eCost

DO NOT BUY FROM!!!!!!! ITEMS SHOW ON THERE SITE THAT THEY ARE IN STOCK BUT THERE NOT! I RECEIVED A EMAIL AFTER 4 DAYS PURHASING MY ITEM.THAT IT IS NOT IN STOCK.I CALLED UP THERE CUSTOMER SERVICE IS POOR SO I ASKED TO SPEAK TO A SUPERVISOR.WHO WAS EVEN WORSE! TRIED TO GET ANOTHER ITEM AND ASKED 4 7 DIFFERENT SIMILAR ONES AND ALL WERE OUT OF STOCK BUT THERE SITE HAD THEM LISTED AS IN STOCK!

ITS BEEN 3 WEEKS AND MY MONEY HASNT BEEN REFUNDED YET.EVEN AFTER NUMEROUS PHONE CALLS. 2MORO IM GOING TO THE BANK AND FILLING OUT A FRAUD REPORT AGAINST THEM!



 I would not shop here again

I purchased two $30 memory cards at eCost.com on 5/21/08 using Paypal, and the next day I get an email from eCost asking me to call in and confirm the order or it will be cancelled. So I called immediately, and surprise surprise it was a call center   Read full review...

 I would not shop here again

Don't look for customer service with this outfit, they have none! Order was placed 5/18 and nothing as of 5/27. Tracking number reveals "No results were returned for your tracking number" everyday this number was checked. Call them twice only to be disconnected/hung up on and three emails have resulted in nothing. This is the second time this has happened, on the first one I gave them the benefit of the doubt but now I see this is the norm for this outfit. There are way too many good outfits that know how to communicate, have good prices and get the goods into your hands on a timely bases to even fool around with this outfit. NEVER again!

 I would not shop here again

I place an order in March 25, 2008 for four laptops at cost $ 2800 with shipping. Order has arrived four days later. One laptop was defective and I requested return authorization and after a week received return label. I know from them that they received this laptop, however they are very unwilling to refund me my money. They dragging their feet for more then 30 days and I see from their customer service ( worst I ever have to deal with ) that they either want to keep my money or wait to infinity with the refund. They are not straight talker. They say, that their resolution department investigate this case. (Frankly I do not know what they need to do) At least four times I suppose to receive resolution about the refund, but in spite of the promise 2 to 3 days they never respond to me. I will wait another week until I will issue the charge back on my credit card. Do not deal with them.

 I would not shop here again

So I ordered a digital camera and an SD card from ecost.com, they sent it via DHL, DHL lost my package and I had to submit all kinds of forms to DHL and to ecost. Its been about a month now and I have still not gotten my money back form ecost I have called them several times. They are well aware that my package did not make it and is not comming, that has been verified by DHL, but they want me to wait 30 days before they will refund my money. Like most forign companies they just want to keep as much money in the bank as they can so they can feed off of the interest. Not only will I never do business with ecost again, I will do anything in my power to turn other people away from wasting valuable time and money on this kind of crap.


 I would not shop here again

I am a first time buyer from Ecost, and to be honest,i will avoid shopping from them. They sold me a refurbished item, which they did NOT post on their site. So I am trying to return it. 3rd time I am calling them for a RMA number, their excuse it,   Read full review...

 I would not shop here again

I bought a digital camera from eCost.com about four years ago. I did this because they wouldn't charge a restock fee if the camera showed up defective. This transaction was good. A few years later I wanted to order some accessories for my cell phone. I   Read full review...

 I would not shop here again

The only thing consistent with eCost is a horrible experience throughout the ordering process. I purchased a 2GB SD card and it was my first and last order with eCost. Issue #1 - The order wasn't shipped out until I called them to clear up a credit   Read full review...

 I would not shop here again

I will never shop at this ripoff place again: Ordered a hard drive for a laptop and was sent one for a desktop. After complaining to Customer Service (which in and of itself took much work due to their English-speaking barrier) I was told that eCost   Read full review...

 I would not shop here again

I ordered a printer from Ecost on a Friday from my office. On Saturday morning, they sent an email saying there was a problem with my order and I needed to call them. I say the email on Monday and replied inquiring what the problem was. The next email I received was the cancellation of my order.

 I would not shop here again

stay far away from these guys. You will REGRET it. Trust me. I bought something from them and tried to cancel. They could not find it in their computer. I did not know what to do. Well, they sent it anyway. When I tried to return it they would not. Finally they did and took 45% for restocking costs. Unbelievable. It is not worth the frustration. Buy from amazon.com instead.

 I would not shop here again

Ordered a camera memory card which eCost web site said was in stock. I also paid for expedited shipping. After not receiving the memory card for 3 days, I followed up by phone. Was told that the card was on back order. They said it was impossible to cancel the order. It was also impossible to get a supervisor on the phone to discuss issue. Customer service is clueless and doesn't care. Their stock answer is "we are sorry for any inconvenience." So am I. eCost must have a policy of not cancelling orders, even if an item is misrepresented on their web site as being "in stock." BUYER BEWARE!

 I would not shop here again

I've had 2 experiences with eCost; both were really bad (I guess I'm a slow learner). In summary, eCost sucks! (put "eCost sucks" in Google and see how many hits you get; this should be a warning). Most recently, I ordered an 8 GB SD card which   Read full review...

 I would not shop here again

I ordered an external hard drive on eCost.com, which shipped 1/18 and arrived in my town 1/22 (holiday weekend). They did not inform me that the shipper would be DHL, nor did they give me the option to approve or waive an in-person signature-required   Read full review...

 I would not shop here again

ordered an item listed as in stock. Then received information that the item was on backorder. There were a number of other sites where this was available for the same price and I believe I have a right to know up front if this is an out of stock item or if they plan to accept the order and backorder it. Am very disappointed in this manner of doing business.

 I would not shop here again

My product didn't arrive in time to send the rebate in on time. I called Ecost to return the item or get adjustment. They said they would adjust my charge but never did! Basicly lied to me

 I would not shop here again

I ordered Motorola H700 Bluetooth headset for # 25.99 + $9 (shipping). It arrived in 6 days. So good enough shipping experience. But the headset was Dead on Arrival (DOA), unit does not charge, charger of the unit works, but the unit does not charge at all. Headset also seems used. I am going to contact their customer service, let's see what they have to say.

 I would not shop here again

The first X2gen 22" flat screen monitor was broken, The second monitor worked. The $50.00 Rebate I was suppose to receive never happened. I filled out all the paper work as instructed and mailed it in. I bought the monitor in June 2007. I have contacted eCost.com through emails. I have emailed the rebate people that I mailed the application to. I have emailed X2gen about the rebate. I have not had anyone try to solve the problem. Finally I filed a complaint with the Office Of Consumer Fraud at www.c3.gov/. and got a claim number. I may never receive my rebate, but I feel I have done all I can do at this time. I will not purchase another product from eCost.com or X2gen again. Neither company seemed to care about my problem and took no steps to make it right. Don't make the same mistake as I did.

 I would not shop here again

I like ecost. They have good bargains, and the site is very easy to navigate. thay haven't caused any problems so far since I started buying from them 3 years ago. They always deliver on time and customer reps are very polite.

 I would shop here again

So far, I haven't seen any better deals from other websites. Ecost really has the lowest deals and I like that they give me options if I want refurbished items to be able to save more. Delivery went smooth and I received my order on time. I'll definitely recommend this to my friends.

 I would shop here again

This is a terrible store that I buy things Online, I ordered a bluetooth headset on November for my sister's Christmas gift, which took 2 weeks to delievery to my home, when I opened it ,the bluetooth is put in a dirty plastic bag, it's unacceptable item, and I call for return RA #, they told me that I need to reorder a replacement in order to send me the return label and promise to send me a factory seal bluetooth, but after 2 weeks, I received the same item put on a dirty bag as last time, I call them more than ten time, they kept telling me, they will send me the return label, as 3 weeks now , I still don't get anything from them,they try to cheating the customer money. that all I can tell.

 I would not shop here again

DON'T BUY FROM ECOST.COM! It's not worth the risk. I ordered a mouse from them and never received it. It was a bad experience from the start. They used a bait switch tactic when I bought the mouse. The price was listed as $28.99, and the subtotal in   Read full review...

 I would not shop here again

I purchased a computer from Ecost.com only to find the Dvd drive dead. When I contacted customer service I was told I had to contact HP. I decided to go with this option as I did not want to deal with shipping it back and waiting on a replacement or refund. After 2 hours on the phone and 3 days waiting for a new drive from HP I thought I was ready to go then I discovered my card reader did not work either. I called customer service and told them I wanted a refund, I was told someone would contact me within 24 hours this did not happen I called them back and was told the same thing still no contact I called several time and never received any contact from Ecost DO NOT BUY FROM ECOST

 I would not shop here again

I bought a Jawbone headset. They charged me $2 more than what was stated on their website. Didn't think much about it... it was only 2 bucks. The headset broke in 2 weeks. Called their customer service and was told that I'll get an email back in 24 hours... I did not. 3 days later I had to contact them and received a short response email which was not clear at all. So, I had to call their customer service again. What they want me to do is to buy ANOTHER ONE before they will let me return the defective one. GO FIGURE!! Their return policy on their website does NOT state this. They are misleading the consumers. Is this legal??

I ordered from them because the product was a few dollars cheaper than some other places. This teaches me a big lesson. Cheaper is not what always counts.

Merchant is NOT recommended.

 I would not shop here again

Delivery: good Order accuracy: below average Customer service: OK Overall satisfaction: below average Purchased a bluetooth headset. Arrived dead on arrival and looked used. Had to pay to ship it back and receive a refund. Hesitated but purchased   Read full review...

 I would not shop here again

Every step of the process was as stated and to my satisfaction. In-fact the item was delivered a day earlier than expected. Really good experience and will do again in the future. Good Job!

 I would shop here again

When dealing with ecost.com, you should be aware that many of their items are refurbished/recertified from the manufacturer. Ideally, this means that these items are as good as the new ones. This wasn't the case when I tried to order a JVC DVD player. It was dead on arrival.

I called customer service for a return authorization. They were helpful, but their policy was that I had to order something of equal or greater value before they would issue a return authorization number. When purchasing refurbs from ecost.com, it's a gamble and you may end up spending a lot more than anticipated because of this policy.

At least the service reps I talked to were helpful. I also wrote an e-mail for written confirmation of their return policies regarding refurbs, and I got a response within 1 business day.

A nice place to shop, just be aware that you may get a lemon.

 I would shop here again

I placed an order for a gps system. When it arrived, it was marked "manufacturer reconditioned". This was not stated when I made my purchase. My repeated attempts to return the product were denied. I was told I could exchange it for another item that cost at least the same amount, but I would have to pay for return shipping. I also learned that in placing my exchange order, I would have to pay for another item before I would receive a refund authorization number to return the initial order-so I would have to trust that this company would actually refund my money. During my four phone calls to this company, I was never given the same information twice and was never allowed to speak to management. I will never ever shop here again and I caution everybody else to shop as well.

 I would not shop here again

i have had a good experience with this merchant. a delay in shipping on one item happened, but this doesn't seem to be the norm. it finally came, and all is good.

 I would shop here again

My wall mount was back out of stock. When the product showed up as being in stock, I had to call to get them to ship it to me.

 I would shop here again

Excellent service and quick delivery.

 I would shop here again

Had to contact customer support twice due to a problem with the order. Both agents were very poorly informed, not very helpful, had difficulty understanding what I needed and what to do about it. They were also very hard to understand.

 I would shop here again

I purchased a TomTom Go 510 GPS system from ecost.com. It was about my 4th purchase from the vendor. The item was refurbished but those are usually solid products and good deals. Upon receiving the product I had errors in completing the initial   Read full review...

 I would not shop here again

Unfortunately for them, eCost thinks they are saving money and time by outsourcing to India or Pakistan. First I find it offensive that an obvious foreign national with an distinct Hindi accent calls him or her self Allen, or Cathy. Then when asking questions, they obviously do not understand and brush you off the phone quickly with repeated Thank yous instead of answers. I tried with three separate cunstomer service reps (sic) to explain that my Billing address is my mailing address which is a PO Box and not my actual Street Address that my bank holds as an address of record. They could not fathom that the bank uses my PO BOX as my mailing address. This held up my order for three days. As my grandchildren are arriving here today (11/19) and I wanted to give these items to two of them, they may not make the time frame. I will probably use NewEgg next time

 I would shop here again

Order went in just fine. Have not received product yet.

 I would shop here again

the item is still enroute, this survey is premature.

 I would shop here again

l ordered 4 items but unfortunately 3 of them had been shipped and l received on time.The remaining one when l called to fine out from the customer services representative l was told it was reordered from the manufacture.What got missing here was,if the item is not in stock,why should it be put on the web?.One of the kit of Kodak C763 digital camera is not in the box.This kit was TV/camera cable which will enable me to view the pitures on TV.The kit came with kodak C743 digital camera l ordered in addition.Why not came with kodak C763 camera?

 I would shop here again

It was simple and fast

 I would shop here again

I returned to shop at eCost as my previous experince was very good and the product cost were right. :-)

 I would shop here again

Was a great thing to buy something from ecost. I would do it again the next time and i recommend you shop to my friends. Great shop cheers Kleemann Christian

 I would shop here again