Apple Store

Apple Store
 
Average Rating: 2.83/5.0 store rating
Customer Service 3
On-Time Delivery 3
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I ordered an iPad air on the 17th December....Absolute farce, missing shipping labels, lost phone calls, missing package basically everything that could go wrong went wrong Apple assured me on Monday 30th a 3rd January delivery and now at 16:30 in the   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

My credit card info was stolen by an Apple Employee

by rodboud, December 28, 2012
12 Dec. I made a purchase at the local Apple store, my card transaction was processed by the store employee on an iphone. Less than 8 hours later my bank had to put a stop on my card because of Unauthorized online purchases from Gamestop.com and Walmart.com Since I had not used this card for 6 days prior to this purchase I am fairly certain it was an employee of the Apple Store who made these purchases. Since the purchases were made online the bank has initiated an investigation and hopefully this scumbag will go to jail.
Apple has not replied to my inquires. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I made a purchase from the Apple Store on line.  I used a gift card to pay for the purchase.  I had to return the items and I called before I made the return because I had used the gift card and thrown it away, and I thought they would probably   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

worst customer service

by hello57, September 24, 2012
ipod 4th generation purchased on 07-31-12, guess after update software on 09-23-12, now the battery only good for 5mins. Will not charge on my laptop, even the wall charger.  Went to Hillsdale...no customer service focus...that I need to make appt due to iphone5 (who cares).

Why spent so much on the item they can't even assist other customer needs......   Never again...just lost a customer will relay message to friends and family,,,they also having problem.....

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Customer service at its worst

by tonygonzalez, August 21, 2012
Apple has done it again, just bought a mac book pro a few weeks ago, got my $100 gift card but I can not and will not be able to use it for merchandise on the apple store even though I specifically asked if I could do that, the salesperson positively reply with a "Yes you can use it as long as it is with-in a purchase with apple directly there is no problem"  but that info was wrong. No, you can not use it for merchandise, you can only use it on Itunes accnt and that is it bottom line. I should of read the back of the card it is my fault too for not doing that, ohhh and did I mention the store manager would not put his face on the phone, they don't care about unsatisfied customers as long as they make the sale it is what matters, I hope he reads my review. this is my personal review hopes it helps you choose the right store. I visited the store in Emerville CA USA.
Tony G.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Cheated, dupped

by kcg262, August 9, 2012
I am not sure what was worse, the "hocus pocus" mathematics applied to a false discount or the fact that they actually CHARGED US TWICE for their "apple care" insurance.  I bought a fully researched MacBook Pro and got MacCHEATED PRO!

Do NOT purchase anything from this CROOK website!!!  Go to best buy or another electronics retailer and VIEW the product first.  Have the product in hand and be sure to get a double copy of the receipt.  Make sure that you understand EVERY detail and charge that they list.  PAY with CASH if possible!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

long, loud, cold, rude, nasty, expensive, slow torture, frustrating, rather have a colostomy

by hthomp, July 26, 2012
If there was an ihate apple store Facebook page I would friend it. Nothing about it was easy. Four hours and nasty customer service. Was thinking about buying a Mac. Glad I bought an Ipad first. After my experience there nothing is worth that torture.I had the unfortunate experience to have to walk in the apple store in leawood, Kansas. I would rather pull my eyelashes out than ever go there again. I was really excited to get a Mac. not anymore. PC for me. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Terrible customer service

by iray, November 26, 2011
I placed almost a$1000 order on apple.com. Didn't receive any confirmation. Went to apple store to check the status of the order. It turned out that Apple had problems with my credit card. However I was not informed about the problems while placing   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Automated phone service is broken, it lies and then hangs up on you.

by raymundo51, September 26, 2011
I wanted to speak to a person about my iphone4 that I need to bring into the store for repairs but there is NO WAY to do that.  The automated system tells you that it is connecting you to a person and then hangs up on you.  It did this 4 times until I gave up!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I called tech support for help in syncing my ipod with Itunes. After explaining that my internet was not working the tech support told me that if I wanted to get support over the phone it would cost me money. I told them I wasn't interested in paying for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
My experience is with the online Apple Store and the customer service numbers, both the generic 800 MY APPLE, and the more specific 800 number for the store purchases.I first called them up to ask questions regarding purchasing gift cards,   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Terrible warranty policy. May as well not have one.

by michelle16, March 24, 2011
Bought my daughter refurbished Ipod Nano. Recently the screen started to flicker and within a week ,the screen could not be seen. I sent it back for repair as it was under warranty. I just got an email saying they would not repair it as it has been damaged misuse!! Not happy. What is the point of a warranty. My daughter is without an ipod and only had it for 8 months. She is very upset.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Horrible

by prepresstech, January 25, 2011
On Dec 24, 2010 I visited an Apple store (North Star) in San Antonio to have my unruly trackpad checked out. I was given an early appointment. They said they would replace the trackpad for $51.00 parts & $39.00 labor, I gave the go ahead. I went back   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Apple takes an extra penny for every order....

by dkoconnor, January 4, 2011
BUYER BE WARNED! I suggest everyone check their credit card bill! It appears as though the Apple Store charges everyone the total on the receipt, and then goes back 10 seconds later, and charges an additional penny. I know this is not a lot of money,  but they are making millions off of their unsuspecting customers. When I called to ask why, after every purchase we made, they charged us an additional penny, they said that  "the tax was off by a penny". This is the only company that I know of that is always off on their estimate taxes by a penny, or even off at all. Amazon, Overstock, EBay, and all other big companies’ computers can seem to get the taxes right the first time. I do not see them coming back charging more after the purchase because "the taxes were off" .

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
<a>We are completely disappointed with Apple Store.  We ordered a 2010 Christmas present (MacBook Pro) for our eldest son, who will be graduating high school this coming year.  This is a major expense for us but we figure that is also a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Frustrated with Outcome

by dbran2, December 17, 2010
Ordered 9 iPads online for Christmas and was lured to buy online becuase of the Free Shipping and Gift Wrapping.  I wrote my cards and placed my order....  Very Easy.

Package came a week later with NO giftwrapping and no cards anywhere.  When I called Apple to express my frustration, they just said sorry to bad.  You'd think after spending $6700 they would at least do something for me....  Nope

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Start a conversation about corporate innovation and quality and what companies come to mind? There are certainly several that deserve mention, but one that is likely to rank high on the list is Apple. The brainchild of CEO genius Steve Jobs, Apple is on   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I had a terrible experience ordering 2 new computers from Apple. I spent a total of $4567.00. The next day I get my daily balance notice from my bank with an additional charge from Apple Computers for $762.32. I call Apple and after being placed on   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I LOVE APPLE

by msrozz, September 23, 2010
I love the Apple store.  Bought my 24" iMac online, then had a problem and they sent out another one, no charge, then had another problem, sent out another one no charge, then had another problem, sent out another one no charge then I received an   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good Service.

by kooptyu90, August 15, 2010
I ordered a Apple iPad when the iPad has just come out. I called the Apple and the rep told me that it would take 14 days for it to arrive. It came in 10. I am happy with the iPad itself and its functionality. The apple store kept me informed along the way of the status of my order as well. I am happy with the service.  

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
So I wasn't about to be one of those crazy people lining up outside the Apple store, waiting for hours to get my hands on the new iPad. As much as I wanted to get it as soon as possible, I figured the best route to use was Apple.com - the Apple online   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I think Apple has one of the best websites on the Internet, and their Apple Store just plain rocks. For Christmas this year, I used it to order my wife an iPod Nano and had a really pleasant experience. Maybe one day I'll have the funds to   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great transaction!

by askeptical1, May 9, 2008
I was really surprised to read these awful Apple.com reviews. My experience with Apple.com was wonderful!

I didn't have to search out the rarely seen Best Buy employee. I did not have to inconvenience the teenage employee by asking them to unlock a case. And I didn't have to wait in a slow-moving checkout line or watch some cashier chomp her gum or listen to her chit-chat with another employee.

Instead, I conveniently placed my order from home. The site's pages did not time out. It was super easy to navigate and I even got FREE engraving on my son's iPod video that I gave him for his 19th birthday.

To my shock, I had the iPod in hand in just a few days. Now that is service!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
It can be tough to find Christmas gifts for my mother. The main thing is she just doesn’t come out and tell you what she wants. So, I was wheedling it out of her and said something like “Well, you wouldn’t want an ipod …” and she   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
The Apple iPod didn’t immediately catch my attention. I try not to run out and buy new gadgets right away. I like to wait it out to see if they will withstand the test of time (which, in the world of technology, is only a few months). When iPods didn’t   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
What led me to the Apple Store was I wanted to buy my older child an Apple iPod Shuffle. So, I was just really going to check out the product itself on apple.com, but then upon looking, I noticed that the Apple Store had free shipping for orders over   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Avoid the Genius bar at Menlo Park. Go to another Apple store

by saamson, September 19, 2007
My girlfriend and I went to the genius bar at the Menlo Park Apple Store to repair her yellowed Macbook. They did the job, but left an internal mark on the screen. When we went back asking them to repair the damaged screen that they damaged, they refused stating the damage (that they did) was cosmetic and not under warranty. They guy (Carlos) acted like a complete jerk and basically resembled an overbloated computer repair guy from that skit from Saturday Night Live... We complained to the 23 year old store manager to no avail. He told us to contact Apple directly to pursue it further. I recommend you stay away from Menlo Park Apple for any kind of servicing.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

One delay after another, this store dissapoints in numbers!!

by horseprider, April 9, 2007
the other day i ordered an iMac and also payed $45 extra for overnight shipping. It has been 5 days and i have not recieved it yet. I have called apple twice to check on it, and i was given attitude about being impatient. This store is a mess, hopefully the items are nicer then them. It will be weeks by the time by iMac finally gets delvered!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

It was a fantastic shopping experience; I got my items promptly and in great condition.

by sdug7325, February 5, 2007
I ordered the new ipod shuffle about a week before Christmas, and got it in within 3 days. The packaging was great; there wasn't any signs of damage on the ipod. This was my second purchase through the apple store, and I've been extremely pleased with the Apple customer service for both.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I finally decided to get myself a MacBook. I went to the website, because I wanted to take advantage of the free shipping, upgrade abilities, and free printer rebate.. and I was having trouble getting a certain option to work on the site. Up at the   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Apple store excellent, their shipper Sameday horible!

by avrakotas, October 10, 2006
Up till now I had full confidence in anything with the apple logo on it, but it saddens me to say that I found a crack in their service. That Crack can be sumorized by one word: Sameday!

My waiting for my new Imac to arrive has ended quite badly and is now assumed missing in action. Sameday rightoway, the shipping company used by apple to ship orders in Canada has done the most incredibly incompetent job I have ever seen. Late tracking information, horrible customer service and not even being able to tell me which truck and in what direction the package was going.

On a good note, apple has re-opened my order and is resending it with express courier FedEx at not charge, They where increadibly helpfull and are doing all they can to get me my computer as fast as possible.

All I ask is that they stop doing business with Sameday Rightoway. It is surely hurting their image.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Lousy - prepayment but unexplained shipping delays

by breausu, September 26, 2006
Lousy service. As a school, we filled out paperwork to get an account set up so we could order. They only approved our credit for $1000, but they didn't bother to tell us that -- they just said "you are approved," so we placed a $78K order which they didn't bother to ship and didn't bother to tell us why they weren't shipping. After a month, they shipped one item that cost less than $1K, and I guess they were going to wait until we paid that to ship the next one? We called - they said "pay up front," so we did. They have now had our money for a month and were then saying we'd have our computers within 30 days after that. Guess what? Got an email at the end of that 30 day period that says "another 2 weeks." I am so frustrated at their service department and their demands. How are we supposed to teach a computer class without computers? and what school doesn't pay their bills that we have to so punished?

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
Apple. They’re the guys with the sleek iPods and cool music store, right? The one led by Saint Jobs who started out competing with Commodores, repelled IBM with one of the most celebrated Super Bowl commercials of all time and then built Pixar into   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Dissatisfied

by sdsu99, July 17, 2006
I've had numerous problems with the Apple Store online. First, I received a gift purchased there, and got run-around by customer service on the phone who would not let me return the item, though I had a receipt. Their alternative was to issue a credit back to the person who bought me the gift, then have me ask that person to buy me something else, which isn't exactly an option! Finally, I took the item to a physical apple store in the mall and was able to get return the item and get a gift-card instead.

The online store also has a poor technical layout (pages "time out" very quickly), higher prices than other places, and the issues with customer service remain.

If I didn't have this gift-card, I wouldn't bother shopping with them again. Just go to amazon.com. You'd get better prices, free shipping on $25, not $50 as with Apple, good customer service, and easy returns.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
The only thing worse than The Apple Store, is their delivery services. My online order went fine - everything was very simple to set up. I ordered my iPod case January 13th - it took them until the 28th to even ship it. It was February 10th before it   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
This was my second order from the Apple Store. I had very little trouble with my first order so I figured why not try again (dispite the warnings from many who have had bad experiences). My first order was a 30G iPod that arrived fairly quickly. Even   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

TOTALLY UNHAPPY. THEY DON'T SUPPORT GOVERNMENT EMPLOYEES AND MILITARY OVERSEAS,

by unhappy2apple, November 28, 2005
I had reviewed the Apple website and had decided to switch from windows. After filling out all the items I wanted to buy, and utilizing the Federal government employee side of the site, I made my purchase and upon checking out only found out that Apple will NOT ship to APO/FPO addresses.
WHEN ARE MAJOR MANUFACTURES AND CHAIN STORES GOING TO WAKE UP AND REALIZE THAT ALL--REPEAT ALL APO/FPO ADDRESSES ARE SERVICED BY THE US POSTAL SERVICE. THE MAIL NEVER TOUCHES FOREIGN HANDS.
What a disservice to those serving in uniform and civilians serving overseas. They are not only loosing CUSTOMERS, THEY ARE LOOSING MONEY. SO LONG APPLE, HELLO LONGHORN.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Apples or oranges?

by vchand, November 21, 2005
Last week at work, my boss asked me to order an AV cable for his iPod, so I went online to do a little research which included Epinions of course. After a couple minutes I decided to purchase the cable directly from Apple   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Poor shipping estimates

by xfactor2005, November 8, 2005
Shipping dates are moving targets with apple. I am a loyal user but I refuse to buy from their online store because I never know when the shipment will arrive.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I felt compelled to write this review about the apple store because they did something amazing this week. I ordered personalized iPod from their web cite on Tuesday early in the morning as a present for my wife. After I placed an order I realized that   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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