here again

excellent purchase experience

 I would shop here again

Best place to shop there is!

 I would shop here again

It was my first time of ordering on line & picking up in store. Very nice experiance.

 I would shop here again

very very good, will definietly do it again

 I would shop here again

Good. Ordered on-line. Husband picked up at store. Smooth transaction

 I would shop here again

A very good experience.

 I would shop here again

Item shipped very quickly. Received it in one day. E-mail notifications actually lagged shipment and delivery.

 I would shop here again

The ordering and pick up process was easy and straighforward.

 I would shop here again

Product was already picked when I got there. Fran was very nice.

 I would shop here again

Great

 I would shop here again

We purchased the computer online. They were very quick to take the money out of our account.......and it took over a week for the order to actually process. We tried checking on it online and over the phone multiple times with no success. I have had way better experiences with other smaller companies.

 I would not shop here again

ordered products and was able to pick up at the local store the same day. Very convenient.

 I would shop here again

signage could be improved in the store

 I would shop here again

I shop there for music, cameras, TVs, and PCs.

 I would shop here again

I was not please with the product I received, I understand that a Pre-Owned game may not have the codes and such in it but, it should at least be in the correct packaging NOT Disk-Only! I am very unhappy with this experience and will NOT be purchasing products like this from BEST BUY in the future!

 I would shop here again

Great

 I would shop here again

simple

 I would shop here again

Very good. Rod helped me by filling out order form and helped me greatly!

 I would shop here again

I ordered online for pick up at the store. When I got to the store it took 30 minutes to pick up item. Long wait in line not a long line. Employee could not find item when I was waited on checked ordered item shelf then made two trips to back before finding the item. I even know that someone laid it on top of a used TV. System did not work for me I should have bypassed pick up and searched the store myself. Next time Amazon, I will take no taxes no service no shipping over poor service at huge impersonal mega store that cannot manage service. I would have saved gas and tax fees and it would have been at my door. Find a solution and you may not end up as Blockbuster stores did irrelevant

 I would not shop here again

The delivery was ahead of expectations. Always nice!

 I would shop here again

It was a good experience. I will do it again.

 I would shop here again

I chose to pick it up at the store. I walked right in. No one was in line. I gave the assistant my copy of the order. It was a little slow finding the cd player. He had to look in several places. It turns out the player was still on the showroom floor and he had to go get it. But I was OK with it. Player works good!! Thank you!! Your price was good too.

 I would shop here again

Fair experience

 I would shop here again

They had what I was looking for and it was a fairly easy process. The product was delivered in good condition and on time.

 I would shop here again

Only problem was with their computer software . It wouldn't let them activate then it wouldn't printable receipt. I'd brought my online odercopy with means that receipt. Workers tried hard, even made calls but said it was software peoblem. The transaction took 1 people and 45-60 mins to resolve. I said Ian's long as I had my online receipt that I'dirchased it I was ok and left as I had to drive almost 2 hrs home. Greenwood was one of 2 stores closet to me that had item in stock. Terre haute did not.

 I would shop here again

I had a very pleasent experience!

 I would shop here again