eToys

Full review
Short Version...

They charged my credit card, sent me a tracking # and said it was shipped, and then when I never received the item 2 weeks later they tell me the item is OUT OF STOCK! Not sympathetic or nothing. They just said they would issue me a credit. Worst company I've ever dealt with. Avoid at all cost. Their prices are usually higher. Shipping costs are higher and they have terrible service.

Long version...

I placed an order for a toy on November 17th and they then charged my credit card on the 19th and said my item was shipped on November 18th. They had an estimated shipment date of November 21 - November 30. So November 30th came and went and no package. So I e-mailed them regarding the status of my order.

The response I got back was that I should wait 'til the end of November 30th and if I hadn't received it by then to contact them.

So I then e-mail them and told them I still have not received it.

Then they write me back telling me it is NOT IN STOCK even though they sent me a tracking number saying it had been shipped and had already charged my credit card in full.

Now they are going to refund my credit card within 5 days. If they didn't have it they should have told me and should have never charged my credit card and had me waiting all this time thinking it was going to arrive.