1800CONTACTS.com

1800CONTACTS.com
Average Rating: 3.47/5.0 store rating
Customer Service 4
On-Time Delivery 4
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Had a GREAT experience with them!

by heathermarie77, January 13, 2014
They were so easy to use and helpful with the problem I had!  I order a box of contacts for each eye.  I did have a problem though...the first pair of contacts I opened were very uncomfortable and had spots on them.  I threw them away and opened new ones, again the right eye kept folding in my eye and had spots on them.  The left eye contact was torn.  This happens so I called customer service to see if there was anything they could do and they replaced them for free.  I was nice and so simple!  The representative I talked to was so sweet and she made the process was so easy.  I would definitely order from them every single time!  Ordering them online was a lot easier than I thought it would be.  It took me less than 5  minutes so get everything ordered and paid for, which works perfect in my busy life.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

great customer service!!!!

by nicix3, December 10, 2013
I love 1-800 contacts!!! I've always enjoyed ordering from here because of how easy it is and how fast delivery is. The one thing that I love the most is their customer service. I ordered two boxes of contacts two weeks ago and DHL (the delivery company) said that they were delivered already last week but I never got them. So I called the company and Jessica assisted me. She did not only offer to replace it for free but she was also very sweet and genuine. 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Amazing customer service.

by phunk_monkey, September 19, 2013
Amazing service terrible name! I ordered come contacts a while ago (way cheaper than in-store) and they came without a problem. This time I ordered some contacts and they got lost in the mail. I sent one e-mail and there was no hassle or questioning response, just a reciept for free replacement of my order and free overnight shipping. My contacts showed up the next day for no extra charge. sometimes stuff gets screwed up in the mail. their customer service response was fantastic. I will buy all my contacts from them forever.  

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
1-800-Contacts is amazing! I ordered lenses in June and at the end of July, my doc changed the brand due to comfort issues. I had, of course, several unused lenses. I called and they offered to refund the cost of my unused lenses and emailed me a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Most difficult online shopping experience I've ever had.  Used 1800CONTACTS once before without a problem.  This time I needed them to contact my doctor's office for the prescription.  Via online chat with a representative I was told that   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I rarely write positive reviews, because I am more inspired when I'm pissed off. But I have to say I was SHOCKED and pleasantly surprised to call the 1800 number and have a PERSON, a live person, living in the United States, answer the call and ask how   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Shipped to wrong address

by swessells, October 22, 2012
Keep a close eye on the shipping!  The day after I ordered my contacts, I got online and noticed that they were being shipped to the wrong address, it was a previous address of mine, but since I never ordered from or dealt w/ 1800 Contacts, I'm still not sure how they had that address, and it was not the same address that I had put in twice for delivery and billing, but anyways, I called immediately to have it changed, I was told it was no big deal and would be changed. Super!  Well, I just checked (12 days later), b/c I thought it was strange that my contacts still had not arrived and discovered that they were in fact delivered to the wrong address! Called and had it fixed, and asked for compensation, they gave me $5 back, and (free) expidited shipping-which is nothing considering they should have already been here!  Everyone that I spoke with was friendly, but I don't know that I'll ever use them again

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

DO NOT TRUST THEM WITH YOUR CREDIT CARD.

by r8tit4u, September 21, 2012
"THIS AMAZING SERVICE YOU ARE SUPPOSED TO GET IS NOTHING BUT A LIE. 
YOU ARE A FOOL TO LET THIS COMPANY HAVE ACCESS TO YOUR CREDIT CARD. 
FACELESS CORPORATION COMMITTING WIRE FRAUD. 
THIS COMPANY IS DESIGNED TO TAKE YOUR MONEY BECAUSE THEY KNOW YOU CAN NOT DO A THING ABOUT IT. 

THIEVES. 
NO MANAGERS TO RESOLVE ISSUES. EVER. 
CALL TO VERIFY REFUND, NOTATE CALL, THEY RECORD CALL AND THE NEXT DAY THEY HAVE NO RECORD OF IT. AT ALL. 
LIARS, THIEVES, WIRE FRAUD HERE. 
DOUBLE DIP ACCOUNT AND ONE REP SAYS SORRY, THE OTHERS SAY SORRY DO NOT SEE IT. 

CORPORATION IS OWNED BY WELLPOINT. 
WELLPOINT IS SO LARGE YOU ARE NOTHING TO THEM IN A COMPLAINT. 
800-CONTACT IS SO LARGE YOU ARE NOTHING TO THEM IN A COMPLAINT. 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent Customer Service

by italian185, May 15, 2012
I was in a rush to get new contacts because my last pair was really irritating my eyes. I ordered through 1-800-contacts and had them expedite the shipping. I didn't realize I had my old address listed still as the shipping address. I logged on to the chat feature to fix this, thinking there was no way FedEx would change the address. To my surprise, I chatted with the nicest, most helpful worker. She personally called FedEx to have the address changed and my contacts came right on time. I wish every company had this type of customer service. I will definitely order my contacts through them again!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I chose 1800contacts several years ago because they match any competitors' price, automatically keep my prescription on file and send me handy opt-in email reminders when my contacts need to be refilled. Each time I get ready to order from them,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

price matches DO NOT permit rebates

by maritov, September 22, 2011
I tried to place an order with 1800contacts using their price match guarentee. They give you an additional 2% savings; however, it took over half an hour of chat with a customer service rep, after waiting 20 minutes for one to appear, and we hadn't even got to the confirmation screen. I stopped pursuing the order because they told me that I would not be eligible for a mail-in rebate that EVERY OTHER LENS STORE ON THE INTERNET offers, since it comes from the MANUFACTURER. Some price match, if it costs $60 extra! Only use 1800contacts if you want to waste an hour of your life to save 2% and be denied any mail-in rebate.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
 

1800 contacts do not always match the price

by rosavolleyball, August 25, 2011
I order  from 1800contacts 2 years and they were great but this year I found way cheaper at www.vision direct.com  and I tried to order from 1800contacts and they would not match.
1800contacts claims that vision direct 25% off +$8  free shipment if I order 4 sets ( 8 boxes total) were for new custoner so they would not match.
I look and look and did not see anywhere written that says new customer only a http://www.visiondirect.com.
!800contacts did not match the price so I am changing my order to vision direct.
By the way last year the salesmen was very nice this year I talked to a lady that was not nice and I calleb back  to say that I did not see written New customers only and a man salesmen was so rude did not even let me finish giving the link

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
 

Never recieved order...TWICE!

by pixiedust3030, January 17, 2011
I ordered contacts for myself and my daughter at the same time. They had trouble verifying with our doctors because they couldnt understand we have the same doctor. Finally after 2 days they say they shipped our order.
I waited 2 weeks then contacted them. They told me I should have recieved my order by now and they agreed to re-ship my entire order for free with next business day delivery.
That was 4 days ago. If it was shipped Thursday with next day, I should have recieved it Friday. Today is Monday and its still not here. At this point Im demanding a full refund and will buy somewhere else and never deal with them again.
(I should note that I also ordered glasses online for my daughter and I through a different company and have already recieved those)

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

the worsed experience ever

by diggy16, November 22, 2010
I have never been so dissatisfied in my life with anything I have purchased on-line as I am with 1800contacts.  I had to let people know so they don't go through the same aggravation I have been going through.  100% satisfaction   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I ordered lenses from 1-800 Contacts a few years ago.  I have a pretty vague memory of it, as the whole transaction was performed entirley online and went off without a hitch.  If that had been the case again, I would be a satisfied   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Unbelievably nice experience.

by msx2006, May 6, 2010
I ordered 1 yr supply for them and the whole experience was quick, efficient and painless. I have already used up a couple of boxes when i realized that they were not fitting my eyes properly. So i called customer service and i do not know if i was just extremely lucky to get Dawn or maybe all reps are like that, but she rocked my world. She was quick to offer to call the doctor for an alternate namebrand suggestion. She kept calling me with updates and she offered me upgraded shipping because i was leaving for a 2 week international trip.I dont think ive ever come across a customer service rep as helpful and prompt and nice in my entire adult shopping life.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

Fantastic customer service!

by amkillian, April 9, 2010
These guys are GREAT!! I accidently ordered the wrong contacts, which I realized AFTER I opened the package. 1-800 Contacts not only refunded me the full payment for the contacts but expedited a shipping of the correct contacts to me at no charge. I'll continue to use them.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I normally don't write reviews for companies because usually they don't do anything special to warrant my review.  But with 1800 contacts I felt like I just had to write a review because their dedication to customer satisfaction was just amazing.   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

The BEST customer service!

by grtdayne, January 13, 2010
I will only order lenses from 1 800 Contacts.  On my last order there was an error on the shipping address and I never got my order.  I contacted customer service via their online chat tool and was immediately connected.  I explained that I never received my order and the representative told me the address they were shipped to, which was my old address. The error was most likely my fault, but they shipped out the order again at no cost with overnight shipping.  I got my contacts the next day.  With service that good, why order from anywhere else? 

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I ordered these after having an OK past experience so I could save $20. However after receiving them I tried on 5 different lenses and couldn't see out of any of them, it was like there was no prescription in them at all. I phoned them and they said they   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I used to order from 1800 Contacts every year for 5 straight years, and unfortunately, their prices are just not competitive anymore.With all the marketing they are doing, their prices are skyrocketing, and I can save about $60 a year by shopping   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

1-800 Contacts give back the difference in price

by bluedragon12, August 30, 2009
I just found a cheaper price at Lens.com on my contacts, so I called in.  A lady from 1800 contacts helped me to order my contacts right away with the lower price.  The whole thing took me about 10 minutes.  Wow.  I am very satisfied with how she handled it. 

x I would not shop here again
Overall Rating: 0/5.0 store rating
 
Because 1800 contacts is a large, well-known company, I assumed that their product would be just as good as what I get from my doctor's office. I did some price comparisons online and found my contacts for cheaper than at 1800 contacts, but they offer a   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Best prices, best customer service EVER online!!

by drsaya, April 11, 2009
Just ordered some contacts and the online service was great. They price matched a competitor and still gave me an additional discount. The online support person was great, she guided me through the ordering process so she could give me the best deal, walked me through scanning and emailing my prescription to make things faster. I am pretty impressed. I have used them for a couple of years and I've had good experiences but I was looking for a better price this time around. Glad I asked them before I ordered from the other website. All in all, I saved $78 on my Frequency 55 Toric. Will definately order from them again.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

RIP OFF!!!

by honestly08, November 8, 2008
HUGE RIP OFF!!!  I JUST PAID APPROX $30 TOO MUCH FOR EACH BOX OF NIGHT & DAY LENSES!!  AFTER ORDERING, I'VE SEEN MULTIPLE SITES WHERE I COULD'VE ORDERED THE LENSES FOR $30 LESS PER BOX!!!!!!  I AM FURIOUS!!  ORDER FROM ANY OTHER SITE ONLINE!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Well, even though I don’t wear my contacts that much anymore- I still like to have some around and I don’t mind getting a deal on them either. That’s where 1800contacts.com comes in. I’ve been ordering contacts from there for several years now without a   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Actually lied and admitted to not honoring their promise

by careful_smmr, September 6, 2007
I bought contacts and received numerous discounts from them. There was a rebate that they were offering and I had forgotten to inquire about it at the time of the order, though it was supposed to automatically be sent out with the package. I called the day it was to be shipped out and was reassured that the rebate would be sent out and to call if there was a problem. When I didn't receive it and called back, the woman stated that they had given me more discounts than they were supposed to originally and despite having promised to send the rebate out (which they admitted had been done because they were so psychotic as to listen to the previous phone recordings to confirm this), they still refused to honor their promise of sending the rebate because they felt that I had already received enough discounts (a poor justification). While they're seemingly attentive to your issues, they don't always honor their word, so be careful.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Bad Customer Service

by ranic, August 10, 2007
I immediately called the store to cancel after noticing that they were the most expensive price online, they offered to match, but I never got a credit. Then the Dr. didn't approve the amount of contacts I was ordering and it took them 3 days to get the order out again and they charged the full amount again the 2nd time, only to find out that now the store they were matching raised their prices today, and now they won't match it. They offered to cancel, but now I've been waiting a week for contacts and I missed out on another stores special while they took their sweet time.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Truly lowest price with excellent customer service!

by anniet09, February 4, 2007
1800Contacts.com's beat any online price guarantee is great. I can find the lowest price online and still get my contacts from a trusted company with exceptional customer service (very, very friendly and helpful)! I used their "click here to have a representative call you immediately" feature and it really worked (several times in a row, too). The representatives were always very understanding and honored the prices I found.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
 

Very satisfied, excellent customer service.

by jeffgodin1, December 19, 2006
I ordered some contacts at the end of November. I needed them for a vacation 1 month later. Three weeks later they still had not arrived (Christmas & International Order) I called them and got a customer service rep right away.

I explained my situation to the rep and they sent me a new order with express shipping for no extra charge. They are also allowing me to return the original order if I do not need them.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent customer service, fast shipping, good prices

by ushankar, January 12, 2006
I ordered several times from 1-800 Contacts and I've never been less than very pleased. The prices are good, and the web site is easy to use.

I faced two tests of customer service, and each time they exceeded my expectations. The first time, I made a mistake entering the prescription (substituted a + for a -). I called them apologetically but they instantly sent replacements which arrived in two days and included a free shipping label to return the original ones! This required no convincing on my part.

The second time was arguably more remarkable because I just got LASIK and thus no longer need contacts. I still had two unused boxes. They didn't need to make me happy any more since I would not be a customer any longer; nonetheless, they are sending a free label and crediting me for the boxes.

The only snag I hit once was when the optometrist's office was not cooperative with them in confirming my prescription, no doubt trying to get me to pay more directly to them. I got it straightened out, and the other times there was no problem.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
My contacts were not the correct prescription because 1800contacts didn't verify prescription with my doctor. According to the customer service team their policy is if the dr doesn't respond in 8 business hours, 1800contacts assumes the prescription is   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 
I have been a loyal customer of 1-800 Contacts for close to 5 years now. I ordered a larger number of contacts in order to receive a $30 rebate for my Acuvues. The rebate was valid until Dec. 31, 2004. I sent in my 5 "box tops", along with the rebate   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
1-800-CONTACTS is a well-advertised company. After becoming a contact lens wearer about 4 years ago, I knew I would eventually have to reorder my disposable lenses. My optometrist loves to make sure I can order from them, with the convenience of coming   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Anything said to make a sale

by redsox05, June 3, 2005
When I called to order my lenses, I was told they'd arrive in 1 week. When they arrived, they were a different lens than I ordered, calling back 1-800, said my lens had been discontinued and a different lens was substituted. If I didn't like them I could return them, but if I opened them I owned them! What a hassle!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
Do you wear corrective contacts? If you do, then you already know that optical retail stores can sometimes charge an inflated price for their contacts. Worse yet, many of them do not carry much more than a handful of different styles or brands, and this   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
1-800-CONTACTS has been my families’ contact lens supplier for the past eighteen months. They offer convenience and pricing that the local merchants just cannot beat. In fact, several local outlets now promise to match 1-800’s prices in an   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have used 1-800 contacts for two years because their prices are better than those offered at my local vision stores on contacts. Plus, the convenience can't be beat. PRODUCTS The product line is pretty minimal - they carry contacts and some   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
When I began wearing contact lenses I started to realize that I was being very overcharged by my opthalmologist. This is a common problem. When you order direct from your doctor, (s)he might take the opportunity to significantly hike up the   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Clear Vision

by aesthetique, August 25, 2002
My experiences with in-person contacts sellers have been less than satisfying, so one day I went online to check out 1-800-contacts based on their commercial. As a new customer, all I had to do was enter my prescription once, pick my contacts, shipping,   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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