Shoes.com

TERRIBLE Customer Service...  I was trying to buy the sought after animal print Sperry Angelfish girls shoes for my niece's birthday.  I found a great price here and decided to buy.  I order the shoes and then get an email some time later that their "audit review team" cancelled my order.   I call my credit card company and they have no idea why the transaction was cancelled.  I give shoes.com the benefit of the doubt and place another order for the same shoe.  Once again a few days later I get an email stating the order is cancelled and again I call the credit card company.  Apparently shoes.com did not like the phone number I put on the order.  Are you kidding me??  Now the shoes are no longer available anywhere and it is two weeks past my niece's birthday and she has nothing.  FAIL!

 I would not shop here again

What a ripoff this company is. Save yourself the aggravation of dealing with their horrible customer service, and instead order from Zappos.com or onlineshoes.com,who have a liberal 365 day return policy. This company gave me the worst customer care I have ever dealt with in all my online shopping. Buyer beware of this company... 

 I would not shop here again

I ordered several high-heeled shoes at shoes.com and ended up returning them all because none of them were comfortable for my arches. It's hard to settle on shoes until you've tried them on, right? This is why the best online shoe stores have free   Read full review...

 I would not shop here again

I tried ordering the same pair of shoes twice. The first time I received a confusing email. It was confusing because it was telling me that I had sent an inquiry into my order (which I hadn't) and that the order problem would be resolved soon. I never heard anything else, so I finally called shoes.com and the sales agent told me my order had been cancelled. I would have never found this out if I hadn't called them! Luckily, my credit card was never billed.

The agent was friendly and professional, I'll give them that much. She gave me a discount promotional code so I could try to reorder the shoes again with $10 off the price. Which I did. After my second order, I got a confirmation email stating I would get a second email when my order was completed, which never came.

I just sent them one more email today letting them know that I am disappointed with their customer communications and customer service.

I have now given up on shoes.com and went straight to the brand manufacturer's website to order the shoes.

This experience has been frustrating enough that I will never try to order from shoes.com again.

 I would not shop here again

They shipped the same day I placed my order and arrived promptly.  I got exactly what I ordered.  No reason to complain here. 

 I would shop here again

Do not use SHOES.COM.  They are horrible!  I purchased two pairs of shoes on different occasions, and they were never shipped to the right address.  If you MUST buy online, go with ZAPPOS or ENDLESS. In addition, on both experiences,   Read full review...

 I would not shop here again

I ordered Kenneth Cole size 3 shoes for my daughter for Christmas and when their shipment finally arrived I received Ben Sherman size 10 adult shoes. What the hell?? That isn't even close. How does a shoe store make that big of a blunder? They were the ugliest pair of shoes I've ever seen! When I called them about the screw up, they wanted to charge me a second time to send me the shoes I originally ordered, otherwise I would not get them in time for Christmas. I did find the same shoe from Kenneth Cole and saved $18.00 and they sent them in time with standard shipping for the holidays! I was informed of my credit for the return by email from Shoes.com with no concern for corrective action or my continued business with them. I will never buy from them again!!! Don't waste your time on these idiots!!!

 I would not shop here again

Return process is horrible and so is their service.  I bought a pair of Uggs that were torn at the seem after ONE MONTH.  NO RETURN! They review it and send it back to you. Go to Zappos.

 I would not shop here again

I returned shoes I purchased after only trying them inside the house, and they were returned to me. Not only that, but the customer representative highlighted the word "unworn" even after the word was highlighted originally in the document. I shop online a lot and needless to say I am never shopping there again.

 I would not shop here again

I have waited for over 24 days for shoes i was informed would take only 6 days to deliver, I paid for UPS shipping but they deceptively used the worst courier (GLS) and from their tracking info it shows that the shoes had to leave a location in the US to   Read full review...

 I would not shop here again

I have shopped at Shoes.com for at least 4 years and until now have been very satisfied with their service, shoes and shipping and return policies.
Today, I ordered a pair of shoes and was declined due to their "NEW EXCESSIVE RETURN POLICY".
Turns out, that this past year I ordered 11 orders of shoes in which I only kept 6 of the orders. The point of online shopping and free return and shipping was to be that one could order shoes, try them on at home and return them if they did not fit. Being that I kept half of the orders that amounted up to over 600.00$ and always promptly returned the ones that did not work immediately without wearing them, would, to me, seem only fair when making a purchase.
Be aware that Shoes.Com does not  want you to make any returns when you are purchasing from them.
Rather, instead, ZAPPOS.COM continues to honor their shipping and returns policy and works hard to continue to have your business.

 I would not shop here again

I did a lot of research into shoes.com before deciding to order from them. They do have great deals on shoes, but I found a lot of criticism over their shipping and stock from recently posted reviews. The first pair I bought were only 30 bux after   Read full review...

 I would shop here again

I would recommend very strongly NOT purchasing anything through Shoes.com.  While their advertised prices are good, my experience with them was extremely unprofessional, bordering on dishonest.  They accepted an order for a sold-out product,   Read full review...

 I would not shop here again

We ordered 4 pairs and had them shipped to Australia. All sounded straight forward until 3 of the 4 turned out to be wrong shoes, brands altogether. Apparently the right shoes went to a different address in a different country.
The nightmare of returning and rectifying Shoes.com's error is unbelievable! They finally agered if/when we ship the goods back at our expense and have said we need to pay shipping again! After sending the goods back (at our expense) they've still not acknowledged receipt of the goods.
Be very wary of Shoes.com if you're outside of the USA.

 I would not shop here again

I ordered my shoes on a Friday evening.  4 days later I still haven't received an email confirming shipment. They have however taken the money from my bank account.  I call and completely get the run around telling me that they can't tell me whether they have been shipped or not.  They tell me to wait a few more days and see if a tracking number shows up in my account.  The customer service department was not rude but completely unwilling to help.  I hope I receive the shoes soon but even so I will not be shopping with them again. I will go back to zappos.com.  

 I would not shop here again

I ordered 6 pairs and received 5 pairs after 5 days with no information about the 6th one. I had to call to find out that they did not know why either ??????? I was told by a nice representative that I will be contacted by phone the next morning with information which never happened. I had had to call myself to find out that they were waiting for a reply from the warehouse. Customer service representative was uncaring and wanted me to wait another to 24hours to find out why my order didn't ship!!! After insisting, I spoke to the supervisor who received an e-mail from the warehouse saying that the order never shipped and they did not know why. Amazing, isn't it?

 I would not shop here again

Shoes.com has (without a doubt) the worst customer service I have ever experienced. They will tell you they will match the low price but they don't explain this guarantee is only for certain shoes (not all of them). I called within an hour of my purchase to tell them I found my items for considerably less. I was put on hold by the phone prompt system and had to wait on hold for 45 minutes. The agent told me the order was alread at the warehouse and could not be stopped. Of course the order didn't ship for another 3 days. I sent the order back and after 2 weeks, I still have not heard anything from them. I tried to call customer service again but after 20 minutes on hold I gave up. Go to Zappos.com or anywhere else for shoes. Don't shop at shoes.com unless you really like poor service and high prices.

 I would not shop here again

Do not buy from this horrible company w/ horrible employees.  Shipping times are ridiculously slow and the word of the day in CS and Sales is "unfortunately"...that is, IF you are able to get through.  Waited once for over 43 minutes before receiving a busy signal.  Again, Do Not Buy From Shoes.com.  One representative hung up on me without reason.  Said I was "cursing" at her for saying "What the heck am I supposed to do to resolve this?"  Apparently that was her excuse to hang up on me and talk to the next dissatisfied customer.  By far my worst on-line buying experience and I've had a few.

 I would not shop here again

It took two days before shoes.com shipped my order, and 9 days to receive it in the continental U.S. Their website and receipt both stated to allow 5-7 days for shipping. I would strongly advise consumers not to deal with companies that only use UPS, because UPS is the worst (and most careless) shipping company on earth. I have received packages from Europe and the far east in half the time that this took.

 I would not shop here again

The shoes that I ordered were placed on sale less than 12 hours after I ordered them. The company refused to honor the discounted price and were quite rude about it. When I told them I would no longer be shopping with them, the agent stated they had plenty of customers and did not care.

 I would not shop here again

Totally agree with the last post! Don’t expect to receive your order any time soon. I placed my order over the weekend, the amount has been charged to my credit card on the day I ordered, but my order is still in "Processed", still don't know when   Read full review...

 I would not shop here again

They are NOT as stated on their website "lightning fast" when it comes to shipping. My order showed it was "processing" for 3 days. I called customer service to see if it even had been shipped and they told me it was processed. So I ask again, was it shipped? They tell me again, it was processed. They don't have a tracking number so it's not shipped right? No, it means the tracking number is not available and that the order has been processed. I was ready to scream at this point! I will never order from Shoes.com again. Order from Zappos.com. instead! Zappos ships the same day as when you place the order, you get a tracking number within 2 hours of ordering,...AND you get your shoes the day after you place your order! Now THAT is what I would define as being "lightning fast". I think I would be fine with getting my shoes in 7 days if Shoes.com had not advertised themselves as being "lightning fast" implying that they were as fast as Zappos. Sorry but 7 days is not even fast, let along "lightning fast." That's false advertising.

 I would not shop here again

As summer approached, I discovered that it was difficult to find sandals in my size (medium, and therefore sold out immediately) in local stores. I saw the Shoes.com site with their ad for free shipping and free replacements; it sounded great.   Read full review...

 I would not shop here again

I ordered several pairs of shoes from the site and the items have always lived up to or exceeded expectations, When a pair did not fit (I have a tough size) shoes. com made returning the items easy and quickly posted a refund to my credit card. I have used the site over and over, which is the best review I can give.

Always do a web search for a coupon. They often run specials that are not advertised on their own site.



 I would shop here again

This is the best site for shoes! I wear a large shoe and it's sometimes hard to find styles I'm looking for in my size. They always seem to have things in stock at decent prices. They offer free delivery that is very fast.



 I would shop here again

I don't normally write reviews, but I had to on this one - just for their TERRIBLE customer service. I made a purchase a week ago (haven't received the shoes yet), and they sent me a coupon which would lower the price by $16 on my order. Instead of just giving me a credit, the very unhelpful & unfriendly customer service rep told me I'd have to place another order at the lower price, and then return the original order back to them. So, they'll pay to ship the shoes to me (twice), and pay to ship them back, but they won't even match their own pricing. It makes no sense, and is costing them about that much anyway in shipping charges.

On the plus side, the prices combined with coupons & discounts are VERY competitive, but I'll only be using them when I must. The selections are good, and they have more sizes and lower prices per shoe than their competitor (whose name starts with a Z).

 I would not shop here again

I've had nothing but excellent experiences with Shoes.com. I've never had to deal with customer service because every order has gone through flawlessly, so I can't speak to their issue resolution process. But I can speak to the order process.   Read full review...

 I would shop here again

In total contrast to my recent nightmare with Dick's Sporting Goods, (see my other reviews) I had a wonderful experience with shoes.com. I ordered a pair of shoes on Tuesday, May 1, and they were delivered on Thursday, May 3. I think that's a record in   Read full review...

 I would shop here again

Shoes.com has TERRIBLE customer service!!! Spend your money at Zappos instead! I received a coupon in the mail for 20% off EVERY pair of shoes. The coupon doesn't have any "fine print" and doesn't state that there are any exclusions. So I try to   Read full review...

 I would not shop here again

Shoes.com rocks! I've purchased several pair of shoes from them over the years and am a loyal customer and will continue to remain so. They have great designers - Via Spiga, Cole Hahn, etc. And great sales that are significantly better than Zappos.   Read full review...

 I would shop here again

When a retail web merchant is: 1. Easy to use 2. A Huge selection 3. Free Shipping 4. Excellent Customer service It truly deserves an Epinion review. Shoes.com absolutely fits the criteria. We have two boys in our house, ages 5 and 10. Shoes   Read full review...

 I would shop here again

shoes.com has got to be the best shoe site on the web. You can search by color, size etc. The site is easy to navigate, good graphics, huge selection. Shipping is on time and reasonably priced. Will go back again and again without looking at the other guys.

 I would shop here again

Last night I ordered two pairs of shoes at Shoes.com. They are a sister company of
Famous Footware. Tonight I saw the BOGO sale on famousfootware.com plus 10% off. I called Shoes.com and no cooperation from them. They were polite but insistant that their 115% match doesn't apply to BOGO promotions and they won't match the discount at all. I don't even care about the additonal 10% off. They wouldn't even allow me to cancel the order even though it has not been shipped. It's over $30 difference. So I ordered the shoes from famousfootware.com and I have to wait for the shoes to come from Shoes.com so I can send them back free of charge. THIS JUST SUCKS!



 I would not shop here again

great

 I would shop here again

All in all it was a good experience in shopping.

 I would shop here again

Always a great experience with shoes.com. That's why I religiously check the site on a daily basis for their continued great deals.

 I would shop here again

The shopping experience online was great and prices were outstanding and great quality. I look foward to doing business with Shoes.com. Note: Numeber 6 question does not apply here.

 I would shop here again

Easy to fing the products I was looking for and check out was simple. Thanks, I will use your site again.

 I would shop here again

I liked the shoes, plan to shop again at shoes.com.

 I would shop here again

It's great but I wish you would have sales that would compete with the department stores.Example: I see a pair of shoes at Macys on sale but they don't have my size so I check your site and you have the shoe but at full price. Will you match the sale price????

 I would shop here again