J&R Music and Computer World

Great prices, good prompt service.  Would use again without a second thought. I ordered my item and the item was sent the same day and received in two business days.

 I would shop here again

terrible. five hundred dollar bass speaker cabinet came with speakers that wouldn't play. customer service was awful and wouldn't help. went thru mfr warranty service repair!!!

 I would not shop here again

First time shopping with J&R but they had some good reviews so I gave them a shot. Their price on the printer I purchased beat all others and the order process was easy. The shipping date and anticipated arrival was accurate (the tracking was easy as well). This was a great experience and I would repeat.

 I would shop here again

Very poor customer service. I bought a Rhapsody Ibiza MP3 player. It took 1 week to get it. Unfortunatly the headphone jack was damaged and I had to return it. Took 3 weeks to get the return. This is entirely to long. It took a week to get there, OK. After they got the return it took another week to process it and ship my new one. This is entirely to long. I have been doing buisness with other companies and they only take 1 day to process the return and ship it out. Some have even shipped it as soon as I call for a return then credit my credit card when they get the old one back.

 I would not shop here again

Purchased software Microsoft Streets and Trips 2010 - Windows, it arrived quickly and package was in excellent condition. I am satisfied and will be sure and purchase through this web site again.

 I would not shop here again

J&R was helpful and efficient. However the SONY CD player I bought was less so. It was a flimsy unit that lacked remote controls of the unit's power. the buttons were obscure so that people with normal vision were reduced to searching for the controls on the unit. With the third or fourth use of this SONY Player the disc compartment jammed with my CD disc inside. There was no mechanism available to release the compartment and retrieve my disc. J&R was willing to accept the defective CD Player and offered to have someone in the Returns Dept. open the nit and return my jammed disc inside. I hope they are successful and I am awaiting the return of both the disc and a new replacement unit.

 I would shop here again

Shopping was easy, pricing was fair and I was not wrongly required to pay sales tax.  The product was shipped in a timely and secure manner.

 I would shop here again

The deliveries were received on time and as scheduled according to the tracking link provided via email. The items were well-packed and undamaged, a very important factor for me since some of them were kind of sensitive electronics and optical (photographic) accessories. I will add that some of them were also very specialized, and which I was unable to find locally. No, I do not live in the middle of nowhere ... This is Las Vegas, Baby!
Accuracy of deliveries were just impeccable. The description(s) on website matches perfectly with items received.
Regarding Customer Service, there was not any need for personal contact, so far ... so, I dunno. I will presume that it follows the same quality level of the rest of their services.
Prices are overall competitive, and emails with special offers can add to savings. For everything I purchased, I had'em compared with at least ten other competitors.
The website is highly professionally designed and set. Excellent navigation, database search, and so on. Of course, checkout is secured. I have personally VERIFIED their certificates.


 I would shop here again

Very easy to deal with. Product(Sangean RCR-22 Clock Radio) was just what I was looking for. The delivery was prompt. I would order from J&R again.Customer service was excellent and informed me of all the things my new clock radio could do.

 I would not shop here again

     I recently purchased a LAMY Ballpoint Pen, SAFARI model, shiny red from JR. The pen has a simple, unassuming design with a comfortable grip and a unique pocket clip that reminds one of a paper clip.     JR's price was surprisingly low. The pen is the second of this style I've purchased. I was sort of surprised that JR carried it!     LAMY has an unusual line of ballpoints, pencils and ink pens. One, in particular, is the LAMY 2000 series. On first look the design might not appear unusual but upon examination you'll see the subtleties that makes this model stand out. LAMY has been producing it since the middle '60s and is now making it with different materials and colors. The original (with fiber glass, I think) is still the classic.     JR's price, service and follow up (I was offered a discount if I purchased another item relative to this purchase) has made the company a pleasure to do business with. I'm sorry JR doesn't have the 2000 series in its inventory.

 I would shop here again

J&R is awesome, had the product I ordered for almost 1/2 the price as any other retailer. Shipped very fast. Will definitely shop at J&R again. 

 I would shop here again

J&R is my favorite store, they have a vast inventory of "In Stock" items. Great prices with really fast delivery. But what really counts is J&R's excellent customer service. I'm a repeat customer, never a hassel with them.

 I would shop here again

I like the variety and ability to compare products.  Also your prices and free shipping make it easy to buy and receive products.  I had a problem with my new iPod and you guys helped right away.  Thanks.  Your phone people are a pleasure to speak with and are helpful and knowledgeable.

 I would shop here again

A "search" identified J&R as having the best price for the Panasonic camera I wanted. Reviws confirmed the reliavbility and service record of the company. Communication, courtesy and prompt service validated the review. I will shop at J&R again.
Dr Leonard Segal

 I would shop here again

This company will go to any length to make sure the customer is happy.  When I received my order, I could not find the two NMH batteries (2) that were supposed to be included with the order.  I contacted them with the problem and three days later I received a package of (4) new batteries.  They did not manufacturer the product & were not liable for the batteries for the stero headphones I purchased but happyly took responsibility & sent the batteries & paid the shipping.  This is a rare quality in this day & age.  I would highly reccomend J & R.  Their price was also substantially lower than anyone else for the same model headphones.

 I would shop here again

First let me start by saying J&R had a good price and fast shipping, but that's it. The item was listed as 'Giotto SP8258 3.09" AEGIS Screen Protector for Canon EOS Rebel Xti'. This item was NOT 3.09" or compatible with the EOS Rebel T1i. When I   Read full review...

 I would not shop here again

  This was the first time I had the courage to buy a significant item ($500 range) over the phone/internet. Based on my experience, I highly recommend J&R. I knew what I wanted. However, when I tried to order online, the website   Read full review...

 I would shop here again

Clear descriptions of items. Easy to compare items. Easy to purchase. Delivery was quick. The item was as expected. I was very satisfied with the web site and with the purchase. My only complaint was that the camera did not include a memory card, and this was not made clear on the web site.

 I would shop here again

I was not aware that you are located at the East Coast and UPS gound delivery has taken a lot longer than I expected, but it was understandable. The product was just as I expected and am very much satisfied with my purchase.

 I would not shop here again

support was professional, courteous and accurate.  price was great.  packaging was great.  shipping was quick.  shopping @ J&R online is a pleasure.  

 I would shop here again

 The ordering was fast and safe.  I had the wrong zip code...called the company after 5 pm and they fixed it immediately and my purchase was on my doorstep the next day.  Very polite people on the phone.  Packaging was good and tight   Read full review...

 I would shop here again

I like shopping from my easy chair and J&R made it a good
experience as well. I was online at their site and needed a question answered, I phoned and talked to customer Rep.
he told me what I wanted to know and took the order over the phone then and there. I recommand them as a good company to deal with. Gary H. Sterling Heights Mi.

 I would shop here again

I purchased the product through Amazon.com, but am quite impressed w/ my purchase with J&R. The first product I ordered was not in stock and was not expected to be in stock in the near future. I was worried that a replacement would not be delivered   Read full review...

 I would shop here again

After reviewing Consumer Reports for product ratings, I purchased a DVD player from J&R Music and Computer World for my daughter as a Christmas present.  Based on my on line price research, J&R Music and Computer World had the lowest   Read full review...

 I would shop here again

Prior to ordering from JR, I had tried to order this exact same printer from Dell.  After waiting 2 weeks, I found out my order was cancelled and Dell wanted me to reorder and pay full price and then on top of it they told me it would be another   Read full review...

 I would shop here again

This is a great company to buy from. Products are always as described, great prices, quick delivery and they are always very friendly and knowledgable if you need to call in with questions.

 I would shop here again

The HP monitor arrived very quickly and we are totally satisfied with it.  I called to request an HP monitor which I have at work.  The salesman was quite knowledgeable and of great assistance for which I am very appreciative.  I actually purchased a monitor which is larger than the new one I have at work and we are delighted with the entire product.  Thanks so much!

 I would shop here again

J&R is excellent-  every time I buy from them, they ship immediately, and I get the order very promptly. They are easy to deal with on the phone, and have always shipped the correct item. I give them my highest recommendation.

 I would shop here again

I was very impressed with the customer service of J&R.  They were very helpful with suggestions, courteous, friendly, and even upgraded my shipping from regular to air at no extra charge so I would have it by Christmas!  I will definitely   Read full review...

 I would shop here again

J&R is always a delight to shop with.  They have great prices and get me my orders quickly.  This is my third purchase with them and there will be many more.

 I would shop here again

I am very satisfied with my purchase from J&R Music and Computer.  The camera was the best price that I could find.  The camera arived before Christmas just as promised.

Great product, great price and great service I will buy from J&R again.

Thanks,

Kurt

 I would shop here again

Horrific. I ordered a wine fridge for my parents for Christmas and the only positive thing is that it came in on time. It took several days for the order to be processed, which I understand because of the busy holiday season, but the almost two hundred dollar fridge was very very poorly packaged and not protected which, of course, resulted in several severe breaks rendering the product useless. Literally, the box was torn up, there was a plastic wrap covering the fridge but that is about it - no styrofoam, no peanuts. The door was broken off and the glass front was of course broken.  We returned our item and will never buy from this vendor again. We ordered a new fridge from WalMart and even though it was more expensive, I did not have to put up with the hassle of getting a wine fridge and all its broken components in and out of my living room.

 I would not shop here again

I ordered a last minute Christmas gift for my son. The item I purchased arrived within 2 days and it was in excellent condition. I was somewhat nervous in ordering a Home Theater over the internet, especially this close to the   Read full review...

 I would shop here again

     This is the second order my family placed within last month for high tickeded items (such as Ipod Itouch 64 gb and Acer laptop computer) at the best price we found on line. No Tax and no shipping fee adds to overall decision.   Read full review...

 I would shop here again

The process was easy and quick.  The product was delivered without damage and or delay and required no additional customer service calls.  The bonus of the transaction was the promotion of no tax or delivery fee which made this a great deal. Overall experience was EXCELLENT. 

 I would shop here again

I have always had a very pleaing experience shopping with J&R.com and with their telephone sales.  They have always had the items in stock, their prices were always better than their competitors and would match or beat competitors prices, and the shipping was always fast.  The sales people are always courteous and knowledgeable and the customer service representatives are pleasant to deal with also.

I HIGHLY RECOMMEND EVERYONE TO SHOP AT J&R.COM OR THEIR TELEPHONE SALES

 I would shop here again

I have been using J&R now for a few years and they have never let me down. I have also used many other sites (big names) and JR is the best period. Great products, great prices, great shipping options and pricing and best of all a no hassle custoomer cervice.

I have sent back a camera and the very next day they shipped another out just doesn't get any better

 I would shop here again

October 6, 2008 - Had good experiences with company and puchased thousands of dollars in merchandise from them over several years until now. Ordered two Apple iPod Touches which were descrbed on J&R's website product description as the "software   Read full review...

 I would not shop here again

Great place to shop, prices are fair.  Always get what you ordered. Never had a problem with any orders and they are stand behind their products. I know that when I shop here, the prices are low and they will match any online price with the same   Read full review...

 I would shop here again

Not satisfied with purchase; purchased a refurbished HP mini PC 1137NR and the A/C jack was still damaged.  It would not stay connected via power cord to A/C source and the battery therefore would not receive a charge. 

JR's policies require you to deal with the manufacturer if you have initialized the hard drive, so after contacting HP and a 45 minute phone call, to expedite repair on this Christmas gift, I had to pay $37 FEDEX shipping one-way for the repair.  The repair is cover by warranty but the hassle of shipping and trying to get the gift back in a timely matter makes me not so happy.  Have purchased refurbished items from elsewhere before and had much success.  JR World does not seem to do much quality control checking of their merchandise and makes it very hard on consumer to have any issues corrected.

 I would not shop here again