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REI customer service is fabulous....
by REI Shopper, December 25, 2009
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REI customer service is fabulous. Always.
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I love being able to shop online and...
by REI Shopper, December 24, 2009
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I love being able to shop online and pick up at the store for no shipping cost. It has been very easy for me to order, pick up and return anything I needed to.
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Easy to navigate website : )...
by REI Shopper, December 24, 2009
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Easy to navigate website : ) Simplified Xmas shopping experience!
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Loved it; I really hate shopping esp at...
by REI Shopper, December 24, 2009
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Loved it; I really hate shopping esp at holiday time was able to get almost everything plus our personal shopping
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Our family loves REI. The staff are...
by REI Shopper, December 22, 2009
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Our family loves REI. The staff are wonderful and knowledgeable. The merchandise is totally awesome.
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did have a problem with the items...
by REI Shopper, December 22, 2009
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did have a problem with the items mentioned(not gift card)
person I spoke to on phone about problem was very efficient
and polite> problem solved thanks to all Merry Christmas
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very satisfied
by REI Shopper, December 21, 2009
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very satisfied
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I ordered online. Package has been...
by REI Shopper, December 21, 2009
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I ordered online. Package has been received, but will not be opened until Christmas.
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Highly satisfying
by REI Shopper, December 21, 2009
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Highly satisfying
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Excellent product and excellent service.
by REI Shopper, December 21, 2009
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Excellent product and excellent service.
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You are great
by REI Shopper, December 21, 2009
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You are great
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When I make an order, I have clothes...
by REI Shopper, December 21, 2009
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When I make an order, I have clothes and shoes shipped to the store so that I can try them on right away, and either return them (and order the next size) or keep them. Heavy things I have shipped to the store. If I need definite items quickly, or if I am too busy, or the weather is difficult, I send them to my home. I sense that REI employees enjoy their jobs, and enjoy helping people.
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Very good. I particularly appreciate...
by REI Shopper, December 18, 2009
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Very good. I particularly appreciate being able to return an item purchased online directly to the retail store in my area.
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I am returning 3 items when I pick up...
by REI Shopper, December 18, 2009
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I am returning 3 items when I pick up another order at the store. Women's boxer underwear runs very small (perhaps this is why it was on sale at the REI online outlet.) Also returning a pair of sox that are not to my liking.
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Always excellent. I particularly like...
by REI Shopper, December 18, 2009
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Always excellent. I particularly like the on-line customer reviews of products.
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I was pleased with the entire...
by REI Shopper, December 18, 2009
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I was pleased with the entire experience.
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Great quality, fair price, quick...
by REI Shopper, December 18, 2009
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Great quality, fair price, quick shipping.
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Excellent in every respect. There are...
by REI Shopper, December 18, 2009
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Excellent in every respect. There are no REI stores in Florida.
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Two thumbs up!
by REI Shopper, December 17, 2009
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Two thumbs up!
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I ordered from the internet, the...
by REI Shopper, December 16, 2009
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I ordered from the internet, the certificate reached the gift receptiant on time. Everything went smoothly...or it would have if he hadn't opened it 'before Christmas'. Happy Holidays!
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I was very pleased with my experience.
by REI Shopper, December 16, 2009
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I was very pleased with my experience.
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I'm always having my items ship to the...
by REI Shopper, December 16, 2009
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I'm always having my items ship to the store for pick up. It is convinient and there are no shipping charges. Love it!
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Love it love it love it
by REI Shopper, December 16, 2009
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Love it love it love it
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GOOD
by REI Shopper, December 15, 2009
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GOOD
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I had an awesome experience as the...
by REI Shopper, December 15, 2009
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I had an awesome experience as the product was not in stock in the store but I was able to get the size and color, plus it was on sale. It wasn't a long wait at all. So very easy....
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Very helpful staff.
by REI Shopper, December 15, 2009
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Very helpful staff.
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excellent
by REI Shopper, December 14, 2009
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excellent
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The shopping part was a snap, as the...
by REI Shopper, December 14, 2009
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The shopping part was a snap, as the items had been selected by another.
The ordering was on par with other websites.
The ship date was as listed on the order receipt. An e-mail reminder was sent that the item was ready for pickup. No problem there.
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very pleased
by REI Shopper, December 14, 2009
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very pleased
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Excellent
by REI Shopper, December 13, 2009
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Excellent
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We do not have a REI store that close...
by REI Shopper, December 13, 2009
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We do not have a REI store that close to our homee so it was VERY convenient to order a gift card and have it mailed to my home. In the future it would be VERY helpful to use ship-to-store for a larger parcel. Thank you for the convenience.
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Nearest REI store is a bit too far away...
by REI Shopper, December 13, 2009
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Nearest REI store is a bit too far away for us.
Great store, great company
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Excellent, Fast, employees did a...
by REI Shopper, December 13, 2009
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Excellent, Fast, employees did a greatjob and were always helpful
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Easy and convenient
by REI Shopper, December 12, 2009
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Easy and convenient
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I chose regular shipping and it came...
by REI Shopper, December 12, 2009
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I chose regular shipping and it came quicker than I expected so I was thrilled. This was a gift for my daughter-in-law and it was certainly easy to shop.
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I am satisfied with my recent online...
by REI Shopper, December 12, 2009
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I am satisfied with my recent online shopping experience at REI
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Excellent store. We do not have an REI...
by REI Shopper, December 11, 2009
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Excellent store. We do not have an REI close enough to visit, so we order from them. Have been a member for over 30 years.
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Convenient, efficient, very good.
by REI Shopper, December 10, 2009
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Convenient, efficient, very good.
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I am generally satisfied. I would like...
by REI Shopper, December 10, 2009
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I am generally satisfied. I would like to see more detailed product descriptions on the website. For clothing, this would include material, care instructions, fit (tight vs. relaxed), and weight (thickness) of material.
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Slippers from Acorn were too small even...
by REI Shopper, December 10, 2009
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Slippers from Acorn were too small even though I ordered the same size as another pair I have from them.
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Showing 1 - 40 of 3,134 |
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