HerRoom.com

Very poor Customer Service.  Not willing to work with or please the customer.  Two of the three garments ordered were poor quality and poor workmanship.  I was not allowed to return these items, nor was I credited the purchase price on same.  In fact, they did not offer to exchange these items either.  I purchased a Curvation bra and a Spanx Cognito Cami.  I would never order from Her Room Lingerie website in the future.

 I would not shop here again

I recently bought a rather expensive Hanro night gown as a present for my wife.  It was very nice and fit her perfectly, but she found that it shrank unreasonably in washing.  After only one wearing and washing it shrank to the   Read full review...

 I would not shop here again

beware, do not buy from this company, their sizing is so off.
customer service is the worst, I received a bra without the tag attached and sent it back
I was told I sent a bra back damaged that it had underarm stains, I never wore it and also I don't sweat nor need to wear deodeorant, then I received a nasty email from customer service, will never buy from them again
to this date they have kept the bra
I am reporting company to paypal and better business bureau
who do they think they are keeping a bra I paid for!
also I returned 2 briefs with tags and they have never refunded those
they need to have better customer service skills and not accuse the customers of things that are not true
will not shop there ever again
if you need to return beware!

 I would not shop here again

Awful return policy!  They refused to refund my purchase even through it was returned new with tags.  Will NEVER shop there again.

 I would not shop here again

I ordered the ahh bra in April and got it in Oct. I tried it on and felt it offered NO support and material on cups is too thin so I took it off, put it back in package and sent it back. I was told that under a black light they could see small white   Read full review...

 I would not shop here again

I recently placed an order for several bra's. Returned one and sent another back for exchange. They include a "convenience" return label with the shipment which I almost mistook as a pre-paid label. Had I not noticed at the last minute that is says   Read full review...

 I would not shop here again

Not good. I went to Herroom for a specific type of bra. I ordered 2 in a medium, one from each company. One, was too big so I returned it tags on. The other I wore for a few hours and the problem I was addressing recurred...that is back pain at the bra line. It was clear it was just too snug. So I returned it in what I thought was new condition, tags not on. I was told that I would not be receiving a refund. Just as if I went to a retail store and bought a $60 bra I would expect a refund, I thought Herroom would be that good.  NOT! No more of my business. Also eopinions should update their rating because everyone done this year is bad. Also it took forever to get my order.

 I would not shop here again

I really wanted to like this establishment, their selection is great.  First order went fine, so ordered two more of the same thing.  No package for a month, and I emailed to ask what was going on.  I was told they were "checking with the carrier"  and would get back to me in 3-5 days.  No package or response for another month, and when I  contacted them again by email, they said they were still "waiting for a response from the carrier" (really?  after 30 days?)   Three more weeks, I contacted them again, and they offered me a replacement or refund.  I opted for replacement, still hoping that this was just an glitch.  Three weeks later, no replacement, and NO contact from them.  Asked for a refund, which they did issue promptly.  BUT, took three and a half months to get things fixed, and never did get the items I wanted.  So lots of stalling, wasted time, and NO follow-up from them; I had to keep emailing.  I think the thing that bugged me the most was the "sorry for the inconvenience" replies in emails, then absolutely no effort to fix anything.

 I would not shop here again

Ordered two bras from this website and tried both on.  Both were too large and i returned them the very next day in the same package and same box.  I got an e-mail later stating one was in "other than new condition".  Somehow when i tried both on for the one minute it takes to try on a bra one was in "other than new condition".  Terrible customer service.  Would not credit my account for the bra i tried on for one minute.

 I would not shop here again

HerRoom is an online site that primarily sells lingerie. Standard shipping is free for orders over a certain amount, which is currently $70. I have shopped with HerRoom.com several times in the past few years. Pros: (1) site is easy to   Read full review...

 I would not shop here again

Buy at your own risk!  I ordered 2 bras on May 11.  I tried one on when they arrived.  It was too small so I returned both bras.  2 weeks later I asked about the status of my return and was told it wasn't there yet.  I received   Read full review...

 I would not shop here again

On April 3 I purchased a bathing suit from herroom, and when I went to place the order, the website notified me the order was backordered but was "en route from the supplier" and "more stock expected any day." They stated they wouldn't charge me for the   Read full review...

 I would not shop here again

Worst EVER, NASTY customer service - and absolute PRICE GOUGING shipping prices!

Was thrilled to find HerRoom ... and was so looking forward to placing a huge order from them (they have a great site).

To ship ONE $24.00 bra to me (in Canada), was going to cost me $27 shipping.

Can you say PRICE GOUGING?

Too many honest American companies out there to EVER deal with these yahoos!

Overall Satisfaction 0!

 I would not shop here again

Had only I thoroughly read Herroom.com's return policy info.   I apologize in advance for what will be a lengthy comment, but if pressed for time, scroll down to my final points. :) Starting with the positive- Herroom.com   Read full review...

 I would not shop here again

I placed an order a month ago and have not received it yet. One of my six items is on back order until 6/24/2011, so they are holding my entire order until that item comes in. Totla time for delivery from payment made will be 11 weeks.

 I would not shop here again

Purchased item with HerRoom.  Gave the item a 2 star review due to poor trendy packaging for an expensive item.  On my first attempt to leave a comment for other customers who would be viewing this same item, the format would not accept my comment.  On my 2nd attempt, I raised the item to 3 stars and the comment was accepted.  Hmmm.  Well, for 2 days I have been checking back to see if my review was posted and I'm still waiting.  Why has my comment not been posted ?

 I would not shop here again

My shopping experience at HerRoom was great, but everything after clicking the 'pay' button was disappointing.HerRoom had trouble processing my payment, but didn't notify me for a number of days. I ended up canceling the first order and placing a   Read full review...

 I would not shop here again

I recently became a first-time customer of HerRoom.com online, and while I will continue to purchase from this store in the future because it is very difficult to find large-size fashion tights in my local retail stores, I was not impressed with the speed or service of this retailer.

I placed and paid for an order on January 5, and on January 16 had still not received my merchandise or a shipping notification. I had to contact the company twice by e-mail in order to get a response.

I did receive my merchandise about two days after my initial inquiry, but I am not happy about the length of the delivery time, and the lack of adequate e-mail notifications about shipment.

 I would shop here again

I ordered a Calvin Klein tankini swimsuit on final clearance for $50.00. When it arrived, it was just a tankini top, no bottom. Some other CK bikini pieces were sold separately, but they were only 30.00 and were marked "bikini TOP", bikini BOTTOM", etc. Nowhere in the listing did it say this was just a top, and there was a picture of the whole suit. I used their Live Chat service and was told that "tankini" means "top" by some idiot that managed to be rude through typing. I called and asked for a supervisor expecting him to send me the bottom, and I was given such a great deal! He would send me the bottom for only $30 and would not charge me the $5 shipping! First off, I had ordered enough that my shipping was free in the first place, and second I had used a promo code so their mistake ended up costing me even more. He said he would talk to his buyers and make sure they listed the tankinis properly from now on. Oh really? We'll see if the Attorney General thinks he gave me a great deal, now that I've filed my complaint.

 I would not shop here again

On 11/11/10 I ordered three French bras and two 3-packs of Bali underpants.  The confirmation said I'd get one bra and two  were backordered to "the week of 12/09"; it also said one pack of the panties were "expected any day" and the other "the   Read full review...

 I would not shop here again

My very first (and last!) order from HerRoom.com was earlier this year. I bought 2 bras in hopes they would fit because I cannot find my size anywhere else, especially in person. They arrived about 2 weeks after I ordered them. The shipping was extremely   Read full review...

 I would not shop here again

I was excited to find Her Room Lingerie online, I just wish that I would have looked here before placing an order.  I have a hard time finding larger cup sizes, with a smaller band size, and their website showed that they had what I was looking   Read full review...

 I would not shop here again

I shop online often and I have never received such AWFUL customer service before.  I purchased three bras for my daughter at HerRoom online (30AA) because her size is hard to find in stores.  I have purchased bras for her before at stores and this size has always fit her perfectly.  The bras arrived and they were terribly tight - even on the loosest hook.  After taking my daughter to be professionally measured at Victoria's Secret (who acknowledged that 30AA is indeed her size), I paid the postage to return the bras in exchange for the next size up in band size.  Those bras arrived and they were as tight as the first set.  I called and explained the problem, which I deem to be in the sizing of the bras.  I politely asked if they could send me a shipping label this time, since this was my second attempt.  I received a curt no and that was it.  Customer service is NOT their forte.

 I would not shop here again

Really BAD customer service. Very arrogant and self serving. I will never do business with this company again. Part of products received were not as described.

 I would not shop here again

I bought the leading lady leisure bra.  I've been searching for a front closing, low plunge, 4-hook bra, and that is exactly what was pictured here. When I received the item, it was an 8-hook bra, and the extra 4 hooks - you guessed it --   Read full review...

 I would not shop here again

My shopping at Her Room has always been excellent. Never any problems. Charlotte Bates

 I would shop here again

I enjoy shopping at HerRoom.com They carry a good selection in the larger sizes that I need.

 I would shop here again

Price was nice and the delivery in a few days Great service

 I would shop here again

The site was very informative and easy to use. It was a great experience and the products are easy to find, especially because of the search engine.

 I would shop here again

My only complaint is that I found the same bras at the local JC Penney store for half the price of the ones I bought on line at Her Room. While I didn't have to fight the crowds, I will check there next time before I buy on line.

 I would shop here again

Sad that you are not carrying Shadowline sleepwear anymore so I bought 2 to put away.

 I would shop here again

Products took a long time to arrive. Products were good.

 I would shop here again

Prices were the same as retail; Add in shipping/handling and prices were actually higher than retail store. No advantage to using HerRoom, other than they had item(s) in stock and the store did not.

 I would shop here again

The tracking was so detailed and i really appreciated that, as i had no bras at all to wear, and they got to me within a few days. Hope that is the norn and not an exception. My experience has been great.

 I would shop here again

I can't think of anything that would have it made it easier to compare and then buy.

 I would shop here again

Love the selection options. High quality bras are hard to find in my size at the right price. The web site is easy to use and I have been very satisfied with every purchase.

 I would shop here again

Good experience. What I wanted was easy to find, quick to order and delivered fast in good condition.

 I would shop here again

Lots of great bras to choose from, excellent service and easy return!

 I would shop here again

I ordered online

 I would shop here again

Good experience. Bra on backorder until September so have not received it yet.

 I would shop here again