P.C. Richard & Son

I called P.C. Richard's to buy a 46" LED TV.  They had the model I wanted, so I drove over to pick it up.  Upon arriving at the store, I was told they would not sell me the TV unless I watched them put it together in their store and sign an agreement that I had seen it put together and it was in good working order.  I never had to go through a song and dance just to buy a TV at BestBuy, and I prefered to not have someone else open it up so that I would agree to sign away my ability to return the thing if I found I wasn't happy with it later on.  I am not trying to plug bestbuy here, but I felt people ought to know about the P.C. Richard's policy on selling TVs.  In my opinion, its ridiculous.

 I would not shop here again

My company purchased a Sony Bravia KDL-40BX420 40" LCD 1080p HDTV from PCRichard for the Grand prize in our Toys for Tots Raffle (we collected over 480 toys for our local children, each toy received a raffle ticket to win prizes)... This was   Read full review...

 I would not shop here again

Great prices at the store, TERRIBLE experience after we left. Bought a new washer/dryer, only the washer showed up for delivery. Finally after much argument, the dryer showed up a week later. We had paid for delivery/installation/stacking. They just dropped off the dryer and left. The delivery man did not speak english, and he was not a PC Richards driver. They promised to have someone come out the next day to stack them and hook them up to the gas lines...no one showed up. Terrible customer service and follow up once you leave the store!

 I would not shop here again

They're willing to sell you a product,but they can't provide the service when it craps out on you. I purchased an LG Tromm Dryer and it broke after 3.5 years. Since I purchased the extended warranty through PC Richards, my dryer is covered for 5   Read full review...

 I would not shop here again

These people are awful. Bought a Cabrio dryer 10 months ago at the Yonkers store with a three year service contract.The dryer worked for about 7 months, then broke. Had to wait two and a half weeks to get a service appt. Last month it broke again - with the exact same problem. Waited another two weeks for a service appt. The technician explained that the last repairman had done the job wrong. Three days later the dryer broke again, again with the exact same problem. It will be another two and a half weeks before I can get another service appt, and needless to say, I'm not very confident about this one, either. Awful customer service and shoddy merchandise - wouldn't go back, don't think anyone else should, either.

 I would not shop here again

hands down, the worst customer service i have ever experienced...3 "new" broken machines later, and attitude that included the b-word. run, far far away. there are plenty of other options.

 I would not shop here again

We are very pleased with the customer service we received recently. We purchased two wall unit airconditioners plus installation. When it came time to install them, the installers encountered one problem after another, each adding to the installation charge. We felt we were ripped off and complained. The next morning the regional manager came to our home and reviewed the work, explained the problems and agreed that some of the costs were unnecessary and refunded them. We were happy with the swift way it was handled and the explanations given and that we were refunded some of the costs incurred. The degree of attention our complaint received and the way it was resolved has shown us that maybe at this store, the customer really does matter.

 I would shop here again

I have bought stuff from PC Richard for 15 years and my parents have been a customer for over 20 years.  I always purchase the warranty on items even though I have never used it.  

The one time I go to use the warranty they will not honor it because of the circumstances as to the damage to my TV.  Having worked in retail for years I know that there are always exceptions to the extended warranty especially for returning customers.  Having bought multiple TVs, GPSs, Blu-ray players, cables, TV stands, washers, dryers, dish washers, radar detectors, etc... all with warranties should at least get you some consideration especially when it comes to keeping customers however in this case I keep getting the "Policy states" quote.  As someone I work with in the Army told me "Policy is not law!" and something can always be done to keep the customer happy.  In this case, it looks like they just lost a long time customer.  I'm not looking for miracles but some type of consideration expecially due to the circumstance.

 I would not shop here again

Horrible experience!  Purchased a new refrigerator from them, all went fine until after a tech call. The refrigerator began making knocking noises (very loud) within days.  I called for service and a very nice technician came out and   Read full review...

 I would not shop here again

Your website and prices are excellent, my only issue is with the delivery. Both products were supposed to ship within aa day or two. One DID, the other was delayed by more than a week & I received no email about it. The product that DID ship on time, got lost by UPS, I am still waiting on a status updated about it, In the future, I will be more likely to buy directly from a PC RIchards store rather than order online

 I would shop here again

great help from customer service. Shipping could be faster.

 I would shop here again

Great price, quick response and appreciated the tax free and free shipping of the product.

 I would shop here again

I found exactly what I was shopping for on the PC Richard's website. I was impressed that they offered no shipping charges compared to the other merchants' sites. The shipment arrived in perfect condition wrapped carefully so that no breakage would occur. I would definitely go to their website in the future. Thank you, PC Richard & Son.

 I would shop here again

I would definately NOT shop at PC Richards again.  Circumstances forced us to buy several large and small appliances within a month's time.  Because of location convenience, price matching, 0% financing and multi-purchase   Read full review...

 I would not shop here again

We love the tv, it's easy to use and the kids love it. We bought it for our two year old daughter and now the older kids want one just like it.

 I would shop here again

Pleased with my order, Fast shipper and great price

 I would shop here again

couldn't have gone smoother - ordered online, received the shipment 48 hours later.

 I would shop here again

They answered all questions and I felt very comfortable dealing with this firm. The appliance was delivered much sooner than expected and in perfect condition.

 I would shop here again

I was shocked at the excellant service keep up your wonderful service God Bless

 I would shop here again

My experience was excellent with PC Richard and Son. I would recommend to anybody this merchant. The TV I bought is all I expected. I received a great deal and on top of that free shipping.

 I would shop here again

Very quick response to on line purchase.

 I would shop here again

The dimensions of the product would be helpful.

 I would shop here again

shopping was ok the delivery of the product came to me a little dented the box was in bad shape it came by ups i was hoping everything was ok and after using a hammer to take the dents out i put it in the window and turn it on and it was ok

 I would shop here again

Shopping was satisfactory in all aspects.

 I would shop here again

PC Richard can be a really great store.  When shopping for major appliances, of course we all want not only a great product, but also a great price.  PC Richard does all they can to give you a great DEAL, which isn't necessarily a great   Read full review...

 I would not shop here again

good prices, good service!

 I would shop here again

Shopping page was easy to navigate and smooth; and shipping was very fast. However, they didn't provide order tracking email (received only order confirmation) as most other online merchants do.

 I would shop here again

The handling of our order was excellent.

 I would shop here again

I ordered two portable DVD players 10 days ago. They sent me a confirmation of purchase and that is it. No more correspondence and the products have not arrived. I am calling them today.

 I would not shop here again

good expierence with merchant, fast shipping. very satisfied

 I would shop here again

A very pleasant shopping experience. I would definitely shop here again.

 I would shop here again

I am very satisfied with their service. The items I ordered shipped to me quickly and were in perfect shape upon arrival. I would recommend them and buy from them again.

 I would shop here again

good

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great

 I would shop here again

Great shopping with this merchant

 I would shop here again

Good service, good price!

 I would shop here again

I will rely in the future on your shipment via UPS whether or not an item is large or small. I don't have US Postal Service & I've had difficulty with suppliers wo don't allow me to specify shipping method.

 I would shop here again

I contacted the merchant by phone, to ask some questions about the product. The person I dealt with, was very nice, and answered my questions very satisfactorily! The price for the item I purchased was very good, and shipping was free. I would definitely shop with the merchant again.

 I would shop here again

We orderd the West Bend 74706 toaster oven.  P.C. Richard had the lowest price, the shipping was free and the oven was shipped the next day. The oven arrived in two days in excellent condition.  We baked some bisciuts and oven performed perfectly.  We also baked some brownies and they came out perfect too.  We are very pleased!  Highly recommended seller.

 I would shop here again

I ordered Sony HDR-SR11 camcorder for $699.95 on 12/22/08 on their website. I called next day to get the status and CSR told me that it is backordered and will ship when it arrives. Next day my credit card was charged full amount. I called back on 12/29/08 to seek the status. CSR told me that this product is discontinued then I asked the reason for charging my cc. He is saying that my card needs to be charged to get the product from manufacturer once it arrives they will ship it to me. That is bad practice. This is my first and last purchase from them. I asked them to cancel my order. I will wait and see for the refund.

 I would not shop here again