eCampus.com

I used ecampus.com to buy back 2 of my textbooks. The process to buy back books was very easy to use and I liked the fact they paid for shipping and even gave you a UPS shipping label. I was pleased that it went so smoothly.  However, that's where it ended. They received my books on Feb. 25, 2009, signed by Martinez on deck (according to UPS tracking).  It is now May 7, 2009 and still no check. I checked the status on April 15 and it said the books were accepted and they are in the processing status but no check has been printed.  I emailed customer service on April 15 (frankly I had forgotten all about the books) and I get a reply (from Jayme) that the process normally takes 4-6 weeks. (Well, that time was up as of April 15th.) and because this is a busy buy back time please allow another 2-4 weeks.  Back in Feb/March it shouldn't have been a busy time. I'm very dissatisfied.  I will not recommend ecampus to anyone.  They are just crooks!  They need to be shut down!

 I would not shop here again

Beware of eCampus.com and their business practices. On Jan. 21, 2009, I submitted two seperate buybacks and those shipments were received at their facility on Jan. 26, 2009. eCampus states that their policy is to pay customers for their buybacks within 4 to 6 weeks. After waiting for my six week period to pass, I called customer service and was told that due to a huge backlog, processing time is now 6 to 8 weeks and to call back after 8 weeks. I have utilized TextbooksRUs.com and Firstclassbooks.com and literally shipped my buyback and received payment within the same week. eCampus is deceitful in their business practices and I would not recommend their services as I am still waiting to receive payment for my two buybacks. The only information you get out of their customer service department via email and the telephone is vague and contains absolutely no information with firm dates. I will NEVER use the services of eCampus again and would suggest no one else subject themselves to the drawn out fiasco that I have been entangle in.

 I would not shop here again

Horrible company. Ordered my dvds on Feb 8, 2008 and still no record of delivery confirmation. they are a smoothe bunch here. They assigned me a deliv confirm number.. basically a box with postal label. Probably do not have my products to ship. Like all the bad companies , they did manage to charge my cc . Its a hassle and I am working to get a refund. Their standard line is wait 30 days from shipping . Supposedly, they shipped my product Feb 11th , which is a lie. Please do not do business with this company.

 I would not shop here again

Do not sell them your books unless you do not really need the money. They never pay you! The only good thing was that they paid for the shipping. However, I guess they got a great deal considering they owe me $50 for the book and all they have paid   Read full review...

 I would not shop here again

I didn't receive the book for about two weeks when I started to worry whether or not I was going to get it.  The status of my book even read as completed.  Turns out Ecampus never sent the funds to the bookseller, so the bookseller refused to   Read full review...

 I would not shop here again

I mailed my books back to this company on 12/1/2008 and they never mailed me a check. I then reached out the the customer service representative and they lied to me they were no supervisor there available to assist me. I have sent numerous emails trying to resolve the problem and they have not gotten back to me. Today, I called once again and the customer service representative told me that my books were not in there facility and my UPS tracking number show me that the books were delivered, but when I asked the representative to explain how that could be she had no answer and she hung up. The customer service reps promise to have a supervisor to call you back, but they never do. I even email Matt Montgomery the owner of the book company to see if he will assist me. I would not advise any student to sell books to this company. RUN away, because they are horrible..

 I would not shop here again

An absolute scam. I sent them three textbooks in September and despite repeated calls and emails, no check has ever been printed. They say they are "having problems" with their "system". DO NOT DO BUSINESS WITH THEM! You will never be paid.

 I would not shop here again

Ecampus.com offers to buy your used books. On September 30, I mailed them 4 packages containing a combined total of 47 books, for which they gave me a total buyback value of $66.63 and an estimated payment time of 4 to 6 weeks. At the end of November   Read full review...

 I would not shop here again

This company should only be used as an absolute last resort. Here's what happened to me: I needed a fairly rare textbook on Corporate Finance. It was only "available" on ecampus, or for a much higher price through my school's book store. I opted for   Read full review...

 I would not shop here again

Well I ordered a book from ecampus. The book took a month and a half to arrive. In that time I had moved.
When a book is out of stock it should be taken off the menu plain and simple.
The book was delivered to my original address and now whomever lives at my former address owns it.
When I attempted to resolve this issue ecampus did absolutely nothing but try to put the blame on me.
It will be worth it to pay a few extra bucks to another company that knows how to run a business.
These people are complete hacks. Go somewhere else, please.



 I would not shop here again

I received a book that was an International version. It was stated in the description as exactly the same. The picture showed the book I needed. After waiting almost 2 weeks the book I received was not what was in the picture and not the same book I needed. As I was already behind after waiting so long i had to go out and buy the correct book. I contacted ecampus WOW No help at all.Sorry no refunds end of story. No I will not let you talk to a supervisor and no, no one will call you back.After several emails and calls with the same rude responses I disputed the charge with my credit card company. Do not buy from ecampus, it is worth it to pay more somewhere else!!! I spent several days trying to reason with ecampus and they were so unbelievably rude I could not believe it, They are first class rip off artists.

 I would not shop here again

Terrible. I ordered a used book at beginning of semester to arrive 1/0. 1st week of February I have not received my order so I go to the website and my order has been cancelled with no notice. Now, I have to buy a new book to get my work done. Their lack of service is causing me to pay almost $40 more. Use one of the different services for used textbooks. EBooks is terrible. KC

 I would not shop here again

Almost two weeks after placing my order at ecampus.com, I began to get nervous because not only had my book not arrived and I had gone two days of classes without the required text(I had paid the extra money for fast delivery), but they hadn't even charged my account yet! After submitting an inquiry about my order, I was told that due to a some change with their suppliers, they didn't have the book anymore, and there was no expected shipment date. They made no attempt whatsoever to notify of this fact, I had to contact them. The worst part of it is, the text I had tried to order is STILL listed on their webpage as being in stock.

DO NOT use this site if you need books for class.

 I would not shop here again

This is the SECOND time I've ordered a book, it says, "Usually ships in 3-5 business days." Not that they don't HAVE it, but that it ships in 3-5 business days.. The first time, the estimated ship date was changed to over TWO MONTHS out. So this time, I called to make sure it was there.

GUESS WHAT - IT ISN'T IN STOCK. They don't know when it will BE in stock.

 I would not shop here again

I have used ecampus.com twice now to sell textbooks and I will never use them again. The first time I dealt with them they tried to say that they had not gotten one of the books that I sent (I sent three...all in one box). It made no sense that they said   Read full review...

 I would not shop here again

I had a horrible experience with ecampus.com, and would NOT recommend it to anyone. Use other online companies. Here is a letter I sent to their customer service, and ALL I got back was $14 off my shipping & handling. No call. No letter. NO refund.   Read full review...

 I would not shop here again

When my son needed to read a book for school and all of the bookstores in our area were out of it, I naturally went online and ordered it from the cheapest site I could find - which turned out to be ecampus.com. I liked the fact that they had an option for 2 to 3 day shipping (for an extra fee). I got that option thinking that I would actually receive the book in two to three days. That was NOT the case. The book I ordered on the 3rd wasn't sent out until the 9th, and wasn't received until the 12th. Yes, actual shipping time was three days...but that was a whole nine days after I ordered it! I was disappointed and my son spent the weekend speed-reading a book for a project that was due on Monday.

 I would not shop here again

TERRIBLE SERVICE. ORDERED SEPT 18 2008 AND NEVER RECEIVED MY NURSING SCHOOL BOOKS. I'M HALFWAY THROUGH THE SEMESTER NOW WITHOUT MY TWO MOST IMPORTANT BOOKS! I'M STILL WAITING ON MY REFUND OF $130.00 THEY TOLD ME TO KEEP WAITING EVEN THOUGH THE TRACKING SAID THE BOOKS NEVER LEFT OHIO...I INSISTED SOMETHING WAS WRONG BUT THEY WOULDN'T LOOK INTO IT. TERRIBLE CUSTOMER SERVICE. NOT WORTH A FREE SHIRT OR FREE SHIPPING. I GOT EXCELLENT SERVICE WITH THE REST OF MY BOOKS WITH AMAZON.COM. FREE SHIPPING TOO! MY BOOKS ARRIVED IN 2 DAYS!


 I would not shop here again

Ecampus does not pay you when you ship a book for them with their Marketplace Division. I shipped a book out on 9/10/07 and I have called a number of times asking for payment, it is 10/11/07, and customer service rudely tells me they have nothing to do with the Marketplace, the only way to follow up on my payment is to email only. I asked for her supervisor and was told she would take my name and number for a call back. I asked the name of the supervisor and was told she was not allowed to give his name. DO NOT TRUST ECAMPUS, they are unethical, and they hide behind smoke and mirrors.

 I would not shop here again

Recently, I purchased a book from this establishment. It took forever to get the book. Basically, the free shipping takes forever. They even sent a fake tracking number to me to make it look they shipped the book on time; they eventually had to reship it.

Overall, the entire experience was a huge hassle. It wasn't worth it for me.

 I would not shop here again

ecampus.com, I wouldn’t buy from them again. If you need your books in a reasonable amount of time don’t use this online retailer. I ordered a book they supposedly had in stock and requested 2 day shipping; it took them several days to just process the order. I tried to cancel after I realized that the book just wasn’t going to get here when I needed it… they wouldn’t let me cancel and locked my order in for a couple more days. Terrible and unresponsive customer service!

 I would not shop here again

Buyer Beware! I ordered 6 "in stock" textbooks from ecampus on August 7th - I had every reason to expect delivery before the start of school. In a confirmation email, ecampus stated that the expected shipment date of all items would be no later than   Read full review...

 I would not shop here again

I ordered a book 3 weeks ago and used fast 2 day shipping.
Those people wont return any of my e-mails. When i called, i was put on hold for a long time, so i just hung up. Really wish i would of seen this site before ordering from
them.

 I would not shop here again

They have a lifetime rating of 1.14 out of 10 on another site. Wish I'd checked more thoroughly before placing my order. The best I can do is put this review everywhere I can think of. I ordered Jul 31, 2007 and got an email the next day saying "We   Read full review...

 I would not shop here again

I ordered 3 books from this company on the web store. Site was easy to navigate and it was very easy to find the books needed. The prices were the lowest I could find and free shipping for orders over $49.

I proceed through checkout, specify I want free shipping and my order to be sent in as few shipments as possible ... their systems split my order into 2 shipments and then proceed to charge me for shipping.

Sounds like a hidden revenue generator to me.

I will never order from them again.

 I would not shop here again

My book arrived in the condition and time frame that they stated. I have never had such fast and excellent service in my 2 1/2 years of buying books online. Thank you ecampus

 I would shop here again

Stay away from eCampus.com. Over three months ago I sent two textbooks to them. On their website it states that they received them and issued the payment. Yet to this day I received no payment. Contacting them is useless, as they never respond to any email communications.

 I would not shop here again

I placed an order for a textbook ten days ago. In my confirmation email message they said my order would be shipped within 2-3 days by UPS Blue. All excited, I canceled another order that I had placed with a different vendor. Instead of getting my   Read full review...

 I would not shop here again

I ordered a book from ecampus.com on 1/22. I picked standard shipping which according to their site states that it takes 3-7 business days. I emailed them on 2/6 to let them know that I still had not received the book. They responded a day later telling me that it takes 13-14 days even though it their site clearly states otherwise. I responded on 2/8 to ask them for a refund which I still have not received. It is now 2/13 and I still don't have my book or my money. I had no choice but to call my credit card company and file a complaint. This is the first complaint that I have ever filed with a credit card company. Stay far away from this site if you don't want to get scammed!

 I would not shop here again

At first view Ecampus.com seems like a good deal. One can send their books to them and get credit for their next book needs. Ecampus is sooooo disorganized that they do not know when or where your shipments of books to them are. They do not keep an   Read full review...

 I would not shop here again