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eFaucets.com

eFaucets.com
 
Average Rating: 2/5.0 store rating
On-Time Delivery 0
Customer Service 0
See all eFaucets.com listings

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I would choose another company to do business with!Fine if the item you order is in stock.  Ask first!  Fine if you don't need to return or exchange anything.  Make very sure that you order exactly what you need, otherwise,   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 2/5.0 store rating
On-time delivery: 5/5.0 store rating
 

they don't tell you items take a month to deliver and then charge cancellation fees

by maureeno, May 7, 2009
ordered a tub drain- no indication of back order special order on web site.  Next day find out the item will take around 4 weeks to deliver- called and cancelled order. Got my cancellation email in which they tell me there is a 5% "cancellation" fee. There was NO indication on order page, or order receipt (they disclose restocking fees- but who has ever heard of a fee to cancel an order that has not shipped or processed?) According to their not-very-nice CSR- any item that doesn't say "In stock" is a special order in their world and is subject to this fee--BEWARE- they are a bunch of con artists! If you order make sure you read every word on their entire website because you are subject to their terms even if it is not disclosed anywhere on the order pages!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 

Customer is always wrong

by dszimmer, April 1, 2009
Horrible service and the customer is always wrong. I ordered an item that said it was in stock. When it didn't ship, I called to find out why. They told me it would take 6 weeks so I requested they cancel the order (since my bathroom would be done in 2). They said sure, then came back saying the item had already shipped and could not be cancelled. I tried to cancel from March 11th until it arrived on March 31st to no avail.

Now they are charging me a restocking fee of 15% to send it back. It is quite clear how they are surviving the down economy. There are many other options for purchasing faucets etc. Use them, NOT eFaucets.com

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 2/5.0 store rating
 

BIG FAT LIERS

by saxboy, October 29, 2008
This company states free shipping on the itmes but this is not nessesarly true.  Once I got to the checkout page they attempted to charge me an additional $24.00 for ground delivery.
Watch close you will get charged also.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 4/5.0 store rating
 

Worst on-line shopping experience ever.

by tacocat, October 24, 2008

eFaucet's WebPage displays prices and discount coupons that are not honored upon ordering. They simply cancel the order and return payment. When inquiry follows, customer service is unfriendly and unprofessional. Would not recommend even to my enemies - there are so many better companies out there.



x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer service: 1/5.0 store rating
On-time delivery: 1/5.0 store rating
 
I ordered a beautiful vanity and Belle Foret faucet to match. I liked the fact that they had a very large selection and great prices. Unlike other stores they displayed their stock levels on the product page. This was extremely helpful as other places   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer service: 5/5.0 store rating
On-time delivery: 5/5.0 store rating
 

This company is a pleasure to deal with.

by cnedwards, August 13, 2008
The items I ordered came quickly via United Parcel Service and as ordered. I was very pleased. No complaints from me.

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer service: 3/5.0 store rating
On-time delivery: 5/5.0 store rating
 

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