HSN

Of the last three orders with HSN two were back ordered. They even promised on air to do what was necessary to fill orders for larger size container.

 I would not shop here again

HSN has great products at wonderful prices. However, their customer service is the worst. I had a problem with my address not being valid
in their system when trying to order a bed. Even though I've ordered with them before and received my package, my same address still came up as invalid. I emailed customer service 4 times and kept getting the run around. They wouldn't hold the bed I wanted and kept wanting me to call them instead of them calling me. Maybe they are not allowed to make outbound calls. Even the supervisor said I would need to call them even though they had all my account information. I guess being a supervisor of call center myself, I had a hard time accepting this information. I expect good customer service all the time and a customer should never have to follow up by calling customer service after already contacting them via email. Email is a form of contact! There is no difference between email and the phone! Well, the difference is I'm not waiting on hold when I email. Again, this is the worst service I've ever experienced.

 I would not shop here again

How disappointing to see that on Nov 18 HSN "sold" around 50,000 units of Flipster Cars they cannot deliver.  My order went in at around the 12,000th sale number.  I won't use HSN for a holiday again.  I probably won't use them at   Read full review...

 I would not shop here again

The most ridiculous shipping structure I have ever come across.  First, UPS gets your package, and you get a tracking number.  Great!  Then,  suddenly,  your package seems to have been delivered.  But not to you.  After several phone calls,  you discover that HSN has UPS deliver your package to a nearby USPS office,  where it now undergoes a whole new rash of sorting,  selecting, etc.  I ship and get shipments from all over the USA,  and I am not four days from anywhere!  But apparently,  I am two weeks away from Texas, according to HSN,  and I live in the midwest!!  I would never order from this company again,  and only older seniors or tech virgins would not know that this is the crappiest shipping time known to man.  There are so many other online vendors,  why bother with this crap.  (And I still haven't gotten my package,  which I expected three days ago....)

 I would not shop here again

Return policy is not to be believed.  They state items under 5 lbs. can be returned for $6.95 and those over 5 lbs for $8.95.  This only works if the item you ordered comes directly from them.  The majority come from outside vendors.  In order to ship back a tapestry I bought it will cost me $32.  Nowhere did it say this was coming from an outside vendor.  Customer Services response was that I should have called before ordering to see where the item was shipping from.  Save yourself the headache and the big bucks.  These people are crooks!

 I would not shop here again

This place is absolutely ridiculous...  I placed my first order with HSN, for a laptop, last Saturday 5/21/11.  I used the flex pay option.  And, my credit card was billed immediately.Today, Thursday 5/26/11, I received a   Read full review...

 I would not shop here again

I purchased a Today's Special Value (GE E1680W Digital Camera) on May 11th to take with me on a trip on May 21st. After checking for a tracking number for a few days, the order showed up as cancelled. I called them to find out that they needed   Read full review...

 I would not shop here again

Between the company NextBook and HSN, they are both full if it. The nextbook is a piece of crap that dous not hold a charge, download any books fast-or even slow- and customer service from both sucks. Next book has about 2 people in customer service who first should find out their job description...they know nothing. Once HSN has your money......well "Bye". Thios will be the last order I ever get from them......Tim Seegel

 I would shop here again

HORRIBLE FEEDBACK POLICY!

I ordered an item which cost $268 and upon its arrival, it did not live up to the description by the sales pitch diva.  She also stated during her "live performance" there were hundreds of positive reviews for the product.  So when I received it, I went online and there were NONE!  Not a one!  I contacted via live chat and they said "sorry"....
Yeah, like that helps!  SOOO, today I try to leave feedback and cannot.  You know why?  Because the item is not listed at the moment...so I can't leave feedback!  ARE YOU KIDDING ME??  Now you know there has to be a reason for that....and I am sure it is not for the consumer's benefit.  SHOP ONLINE BUT NOT HERE.  THE FEEBACK POLICY FOR A BUSINESS OF THIS SIZE IS LUDICROUS. 

 I would not shop here again

DO NOT SHOP HERE. I orderd a Dyson, it was sent to someone else. I never recieved it, they returned my deposit because I was right and they have now turned me over to collection for the balence of something they know I didn't get. 
You can't even talk to there Accounts dept.   Can't talk to anyone that matters... I requested a copy of all of the conversations that they had on record, since they would verify it was right in front of them on the computer screen  but since they are no one that can help they won't send it and there is no one I can Call ..... BEWARE!!!!
Customer Service is VERY MUCH lacking with this Company. I want a company that offers me a Person I can contact to resolve an issue if there should be one however this company makes you feel you are not there concern once the payment was sent.

 I would not shop here again

I bought a NEXTPAD, when in 3 or 4 days after I get a phonecall saying that my order was going to arrive in no less than 30 days, I bought it for my 10 year old niece for her birthday, and need it in less than 15 days. When I called they said that it was true i was not going to get it on time due to so many people ordering it. I was disappointed since it was the first time I ever bought something from HSN, for me to get a CSR it took like 15 mins. I dont think I am ever buying anything from them again. I would not tell people to buy from HSN.

 I would not shop here again

Terrible! Just awful! I had to place the order for my cell phone 3 seperate times, and each time it was cancelled due to "vendor issues" yet they kept saying every single time I called "We have them in stock, or they would not be offered on the website". They lie, flat out lie. I took it up from representitive to manager (who hung up on me when I asked questions) to their 'leadership team' What a farce that is. They take orders for items they have no intention on shipping and then customer 'service' claims they can't do anything about it. Last I heard SERVICE means that you CAN do something about it.
I will never buy from them again and never recomend them to anyone.

 I would not shop here again

This is a review of HSN, the Home Shopping Network. HSN holds a unique place among retail outlets. I would compare HSN to the traveling door-to-door salesperson that, after a moment of character assesment, you've judged trustworthy and   Read full review...

 I would not shop here again

Tried to buy 20 Hangers on line.  It's taken a day and a half so far.  Now I remember why it's been 3 years since shopping with HSN.  First of all, I couldn't update my address on line.  I Had to call CS.  That was a Big   Read full review...

 I would not shop here again

I have shopped a lot at HSN. Never had a problem with any item I have purchased. When I did return something that I just didn't like (product was ok just personal preference)it was very easy and I received my money back in a timely manner. Would definately recommend.

 I would shop here again

HSN DID A CREDIT CHECK WITHOUT MY AUTHORIZATION. I ordered a two of the same Acer computers. One went through fine, the other I had to cancel because they were out. I then went back on the site and ordered a different Acer computer. I got a call the next   Read full review...

 I would not shop here again

I recently placed an order online for a Sony Reader and received confirmation that the order was placed and the date my product should arrive.  I waited for it to arrive and when it didn't arrive on the date it was supposed to, I called customer   Read full review...

 I would not shop here again

Bought an Everly Originals portrait package, then they went out of business before product delivery. The customer service rep. first said that they would refund me. Then, after three more calls they said that it wasn't their problem and refused to refund me any money. Promises were not kept and poor call back rate. They refused to accept any responsibility, even though they are in cahoots with Everly, a company apparently owned by HSN. I told them that I would tell ever person I know and encourage others from ever shopping here in the future. But the rep. didn't care.

 I would not shop here again

Ordered a computer the other day . Got a confirmation e-mail.  Got a phone call that I needed to call them to verify my flex pay account.  I called them and they gave me a hassle cause  i was on my cell phone instead of my home phone. I gave them all my information ,and why I was shipping to my wifes work adress instead of my home{nobodys home during the day???} Finally the guy said ok I am releasing your order and it should ship today or tommorrow at the latest.He said I would get a confirmation e-mail after it shipped. 2 days later I get an e-mail that says sorry your order has been delayed due to lack of product stock.If we don't have stock in 30 days your order will be canceled.  thanks for shopping with HSN .. What a joke. Why put me thru all that????

 I would not shop here again

Placed an order with HSN years ago, and subsequently unsubscribed from all marketing emails from them.  Then this fall, I begin receiving SPAM from Lucky Magazine at the unique email address I had originally provided HSN.  Was not amused at all that HSN sold my email address, even if it was to a "trusted, carefully selected" partner.

 I would not shop here again

Bought several Heidi Daus jewelry items from HSN.  Stones were either missing or fell out soon after wearing them.  HSN Customer Service refused to return my money or tell me where to get them fixed.  This DESPITE written agreement enclosed with each Daus item saying stones were guaranteed FOR LIFE!  This jewelry is cheap.  HSN is a rip off.  Either false advertising or poor service, either way questionable practices.  And I'm out $500 for jewelry that's bad.  DON'T BUY THIS JEWELRY.  DONT SHOP ON HSN. 

 I would not shop here again

My debit account information has been stolen twice when using the online service. Not sure if I am the only one, but be sure to check your bank account for suspicious purchases when ordering through the website.  I have had fraud issues only twice and it has always been after using my debit card on the HSN website. I did contact the company and let them know.  Otherwise, HSN is great, but I think I will use personal checks from now on when using their system.

 I would not shop here again

Quick turnaround, poor quality products, no helpful customer service, phone number given for warranty, absolutely no help at all, professionals at taking advantage of the general public. I would not recommend HSN to anyone.

 I would not shop here again

We ordered king size sheets from HSN but received queen size sheets.  The sheets were on sale for $39.95.  We had a 15% coupon code but it didn't apply to the sale item.  Don't get me wrong, $39.95 for sheets is a very good price if they   Read full review...

 I would not shop here again

VERY DISAPPOINTED WITH HSN. We have purchased several items from HSN over the past ten years, but after our last experience, we WILL NOT SHOP WITH THEM AGAIN. We ordered a treadmill from them and have yet to see it. Their excuse is that because it is a   Read full review...

 I would not shop here again

Delivery Speed is amazingly quick.  Orders have always been accurate, customer service is so great it is why i keep coming back for more...they will fix any situation unlike QVC.  Returns are extremely easy using the enclosed paid   Read full review...

 I would shop here again

As a brand new customer with no history with this company, I find them to be rude, dishonest, and lack any semblance of integrity.I ordered a desktop computer from them using the flexpay option.  My card was immediately billed a   Read full review...

 I would not shop here again

I thought this was a perfect way to buy a product with the flex pay plan and no interest. I ordered a 60" DLP tv. They told me the estimated date of delivery was on or around April 4. I called on March 20 to cancel the order because i wanted to order   Read full review...

 I would not shop here again

I wanted to unsubscribe myself from their mailing list.  The website and service was terrible and made it impossible to unsubscribe from mailing list without calling them up.  I did not have an account with them, so i am unsure why i was recieving their e-mails anyway.  In order to unsubscribe, i had to give alot of personal information (on website, in order to ask them to remove me: name, phone number, etc) Had to call up to unsubscribe, which is a waste of time and very inconvenient.  Automatic voice prompt kept asking for account information, but i did not have an account.  Took awhile to get past the auto-prompt and actually speak to a representative.  Once i did, issue was resolved.

 I would not shop here again

HSN The Home Shoppers Network on line store is just like shopping from your television only easier. The reason that I first tried shopping at the HSN Home Shoppers Network on line store is because I get bored watching television and waiting for each item   Read full review...

 I would shop here again

Had to have order shipped to a friends address because for some reason my home address is blocked and they wont ship items to my address. Shipping is just absurd. I ordered 8 items in 1 order but was charged as if I had made 8 seperate orders. I paid $7 on shipping PER item and ended up with 8 boxes sitting on my friends doorstep. One item was cancelled due to my HSN card being declined yet the credit department shows it as being approved. Had to wait 4 days before the credit was applied to my card in order to reorder the item again. Had to place order 5 times before it was even registered in the system. All that aside, shipping was fast.

 I would not shop here again

HSN customer service is crap. Don't bother with these clowns if you expect any satisfaction. Their CS reps are rude, and will hang up on you. I have been trying for 2 months and 6 phone calls to CS to get an issue resolved, to no avail. They keep saying,   Read full review...

 I would not shop here again

Overall, I was quite unhappy with my experience using the Home Shopping Network. I ordered a garage fan for my father's birthday, and confirmed with Customer Service that the fan would be delivered in 3 days if I paid an additional $40 for shipping. The Customer Service representative indicated that shipping would not be a problem as this was a stock item and would leave the warehouse the same day as the order. On day 3 (the scheduled delivery date), I was informed via e-mail that the fan had just been drop-shipped by the manufacturer and would arrive in an additional 7 to 10 days. 7 days later the fan did finally arrive. Of course I called Customer Service, and was told that they could not give me a reason for the misrepresentation or delay, and said that all I could expect was a refund for the additional shipping amount. I will most certainly not shop with the Home Shopping Network in the future.

 I would not shop here again

The HSN.com site, also known as The Home Shoppers Network on line store was a disaster for us. We ordered a bunch of items only to be delayed, put off, be rude to and more. I really had a bad experience with the HSN.com site. I felt I had to share the   Read full review...

 I would not shop here again

I am so very disappointed with this company and its policies. I recently purchased 2.6ct Moissanite and Genuine Ruby Round 3-Stone 14K Ring SIZE 5 order# 460187537. The company would not send it to me because they could not verify my address. I lease this house and have been here since December I offered to send the loss prevention rep a copy of my lease but she said "sorry that's not our policy". This was supposed to be my engagement ring. I am completely devastated. I called customer service on 2/20/2008 at 6:00pm and the rep never mentioned this. Instead of telling 10 people of this horrible experience I'll be able to tell 10,000 with the help of the internet.



 I would not shop here again

I have purchased many, many, many items from HSN. I have never ever had any problems with receiving or returning items(which has only been maybe once or twice out of 5 or 6 years). They deliver quickly, customer service has always been great and am very, very satisfied with HSN.

However, I recently purchased the "Today's Special", a computer by Gateway. Although it is still new and I have not had any trouble. I noticed that there was no return label in the box as with other products. Upon reading some the feedback where some people have tried to return theirs and the difficult time they seem to be having, I am getting a "little" nervous. Someone told me that Gateway was purchased by "ACER". Could this be the reason for all of the "great" buys on HSN for Gateway products and the non-caring attitude from Gateway's customer service when asked how to return items?

 I would shop here again

I placed an order on HSN and experienced horrible customer service. I placed my order and expected delivery date was Dec 24th. When I called to have the shipping address changed, they told me I needed to cancel the entire order itself. So I did and   Read full review...

 I would not shop here again

After shopping online, and checking out all the deals available, I finally settled on HSN for the purchase of two Irobot cleaning robots - a Scooba for the kitchen floors, and a Roomba for the rest of the house. HSN had the best deals available, free   Read full review...

 I would shop here again

I love shopping HSN. I have never had a complaint about any customer service I have used. My returns are minimal which says a lot for the products they sell. Quality has not been a problem and any issues I have had have been resolved quickly and to my satisfaction. I would and do recommend shopping HSN,

 I would shop here again

good

 I would shop here again