Arcadian Home

Arcadian Home
 
Average Rating: 4.6/5.0 store rating
Customer Service 5
On-Time Delivery 4
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Excellent service. Will use again....

by Arcadian Lighting Shopper, December 15, 2013
Excellent service. Will use again. Thanks

  I would shop here again
Overall Rating: 5/5.0 store rating
 

so far--excellent....

by jill-berman, November 17, 2013
Best price anywhere we've looked.  User friendly website.  Now we await arrival of the lamp.  Can't wait to get until it arrives.

x I would not shop here again
Overall Rating: 0/5.0 store rating
 

Service was excellent. Would recommend.

by Arcadian Lighting Shopper, August 21, 2013
Service was excellent. Would recommend.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Good customer service

by jvmassara, May 31, 2013
I live in Denver and didn't want to do business with Lamps Plus who charged more for the shade replacement I wanted. Lite Source told me about Arcadian Lighting so I called and Juniah was most helpful in finding the lamp shades I needed for less money - with a 10% discount to boot!

Thanks Arcadian!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I love the great customer service I...

by Arcadian Lighting Shopper, March 28, 2013
I love the great customer service I received at Arcadian Home. One customer service rep by the name of Sandy was a God sent to me, she helped me in every way possible to fix my issues and get me a replacement item. I would recommend anyone seeking great customer service and fast deliveries, First buy from Arcadian Home and Secondly, if you need customer service of any kind contact Sandy!!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very Happy Buyer

by fancydiamond, March 8, 2013
Bought about $4,000 worth of items, mostly Nora Lighting pieces & 2 big mirrors for my major house renovation.

What I love from Arcadian Lighting:
* Shipping/delivery were on time (according to their approximate shipping timeline)
* Best online price for the items I purchased
* Discount for big purchase
* When the manufacturer (Nora Lighting) sent me 1 wrong item, Arcadian Lighting (Juniah M.) helped arranging the return promptly & credited back my account as soon as they received it. Very fast!

I'm very happy with my purchase & I had very pleasant online shopping experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Easy to work with!

by tisl427, February 27, 2013
I was surprised that Arcadian Home customer service was so easy to work with.  They are polite and professional to follow up on my questions and order issues.  The website is well designed and the prices are great!  Overall, it was a very good experience!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Amanda and Sandy found a problem with...

by Arcadian Lighting Shopper, February 26, 2013
Amanda and Sandy found a problem with my order, called me immediately and helped me find the parts I was looking for. They anticipated the problem I would have had with out me asking. They deserve the highest praise for customer relations. I have dealt with hundreds of supply houses and suppliers and never have I had such a positive experience. However, the reason I made the mistakes I did were caused by what I consider to be a rather unorganized and difficult to navigate website. And I use supplier web sites every day. Take a Que from Mcmaster.com or Amazon.com Good luck, I'll be back. -Kurt

  I would shop here again
Overall Rating: 4/5.0 store rating
 

My contact person is nice but I am...

by Arcadian Lighting Shopper, December 31, 2012
My contact person is nice but I am still waiting to return two lights where one was broken and I didn't want to keep either of them due to poor quality (my opinion). The other set of lights~one was incorrect & that was quickly fixed. But I really want to return the other 2 as they are expensive & I would like my money back. No word on the return. I've called a couple times. I think we're waiting for the 'manufacturer' to get me a RA #.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

I was VERY impressed with Arcadian...

by Arcadian Lighting Shopper, December 15, 2012
I was VERY impressed with Arcadian Lighting's service. I ordered pendant lights in June 2012, specifying that they not be shipped until after October 15. No further calls or reminders were required since the lights arrived, beautifully packed, on October 17. I have been recommending this company to others ever since.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I contacted customer service about a...

by Arcadian Lighting Shopper, December 5, 2012
I contacted customer service about a small problem with my floor lamp. The emails I received from customer service were clearly from an employee that barely spoke English - the emails were poorly written and uncomprehensible.

  I would shop here again
Overall Rating: 3/5.0 store rating
 

Good prices and customer support when I...

by Arcadian Lighting Shopper, November 12, 2012
Good prices and customer support when I called to ask a question about the product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

We were very happy with the service at...

by Arcadian Lighting Shopper, September 7, 2012
We were very happy with the service at Arcadian Lighting.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was fine, however, please take me...

by Arcadian Lighting Shopper, July 22, 2012
It was fine, however, please take me off your e-mail list. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great service and fast ship.

by Arcadian Lighting Shopper, June 28, 2012
Great service and fast ship.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Mix up in delivery and wrong lights...

by Arcadian Lighting Shopper, June 27, 2012
Mix up in delivery and wrong lights received. The competence of the shipping department is abysmal.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

very smooth transaction

by Arcadian Lighting Shopper, June 14, 2012
very smooth transaction

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had several questions, which were...

by Arcadian Lighting Shopper, April 19, 2012
I had several questions, which were answered very quickly via email. Products arrived within the week. Excellent vendor, Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The globe broke on one of my lights...

by Arcadian Lighting Shopper, April 1, 2012
The globe broke on one of my lights just after installation. Arcadian's customer service group and the firm's return/replacement policies are world class. Response from the customer service rep was quick and very efficient. I received my replacement globe hassle free and in record time. This high level of customer service is seldom seen these days. I would recommend Arcadian to anyone!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The lamp was absolutly beautiful! It...

by Arcadian Lighting Shopper, March 30, 2012
The lamp was absolutly beautiful! It came packed carefully & delivery was even faster then I expected! My savings on the cost were incredible too! I will be ordering from Arcadian soon!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

VERY FAST SHIPPING, AND EASY WEBSITE TO...

by Arcadian Lighting Shopper, March 3, 2012
VERY FAST SHIPPING, AND EASY WEBSITE TO USE

  I would shop here again
Overall Rating: 5/5.0 store rating
 

great selection of merchandise at good...

by Arcadian Lighting Shopper, February 26, 2012
great selection of merchandise at good prices. Good sales and free shipping.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The site was easy to get around....

by Arcadian Lighting Shopper, February 15, 2012
The site was easy to get around. received my order on time and I am very pleased with the product.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Products were exactly as described,...

by Arcadian Lighting Shopper, January 24, 2012
Products were exactly as described, just what we wanted, at a good price, and arrived safely and quickly. I would shop with them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Beautiful light. Excellent price....

by Arcadian Lighting Shopper, January 21, 2012
Beautiful light. Excellent price. Outstanding customer service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Many online stores have an easy return...

by Arcadian Lighting Shopper, January 2, 2012
Many online stores have an easy return policy. This one charges 20% restocking as well as the return postage. I should have gone to a local store instead. The same merchandise is available through lighting stores.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Greatl price for item. Item was...

by Arcadian Lighting Shopper, December 22, 2011
Greatl price for item. Item was received. Had a broken glass shade and got it replaced. Great service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had a question about the color of the...

by Arcadian Lighting Shopper, December 11, 2011
I had a question about the color of the light fixture and sent them an email. "Amanda" replied quickly and answered my question, and even went as far as to tell me how many they had in stock. I ordered the 2 lights and they arrived quickly and were exactly what I needed. Thanks!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very nice dealing with the lady via...

by Arcadian Lighting Shopper, November 27, 2011
Very nice dealing with the lady via email before I placed the order. Larger order; received a small, but nice, discount. Merchandise arrived within 2 days of promise. Very good service.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

You may be kept in the dark after you order!

by hard_satyr, November 9, 2011
I placed an online order five days ago, and I still have not received ANY acknowledgement of my order. I've tried searching for my order on Arcadian Lighting's website, but it can never locate my order. I have sent the company two emails and have not received ANY response. I tried calling them, but the calls continue to roll over to voice mail. I finally received a call from them, apparently a result of my previous email, on the same day my order was delivered.  POOR COMMUNICATION is my impression of Arcadian Lighting. I will be hesitant to use them in the future.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

This was an extraordinary shopping...

by Arcadian Lighting Shopper, November 2, 2011
This was an extraordinary shopping experience. I love the lamp, but there was an inaccurate detail in the description from the manufacturer (saying that it had a dimmer). When I contacted Arcadian Lighting about this discrepancy, their communication was swift and outstanding. They offered me several gracious options to correct the situation. I kept the lamp and purchased a dimmer on my own. I would shop at Arcadian again and recommend it for any lighting needs.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Loved the chandelier and the whole...

by Arcadian Lighting Shopper, October 2, 2011
Loved the chandelier and the whole experience of shopping online for the selection was great. My order was shipped so fast that I never had to track it at all. Will do business with Arcadian as soon as I can purchase more lighting. Thanks for a great experience.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent service and pricing. One fan...

by Arcadian Lighting Shopper, September 29, 2011
Excellent service and pricing. One fan arrived damaged, but that was a manufacturer issue and was quickly rectified.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It was a great experience working with...

by Arcadian Lighting Shopper, September 28, 2011
It was a great experience working with Arcadian Lighting.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent selections and great price.

by Arcadian Lighting Shopper, September 25, 2011
Excellent selections and great price.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Outstanding customer service! Sandy was...

by Arcadian Lighting Shopper, September 22, 2011
Outstanding customer service! Sandy was terrific in working with the manufacturer to resolve a problem.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

This is the second time I have...

by Arcadian Lighting Shopper, September 10, 2011
This is the second time I have purchased lighting for my home. Both times I have received a great price for the items I purchased. Their service is excellent and contacting them with questions is fast and easy. No problems were encountered and I would recommend this seller to anyone interested in shopping online for lighting.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

The online shopping site was user...

by Arcadian Lighting Shopper, August 31, 2011
The online shopping site was user friendly. Robert M was very helpful with a price match. Steven was very helpful with relaying information to Robert when I did not receive emails from Arcadian. Cynthia was very helpful with replacing a missing piece. Overall, my Arcadian Lighting shopping experience went extremely well, all representatives were friendly, helpful, and knowledgeable. I wouldn't hesitate to shop with this supplier again and would definitely recommend this company to anyone. Pam S.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Absolutley the best! This is our...

by Arcadian Lighting Shopper, August 31, 2011
Absolutley the best! This is our second purchase and the service was wonderful. They will be our first online stop for future purchases.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Arcadian is a non-stocking wholesaler

by researchbuyer8, August 31, 2011
Website does not indicate that they are a non stocking wholesaler. Once your order is placed they place it with the manufacturer and from there Arcadian has little or nothing they can do about the shipping. The people are friendly enough but can only do so much.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 3/5.0 store rating

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