eCost

I'm very disappointed in ecost. I ordered 2 sets of PC speakers and only received one of the sets. I informed them, they escalated to a 'supervisor' who tried to blame UPS. However, I carefully explained that the shipment, boxed at their warehouse, did not contain 2 sets of PC speakers as was indicated on the packing slip. The shipping box was big enough for 2 sets, but only contained 1. I haven't heard back from the supervisor; it's been 3 weeks now. I still have only the one set of speakers (open box merchandise sold as new, by the way). There seems to be nothing left to do. I've already called, emailed and submitted a case to the customer support. Why can't they simply check the shipment weight to prove I didn't receive the merchandise?

 I would not shop here again

BUYER BEWARE - They will NOT return ANYTHING that is NOT damaged even if you DID NOT EVEN OPEN UP the package!!!    I ordered a Panasonic Blu Ray player for my wife for Xmas - and my wife also ordered one for me unknowing that we both   Read full review...

 I would not shop here again

Exactly 7 minutes after I placed an order for a WD 2TB external drive on November 13, I noticed that the model number did not match the photo shown at eCost's site and cancelled the order. It was after-hours, so I followed up with a phone cancellation   Read full review...

 I would not shop here again

What a rip off!  I will never buy from them.  The bait you with low prices and suck you in to expensive membership.  Stay away.

 I would not shop here again

Placed an order for two Apple IPod Nano's on November 22nd.  Confirmed payment with their credit department.  Was notified the items were to be shipped on 11/24/09.  Per their confirmation the items were sent to UPS. 
12/5 - checked my credit card.  A credit for the purchase was issued.  No notification by ecost.
12/5 - called ecost.  Said UPS never picked up the order.  Confirmed with their Rep that UPS picks up orders from them every day.  Was told the order was cancelled because it was not picked up.  Requested a supervisor.  No one answered, left msg, no call back.
NOTE:  These were major Santa Claus presents for two out of five children.  All they have asked for. Their Father laid off 11/30 after being back at work only 3 months due to a previous lay off.

 I would not shop here again

Ordered an TWIN2X4096-6400C5DHX(4GB memory). They shipped a TWIN2X2048-6400C5DHX(2GB memory). Ordered part 11-16-09. Shipped 11-17. Received 11-23. Found out it was the wrong part. Contacted JBaker at eCOST 11-23. Got back to me 11-25. Called to see if eCOST are going to give me a refund or ship the right part. eCOST said "they will determined that, when they get the package". Also said they were going to take the item off the web. Got shipping label and sent package 11-25. Checked the web for the item. Still there for $86.99 on 11-29. Package arrived at eCOST 12-03. Called to see if eCOST are going to give me a refund or ship the right part. eCOST said "They only give a refund if you return a Package". Grrrr. Went to purchase a new one. Did a price comparison. Found eCOST is now selling the item for $162.99. Doubled in price. When I order the new part it will take a week. I spent a month with out my part. I find this company very confused!

 I would not shop here again

Placed an order on Tuesday with 2 day delivery, and called repeatedly on Thursday when the computer showed it hadn't shipped yet.  The first person said it was going to ship today, the second one said it was going to ship from an affiliate warehouse next week, and when I called a third time to cancel the order I was told it shipped yesterday and was too late to cancel. 

These people clearly have no problem making up stories and lying about the status of orders to try to make a sale - I'll go elsewhere next time, even if it costs a couple bucks more.

 I would not shop here again

Very disappointed. I bought a Garmin NVI 350 refurb from ecost. It arrived in a plain box. It had a scratched screen, scuffs and dirt on the case, all of which I could have tolerated, but it was defective. It has a dim screen even at max   Read full review...

 I would not shop here again

I have placed several orders with eCost without incident, however I am very disappointed with a recent customer service issue.  On my last order approximately 2-3 weeks ago, I signed up for their Platinum Premium membership.  I was sold on this   Read full review...

 I would not shop here again

I ordered a Canon digital camera from ecost. I never recieved a notice that it was back ordered. After 2 months no response I had to CALL to cancel the order. I never got the camera in time for our vacation. Not worth it!!! False prices with ads because they do not have items.

 I would not shop here again

I would not buy anything from eCost. Our brand new Dyson Vacuum cleaner arrived to us in an unusable form: the vacuum is not sucking up dust or anything, the brush on the vacuum is not working, one  attachment is broken  (not from the shipment process). Now, eCost is telling us that we have to pay to return merchandise that they sold to us broken. The "repair shop" is miles away, and the "repair" guy doesn't have the greatest of reputations when it comes to "repairs". eCcost should be investigated.  It seems that I am not the only one complaining of defective merchandise being sold by these clowns.

 I would not shop here again

I tried to order a computer through this company but my order was cancelled twice before they shipped it although I started receiving emailed fliers (ie. SPAM) from their company immediately. I ordered online on day one. On day two they   Read full review...

 I would not shop here again

Ordered 3 blue tooth headsets. 2 fine, 1 DOA. Would not charge or power up.  Easy to trouble shoot, since I had 2 others of the same model.  Called up Ecost for exchange (wanted same model).  Ecost customer rep insisted that I call manufacturer to trouble shoot DOA device. I replied that was not interested in calling the manufacturer and trouble shooting, since it was clearly DOA.  She then informed me that I would have to also pay shipping back to Ecost and 20% restocking fee.  Buyer beware!  Seems if you purchase anything from Ecost that is defective, plan on the run around.

 I would not shop here again

eCost advertised a new computer monitor but shipped me a refurbished one. I notified them the day it arrived and had lots of trouble getting them to take back the monitor. Ultimately had to dispute the charge to my credit card. Their customer service is horrible. I'll never purchase from eCost again.

 I would not shop here again

I do not know why people rate this store so bad. Thier prices are excellent. Customer service is good. They sell refurbished/recertified products which are excellent value.

 I would shop here again

Well, I will agree that the prices at e-cost.com are hard to beat. I recently bought 4 LCD TVs, and all but one was what was promised. Today I received the last of my order, a 32" Westinghouse with DVD (re-certified) I even paid extra for a grade A,   Read full review...

 I would not shop here again

This is not a good company.  Stay away. I've done a search of their business after my own experience and find so many people that have had bad dealings with them. I myself have experienced price switching after the purchase. I purchased PC Ram at one price, they cancelled my order stating it was not available from the manufacturer and yet that very same day they updated their website with an increased price on that same item and marking it "in stock."

 I would not shop here again

Absolute nightmare!  Worst consumer experience of my (age 50+) life! They sold me a defective Ipod.  It would not play music if I moved it.  I returned it and they replaced it with one that would not hold a charge.  I told them I wanted a refund.  They promised me a refund in writing, but then they alleged that they didn't receive the Ipod and refused to refund my money.  I gave them the FedEx tracking number and they still alleged that they never received the defective replacement Ipod.  While I was arguing with their call center in India, they sent me a third defective Ipod instead of giving me a refund. (This one wouldn't hold a charge either.)  I sent the third one back to their headquarters in Texas and heard nothing from them.  I contacted them by email and received a series of messages promising to contact me in 24-48 hours, but no one ever responds. Over 5 months, I repeatedly attempted to obtain my refund by writing letters to their headquarters, sending emails and talking with their call center in India. Never buy anything from this company.

 I would not shop here again

I've ordered from eCost on several occasions, I'd say about half went through with no problems, the other half were nothing but trouble.  They call, they email saying there's a problem with the order -- I call, I respond to the emails and then a few days later they send an email saying they cancelled the order due to no response.  This last order, I received an email from someone who actually gave a name and a direct phone number and when I called the 800-number and dialed his extension, my phone went dead - three times I tried.  Their customer service is in India or the Phillipines or something, can hardly understand them.  It's to the point where I don't bother ordering from them if it's something I really need, just stuff where they had a good price on it, so if I don't get it I'm not really worried about it.  They're undependable.

 I would not shop here again

Purchased a trial membership for Platinum Service on eCost, but failed to read the fine print (don't remember it anywhere). It sucked, the "Platinum Membership" was nothing more than a whole lot of bogus emails telling you that you can get something like a big screen TV for $199. When you go to the site--the very link they give you--the price has expired.

Then after four weeks they post a $39.98 charge to your account without telling you. As I never use the account, I was unaware that there was a balance and ignored it for 2 months. Of course the fees made the $39.98 double--so I was paying twice the amount for some crap service I didn't even want.

I write to eCost and they ignore me. Finally I complain to the credit company and they call. eCost finally answers and wouldn't back out the charge. Then eCost refers me to Linda Potter (no relation to Henry) and she is absolutely worthless. Takes 2-3 weeks to get back to me and will not let me to take this higher up the chain.

Stay away!

 I would not shop here again

Will no longer shop at ecost.com Prices are sweet like 30% less than others and easy ordering however they offer no customer satisfaction guarantee. my recent order was the wrong part and I asked to exchange as I would pay shipping and they declined stating all sales are final. this is a bad policy coming from an online vendor. they hold your sale final as if you had a chance to hold the product before purchasing. bad form for an online store in my opinion and ill shop where there is a satisfaction guarantee.

 I would not shop here again

False Advertisement.  
Bought a HP laptop.  
Here's the link for it http://www.ecost.com/Detail.aspx?edp=50569182&navid=155441519  
They didn't give me my ext DVD±RW  
Call them up, they say even though it's listed under description and specifications it doesn't mean the dvd rw included. It only means its compatible with the laptop. Its like saying even though wireless 802.11a/b/g/n WLAN is listed, it isn't included. Might as well sell me a a empty shell of a laptop. eCost have no integrity or honesty, dont do business with them. I'm sticking to New Egg and Amazon.

 I would not shop here again

DO NOT ORDER FROM HERE!!!!! HORRIBLE. I ordered on July 28, never received the items. THEY messed up my shipping address, I went back to check this, and yea, they messed it up, it was sent back to them, I have the UPS confirmation they signed for it on July 30!!! It is now Sept. 14, and NO REFUND. I have been calling for 2 weeks, every person gives the SAME excuse, and forget about talking to a manager, he's not there, somewhere in a CAR!! i kid you not!!!! I am extremely frustrated!!!! Good luck if you ever order and want a refund. I am close to contacting the BBB, or somewhere to put the word out, 45 days to refund is not acceptable.

 I would not shop here again

My item arrived missing several non-vital components that the website said they came with, and the serial number was blacked out on the back. I've bought refurbished items in the past, and have never seen that before. It just has a shady feel, and I   Read full review...

 I would not shop here again

I have bought before at ecost.  Items often arrive on time, however, recent order was an headache.  Customer service reps. argued, refused returns authorization for me to return a defective item out of 5 items I bought. It appears as if I am speaking to someone in Asia - both person sound the same and said the Manager is in a meeting.  My previous order that was delivered on time before has given me a wrong illusion that Ecost is a good company, until you have issue with items to be returned, then they are dubious. Terrible and shameful.  I spent 40 minutes on the phone. I wiill now not buy at ecost.

 I would not shop here again

Currently ECost.com is listing a Toshiba Satellite Pro S300-EZ1511 for $399.00 plus $15.99 for a total of $414.99 on Google Shopping. However, when I tried to order this item they show a price of $469.99 plus shipping on the checkout page.  I called their customer service and explained they are false advertising and they said they will not honor the advertised price of $399.00.  Very poor service and they are guilty of False Advertising!

 I would not shop here again

Without a doubt one of the most frustrating buying experiences I've had. Tried to return a Toshiba Monitor that I bought. The web site is confusing as to whether you're buying a TV or a Computer monitor. I wanted a TV, and got a monitor instead. I would of had no problem paying for return shipping on the item. After calling Ecost.com and listening to the endless hold "Commercial" their representative told me that all sales are final and they don't except returns.
Buyer beware!!! They arn't very customer friendly at all.
Won't buy there again.

 I would not shop here again

I ordered a LCD TV and mount from eCOST.  The TV had a VESA pattern of 200x200.  The mount listed below, only supports 100x200 and not 200x200 like you would expect from the description (taken from the website).  I called them the day after receiving iit.  They said they needed to talk to a product specialist.  No calls back. I have called them 3 times now and I am still getting jacked around.  All over a ~$23 mount.  I am on hold right now as the bunch of monkeys are still looking into it.  They keep saying they will call me back but nothing.  So if you don't ever need any customer service or too return something you might want to buy from them, but this is the last time I will be buying from the useless company.

http://www.ecost.com/Detail/Accessories/Elexa/DC30SJ/42810239.aspx?navid=155442193 For 10" - 30" screen size weighing up to 60 pounds. Fits VESA 75, 100, 200, mounting pattern, tilt & swivel, with extender plates, level & stud finder included.
eCOST.com Part #42810239
Mfg. Part #DC30SJ

Cheers,
M

 I would not shop here again

ecost is the worst company to deal with on the Internet. Though their deals are at times almost unbelievable the grief they put you through can break your heart in two and destroy any hope you have that retail companies even know what costumer service   Read full review...

 I would not shop here again

Customer service is terrible. They never do what they tell you they will do. I got a defective tv (after turning it on for a few minutes the screen would go black but the audio would stay) in April 2009 and  I have been trying to replace it. They   Read full review...

 I would not shop here again

Don't ever give this outfit your credit card number! ECOST is a very bad outfit to deal with. This has to be the worse store I have ever dealt with online. They have this scam where they charge you $40. for a member ship which entitles you to sale   Read full review...

 I would not shop here again

DO NOT PURCHASE ANYTHING FROM eCOST. Oh, how I wish I would have seen the reviews from this site prior to making my first purchase from eCost. They are, without a doubt, the worst online eTailer I've dealt with in 10 years of purchasing goods and   Read full review...

 I would not shop here again

If you order from this place, then you need your head examined. I ordered a bluetooth mouse and bluetooth adapter on 7/18/09.  I received the mouse on 7/22/09, but not the adapter.  I called e-cost and they informed me that the adapter was   Read full review...

 I would not shop here again

I was shipped a used item instead of factory refurbished as stated on the site, item came in a zip Lock bag with no software CD nor install guide, item does not have any re certified/reconditioned stickers and is in very poor condition  
 
Item also does not function after I got the software from the web Logitech software says item is defective need to contact customer service, I have wasted 3 hours dealing with this used item and if this is what Logitech considers refurbished I no longer wish to receive any replacements as I do not trust eCOST nor Logitech.  
 
I have called ecost this morning spent 12-minutes online only to find out that they will not provide me with an RA number to return item but did encourage me to deal with the mfg.  
 
I think this is a very shady operation, it may be a SCAM!  

 I would not shop here again

delivered broken blu ray player that was refurbished and unproffessionally packaged. Spent endless time on phone,had to waste more time calling manufacturer to establish a "case number", asked twice to speak to supervisor who did not return phone call, was finally promised a return authorization number within 24 to 72 hours. 5 days later , still waiting,

 I would not shop here again

Product didn't work with my Mac. But instead of money back I had to order something instead AND PAY UPFRONT AGAIN for the replacement order to get the refund for the first order. But for that I had to a) call the manufacturer for a case number and then b) call them again to give them the case number. But if that wasn't enough I again had to call them I don't know how many times to settle for the replacement and the refund and the return labels to ship back the first order. ONE BIG TIME CONSUMING AND NERVE WRECKING transaction. I am in my fourth week now going back and forth with them and no end in sight. I am *that* close to just cancel my payment via my credit card company to end this mess. 

 I would not shop here again

I'm already regretting my purchase with your company and will tell everyone I deal with to avoid eCost.

I purchased 2 Polaroid i737 digital cameras on June 18th. Received them in a timely manner. That was great. However one camera has visual wear and the serial number sticker smudged. The other looks brand new and works fine. The camera with visual wear does not work properly.

I called the 800 number, waited on hold 10 minutes or so, got a lady named Chris. She told me to call the manufacturer and gave me a number to call to get a case number. That number goes to a mail box that is full. I have since emaild them and have yet to hear back.

All I want is a product that works properly. Just replace the camera or give me my money back. I do not think I should have to deal with the manufacturer on something that I just purchased, "recertified" or not.

This will more than likely turn out to be a $45 learning experience.

 I would not shop here again

Ecost shipped the wrong item. Ecost's "World Class" customer service would not respond to the issue by email. Ecost telephone customer service promised a quick resolution with return postage labels, however when contacted 10 days later after no sign of the RMA materials I was informed after a lengthy hold that I would have to wait until the following week to have the "Customer Service Manager" look into the matter. My impression is this company is either very poorly managed or is in bad financial shape. I will pursue the matter with the BBB as well as initiate a credit card charge back. I strongly recommend buyers look to other more reputable online retailers for their purchases

 I would not shop here again

Absolutely the worst. I purchased 3 items and requested 2nd day because we were going to be on vacation. Only 2 items came 2nd day, the 3rd was sent FedEx Ground. At the time of the order, if they had confirmed that the 3rd item was going to be shipped by FedEx Ground I would have not made any purchases, the net result I unnecessarily paid extra for 2nd day delivery. In attempt to correct this situation, I spent a lot of valuable time with their customer service to get a refund as I was unable to receive the 3rd item while on vacation.

Their customer service is horrible. Do not purchase from eCost.

 I would not shop here again

eCost doesn't say ALL SALES FINAL but that is what they are. I am SO angry. I tried to cancel before the item shipped but apparently once they have your money they don't give it back. Ok, I get that, my booboo. It would all be ok if I could just get the camera. It seems the ups plane took off 2 days ago from Texas & NEVER landed. I live in Nevada. You can pretty much get anywhere in the world for a 2 day flight. I called UPS & they have no idea & told me to call eCost & have eCost call them. Well eCost basically told me to F**k off. So here we have it a week later & no camera. DO NOT DO BUSINESS with them. Seriously.

 I would not shop here again