eCost

delivered broken blu ray player that was refurbished and unproffessionally packaged. Spent endless time on phone,had to waste more time calling manufacturer to establish a "case number", asked twice to speak to supervisor who did not return phone call, was finally promised a return authorization number within 24 to 72 hours. 5 days later , still waiting,

 I would not shop here again

Product didn't work with my Mac. But instead of money back I had to order something instead AND PAY UPFRONT AGAIN for the replacement order to get the refund for the first order. But for that I had to a) call the manufacturer for a case number and then b) call them again to give them the case number. But if that wasn't enough I again had to call them I don't know how many times to settle for the replacement and the refund and the return labels to ship back the first order. ONE BIG TIME CONSUMING AND NERVE WRECKING transaction. I am in my fourth week now going back and forth with them and no end in sight. I am *that* close to just cancel my payment via my credit card company to end this mess. 

 I would not shop here again

I'm already regretting my purchase with your company and will tell everyone I deal with to avoid eCost.

I purchased 2 Polaroid i737 digital cameras on June 18th. Received them in a timely manner. That was great. However one camera has visual wear and the serial number sticker smudged. The other looks brand new and works fine. The camera with visual wear does not work properly.

I called the 800 number, waited on hold 10 minutes or so, got a lady named Chris. She told me to call the manufacturer and gave me a number to call to get a case number. That number goes to a mail box that is full. I have since emaild them and have yet to hear back.

All I want is a product that works properly. Just replace the camera or give me my money back. I do not think I should have to deal with the manufacturer on something that I just purchased, "recertified" or not.

This will more than likely turn out to be a $45 learning experience.

 I would not shop here again

Ecost shipped the wrong item. Ecost's "World Class" customer service would not respond to the issue by email. Ecost telephone customer service promised a quick resolution with return postage labels, however when contacted 10 days later after no sign of the RMA materials I was informed after a lengthy hold that I would have to wait until the following week to have the "Customer Service Manager" look into the matter. My impression is this company is either very poorly managed or is in bad financial shape. I will pursue the matter with the BBB as well as initiate a credit card charge back. I strongly recommend buyers look to other more reputable online retailers for their purchases

 I would not shop here again

Absolutely the worst. I purchased 3 items and requested 2nd day because we were going to be on vacation. Only 2 items came 2nd day, the 3rd was sent FedEx Ground. At the time of the order, if they had confirmed that the 3rd item was going to be shipped by FedEx Ground I would have not made any purchases, the net result I unnecessarily paid extra for 2nd day delivery. In attempt to correct this situation, I spent a lot of valuable time with their customer service to get a refund as I was unable to receive the 3rd item while on vacation.

Their customer service is horrible. Do not purchase from eCost.

 I would not shop here again

eCost doesn't say ALL SALES FINAL but that is what they are. I am SO angry. I tried to cancel before the item shipped but apparently once they have your money they don't give it back. Ok, I get that, my booboo. It would all be ok if I could just get the camera. It seems the ups plane took off 2 days ago from Texas & NEVER landed. I live in Nevada. You can pretty much get anywhere in the world for a 2 day flight. I called UPS & they have no idea & told me to call eCost & have eCost call them. Well eCost basically told me to F**k off. So here we have it a week later & no camera. DO NOT DO BUSINESS with them. Seriously.

 I would not shop here again

I odered a heater (at a fairly good price) for our cottage on May 5.  I expected delivery at the cottage before our arrival May 21st.  The holiday weekend came and went without the heater, and I got an email that it was shipped on May 26.

We will be back at the cottage soon and hope to find it there, protected from the weather.   The company never said it would be late and failed to acknowledge my email.  A phone call got a "let us know if it is operating okay, but no apology.

 I would not shop here again

Having dealt with this company over the space of several years, -I have one analogy for anyone with a memory & a brain: "DAMARK".Sure, the selling presentation is TOP NOTCH.  BUT: The merchandise is SUB PAR -- often with little quirks that   Read full review...

 I would not shop here again

Made a purchase on 4/08/2009.  I used to buy stuff from them regularly a few years ago, but I had a bad experience and stopped buying from them.  I figured since they are still in business a few years later, perhaps things had gotten   Read full review...

 I would not shop here again

After placing my order with ecost I realized a couple of very important things:1. Make sure to read ALL the information on the web page2. Read the reviewsI placed an order for an HP printer with ecost yesterday 6/8/09, their web   Read full review...

 I would not shop here again

The worst customer service ever!!!  
 
i ordered a hp touchsmart laptop and says it was in stock. the lied to me, i place the order using a 2 days delivery and they put my order on backorder because was not in stock and told me to wait 3 week for delivery. i called to customer service using another name and asking for the availability and the told me its on stock. they just want take your money and once you place the order your are Fuc....d i had to cancel the order and still waitting for my refund.  
 
please do not neverrrrrrr trust in this company.  
 
the customer service personal does not care about your frustrations and hang up the phone and tell a lot of lies.  
 
Jay Fernandez  
Order number E8638918  
hp touchsmart laptop  
fernandezjay@hotmail.com
This review was modified by its author

 I would not shop here again

Order number WAS: E8632621
After placing a $400 + order for my company for equipment that needed to go into service 4 days later. (ordered 2nd day air) I received a order cancellation notice via email seven days later. Quote "NR - Customer did not respond to our request for more information"  Phones at my business are monitored 24 hours a day. No calls where received. Only email I got was the cancellation. They also claim they were unable to verifiy credit card info (can't tell you how many Newegg, Tigerdirect, Mwave orders I have placed this year) no problems with these companys. Would not reinstate the order but I could reorder at "possible NEW PRICES" hummm! I don't think so! The hassle and money this has caused will assure I will not do business with them again.

PS... you have to listen to a 30 second commerical to get to customer service with dead air after for another 15 seconds (makes you hang up thinking you have been disconnected)

 I would not shop here again

Beware:  If item is defective out of the box you have no recourse but to the manufacturer - I purchased a TV that was defective "out of the box"  Viewsonic wants me to pay to ship it to California and wants three weeks.  eCost simple washed their hands of the transaction.  No mater what the price - no service no customer. 
Dr. Richard H. Knee

 I would not shop here again

Overall, the experience was positive. The product (a Western Digital portable harddrive) was in stock and the price was good (about 10% lower than other places I checked). The length of time between placing my order (on a Friday night) and the product   Read full review...

 I would shop here again

This is the worst store you could possibly purchase items from.  They don't accept returns on most items.  They are responsive but completely unwilling to help when called.  I cancelled my order next day and they said that my order had shipped.  It actually shipped two days later and then they had the nerve to tell me "no returns."  The item arrived and the screen is messed up, with the pixels darker in one corner of the LCD laptop screen.  Terrible retailer.  Don't buy from them!

 I would not shop here again

I ordered a usb flash drive from them: 64GB DataTraveler 150 - Black.
They just cancelled the order after receiving confirmation on it w/o providing any reason.

 I would not shop here again

STAY AWAY FROM THIS STORE!

I recentrly purchesed a Kodack Zi6 from them and wished to return it back the same day I revided it since the item had clear scratches on it - they will NOT accept your product back for a money refund!

Be ware of this - you will not be able to return your item for money back.

 I would not shop here again

This company is the absolute worst of Internet Retailers.  They charged me for some "Platinum Club" service that I never ordered nor authorized.  I emailed to get a refund and they refused stating that "We have reviewed your order and it shows   Read full review...

 I would not shop here again

Bad experience. Price is too good to be true.  No Returns. Beware.Its been 3 days since I placed my order and they have not "released" it form the credit department despite 4 calls to customer service and giving them the phone number of the bank   Read full review...

 I would not shop here again

I will never shop with eCost again.  They are scammers, and I think they didn't actually want to sell me what they promised.  Here's the full text of my email chain:On Wed, 1 Apr 2009 13:50:09 -0500, XXXX wrote:Mr. yyyy,In   Read full review...

 I would not shop here again

<!-- @page { margin: 0.79in } P { margin-bottom: 0.08in } --> Absolutely horrible experience and will never do business with them again.I searched for a flat screen TV through froogle.com and found ecost.com as the cheapest   Read full review...

 I would not shop here again

I purchased a refurbished Dyson DC17 Animal from ecost.com. There were certain accessories that I thought I would be receiving since they were described in the product overview, photos of them were shown in the product description, and they were listed   Read full review...

 I would not shop here again

Great prices.  Sleazy practices.  They love to intimidate you into buying a useless Platinum membership for $39.95.  They are current offering a $1.00 one-month trial Platinum membership but they don't tell you that you are billed for a year automatically at the end of the month.  They don't tell you that the one-month trial doesn't give you free shipping.  They also reject their own rebates for no more than an excuse, daring you to fight it.

 I would shop here again

In March 2009, I purchased a Motorola S9 headset which was labeled "new", and "will be shipped in OEM packaging" (usually simply meaning, no fancy box). I selected the company based on lowest price.They shipped this headset in a flat envelope, so   Read full review...

 I would not shop here again

This is not a customer friendly web store! I have have 2 very negative experiences in 2 months and refuse to buy anything from this store here on ...If post sale customer service is so bad I dread to think what post delivery service is like.   Read full review...

 I would not shop here again

Be careful, They do not provide support for items they sell.  The televison I purchased was Dead On Arrival. eCost.com expected me to pay for shipping to return the television and shipping to get another televison. That mean I would pay for shipping three times all because they shipped me a defective television. Thats not right. Their customer service representative was not helpful and quite rude.  What ever happen to customer service. Stay away from this company

 I would not shop here again

Save yourself trouble and your money. Even if you are very very lucky enough to save a couple of dollars this store is not worth your time. I was a platinum member. With it you qualify for five free shipping orders. The problem is if they cancel your order they will not give back your free shipping offer which you actually pay for with membership. They did this twice to me. They also would not answer my emails concerning this. What would you online shoppers call this practice? Not only that when they cancelled my orders the reason was because the manufacturer could not fulfill the order yet they kept right on selling the items and still do as of this writing. There are plenty of good online sellers available. Stay with Amazon or Buy.com or someone else. They are not worth risking your money or time and effort.

 I would not shop here again

AVOID their "platinum outrageous offers" plan (at $40).  The items are available in quantities such as "2 items".  That's not "2 items per customer", that's actually "2 items will be sold."

Furthermore, if you TRY to buy the $1 trial monthly membership, they'll charge you the $40.

On a previous experience, they cancelled the order because I did not return an email quickly enough.

 I would not shop here again

I purchased a Jabra BT350V Wireless Bluetooth Headset from ecost - what a mistake. The item received was obviously used, the earpiece was scratched up and the users manual was a hot mess!  The earpiece did not work from day one.  I contacted ecost and was told I needed to contact the manufacturer first.  It had been less than a week since the item had been received so why would I contact the manufacturer.  It wasn't worth the aggravation for $22.49 - I guess you really do get what you paid for!

 I would not shop here again

Don't waste your time and money on eCost!If eCost says it's "factory refurbished", there's a very, very good chance it just won't work when you get it, and also a good chance that eCost will refuse to exchange it for another.I   Read full review...

 I would not shop here again