eCOST.com

At this time very good. I am still waiting for my product.

 I would shop here again

Puchased the Archos 5 Internet Media Tablet and the DVR Station for the unit. Both devices were defective. The Archos 5 have missing charging cable. The unit looks used with tape mark on the unit. The DVR Station has a broken power connector and looks very used. Understand these are refur units both they should be at least verified that they work. Very disappointed. This is not the first time I had issue with eCOST. A PC mouse that I purchased in June also did not work.

 I would not shop here again

Always satisfied with Ecost.

 I would shop here again

Very affordable and easy to order from. Item arrived quickly and in great condition.

 I would shop here again

Ecost.com has a very wide variety of products, my only problem is that most of the stuff I want are refurbished and I try to buy only new electronic items. The other area in which they can improve is the search engine on the site. Sometimes many unrelated items are included in the results and this lenghtens search time. In spite of this, they offer great deals and the Platinum membership works out just fine. Apart from the refurbished stuff and search issue they ship quickly and operate professionally.

 I would shop here again

Very little information about availability on the site. No way to check backorder statues and it is very hard to cancel orders if needed.

 I would shop here again

I order a item that was not instock, I paid extra foraspeedy delivery, but the item was on back order and wouldn't be in for a couple of weeks. The only way I found that out was when I didn't receive my orderon time I call to track it down. I think that unexceptable service, I should have been notified at the time on the perchuse.

 I would not shop here again

The product was advertised as manufacturer recertified/refurbished, but was obviously a returned product, with signs of use that had nothing done to it but to send it back out the door on a new order. eCost does not do refunds, so I'm out the $89 I spent on this used but not recertified/refurbished product. I will not do business with eCost again.

 I would not shop here again

Very unclear comunication

 I would shop here again

Purse arrived much earlier than expected; am very pleased with it; received a call to confirm shipping address - appreciate their service very much.

 I would shop here again

Best Price. Very fast Shipping. excellent service

 I would shop here again

It is simple and effective.

 I would shop here again

Extremely good with electronic items. only problem ever was probably USPS in Memphis, it I really want an item, I'll pay the extra 99 cent insurance.

 I would shop here again

I purchased a HP product from ecost due to the fact the price was close to $50.00 below any other price I could find.  As I was checking out, they advertised a set of ginsu knives for a really low price so I added the kinves to my shopping   Read full review...

 I would not shop here again

Ordered an HP Procurve switch which the web page said was in stock. The order was canceled due to being out of stock. I called and the sales rep said it was available from another warehouse so I ordered it again. I never heard from them for over a week so I called and they said it was canceled because the other warehouse can't ship to Ohio. Come-on! Really? Can't ship to Ohio?

 I would not shop here again

I ordered a Jawbone Icon Rogue on sale at ecost.com. I jumped at the low price, not concerned that it came in "OEM/Non-Retail Packaging" because it was listed as new. The headset arrived two weeks later, DOA and with scratches on it. New? Really? I'm ok   Read full review...

 I would not shop here again

This order was my first purchase from eCOST. (Order date was June 30, 2010) I purchased an iPod Touch 32 GB 3rd Generation. When it arrived I opened it and discovered that the factory seal was broken/cut on one end of the plastic box. The iPod is in   Read full review...

 I would not shop here again

When you buy a TV, your order contains the text"Do not sign the shipper's release form unless you have physically inspected the TV for damage. Your acceptance of the TV constitutes your acceptance of the condition of the TV as delivered, and you   Read full review...

 I would not shop here again

Awful!I ordered a Cherry Compact keyboard.  I am a software developer and make my living with the keyboard so this is an important tool for me.  They advertised the keyboard as having a PS/2 type connector but the connector on the item   Read full review...

 I would not shop here again

purchased a buffalo router which was supposed to be new but ecost sent me a refurbished unit.  ecost said that their web site was clearly marked as refurbished but this was a lie.  I will not buy refurbished and did not find any 'refurbished' label when buying.  does not accept any returnes on refurbished.  will never buy from them again..... ever!  dishonest company. 

 I would not shop here again

I researched a laptop very thoroughly over the internet.  I decided to buy it from eCost- their price was by far the best.  Their "In-stock" notifier said yes, it was in stock.  I went through the checkout process just fine, and a guy even   Read full review...

 I would not shop here again

I ordered a Plantronics Voyager Pro headset from eCost.com. It was advertised as a new product. When I received it, it was not in its original packaging. It was in a bubble wrap bag with a partial photocopied product guide, only one ear tip (instead of a set) and a power cord that had been rewound. I called to return it and was told to send an email, and was promised it would be responded to in 3 business days. No response. 8 business days later, I emailed again. Still no response. So I disputed it with my credit card company. I paid to return it to eCost, and then had to call my credit card company back since eCost only credited part of it, which they weren't supposed to do.
By the way, eCost told me this was a new OEM headset. Unfortunately for eCost, I called Plantronics and was told there is no such thing as an OEM headset for this model, and they never send new product out in this condition.
Only do business with eCost if you are OK getting product advertised as new, but isn't.

 I would not shop here again

Ecost.com is one of the worst companies I've done business with.  The products they shipped me were defective, and even though I followed their return proceedures too a tee, they refused to provide a return authorization number.  They resell DEFECTIVE junk, then you're stuck with it.  They do not honor the defective return policy published on their website.  DO NOT BUY FROM THEM. 

 I would not shop here again

FRAUD - BEWARE of eCost.com - NO Bargains Here !!! I received a TV that was more than 3 years old, discontinued, and in very poor condition. Does not include factory packing, manual, cables, or all parts. eCost has charged over $300 and did not   Read full review...

 I would not shop here again

 I purchased ( non-refundable )  Platinum Premium membership in hope to win one of there special sales. I have found that they list these special for a half a minute or so, which make it impossible to win.I called and complained and they told me you have to refresh the page with I did every ten seconds. If the idem does show up your given a code to put in before you can get to it. By that time your to late. I think these practices should be investigated for fraud.

 I would not shop here again

Thousands of complaints about eCOST.com are all over the internet.  We are now aggregating them at http://www.ecost-sucks.com.

Drop by and give us your story.

 I would not shop here again

I would NEVER recommend eCost.com.  I bought a computer on 12/4/08 as a Christmas present for my grandson.  It was a good thing that I opened the box and attempted to start the computer.  It was the same brand but the wrong   Read full review...

 I would not shop here again

I ordered an MP3 player for my daughter for christmas.  It is defective, when I called customer service, I was told it I had to contact the manufacturer.  This is December 27th! No exchange policy???? this is ridiculous.

 I would not shop here again

I've ordered regularly from eCost.com since its inception, but, after an experience this Christmas, I will no longer do so.  I placed an order on Dec. 12, with plenty of time to arrive for Christmas.  I received an email canceling that order on Dec. 20, saying that I didn't respond to their request for more information.  I never received a request from eCost.com!  I called customer service, and they wouldn't reinstate my order, unless I paid extra for a different shipping method.  The customer service agent would not let me speak to a supervisor.

I've never had a comparable experience, where an online retailer made a mistake and wouldn't make things right--especially around Christmas, when customers are won and lost.  I'm not sure what went wrong at eCost, but I won't order from them again.

 I would not shop here again

I'm very disappointed in ecost. I ordered 2 sets of PC speakers and only received one of the sets. I informed them, they escalated to a 'supervisor' who tried to blame UPS. However, I carefully explained that the shipment, boxed at their warehouse, did not contain 2 sets of PC speakers as was indicated on the packing slip. The shipping box was big enough for 2 sets, but only contained 1. I haven't heard back from the supervisor; it's been 3 weeks now. I still have only the one set of speakers (open box merchandise sold as new, by the way). There seems to be nothing left to do. I've already called, emailed and submitted a case to the customer support. Why can't they simply check the shipment weight to prove I didn't receive the merchandise?

 I would not shop here again

DO NOT BUY FROM eCOST! I got screwed! I ordered a Christams present from my mother on 12/08/09 and paid for 5-7 day shipping. I receive and email that my package is finally shipped on Dec 18 with an estimated arrival of 12/29! In who's world is that 5-7 days! Merry Chritsmas MOM, Now you get a picture of the GPS I bought you to open. When I called eCost they were unwillingly to do anything to help and wuould not transfer me to a manager! Horrible shopping experience!

 I would not shop here again

I ordered a combination kodak camera and printer dock with a special price for the combo.  What I received was only the camera but months after I ordered the items.  When I called to question the company I was put on hold and then hung up on repeatedly!  When I finally got someone on the phone I refused to allow them to put me on hold and the answer I finally got was that the printer dock wasn't carried any more.  When I asked about a refund they refunded me $15 of the total.  I REALLY don't think that was an appropriate amount but at this point I was done arguing.  I will never do business with this company ever.  Just remember, if it looks too good to be true... it probably is.

 I would not shop here again

BUYER BEWARE - They will NOT return ANYTHING that is NOT damaged even if you DID NOT EVEN OPEN UP the package!!!    I ordered a Panasonic Blu Ray player for my wife for Xmas - and my wife also ordered one for me unknowing that we both   Read full review...

 I would not shop here again

Exactly 7 minutes after I placed an order for a WD 2TB external drive on November 13, I noticed that the model number did not match the photo shown at eCost's site and cancelled the order. It was after-hours, so I followed up with a phone cancellation   Read full review...

 I would not shop here again

What a rip off!  I will never buy from them.  The bait you with low prices and suck you in to expensive membership.  Stay away.

 I would not shop here again

Ordered a Samsung NV3 Recertified camera.  It was on backorder.  When they received more units they shipped promptly.  Camera in good shape, but battery is completely dead, and will not take a charge, therefore camera inoperational.   Contacted ECom, they referred me to Samsung.  Samsung had no record of the serial number.  Samsung refused to replace the battery because I did not buy it from them.  Ecost customer service referred it to a higher level, but I never heard from them.  Multiple calls, each being referred up the ladder with no results or contact.  I requested a $15 refund and I would go buy a battery, Again referred up , but again no response.  They will not let you talk to a manager or give out a phone no.  I will not deal with Ecost again due to their problem resolution policies.  They completely ignore the problem and refuse to contact you.

 I would not shop here again

Placed an order for two Apple IPod Nano's on November 22nd.  Confirmed payment with their credit department.  Was notified the items were to be shipped on 11/24/09.  Per their confirmation the items were sent to UPS. 
12/5 - checked my credit card.  A credit for the purchase was issued.  No notification by ecost.
12/5 - called ecost.  Said UPS never picked up the order.  Confirmed with their Rep that UPS picks up orders from them every day.  Was told the order was cancelled because it was not picked up.  Requested a supervisor.  No one answered, left msg, no call back.
NOTE:  These were major Santa Claus presents for two out of five children.  All they have asked for. Their Father laid off 11/30 after being back at work only 3 months due to a previous lay off.

 I would not shop here again

Ordered an TWIN2X4096-6400C5DHX(4GB memory). They shipped a TWIN2X2048-6400C5DHX(2GB memory). Ordered part 11-16-09. Shipped 11-17. Received 11-23. Found out it was the wrong part. Contacted JBaker at eCOST 11-23. Got back to me 11-25. Called to see if eCOST are going to give me a refund or ship the right part. eCOST said "they will determined that, when they get the package". Also said they were going to take the item off the web. Got shipping label and sent package 11-25. Checked the web for the item. Still there for $86.99 on 11-29. Package arrived at eCOST 12-03. Called to see if eCOST are going to give me a refund or ship the right part. eCOST said "They only give a refund if you return a Package". Grrrr. Went to purchase a new one. Did a price comparison. Found eCOST is now selling the item for $162.99. Doubled in price. When I order the new part it will take a week. I spent a month with out my part. I find this company very confused!

 I would not shop here again

Placed an order on Tuesday with 2 day delivery, and called repeatedly on Thursday when the computer showed it hadn't shipped yet.  The first person said it was going to ship today, the second one said it was going to ship from an affiliate warehouse next week, and when I called a third time to cancel the order I was told it shipped yesterday and was too late to cancel. 

These people clearly have no problem making up stories and lying about the status of orders to try to make a sale - I'll go elsewhere next time, even if it costs a couple bucks more.

 I would not shop here again

Very disappointed. I bought a Garmin NVI 350 refurb from ecost. It arrived in a plain box. It had a scratched screen, scuffs and dirt on the case, all of which I could have tolerated, but it was defective. It has a dim screen even at max   Read full review...

 I would not shop here again