Online CarStereo.com

Ordered a set of speakers from them which were listed as in stock.  Two days later I called to confirm they were in stock, as they had not shipped yet, and customer service said they were in stock, but they "don't guarantee shipping in the first two days."  Five days later I called to see why they hadn't shipped and they told me they were on backorder.  I cancelled my order and have to wait an extra week for my speakers (from a more reputible company) because of their poor service. 

 I would not shop here again

Please read the update in the comment section also.

1. I purchased a receiver, harness, and speakers.
2. The first shipment arrived quickly and well-packaged, however the rest of the order was back ordered with no information about availability.
3. The receiver sent was the wrong color. I checked the invoice and I ordered the correct model.
4. I called customer service and an agent picked up on the first few rings. I began to explain the situation, and she promptly "put me on hold" when the call disconnected.
5. I called again Thursday and Friday -- no service and none of my messages were returned.
6. Also, the speakers recommended by the website were the wrong fit. Oddly, Crutchfield made the same mistake. There was an online schematic that was correct however (so remember to google first.)
7. PROS: cheap prices and fast (when sent).
8. CONS: pray they don't get your order wrong, because you'll never hear from them again.
9. In a nutshell, according to these reviews, you have a three in four shot of a proper, fast and easy order. I guess that's good for field goal percentage, but not online ordering.

 I would not shop here again

I will never order another thing from Onlinecarstereo.com. I ordered a simple Panasonic CD/MP3 player for a gift. I found the model I wanted at a good price at their website. They claimed it was "in stock." Apparently they were not. And instead of   Read full review...

 I would not shop here again

These guys are the most dishonest bunch I ever ran across on the internet.
Ordered subs on the 17th. They sent me a email with a tracking number stating the subs were shipped on the 19th.
UPS indicated that billing info received, BUT NOTHING WAS EVER SENT!!! Customer service acted confused and promised a call back. That was 10 days ago. I had to file a chargeback to get my money back.
These people are scam artists and if you order from them you deserve everything that you get.
I hope someone puts them out of business.

 I would not shop here again

The reviews of this store seem to be in agreement, the satisfied customers were those lucky enough to have ordered an item that was in stock and took advantage of their very low prices . Anyone who has had to deal with returns, out of stock items, or any   Read full review...

 I would not shop here again

I ordered a Visonik V417SX 800 watt amp and a pair of MB Quart DTC 169 6x9 speakers. After 2 days, I noticed that my order had not shipped yet and emailed them. On the third day I called their customer support because I didn't receive an email back. After waiting on hold for a few minutes, I was told that both of the items I ordered are on backorder for 1-2 weeks, which I was never notified about. I canceled my order and will never shop there again.

 I would not shop here again

I ordered my son a car stereo for Christmas. It arrived broken. We tried to return it. below you will find the exact copies of our e-mail correspondence with this company. I honestly believe that they are scam artists, and from reviewing this site(too   Read full review...

 I would not shop here again

My experience was excellent. Had what I was looking for. I used the 2 day shipping and passed on the free shipping but it was worth the money.

 I would shop here again

This compnay did all it could to get me the product I ordered on time, however due to weather issues I did not. Their customer service was always very helpful and friendly. Thank you great experience

 I would shop here again

I was unable to contact the company by phone, but I received my merchandise on time and in good condition. I am satisfied.

 I would shop here again

Easily located this impossible-to-find item in their inventory, available for immediate FREE shipping. Cost was higher than other suppliers offered, but, HEY, if you are out of stock at other places you can offer it for $10, right? Delighted at the ease of online ordering and the prompt shipping. Having the tracking number of the shipment supplied to me, eased my mind completely as to having given that amount of money to an out-ot-state company that I never heard of before. Product arrived as scheduled and was as described. Very pleased with this copany and would not hesitate to order again or to recommend to others.

 I would shop here again

Very fast service and product came in perfect shape!

 I would shop here again

I had an overall great experience using the website to purchase certain items. It was user friendly, easy to search and locate specific items and a quick turnaround time from when I purchased my item to the time it was shipped out.

 I would shop here again

good site no problems would buy again good selection easy to navigate and compare products.

 I would shop here again

My product was recieved and in perfect condition, although I dont think you can go by the shipping dates they provide during the christmas season. at least not if you live in canada. my order took 11 business days, not including weekends, but it was christmas time, so that was expected (just order earlier if its a christmas gift. I also recieved an unexpected C.O.D charge at the door, so be warned, you may need cash ready when you pick up your order. also, my tracking number didn't work, i had to email to get one, and it was wrong, so I called and they emailed me the correct one later that day. I was somewhat dissappointed by that as the tracking number should have been sent to me in the first place without having to ask for it!

 I would shop here again

Very easy to find what I was looking for; item order received in good condition and on time. Great service!

 I would shop here again

Ordered on the 17th...not shown as shipped until about the 29th or so. Even for around Christmas time, this was a pretty extensive delay. Their phone number shown on their website is perpetually busy.

 I would not shop here again

The prices are outstanding, best I have seen. The items arrived at my house 2 days after I placed the order. I had the system installed locally, and I was surprised to find out that I paid less for the stereo than the owner of the local stereo installer shop is able to purchase it for. I will be doing business with onlinestereo.com in the future!! Thanks!! John

 I would shop here again

Very good price, instant email contact re order status & follow-up about shipping. And, most importantly, arrived before Christmas. Also, received an upgrade for an item not in stock.....great value all around. Highly recommended site!!!

 I would shop here again

Three items I tried to order were on back order. 1 item because they were out of that product and 2 because the products were discontinued and no longer availible. Even though OnlineCarStereo has some of the best prices they do a piss poor job of updating their website.

 I would not shop here again

After 3 weeks since the order, it has yet to be shipped, and there has been no communication as to why there has been a delay.

 I would not shop here again

Very enjoyable, hassle free. I would rate onlinecarstereo.com an excellent on line merchant.
and will continue to buy from them.

 I would shop here again

Quick and easy, very large selection of products, thanks

 I would shop here again

It is my opinion that no one should deal with these people and that they are at the least dishonest.

I ordered a Pioneer refubished AVIC 80DVD and a refurbished AVD-W6210 and payed 79.90 to have them shipped overnight so I could install them over the weekend. They called me and said that they were out of stock of the refurbished monitor and would ship a new one for the same price. They shipped a 6200 instead (they called it an upgrade) that will not work with the DVD without an CD-RGB26P adapter.

When I called them and complained they said they had made a mistake and I could send the monitor back for full credit, but if I wanted to send the navigation unit back there would be a restocking fee even though I was already out the over night fee and the freight to send the unites back.

It should have been quite obvious that I intended to install both units together and that I payed extra to have them by the weekend.

In my opionion if you do business with these people, you had better hold onto your had!

Louis Linn

 I would not shop here again

The web site offers no real time stock availability, therefore, there no way of knowing if the item is available, yet the professional web page layout and the low price is quite an enticement to buy. I wish I'd read the reviews FIRST, before placing an   Read full review...

 I would not shop here again

After ordering my new DVD it was nothing but a wonderful experience from the service side to the professionalism at shipping.. Good job guys - keep it up

 I would shop here again

After reading the reviews here I decided to phone my order in instead of using the on-line process. I had a pleasant enough operator and asked her for availability of a part listed as "in-stock" on the web site. I further told the operator that I   Read full review...

 I would not shop here again

I ordered an amp and delivery and everything was fast. Three months later it blew and needed warranty repair which was covered minus the cost to send it to them. They said it would take 4-6 weeks to get back from repair- well WRONG!! After 8 weeks the only answer I could get out of them is it would be soon. Finally when I got a real answer it wasn't what I wanted to hear either. I was going to get store credit because they didn't make the repairs. 8 WEEKS AND STILL NOT FIXED!! DOES THIS PLACE WANT TO HELP?? I had a setup custom designed to fit the amp so I wanted to get the same one. They no longer carry the same amp (PPI PCX 480) so I can't use store credit to replace it. Well I bought the same amp somewhere else and it was cheaper but now am stuck with store credit at a place I do not think I could stand to deal with again.

 I would not shop here again

Great prices!! loved the ease in which i could browse the products of my choice or see all at one time. Got my order on time, would definitely shop here again!!!

 I would shop here again

I bought a receiver from them and saved over 80 dollars on it. Shipping was free. Everything went smooth. I never dealt with any customer service. I would buy from them again.

 I would shop here again

I Was super happy with my order
this site is on of the best out there
always customer service personal to talk with
with the best technology
I can say simply the best


 I would shop here again

I ordered an MTX Amp on june 21,2004, order shipped on june 23. Tracking # recieved on june 25. ups never recognized the tracking #???? But still got amp on June 30th. So i cant complain..Ill try this place again if the price is right.

 I would shop here again

I ordered the item and received an e-mail saying they received my order. After that nothing... I called and they told me it was out of stock and I could get something else instead !!!. Also I have to add the long waiting on hold when calling their sales dept. It was a terrible experience especially that I was tight in time for getting my product and they made my lose a couple of days.


 I would not shop here again

My experience with this store was terrible. Their customer service is close to non-existant, expect to wait on hold for at least 30 minutes each time if you can even get through. They overcharged me for items I didn't purchase. Don't bother paying extra for faster shipping because they don't ship from their warehouses for days after you place your order. I absolutely DO NOT recommend this store.

 I would not shop here again

Only the tools at onlinecarstereo.com would list a product as 'in-stock' that isn't even on the market yet. I called them a while back to place an order on an item, and was informed they didn't have any. With further research, I found out it would be 5-6 months before this item would even be available on the consumer market. A month later, and this item is still marked as 'in-stock', even after I notified them of their bogus product listing.

You’d have to be an idiot to shop here.



 I would not shop here again

JUST NOT WORTH IT! Prices may look appealing, but the delivery took forever. Every time I called I was told my order was being processed... Look else where prices are cheaper. Customer Service is horrible.

 I would not shop here again

I placed an order for JL Audio 500/1 mono block amp. They said it was in stock but after 4 days with no e-mail, I decided to call which took 5 tries to get through. they finally let me know that it was on back order and it would be about three weeks. They never sent me an e-mail letting me know that the item was on back order. Please stay away form this company.

 I would not shop here again

I definitely would not buy from these shysters again. I returned a Blaupunkt after only opening the plastic wrap (found my existing unit had only a minor, fixable problem). When I returned it, they shorted my refund claiming there were missing items. Total BS. When I told them I would submit negative review to Epinions, they said "Whatever, do what you gotta do". Better off paying more and buying from Crutchfield!

 I would not shop here again

Twice I have tried to order the same product from this company (without realizing it). The first time I purchased the product, it was listed as "In stock" after several weeks of non-delivery they finally admitted they didn't have it. I canceled the order. That was six months ago. Now, I want the product again (an amplifier for my car) and I found their price as the best. I forgot about them so I placed an order. The same thing happened again. They do not have good customer service! Do not shop there!

 I would not shop here again

Great Low Price... Inferior/Non-Existent Customer Service.

The first thing that bothers me is they billed my credit card as soon as I placed the order.

I was sent an email two days later stating that my order had shipped.

When I checked on the status of the order (both by web access and phone) I was told the order had shipped from a remote warehouse and that I would receive a tracking number shortly (I was told 1-1/2 days on the phone). That was over a week ago. I have sent several emails... no response. I tried to contact customer service again today; I was on hold for 30 minutes... I finally gave up and left a message.

I really doubt my son will have his present for Christmas.

I read other reviews before I purchased... I thought I was being smart. I would have paid retail price if only I would have known how much fun this would be.

I will never purchase from them again. You'd better have lots of time left on your fun meter before you order from these guys.

 I would not shop here again