eCampus.com

This is the second time I tried to order a textbook from ecampus.com and the second time I have swore I would never buy another book from them again. This time I mean it! The book I needed was $15.00 cheaper than my college bookstore but between the 2-3 business day time frame, the "I'm sorry, the supplier cancelled our order, so we cancelled yours" BULL@$^&...I won't buy from them again! Last year it took me a month for a book that was promised in 2-3 business days! What a horrible company and a waste of my time!

 I would not shop here again

Just recently I found myself being assigned quite a hefty task at work: create a presentation for a training seminar for some of the new recruits at my company. I was told to implement several areas in my presentation, including marketing and accounting.   Read full review...

 I would shop here again

I am very disappointed in ecampus.com service. I placed an order for a book "Neuropsychological Evaluation of the Child" for $59.96, I never got a confirmation email in fact I never received any emails from ecampus.com I then checked the status of my order online, it had been cancelled. I called ecampus.com, they said they had cancelled my order because the book price had gone up to $70s, and I could still order the book. I passed on the offer. And they insisted they generally send out emails, NOT in this instance. I guess they did'nt know what to say, "sorry we are raising the price of your order"

11/3/2006



 I would not shop here again

After just getting off the phone with another CSR, I am disgusted with this company and their service ethic. I ordered two books from them. The first book I was looking for was entitled The Sundance Reader. I looked it up on their site and purchased a   Read full review...

 I would not shop here again

I ordered a textbook from them that they sent to me with missing items inside. When I e-mailed them twice about the missing items, they never returned any of my e-mails. One week later after sending them a threatening e-mail did they FINALLY respond back but yet were not very helpful and practically accusing me of lying about the missing items. When I sent them the information that the textbook was suppose to come with the items as promised. They once again e-mailed me back and said that it was their mistake and that it was indeed THEIR FAULT but offered no suggestions in fixing the matter. What's worse is that they told me I can return the book but STILL WOULD HAVE TO PAY THE 10% RESTOCKING FEE!!! So pretty much I would have to pay them to return my textbook that they made a mistake on and even told me that they made a mistake. So unless you guys want to get ripped off by these people, don't purchase anything from them.

 I would not shop here again

I signed up for an on-line course late and needed a book ASAP. eCampus had the book cheap and provides expedited shipping, so I ordered it. After 3 business days, no book, no e-mail notification, so I sent an inquiry. They did not respond to my inquiry and notified me a week later that they could not locate the book and cancelled my order. This was my first, and will be my last, order through ecampus.com. I order merchandise on-line all the time, and this is the absolute worst experience I’ve had.

 I would not shop here again

FROM A SELLER'S POINT OF VIEW - I have never bought a book from ecampus, but I sometimes sell books on their Bazaar/Marketplace, and I have to say, it is the worst third-party website I have EVER dealt with. I completely hate ecampus, and often have   Read full review...

 I would not shop here again

Four months after shipping a buyback order (two boxes of books) to ecampus.com, they have still not issued payment. The best word I can think of for their business practice is FRAUDULENT. Don't do business with them.

 I would not shop here again

I will Never shop at ecampus.com again. I really think that they do dirty business and they take money that is not theirs. They pride themselves as cheap college textbook supplier but they want to catch any way possible so they can scrape every penny   Read full review...

 I would not shop here again

Ecampus is horrible. This was the worst experience in customer service I have ever had. One book stayed on the Ships in 7 - 10 days status for two months. They finally shipped the other books in the order about a week before school started. The one that was unavailable for so long I finally found through another company and had it shipped overnight. I called ecampus and they told me that the credit error status was because they had to get the credit card number from me to process the one book shipment since it would now be a different amount from the original order. She said if I didn't give her my number again then it simply wouldn't ship which was fine with me. She told me I did not need to cancel the order because it just wouldn't go through. Now, today, I have an email that the book has shipped and my card has been charged. Thus overdrawing my account. I will never ever again use ecampus.

 I would not shop here again

Ordered books 6/8/06. Charge card charged on 6/8/06 when books shipped. Called on 6/15/06 to say books did not arrive. Company told me to wait until 7/7/06. Called on 7/12 to say I did not receive books. Company issues a trace and tells me I have to wait until 7/26/06. BASICALLY, COMPANY GETS TO KEEP MY MONEY FOR 50+ DAYS WITHOUT DELIVERING PRODUCT. This is a high volume shipper, however, they cannot get results from a trace placed on 7/12 until 7/16/06. DO NOT ORDER FROM THIS COMPANY.

 I would not shop here again

London is a very busy city, and in some way is not suitable for living. in another word London is a city for doing business, studying,

 I would not shop here again

I also mailed several of my textbooks for buyback, at the end of January 2006. Well it's July 2006, and despite contacting them 3 times to ask where my check is, I still haven't received it, and don't hold out any hope. Same line, every time "we're behind in check processing due to overwhelming demand, so checks will be x-y weeks late" (substitute 'x-y' for whatever time period they chose in each subsequent email!). What a scam. Meanwhile they are holding our money and earning interest on it. Furthermore, since I sent them an email threatening to take legal action over the incident, I cannot reach their website from my home computer. What a reputable company...

 I would not shop here again

I used the book buy- back, well let me tell DON'T!!!
I have been waiting for 6 mos. to get the check and each time you call you get the same response "we are having trouble with the check processing" that's crap. They just don't want to pay and figure that you will give up. Well they screwed with the wrong person, I am contacting the State Attorney General's Office in the State of Kentucky and the FTC. They are not getting away with this!!

 I would not shop here again

Ecampus.com sucks! I sold back two books to them, here it is 6 months later and no check. I am getting in touch with BBB. DO NOT SELL OR BUY FROM THIS COMPANY! I wish I would have checked here first before selling my books!

 I would not shop here again

I ordered a book that I really needed in a huge hurry, and paid almost $20 for overnight shipping by UPS. Then two days go by (no book) and I'm finally sent a tracking number...for regular postal mail! Ended up taking approx a week to get here, which was 2 days AFTER the test that I needed the book for. Tried contacting the seller, and never received a reply (wanted the extra shipping charges refunded to me), so then contacted ecampus. They replied with one sentence..."Any discrepancies/resolutions must be handled between the seller and you"
They did not even sign their name to the email! No information whatsoever.

I'm going to file a formal complaint. This is clearly fraud and they're making money off of everyone they can possibly scam.

 I would not shop here again

I purchased books from e-campus August of 05 and received them quickly and in good shape. Encouraged by this I took advantage of their buyback program. I generated the buyback, boxed the books and shipped them on December 10, 05. I then patiently waited, no check. The site showed they mailed the check but no date of mailing. This was in February, 06. I e-mailed them and received the we're backlogged on our buyback program and it will be 10 to 12 weeks. Well it is now 7 months and still no check. After my fourth irate e-mail I get a response stating the check was mailed the 19th of May. Still no check at my door. This is the worst company I've ever dealt with and and should be put out of business, the buildings razed to the ground and then seeded with salt so nothing every grows there again.

 I would not shop here again

I received my book from eCampus.com and it was already DAMAGED! It was supposedly "NEW." There was no shrink-wrapping to protect the book. The book was bent, the cover was creased, and they have only offered me a choice of 10% off or I could return the book. They have me between a rock and a hard place because I need the book for an upcoming workshop.

What a ripoff!!!

 I would not shop here again

I placed an order on 4/19/06, and got an email from ecampus saying that the books would be shipped by two weeks at the latest. Three weeks later, I got no books, and no response. I called ecampus three times, but could not a clear answer on the shipment. They said they were still checking with their distribution center and could not even give me an rough estimate when the books would be shipped. I also followed up with two more emails which I got no response.

on 6/1/06, I went back to the website to check on the status of shipment and found that ecampus had cancelled the shipment without giving me a call or sending me an email. I just sent another email asking about the cancellation, but I doubt it if I will get any response. The service they provide is awful, and it is very unprofessional how they could treat their customer like that.

 I would not shop here again

As any college student is, I am always interested in re-selling my overpriced textbooks as well as looking for the best deal. Well of course I'll never get what I paid for them but I decided to give ecampus a try since they actually had a decent buy back rate. So here I am, over 4 months later (I was told that it would only take a month or so), and I still have not yet received a check. I have emailed customer service a few times and have been told that they were having huge volumes of business so they were at least 12 weeks behind schedule in check issuing. Which I see by other reviews that this excuse has been used several times before. To sum it up, I think I got screwed over. Check bluerectangle.com. They seem to be doing a lot better. As for ecampus, I will call them every day twice a day if that's what it takes to see the money I am owed.

 I would not shop here again

I was online looking for a pharmacy technician's pocket drug reference. I found a few online stores that carried the book that I was looking for, but Ecampus.com had the lowest price (about $2 less than anywhere else). I was to start my new job in   Read full review...

 I would not shop here again

I recently purchased a large order of books from eCampus. The prices were great and received all books in great condition, right on time. I will order from them again in the future and think they offer great prices and really impressed me with their service.

 I would shop here again

Don't do business with this company. I ordered 7 books from ecampus.com and they only shipped 4 of them and said the other 3 were on backorder. They repeatedly assured me that 2 of these books would be sent but that for the other one I would need to order it again because they couldn't make enough money on the book. The price is the reason that I ordered the book to begin with!!!

I never received the other 3 books and out of the 4 I did receive one of them looked slightly used even though they sold it as new.

Throughout this process, which took about a month, they repeatedly lied to me.

 I would not shop here again

I must be in the minority here, but my experience with ecampus went fine. I ordered a total of 6 books from ecampus one evening. Some of the books were listed "in stock" some stated "usually ships in 5-7 days" I realized that it takes this 5-7 day   Read full review...

 I would shop here again

On November 3, 2005 I placed a buyback order with eCampus for some textbooks totaling $125.85. On November 5, 2005 I mailed out the box of textbooks using a printed label supplied by eCampus. On January 30, 2006 after not having received my payment, I   Read full review...

 I would not shop here again

TERRIBLE EXPERIENCE! I used eCampus' Buyback store to sell some of my old textbooks. The website assured me that I would get a check back from them in about 8-10 weeks.

I sent my books in December...it is now MAY and I do not have a check! I called them to complain, and they said it would likely be another month at minimum to get my money back. It has been 20 weeks so far, and still counting. Argh!

What a bunch of scammers! I would never have sent them those books had I known that I would not be getting my promised check. STAY AWAY from eCampus!

 I would not shop here again

I bought two books from ECampus.com. One book arrived very quickly. After several weeks I was told that the other book I ordered was out of stock. They told me it should arrive on a certain date (over 40 days later). Well, that date came and went so I called them. They told me it hadn't arrived yet but it would be in soon. The next day, after 45 days of waiting, they canceled my order. Not a good experience.

 I would not shop here again

Worst experience ever! Ecampus is very unprofessional and does not fulfill their side of the bargain. I sold my text to them and (after 3 months) still have not seen any money from them. I have sent over 7 contact emails (of which only 3 were responded to) asking for either my money or my textbook back and was told "As an alternative, we can give you store credit."
What is that? If a business says they give cash for books, then they need to give "cash for books" NOT store credit for books. I am STILL waiting for a reply.
If you value money or your textbook, do not use this company!
Highly unprofessional!


 I would not shop here again

I ordered two texts from ecampus. One of the texts they sent was an older edition than I ordered. Initially, they said I ordered the older edition, but when I emailed them my order confirmation with the new ISBN text confirmed, they back-tracked and admitted they did not have the correct book in stock. They issued me a return receipt, but have not issued a credit back to my Amex yet. They say the credit was denied, and it will be 8-12 weeks before they can send me a check. This is inexcusable. I had to buy the correct textbook at the bookstore and pay extra. Stick with half.com, amazon and barnes and nobles.

 I would not shop here again

I sent in my books using the pre-paid label. It seemed easy enough. Eventually, the online status said a check had been issued. After more than a month, I had not received a check. I contacted them and did not receive a response for over a couple of weeks. I then called them and they said it would be 12-14 weeks to send the check instead of the 4-6 weeks which was still listed on their website. They even acknowledged that they tripled the time that they had originally committed to. When I asked that they just ship the books back to me, they said they had probably sold the books. They had no explanation why they would have already sold the books and be unable to issue a check for them. I wish I had read the reviews here first to see how disreputable they can be.

 I would not shop here again

Took forever to get the items I ordered. They were rude when I checked on my order. Then UPS just dropped the box off w/o my signature. Ecampus told me that I didn't need to sign for the package. Hmmm...strange! I won't order from them again.

 I would not shop here again

I have ordered textbooks from ecampus a couple times. The website ordering system was easy to navigate and usually pretty accurate about the availability of my books. I was advised of a few books that would need a couple weeks lead time. Both   Read full review...

 I would not shop here again

Over the course of a month I sent multiple shipments to the E-campus buy back program. After three months of waiting for payment I contacted e-campus. I was assured on the phone that they were very busy but processing the payments. A month and a half after this conversation with e-campus I again contacted them. I was told that they were still processing payments and that in one of the shipments (over four months ago) that some of the books were missing and they would not be issuing payment for the supposed missing texts. E-campus started out well but I think they are finding fraud more profitable.


 I would not shop here again

I have never purchased from ecampus.com but I did try to sell my textbook to them. They provided postage and I sent my accounting textbook. However, apparently the textbook was either never received or never processed. I have written ecampus.com three times about this matter, asking for the packages tracking information only to receive one unhelpful response.

Even if the blame lies with USPS, the customer service at ecampus.com is substandard. If you want to sell your textbooks back use www.bigwords.com instead and avoid ecampus.com.



 I would not shop here again

i had been looking for nutritional and disease management books over the internet and ecampus emerged to have what i was looking for, i placed my order and sent a check of $ 96.96 on 31st october, 2005. Since then they claim they have not received my check upto date, at the same time my bank said they cleared the check on 8th of november 2005 payed to ecampus account.resently i have been writing ecampus customer care and they have not responded. I have now sent a complain to the U.S internet anti- fraud unit to deal with the matter.
I would advise anyone not to shop with this internet thieves. Ecampus shame on you, know that you are short lived.
I will do anything even if is to bewitch then or use any powerful witchcraft to teach them a lesson.

 I would not shop here again

Ordered a bunch of books from eCampus (wife is in nursing school, again) and they said they had all of them in stock. Sure wish I had checked epinions before ordering, would have saved me and the wife a ton of misery. 1st, their website does NOT work   Read full review...

 I would not shop here again

Yes, Ecampus.com will buy your used text books. They say you'll get your check in 4 to 6 weeks (which is about twice as long as their competitors take). I WISH 4 to 6 weeks! Here it is 10 weeks and they won't answer my emails inquiring about the buy-back. AVOID Ecampus.com!

 I would not shop here again

I purchase a book from ecampus.com. It was apparently shipped by their company, even though UPS showed only record of receiving the order for shipment. After waiting for the book to be delivered and finding out not going to be shipped. I contacted the company and was told it was lost in shipment and asked if I would like another shipped. I said that they could ship me another one, if they could send it immediately. After waiting a week for the second book to arrive, I contacted the company again and was informed that the second order was never actually made. At that point I requested a refund to my credit card and was informed that it would take about 15 days for the credit to be made. After waiting a month for the refund, I still have not received it and am in further deliberations. I will be contacting my credit card company to dispute the charge if I do not receive a refund in the next few days.

 I would not shop here again

Absolute worse customer service I've ever dealt with in online shopping. I had mailed them my books for a buyback back in September, and to this day I still have received no word regarding when I will get my check. Their website states that they mail out checks 4 weeks after receiving the buyback books, but never to this day- 4 months later did I receive anything. Customer service is absolutely moronic, not knowing what is going on nor offering anyway to get in touch with accounts department. STAY CLEAR AWAY FROM THIS COMPANY. They practice fraudulent advertising. I am in touch with Better Business Bureau and will be taking this matter to the State Attorney General's Office.

If you need to sell your books, do it through barnes and nobles, at least they have a reputable name.

 I would not shop here again

I ordered a book from ecampus.com for a christmas present. Their order status webpage listed the book as "on order" for more than 2 weeks, at which time I contacted them about the status. They told me that it was to arrive in their warehouse the next day and it would be shipped out then. Two days later, the order status still showed as "on order," so I contacted them again. They then told me that the book was permanently out of stock. Very disappointing, as I'm sure that they would have never contacted me to advise me of this status.

Don't use this company.

 I would not shop here again