Ashford.com

Ashford.com
 
Average Rating: 4.29/5.0 store rating
Customer Service 4
On-Time Delivery 5
See all Ashford.com listings

Read 591 reviews

Showing 1 - 40 of 591

Sort by:
Items per page
 

Quick delivery, correct product shipped, excellent service. No complaints at all.

by jeremymsnow, October 9, 2013
I bought my Corum Admiral's Cup from Ashford.com.  It is flawless, and exactly what you would expect from a brand new watch from Corum.  I do not know why anyone would suggest that they sell fake watches.  My factory warranty is authentic as is the gorgeous watch.

They have excellent customer service and prices, which makes sense since high-end watches are typically marked up 100% or more.  Most other jewelers selling watches at MSRP are reaping glorious profits.  They have chosen to sell more quantity at tighter margins.  Nothing but good service from them.  I will buy again.

Quick delivery, correct product shipped, excellent service.  No complaints at all.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fake brands, poor quality

by mybigdog, March 15, 2012
Ordered a "Hamilton" Ladies Watch.  It arrived on time, but it must be a fake.  Very poor quality and the watch bad was broken when it arrived.  Has made in China stamped all over it.  If you want cheap knock off imitations, come to Ashford.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

excellent service with accurate...

by Ashford.com Shopper, August 18, 2011
excellent service with accurate information. will be come back for more

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very good

by Ashford.com Shopper, June 1, 2011
very good

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I buy watches every year or so, and it was once again time for me to indulge….when spending a lot of money online you want to be sure about the company you’re dealing with. I had my eye on the Movado 0605910 mens watch and found it selling   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Fantastic!

by tommy_boy360, October 16, 2009
By far the most professional, supportive and helpful CSR's I have dealt with in recent memory. 

I purchased an automatic chronograph watch and had an issue with it.  Their response and effort to help me was outstanding!

I will definitely do more business with them, and so should you!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Normally I don't buy online and visit my local very nice jewelry store instead. Well I did buy a watch online this time around and purchased an Ebel Beluga for $ 2,750 from Ashford.com. This was a very unsatisfying and very time consuming   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Movado and Gucci Watches Authentic.. I was surprised!

by engrgurl, January 9, 2009
I just ordered a Movado ladies watch and Gucci ladies watch. The prices were super low. However, after reading so many claims that watches could be counterfeit, I got paranoid and took my watches to a repair shop. They opened up the watches and guess what both had the official swiss movements, no knockoffs.... THEY ARE AUTHENTIC GUCCI AND MOVADO! Ashford.com gets some pretty poor reviews, but my recent experience was pleasant. For $400, I got $1400 worth of watches!

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very Poor

by shopper45, December 27, 2008
I ordered two watches online from Ashford.com a few days before Christmas. I spent extra for the two day shipping. Ashford began calling my home number and emailing me to get credit card verification. I called their verification line two times and left the information. I emailed two times to find out where my order was. Today is Saturday, two days after Christmas and still no response from Ashford. I have not received the order,nor have they responded to my four messages.

This is by far the worst customer service I have experienced from an online store. I will not order from them again. The online store states
" Get it December 24th". NOT SO! Don't worry about poor service, in my case it has been " no service ".

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

A+ Service .Great price, Would recomend

by magillar, December 26, 2008
I am very happy with my wifes new citizen Silhouette watch. The prices are lower than anyone else I could find. they had a shipping problem but as soon as I called them they fixed it as fast as they could. there service is A+. Joe the supervisor was very nice and got things right fast. Thank you.  Magillar

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Quality products, price and customer service are excellent.

by seikos414owner, December 26, 2008
I purchased a Seiko SNA414 and can not be more happy. The price was a steal and it arrived 1 day before Christmas. My brothers are so jealous. It came in the original box with three bookletts on how to operate the main functions. The watch even came wrapped on a pillow. If I'm looking for a new watch I would definitely buy it from Ashford. Thir price and customer service are excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Customer service is non-existant at Ashford

by geri823, December 20, 2008
I ordered a Movado on Monday.  They claim to have shipped it on Wednesday, UPS only showed billing information received.  I called Ashford twice on Thursday to find out if there was a problem.  I was told they would call me or email me an  answer.  I didn't hear anything so I called on Friday.  When I called I was put on hold for five minutes, then sent into voice mail.  I called back and was on hold for twenty minutes, their system continually tells you what number you are in line and how much longer it would be, I was finally the next customer to supposedly be helped and it sent me into voice mail again.  I have no idea where the watch is, did it ship??  Christmas is only a few days away and I can't get an answer. 
I WILL NEVER SHOP WITH THIS COMPANY AGAIN.  Good prices mean nothing without customer service.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I placed an order over the phone last Thursday. It still has not arrived yet nor have I received any tracking number. The first time I called to check the status of the order (Wed Dec3) a lady said for some reason the order has not left yet even though   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Very Poor Service

by duncan36, October 24, 2006
Cancelled a Christmas gift that showed up as in stock on the website. Offered no explanation and no apology, and no compensation. They were very slow in informing me of the cancellation, it took close to a week for them to tell me. They didn't inform me with an apology or with an email. They used Google Checkout and a 1 line reason for the cancellation: Item out of stock. Very poor customer service.
In this big wide world of e-commerce there are so many companies doing things right, why bother with a company stuck in the dark ages?
Its only a little annoying have a Christmas gift cancelled in late October. However imagine if this situation had happened in mid November, that would be a disaster.
I dont trust this company enough to ever order from them again, and I believe if you order something as a gift you could be put in a bad spot because of their poor inventory control.


x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

great. good quality products and 2nd...

by Ashford.com Shopper, June 29, 2006
great. good quality products and 2nd day air in time for fathers day. thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

They were fast and efficient. I used...

by Ashford.com Shopper, June 29, 2006
They were fast and efficient. I used the free shipping for father's day and it came the next afternoon! Unbelievable!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

painless shopping, everything exactly...

by Ashford.com Shopper, June 25, 2006
painless shopping, everything exactly as promised

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Very satisfied with this purchase,...

by Ashford.com Shopper, June 21, 2006
Very satisfied with this purchase, thanks.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I really like that it came so quickly

by Ashford.com Shopper, June 18, 2006
I really like that it came so quickly

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Your website if excellent, thanx for...

by Ashford.com Shopper, June 7, 2006
Your website if excellent, thanx for the great customer service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The experience was a pleasent one. No...

by Ashford.com Shopper, May 26, 2006
The experience was a pleasent one. No problems at all. And the product arrived as scheduled. I had not even started to look for it when it had arrived

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have purchased several times from...

by Ashford.com Shopper, May 19, 2006
I have purchased several times from Ashford and have been pleased. I did have to return this order and will see how that experience goes.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Shopping at Ashford was very pleasant...

by Ashford.com Shopper, May 17, 2006
Shopping at Ashford was very pleasant and simple. Products were exactly as presented and shipping was on time

  I would shop here again
Overall Rating: 5/5.0 store rating
 

IT WAS GOOD

by Ashford.com Shopper, May 12, 2006
IT WAS GOOD

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Fast and easy

by Ashford.com Shopper, May 11, 2006
Fast and easy

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was just through a search engine...

by Ashford.com Shopper, May 3, 2006
It was just through a search engine that I found Ashford.com and was pleased with the site and the item that I purchased. The receipt and certificate of authenticity made me even more certain and pleased with my Ashford.com experience. It is safe to say that I would suggest this site to others and could possibly use it again in the future.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Ashford.com's quality of merchandise is...

by Ashford.com Shopper, April 21, 2006
Ashford.com's quality of merchandise is very good. The only problem I encountered was with UPS. Their service was horrendous. If I select a different courier service to deliver my purchases in the future from Ashford.com I definitely would do so.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

wanted special order.all personell were...

by Ashford.com Shopper, April 19, 2006
wanted special order.all personell were very helpful.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The merchandise was great and well...

by Ashford.com Shopper, April 17, 2006
The merchandise was great and well priced

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very Easy.

by Ashford.com Shopper, March 28, 2006
Very Easy.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

IT WAS GREAT AS USUAL

by Ashford.com Shopper, March 28, 2006
IT WAS GREAT AS USUAL

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I plan to continue using Ashford for...

by Ashford.com Shopper, March 6, 2006
I plan to continue using Ashford for all my future purchases. Thank you

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Easy website to navagate. Great prices...

by Ashford.com Shopper, February 27, 2006
Easy website to navagate. Great prices and SUPER FAST shipping. An overall excellent experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Been shopping with Ashford for a year...

by Ashford.com Shopper, February 27, 2006
Been shopping with Ashford for a year and wouldn't buy my jewelry from any other place but Ashford. Excellent service and corteuos and prompt delivery. Solana

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good

by Ashford.com Shopper, February 26, 2006
good

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I PLACED MY ORDER TWO WEEKS AGO AND I...

by Ashford.com Shopper, February 26, 2006
I PLACED MY ORDER TWO WEEKS AGO AND I STILL HAVE NOT RECEIVED IT. I WANTED IT FOR ME FOSTER DAUGHTER'S BIRTHDAY WHICH IS TOMORROW (2/27/2006). I HAD TO SEND HER SOMETHING ELSE INSTEAD. WHY HAS IT TAKEN SO LONG TO GET HERE? THANKS. LOUISE BRITTO

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Pleasant

by Ashford.com Shopper, February 23, 2006
Pleasant

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Website is easy to use.

by Ashford.com Shopper, February 22, 2006
Website is easy to use.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Shopping was very easy and a lot of...

by Ashford.com Shopper, February 19, 2006
Shopping was very easy and a lot of selection for me to choose from.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I have purchased from this vendor in...

by Ashford.com Shopper, February 19, 2006
I have purchased from this vendor in the past and will continue to do so. The site is easy to navigate and the merchandise always arrives in great condition.

  I would shop here again
Overall Rating: 4/5.0 store rating

Copyright © 2000-2014 eBay Inc. All Rights Reserved

http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.eek-24145
http://img.shoppingshadow.com/jfe/JavaFrontEnd-fe.apimig.eek-24145