Barcode Giant

Barcode Giant
Average Rating: 3.76/5.0 store rating
Customer Service 4
On-Time Delivery 4
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I am not aware of an answer for #6. It...

by Barcode Giant Shopper, December 16, 2013
I am not aware of an answer for #6. It appears from the email we received as to the ship date that we received the package the next day. Excellent!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Horrible return policy. Even if item is defective.

by nick_572, April 11, 2013
Never order from them. Horrible return policy. Even if item is defective.
I ordered good priced receipt printer from Barcode Giant. It arrived quickly. I did not hook it up for 2 weeks then used it for a few days, until it died. Contacted Barcode Giant and was informed that I was already outside of the return window. After talking to them over several weeks they randomly deiced to send my a return auth that was good for a few weeks. When I seen the return aurh and had a change to ship the item it was expired and they would not extend said return by 1 week. Now I have to send this brand new defective printer off to be repaired, when I should have been offered a new exchange from the beginning. Bottom line is the do have good prices and quick shipping. However, do not buy something that could possibly have a problem with it. Maybe paper, ink, or dirt. Certainly not something mechanical or electronic.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Got price online and then got a call...

by Barcode Giant Shopper, November 12, 2012
Got price online and then got a call saying not in stock and then a couple days later got a call wanting to know serial number and gave that to them then they called back and said it was 50.00 more because of the device I had. Thank you but no thanks. That's why I ordered it was because of the price.

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Don't trust pricing

by honeamoore, September 27, 2012
Don't trust pricing on the site or their ability to stand by any of the information provided. We placed an order and only after we called to get tracking did they inform us not only had it not shipped but their was a mistake in their pricing and they would not honor their price and wanted to charge us $1400 more nor where they willing to split the difference on their mistake.  I got a just sorry and tough luck. I would not recommend them at all as they do not stand behind what they advertise.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I did not receive confirmation that my...

by Barcode Giant Shopper, June 15, 2012
I did not receive confirmation that my order was being shipped. I had to call and verify that it was being shipped.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Never Again!! Not worth dealing with.

by rocky_stash, May 7, 2012
They charged me the agreed $400 dollars a D-Link DCS-6113 including two day shipping.  The next day I recieved another message from Barcode Giant requesting another $29 for CA tax.  This delayed the order a day.  The next day I called their customer service.  They pulled up my name and order.  They were going to call me back and let me know when the IP Camera was coming.  Their went another day.  No call or notice The next day, Saturday.  Nothing Monday, at this point I am considering them Scammers.  

No Notice
Blown off from customer service after being told he would call me back.
two day shipping without tracking
I am buying this camera for an install and I don't even know if it is coming at all.  I do know that I was charged both times very fast!
 


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Lousy service

by cus4444, April 11, 2012
Gvision monitor is defective. After plugged in smoke came out and started fire. Burned my pos systems. Never 
Buy it again. No refund.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Very disappointed - will never shop at Barcode Giant again.

by lktaylor5, March 11, 2010
Very disappointed in working with Barcode Giant.  I purchased a Zebra LP2844 just before Christmas.  We haven't been able to use it.  Finally, our IT people realized the memory is too small and we need an LP2844Z.  I tried to return the unused one to purchase a more expensive one and was told even though unused, it could not be returned for a more expensive printer.  I had previously bought another printer and had to return it.  There is a very high restocking fee in the event they will take the product back.  I would recommend looking elsewhere to buy a printer.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Barcode Giant has good communication...

by Barcode Giant Shopper, February 12, 2010
Barcode Giant has good communication skills and free shipping!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Overpriced and screwed if you need to return anything

by tonisteve, July 27, 2009
I would NOT buy from this company but if you do be sure that your order is 100% correct.  They will not allow returns without charging you even more. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

DO NOT waste your time with Barcode Giant

by epinionop1, June 20, 2009
Abosolute horrible customer service.  Received an item DOA and have been trying for a couple months to return it with no feedback or acknowledgement from the company.  This is the worst transaction I have ever been involved with in my many years of being in business.  Watch out for this company! 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Orderdate 081007 received 081124

by Barcode Giant Shopper, November 29, 2008
Orderdate 081007 received 081124

x I would not shop here again
Overall Rating: 2/5.0 store rating
 

Fast, well constructed web site. Easy...

by Barcode Giant Shopper, September 22, 2008
Fast, well constructed web site. Easy navigation. Quick, non-irritating checkout.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

GREAT EXPERIENCE!

by Barcode Giant Shopper, July 7, 2008
GREAT EXPERIENCE!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Order ws processed on time and items...

by Barcode Giant Shopper, May 9, 2008
Order ws processed on time and items received in working order.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Refused to honor clearly stated "Low Price Guarantee"

by david01110, March 12, 2008
This company advertises a "Low Price Guarantee" (http://www.barcodegiant.com/customerservice/priceguarantee.htm), but refuses to honor it. I was told that because the price in question was too low, that they would not honor their guarantee. The guarantee page does list four exceptions to the policy, but nowhere does it say that they won't honor a price if it is simply too low.

When I questioned this on my original call yesterday, the person I spoke to took my name and phone number, and promised to have a manager call me today. When the call never came, I called back myself and talked to the manager. He said (paraphrasing) 'I'll match the price, but I'll charge you $190 for shipping.' (On an item that typically costs ~$35 to ship.)

When a company refuses to honor an unambiguous policy that is very clearly stated on their own website, it makes me very skeptical about doing business with them. I would not trust this company, and will not order from them.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
What a horrible experience! Do not ever shop there! I needed a bar code printer and some labels and their prices looked ok plus they advertise free shipping all over their website. So I decided to purchase everything with them. All the way through the   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I received my item within 3 days of...

by Barcode Giant Shopper, October 5, 2007
I received my item within 3 days of ordering it.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
In my 30 years of business I have never had such a bad experience trying to order a product. I usually order from larger distributors but I didn't find the product I needed so I tried this smaller company. What a nightmare! Kept getting calls from   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Overall good...published shipping...

by Barcode Giant Shopper, June 4, 2007
Overall good...published shipping charges were wrong and it cost a lot more. They tried to contact me, but it was after 5 on a Friday, and since I checked 2nd Day, they erred on the side that I needed it 2nd day and shipped. When I called back on Monday, they adjusted the shipping charge slightly since the error was on thier website.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I have ordered from Barcode Giant...

by Barcode Giant Shopper, March 26, 2007
I have ordered from Barcode Giant several times because it is always a "no fuss" experience. I find my products easily at the best prices and they are shipped on time. I couldn't ask for more!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was impressed at how quickly my...

by Barcode Giant Shopper, March 11, 2007
I was impressed at how quickly my barcode scanner shipped to me. The shipping was also free! The Barcode Giant website was easy to use and understand. I can safely say I will come back the next time I have a need.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I was very pleased with Barcode Giant....

by Barcode Giant Shopper, March 8, 2007
I was very pleased with Barcode Giant. My product was easy to find on the website and I received it quickly. Also, the price was the best I had seen!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Barcode Giant is a breath of fresh air!...

by Barcode Giant Shopper, February 20, 2007
Barcode Giant is a breath of fresh air! I had no trouble finding the product I needed and my package arrived on time and in perfect condition. I was able to checkout quickly and get on with my day!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I like purchasing from them because you...

by Barcode Giant Shopper, February 1, 2007
I like purchasing from them because you don't have to go through an act of congress to place your order. I simply add to my shopping cart then enter billing and shipping information to order. Most other places make you register an account with userid and password and your ten closest relatives birthdays. Barcode Giant doesn't put you through that crap!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I called for help on choosing the...

by Barcode Giant Shopper, May 10, 2006
I called for help on choosing the printer cable, and the man I talked to really knew his stuff. I was very pleased that there are real people here and not just a bunch of clowns. Well done.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I liked it a lot. the site was good...

by Barcode Giant Shopper, May 10, 2006
I liked it a lot. the site was good and easy to use and my scanner got here on time and that's what I like the most. 5 star site.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

no problemsat all.

by Barcode Giant Shopper, April 25, 2006
no problemsat all.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great service and I got my order right...

by Barcode Giant Shopper, March 10, 2006
Great service and I got my order right on time with no hassle,very good.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Easy to use site, no problems ordering,...

by Barcode Giant Shopper, March 7, 2006
Easy to use site, no problems ordering, printer was here earlier than I expected. Great merchant!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Customer Service is great!

by likeclockwork, October 17, 2004
I bought a zebra z4m printer from the barcode giant along with an extra printhead. Later the same day one of their customer service guys called me to ask if I had bought the print head on purpose, as the one I bought was not the right one for the zebra printer I bought. He corrected it for me and I still got my order at the expected shipping date. This was great service and without it I really could have been in a jam. Great service Bar Code Giant!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

I'm very happy with my Barcode Giant purchase and will be a return customer.

by bag1960, October 15, 2004
My barcode printer went down late Friday afternoon, and I needed to find a replacement fast. I was able to quickly find the printer I needed on Barcode Giant's web site, and the actual purchase was one of the easiest I've made online. I thought it was going to be a long night at the office, but I was able get this problem resolved and look forward to my weekend. Thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

good prices, very convenient for a small business owner

by junkfood, October 8, 2004
I recently bought a Metrologic scanner from this store. I was very pleased with the way the Barcode Giant store was set up, which made the products easy to find. The prices were lower than other stores I looked at online, at least for the item I bought. Right away I got an e-mail confirmation and the next morning I got my UPS tracking number. Very handy!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Where is My Scanner?

by earthdaymary, September 16, 2004
Ordered this scanner from them three weeks ago. Supposed to get free two-day shipping. What they neglected to tell me is that they couldn't get the product and that it would ship two days from the time they could get it. Words cannot describe how angry I am. It took an act of congress to cancel the order so I could place with a different company.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Exceptional Service and Great Prices!

by kingcustomer, July 29, 2004
I have used Barcode Giant for years now and without fail they deliver right on time every time. I feel their prices are the lowest and they have the most knowledgeable and helpful sales staff available. Their execution is flawless and should be a model for all retailers. Thank you Barcode Giant for making my life easier by always doing exactly what you say. Great job!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I needed an industrial strength bar code printer for my warehouse. The Barcode Giant staff was able   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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