Kohl's

I purchased a Soap Dispenser from Kohls.com.  When my package arrived today, they sent me a red halter top instead.  I called customer service and told them about the problem with the order and was told that Fedex wasnt supposed to deliver my   Read full review...

 I would not shop here again

I have been a long-time shopper of Kohl's, no matter how much I dislike the store. It's always messy, the lines are always long, and I have never been particularly fond of their customer service. In fact, I find the fact that they virtually force you to   Read full review...

 I would shop here again

I just recently cancelled my Kohls credit card.  I usually went to the store to browse, but most of my shopping was done on line.  I bought hundreds of dollars from them, but when I started to notice their bad company habits, I decided to pay   Read full review...

 I would not shop here again

One week ago, my wife purchased a series of Dr. Seuss books for the children of the school she was student teaching. Today she called FedEx to inquire about the status of the shipment, only to learn that the status had not been updated because the   Read full review...

 I would not shop here again

I am not a big fan of Kohl's brick and mortar stores. They seem unorganized and hard to navigate. However, Kohl's Online Store is fairly easy to shop on and I have not had any issues with any of my many orders.What the Site   Read full review...

 I would shop here again

Not a happy camper for the most part.  I love the products I have purchased from Kohl's.  Also, if I catch it at the right time, I really get some deals with all the sales.  However, the shipping is REALLY slow. Their "in fulfillment" period takes a really long time.  Once it leaves the facility, it comes pretty quickly.  However, in my experience it takes a really LONG TIME to leave their facilities.

 I would not shop here again

I will NEVER order anything from Kohl's again.  I was promised I would get my order by a certain date for my grandaughters birthday and when I called to check on the status of my order I found out the order had never been processed.  They cancelled that order and placed another order that they said would be expidited in time for her birthday.  Tomorrow is her birthday and I have no gift due to Kohl's horrible on line service (that's a joke, there is NO service).  How I explain to my 4 yr old grandaughter why I don't have her gift I don't know.  They should not be in business.  I shop the internet all the time and have never had such a bad experience.  Buyers Beware!!!

 I would not shop here again

HORRIBLE.  3 days before Christmas they canceled 3 items I ordered for my kids.  and they canceled 1 item off of the order I placed 2 weeks before that. They said there web site does not update fast enough and when they send the order to the warehouse if the item is not availble, they will cancel what you ordered.  WHAT?!?!  Then I asked if I bought different items if they could ship it to me before Christmas they said no.  POOR, POOR customer service and they are unreliable!!! Choose another company that can actually fulfill their agreement of what your order!!!

 I would not shop here again

i ordered two jackets over three weeks ago and have yet to recieve them. my delivery date was last week. the customer service agents keep telling me any day now but when i checked the order status online it says the order has been returned to kohls because of an incorrect address. the address is accurate so i dont know what the problem is but the bigger issue is that they keep telling me its about to arrive everytime i call them.  its almost christmas and the gifts i ordered will not arrive in time even though i was garaunteed they would. i would never order anything from kohls in the future and would hope anyone reading this will follow suit.

 I would not shop here again

I have always been completely satisfied with the merchandise I have purchased from the Kohl's Web site.  The delivery speed is fantastic, and my orders are always 100 percent accurate.  Customer service is great, which is what I expect since   Read full review...

 I would shop here again

First off, I work at Kohl's and I really like shopping there and on the website. I've ordered through Kohls.com before and it was a great experience. The order shipped and arrived sooner than expected, and it was a great deal on the item. The ordering   Read full review...

 I would shop here again

Kohl's is absolutely the worst when it comes to online shopping. The last two Christmas I bought items on Kohl's online store. I placed orders at least three weeks before the holiday and the items still arrived after the holiday.

I bought two other items at off season. They canceled my orders in each case citing product availability.

Please shop somewhere else. Otherwise you are wasting your time.

 I would not shop here again

Horrible, You can't take your time, because they refresh every 20 minutes (but don't tell you that) so while you are shopping for other items, they are selling the items out of your shopping bag to someone else. As if the customer service isn't bad enough in the stores, they have made on line shopping the most frustrating experience ever. Just when you think you have gotten a bargain, you go to check out and none of the items in your bag are available any more. NEVER AGAIN!!! and I am tempted to cut up my Kohls charge so I never have to deal with them again.

 I would not shop here again

Don't shop Kohl's online unless you are either willing to pay excess for express service or want to wait a couple of weeks.

 I would not shop here again

I ordered dinnerware by the piece with more of this piece and less of that piece and so on, during one of their sales.  The item was not in the store so initially, I was a little nervous about it.  Their website is great, you can sort and   Read full review...

 I would shop here again

I have never had a problem with the actual shopping experience at Kohls.com. In general I love Kohl's and do most of my shopping there. My huge problem is with their delivery system. I have used free shipping codes the 2 last times I have purchased   Read full review...

 I would not shop here again

Do not get suckered into getting involved with the Kohls credit card when you are at the checkout at Kohls.  They always offer you a discount if you open a card-I was stupid enough to do so.  Their credit department has the most incompetent employees I have ever dealt with.  They wrongly reported me delinquilent to the credit bureau,  lowering my credit score and then refused to correct the problem.  I closed my account, cut up the card and will NEVER shop at that store again!!!!!!!!!!  There are too many good customer service oriented retail outlets for them to be treating folks like they do. 

 I would not shop here again

I have shopped Kohls.com for awhile now and I have never had a bad experience, some of these reviews talk about slow shipping but I have never had this problem, They have great online coupon codes and free shipping (with a coupon code) is great (well anything free is great) :) Alway's a great experience when I shop Kohls, online or in store! They have name brand clothing and household items and with their coupon code you can get a great deal! We finally got a Kohl's store in town and if I need to return anything I have ordered online there is never a problem at all returning it to the store! The employee's are alway's pleasant and helpful

 I would shop here again

On December 16, I found an electric guitar for my son on kohls.com.  It was a very good price and the website guaranteed free shipping on orders over $75 and Christmas delivery if you ordered by December 18.  I purchased the item and received   Read full review...

 I would not shop here again

Shipping time is HORRIFIC. I ordered one item on December 25th. 12 days later and it is still not here. I think I could have walked from Ohio to Pennsylvania faster.

 I would not shop here again

I was in your store in the South West area of Littleton, Colorado off of Kipling on 12/29/08 and had the best and fastest service from the manager on duty (male) and a check out lady named Rita. They were so helpful and I was so pleased with my purchases. Rita is a real sweetheart!
Kohls has top quality clothing and I love your sales!!!!

Cheers from a satisfied customer,

Candis Hitchcock

P.S.
I will be back!!

 I would shop here again

Overall, I have been pleased with material purchases made online at Kohls.com as well as the B&M stores here in Colorado. However, given the (very) recent changes they've made to their credit card terms in the state I live in, I probably will only   Read full review...

 I would not shop here again

As far as I'm concerned, Kohl's online might as well be Scrooge.  For the second year in a row, an item shown as available and promised for delivery, never arrived and 3 weeks after the order was placed (same as last year), the order was cancelled by Kohl's.  Why does it take 3 weeks to figure out you are out of stock on an item.  These were important items on my kids wish lists that I might have gotten elsewhere if given enough notice...but so much for that...the kids will be disappointed AGAIN!

 I would not shop here again

Kohl's is a good department store.  I like their prices and product lines (not too shabby, not too ritzy).  They have regular, decent sales.However, their web development and online fulfillment is truly pathetic.  I have purchased   Read full review...

 I would not shop here again

Kohl's is a great store, prices can't be beat BUT if you are in a hurry for anything, their shipping stinks, it takes WAAAY to long. You are lucky if you get your order in 2 weeks. That is my only complaint. Can't figure out why they can't get that right??

 I would shop here again

The shipping is horribly slow. I ordered a pair of shoes on 8-12-08, but I still haven't received the shoes. It is now 8-19-08, and it says the order is still in transit. The shoes only had to travel from Ohio, so I can't see what is taking so long to arrive. I ordered another pair of shoes from a different website out of Wisconsin, and they arrived in 2 days. I would not shop at Kohl's.com again because of their poor shipping service.

 I would not shop here again

I have shopped at the Kohls on line store many times. I like shopping there and there are many reasons why which I will list for you below. I just first wanted to say that they are a very reputable site that is fun, easy and safe to shop from. I have   Read full review...

 I would shop here again

I subscribed to a Kohl's credit card about a year ago when I found their products very appealing then quickly turned to Kohls.com when I discovered they had free shipping and online coupons. It now is my favorite online shopping store experience. Here's   Read full review...

 I would shop here again

Never had a problem with Kohls. I even have a Kohl's charge card. It's so worth it. Their prices are unbeatable!!! I went to JCPenny's to buy a dress. The cheapest I could find was 45 dollars and the cheapest shoes were 30 dollars. I went to Kohl's and got a dress and two pairs of dress shows for 46 dollars!!! Their products are good quality and around Christmas they usually send a 30 percent off coupon.

 I would shop here again

I absolutely love kohls I live near a kohls in my town and let me tell you I always find myself stopping by their store in search for bargains not only during the holidays, but when I am in search for something in particular. I buy a lot of jewelry from   Read full review...

 I would shop here again

Their store in Goshen, Indiana - The WORST customer service I have ever seen!!!! Everyone there is incredibly rude and seems put out when you ask a question. Even management literally stands by and won't help when there's an issue. It's unbelievable. I have never seen anything like it. Spend your money in a store with a staff who cares or at least does their job.

 I would not shop here again

After receiving an email tip from a friend, I logged onto Kohl's site right before Christmas (12/22). I was stunned at the fantastic prices on such great clothing! I placed an order for about a dozen items for my girls, and even received 99 cent shipping   Read full review...

 I would shop here again

Placed an online order on 12/12. Received a follow up email that my order will DEFINITELY arrive before 12/25. On 12/21 I received another email that 3 of my items are not available. Why would it take 9 days to figure that out??? If I had been   Read full review...

 I would not shop here again

I never really shop too much in my local Kohl’s store, but somehow I find myself shopping at their Online Store very frequently. In general, the online store offers great selection and excellent prices, with very little frustration.   Read full review...

 I would shop here again

Don't ever shop at Kohls.com! If you are counting on getting toys you ordered from Kohls you had better go out now and try to buy them in a store, (let me recommend NOT Kohls!) because you probably won't be getting them! I ordered several toys (Geo   Read full review...

 I would not shop here again

Kohl's apparently hasn't hired enough customer service representatives for their phone or email service. Since Nov. 29, two days after Cyber Monday, I have sent at least 7 emails to account.help@kohls.com and customer.service@kohls.com. I wanted to cancel the order I made just after midnight on Cyber Monday. They have YET to respond to ANY of my emails, much less didn't even send me an email confirmation of my order. Now, it's too late to cancel because of their ineptitude.

On Sunday, I FINALLY got through to their customer service phone number. She was very nice, but at that point, was unhelpful.

Their customer service email addresses are fraudulent. No one apparently reads any of their messages. Probably because they have so much dissatisfaction to sift through, it's too much of a monumental task.

Shame on you Kohl's!!!!!

 I would not shop here again

I placed an order for 4 Sonoma life+style™ Heathered Thermal Henley shirts on Nov. 24, 2007. They immediately charged my Credit Card, but I heard nothing from them. Finally, I received an email telling me that they had discovered a problem with their shipping department, but had now corrected it and they would be sending me an email when they shipped my order. Now, 11 days later, they send me an email cancelling my entire order. Their so-called $6 sale, is obviously false, in order to entice you to their web site.

Shop at Kohls.com at your peril.

I see that Kohls has now raised the price on this Item, and still have them for sale.

 I would not shop here again

Earned $120 in kohl's cash and since I live out of town and couldn't use it I was assured I could use it on line, not once but several times. When that failed, customer service told me I couldn't use it on line. They have trouble getting their stories straight apparently. Had to spend lots of money there to get that much in kohl's cash, but that will be the last time. When I come back to town for more Christmas shopping, it will definitely not be at kohl's. They should give you the opportunity to use this promotional "cash" right away. I will never fall for this again.

 I would not shop here again

I purchased three bras on Sunday, November 4, also because my local Kohl's didn't have the size I needed. The estimated arrival time is between November 19-27! This is totally unacceptable. To get it faster I would have to pay $15.00 plus $3.00 for each item, and then it would be a 2-3 day delivery.

I've ordered things from online stores in the middle of the Christmas season and gotten things faster!

While I will continue to shop at my local Kohl's, I will never shop at their online store again.

 I would not shop here again

Online order takes way too long for instock merchandise. 14 days to receive?..., plus I live in Milwaukee, where Kohl's is based...One would think this would be a 1 day ship...I ordered online because the store close to me didn't have the size.

Plus I was locked out of my account after 1 incorrect password attempt...I hope this isn't the norm, because being a Wi resident, i was a huge fan of Kohls....but will never order online with them again.

 I would not shop here again