AT&T

AT&T
Average Rating: 2.15/5.0 store rating
Customer Service 2
On-Time Delivery 3
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Average

by tuldawg, October 21, 2009
I have been looking to change over from T-Mobile to AT&T for quite some time due to the family plans and my original interest in the iPhone. I found a deal where AT&T was offering activation fees waived and decided to go ahead and do it.  At   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Easy and functional.

by felixderkater, March 14, 2007
Cingular.com may draw criticism from some, but it will draw none from me. I think the site is quite well designed for appropriate functionality. You can order new service, order accessories, pay your bill, change the features you have with your   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

OMG I have been duped

by jblifestyles, February 18, 2007
The following is my experience with Cingular... Its been pretty up and down :( mostly down I just canceled my T-mobile account to come with Cingular because I saw your TV ads, loved the cingular 8525, and seemed to be getting a bargain. Since I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Voice performance-satisfactory. Data- terrible

by db1964, January 16, 2007
I am sitting on a New Jersey Transit PACKED with commuters bound for NYC, and trying to get a little online work done using Cingular's 3G data card. FRUSTRATED is the only polite description I can give of myself right now. For a carrier that touts itself as having the fewest dropped calls, their data service is horrendous.
Hey Cingular management, here's a clue- commuters WORK on the trains!!! Why don't you get traffic counts from NJT and compare it to some commuter roads for cost justification to build some sites to cover the train lines??
First off, you have gaping holes in basic footprint coverage, especially on the Morris&Essex line, so guess what??.... even your Edge performance sucks.
Secondly, tell the engineers that defined your UMTS footprint roll-out that the 3G traffic is not just in the urban areas, it's in the suburban as well... and one more time COMMUTERS WORK WHILE THEY ARE ONE TRAIN!!

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Cingular is a scary place to deal with if you have ANY problems. In my case 2 things went wrong: a) I ordered 2 phones on-line b) the phones they sent to me were defective. As others have noted in their comments - their customer service is truly   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Not a good experience!

by bostonsteve, November 17, 2006
I was with AT&T when cingular took them over. Shortly after they took over I couldn't get any reception in my area. It was spotty at best. When I called about it they said it was because of trees blocking the signal. When I explained I didn't have that problem with AT&T they had no response. Since their service was useless to me I just switched to T-MOBILE which I'm happy with. Their customer service is terrible. They don't even make an attempt to solve your problem.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Simply bad + hard lies

by qwertyup, November 13, 2006
Really bad experience. Online store doesn't work on server side, a lot of lies about service (which supports the already known fact of cingular's false advertising) and many bad things in hard-tofind small print. NO EMAIL CONTACT at all, even though the site has a section "contact us in email", there's no address or form and the reps tell me "unfortunately you cannot email us". I recommend Sprint or Verizon online stores.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Stay away from Cingular at all costs. I experienced routine drops outs and line problems. The "free" LG phone I received was terrible and they would not allow an upgrade unless I signed a 2 year extension - so like a fool I did and added another 3 lines   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Terrible Treatment of Customers

by Oneiros11, October 30, 2006
My relationship with Cingular was a shotgun wedding. They bought out ATT, which had provided several years of very fine service. The writing was on the wall when they kept sending me offers to "upgrade" my service (i.e., pay more for something I didn't want). The wall started to crack when they started adding exorbitant fees, claiming that it was to help maintain the network. Finally, they announced that they would be cancelling my calling plan altogether, inviting me once again to "upgrade." As if this was not discouraging enough, when I called to cancel my service, they said that they would be billing me for an entire month even though I canceled on the 2nd day of the billing cycle. If you want to establish cell phone service with a company that seems concerned primarily with raiding your pocketbook, then Cingular is for you.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Stay away... bad warranty service.

by unclemoman, September 10, 2006
I returned a phone under warranty and now they are charging me for a new phone due to damage. I did not do any physical damage to the phone and I never dropped it in water. If they did not accept my phone I assume they do not warrant most of the phones. Horrible warranty service. Don't expect to have your phone covered under warranty. You are better off replacing it from Ebay.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Cingular does not deserve my and my family members business for sure..

by bankim, August 15, 2006
On first page of current usage overview, 700 anytime minutes are posted.
Details of calls shows total 513 minutes that includes Anytime+nights/week-end/mobile to mobile.
I called for clarification and asked to look into but customer reps are not willing to do anything except they are repeating "We can not answer or reply on unbilled usage"
Just too lousy. Cingular does not deserve my and my family members business for sure..

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Email support is virtually absent - highly frustrating!

by pgk2006, August 6, 2006
Good luck entering the Cingular Customer Service Fortress. This must be the only phone company that does not provide a customer service email address. For registered users there is a 'mail' link that does not work (date 8/6/2006). Very frustrating to have to find this out by browsing the cluttered website.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I started with ATT and like so many others stuck with Cingular after the takeover. I had absolutely no problems except during the hurricanes (S. FL) when my whole area was without power for 3 weeks. I could drive elsewhere and my phone worked from   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
My husband and I needed a new cell phone plan and new cell phones, so we spent about 2 months looking at each and every company, their plans and their phones. In the end, we chose Cingular because of their rollover minutes. We were able to get better   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Cingular is top dog

by vinc7, June 29, 2006
Many people can sit here and complain about their personal issues and disreguard Cingular as an uncaring and cold company...however lets look at the facts... Billing issues? what wireless company doesn't have them? Faulty equipment? again, give me the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Hidden charges - Cingular raising the bill

by gary_lewis8, June 17, 2006

I ordered a family plan with Cingular online a month ago. I wanted to try the service with a temporary number for a couple of days to make sure I had coverage before porting my existing number over. They said no problem and that there would just be the regular activation fees for the first lines.

Just got the first bill and there is $142 worth of activation costs. $62 for the first two lines that we used for only a couple of days and $72 to port the existing numbers. Plus there are so many taxes and fees that I can't even figure out that my first bill is 3x what I was expecting. Plus the bill is 12 pages long which makes it quite difficult to even figure out what all the charges are for.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Do not believe "Fewest Dropped Call" advertisement.

by rap1zip1, June 13, 2006
Do not believe "Fewest Dropped Call" advertisement.

I was lured by it, and switched from Sprint PCS. In Cambridge, MA, 8 out of 10 calls dropped within 5 minutes. When I was using Sprint, only 1 out of 10 calls dropped.

Customer service was horrible too. When I ordered it by phone, they promised me to ship the phone and written contract. Phone arrived after 5 days, but not the contract. I called them, and they told me to wait for another 1 week. Nothing happened, so I called them again. They told me wait for another week. Nothing happened, I called them again. They told me they NEVER shipped the contract, and ship it now. It took 3 weeks to get a contract.

Don't believe "30 days money back policy" thing. It took for them to ship things for three weeks. So I had only 3 days left before I have to return it. They told me to ship it back to Texas address and if they don't receive it (even if Fedex's error), or if they find the phone is not brand-new state, they will charge your credit companies for two year contract.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I switched to Cingular about 6 months ago because I wanted better coverage, and almost everyone I knew had Cingular so we could all talk for free. Every other time I download a ringtone off of Cingular's site, I end up being charged for it, and not   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

Delivery was on-time

by lyuba, April 23, 2006
After being with Verizon for two years, I was so tired of it, that I wanted to try Cingular, at that time with AT&T already. I picked out a nice phone for myself and my mom and a nice plan that would fit our needs. We got the phones on time and everything worked out great, the only thing is that you can't buy another phone if your plan is not expiring. You can only purchase a phone for the full price. When I got a new phone for Christmas, it seemed that the service was better with the new phone. Other than that I think it's a pretty good phone company.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have been with Cingular for over 5 years now. I began with two phones and a Family Talk plan. I now have over 10,000 roll-over minutes. My grown-up niece added her line to my plan and still we are collecting roll-over minutes. This is probably because   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Worst experience with phone service!

by dogbait07, February 19, 2006
Horrible, misleading, and worst representatives I have ever dealt with. Plans are deceptive and secretive. Billing is a nightmare! Watch your billing because you will be billed for items not noted in your plan such as IM, webmail, ringtones, games, etc..... When trying to contact them about your billing or problem,,,,well see for yourself, don't take my word for it! Go to their website and try to contact them about a problem. Easy to contact about signing up but thats the end of the service! Go with another company! YOU HAVE BEEN WARNED! Watch out for the new phone LG C2000 being offered unless you want to pay extra for a blocked sim card.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good coverage in SF area, but billing is a nightmare.

by dzurfluh, January 31, 2006
Not about online shopping but about their customer service web site.
- Signed up for email billing - they messed up my email address and were never able to fix it. Never get any email bills, always behind on payments because I am supposed to think of it myself.
- Changing account information on their customer web site. Almost impossible, tired many times over months. Still have the wrong credit card information stored and unable to change it. Have to enter new credit card information every time I want to make a payment. Have gone back to paper billing and checks thanks to their lousy electronic service.
- Why is it that I have to listen to a whole voice msg. in my box before I can delete it?


x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Stick with T-Mobile! Signed up for service and purchased two phones on-line. Phones arrived and called activations to activate phones and start porting process on Thursday night. Both phones ported through essentially immediately and Cingular agent   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I've been with Cingular just over a year, my contract has expired and I'm on a nice month-to-month basis now. I've received numerous emails that I'm "Eligible for an upgrade" on my phone. The email explains that they are offering me an upgrade from my   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Horrible Horrible Horrible. I tried to add a line for our kid online. Web page would not allow me to do so unless I added a new plan. We are happy with the plan we have and did not want to change plans. I called for help. I managed to get someone to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

8 Year Customer

by kyrao1, January 13, 2006
I have been very satisfied with Cingular. We have the family plan and it averages about $20 - 25 per month per phone. We split the service with parents and mail monthly payments. We have over 2000 minutes rolled over. We used some previously when Mom had surgery and we had to update friends and family with her condition. We have also had positive experience with the Motorola brand cell phones.


  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

don't want to recommend, lousy service area

by Carlsonrio, December 21, 2005
I would not recomend Cingular. When we were getting the service I liked the rollover minutes. Turns out the service is extremely spotty. I could not make phone call in my area!! So in order to get a phone that worked I had to pay early cancelation fees.

We went to ATT$T and they worked out great--except a few months later they were bought by Cingular. (ever feel like you can't win). The service is still better than before when it was only Cingular, I suppose they have more stations.

x I would not shop here again
Overall Rating: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Very disappointing!!!

by ed41143, December 10, 2005
Well, where to begin? Delivery speed, fair, took almost twice as long as stated. Customer Service, horrible. I was told that they did not have any local numbers and was given another number, discovered later that others who had purchased phones from   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I have been a Cingular customer for just over two years. In the beginning I was very happy with the service and phones, but as my two-year contract came to an end, I had the unfortunate experience of trying to deal with Cingular's customer service, that   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Wonderful

by dfbradford05, August 16, 2005
I recently purchased a refurbished Nokia 3120 GoPhone for the online Cingular store and the whole expierience was great. The ordering process was very easy and my phone arrived in just a few days. I would definatley recommend shopping at the Cingular website.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

HORRIBLE!!!!!!!!!!!!!!!!!!!!!!!!!!

by pacman1, August 4, 2005
I ordered a cingular wireless phone and service from the online "Premier" store for a phone that would work in Iraq, as I am a deploying soldier and want desperately to stay in touch with my wife and kids while deployed for 1 year. I ordered the phone 11 days ago and was told I would have it within 3 to 5 days. I still have not received the phone. I was advised on day 7 that the order was on hold because of a software glitch that wouldn't allow them to assign phone numbers. They told me on day 8 that the problem was resolved and the phone would be here on day 11. I called on day 11 (because the phone has not arrived as promised) and was told the order was on hold because of a software glitch that will not allow the system to assign phone numbers to the phones. The automated services are a nightmare to sift through and the human operators are absolutely no help and have a horrible "ho-hum" attitude. No-one there can give you any assistance or advice!!! This is disgusting!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
Cingular is raising the bar even more with their self-service options available to their customers through cingular.com and *services. Right now, I’m going to focus on what cingular.com has to offer and how it can make the Cingular Wireless customer an   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

hope you like on-hold-music

by musey, April 8, 2005
I recently tried to purchase a Go Phone from the Cingular web site. They had one listed for 29.99 and I filled out the whole purchase form. I received an email telling me my order had been placed and a second email telling me where I could check on my order status. This was the last I heard from them. I was supposed to get my phone in 2 business days but 3 days later I had received nothing. I checked the status and apparently they hadn't even sent my phone. I called Cingular customer service and was put on hold, passed along and even hung up on! One person told me my order was cancelled, and another said it was backordered but she couldn't figure out why since the phones were in stock. Finally I gave up and went to a Cingular store and got one in person, although it cost me 49.99 to get it. I will never call them back again if I can avoid it!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

bring back pay phones!

by jm15150, March 22, 2005
worst customer service ever. after filling out the forms online to get my phone, not only did i receive the wrong equipment but my bill was much higher that what it was supposed to be. and of course the bill comes after the 30 day return period so i was trapped with this monster of a company. terrible customer service and no resolutions yet! VERY unhappy customer, stay far far away!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Buyer Beware!

by blizzard01, March 14, 2005
With the bold wording on the website that stated " No Hassle Return " I thought that I would try Cingular service so I signed up for Cingular wireless service at the end of January,I tried the service for 1 week,then decided for two reasons that I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

No people skills.

by cowboyfight, February 11, 2005
Cingular has the worst customer service I have ever seen. It took them three billing cycles to get my address correct. This of course resulted in my service being turned off twice. Then they charged me reconnection fees for two of the times. After much   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
The Cingular website, much like their inexistent customer service, is part of a clever marketing hoax designed to trap the unwary into signing lengthy contracts of involuntary servitude to their profit machine. It's laughable that the company persists   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I have been a Cingular Wireless Customer for over 7 years now and I have always been happy with them. recently they even merged with AT&T Wireless and now my reception is even better than before. I have used the www.cingular.com online service since   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Consistently horrible - Rude and incompetent reps and excruciating hold times

by jmonteiro1, December 20, 2004
Since I've had an account, Cingular has been extraordinarily bad: 1) It took 2 years and over a dozen phone calls to correctly change my address. 2) The web site for account lookup is frequently down or unavailable. 3) Customer service numbers like 866-CINGULAR have outrageous hold times before you get to a person. And after punching all of your information on the VRU, a rep makes you repeat all of it. The problem is they are inept and misunderstand everything you tell them. 4) I am trying to order a new phone. I spent an hour on the phone last week and spoke to 2 different buffoons who were rude and gave erroneous information. I couldn't upgrade the phone because the website was down. When I received the phone today, I tried to activate it. The rep today said that they sent me the wrong phone! Now I have to return this phone - and they won't send me the correct phone until I return this one.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

What a joke.

by dealerjim1, November 10, 2004
I placed an order with cingular.com on 10/20 for two phones and a shared plan. When I hadn't received the phones in the 3-5 days I was promised I called their customer service. The lady was courteous and assured me it would be mailed out and I would   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating

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