eBay

eBay
 
Average Rating: 3.83/5.0 store rating
Customer Service 3
On-Time Delivery 4
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E-bay punishes buyers

by ebayex, November 26, 2012
I have in the last few months purchased on EBay hundreds of items and returned about 10% of them. All returns, without exception, were due to items being not as described, and with only two exceptions, I had to pay return shipping for these   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have been an Ebay member for a couple of months mostly as a buyer. One day I decided to be a seller and listed an item for sale (my first item) and the next day I received a very cryptic email send to me by Ebay simply saying "Your listings were ended   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Seller Beware

by annoymous_me, November 10, 2012
This was was my first (and probably last) experience with ebay.  There were just so many problems that it's really not worth all of the time and effort.  All I wanted was to sell my iPod in the medium that I was least likely to have to deal   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 

EBAY FAILS!! DO NOT USE EBAY OR PAYPAIL!!

by niteryders818, November 4, 2012
First 5 years with Ebay were amazing!! I have about 100 plus transactions during those years!! The last 6 months with Ebay and Paypal was disgusting!! I bought an item from Ebay and it arrived with 6" hole in the box and the item missing!! I did Ebay's normal process of filing a claim and they asked me to jump through a million hoops and still never refunded my money! They treated me like a criminal! I shut my ebay account and paypal account since they own both and will never do biz again with either!! I highly DO NOT RECOMMEND EITHER COMPANY!! FAIL FAIL FAIL IN CUSTOMER SERVICE!! They claim they back the buyer up to $1000 and never paid me back on my $150!! NO PROTECTION!! CREDIT CARD AND MY BANK ARE BEHIND ME AND GAVE ME MY MONEY BACK!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Amazing Shopping Experience

by sflieger, October 29, 2012
Ebay is by far one of the greatest creations. It is so simple and secure to browse, buy and sell. I have done all of the above and have never had a propblem. As a general rule pricing is fair and easy to get answers you need. This is a one stop shop for   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Buyer Protection is a fraud

by proconsumer9, October 22, 2012
eBay buyer protection is a fraud. Buyer protection is limited to 45 days from time of purchase and therefore often less time than the published exchange and return policy of sellers.  Contacted eBay to get support for seller who blatantly refused to honor exchange return policy published with listing. eBay (outsourced call center in India) told me that it was past 45 days from time of purchase and they would do nothing to protect me from bad seller. Terrible, out $550... I will never do business over eBay again. It is deceptive to allow sellers to place return and exchange policies on listing, directly above buyer protection logo, when buyer protection will do nothing to enforce or hold sellers accountable for exchange / return policy in eBay listings. Terrible! They should be shut down for facilitating fraud fraud and fraudulent / misleading advertising.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

Will leave ebay behind.

by cloudblue888, October 1, 2012
I also think that ebay is not as good as I though. I started selling few months ago to realized that the fee are too high (paypal fees for receiving money on top of those outrageous ebay fees?? ). They even billed before the fund is available in your paypal. And now, for unreasonable reason (even I already explain to the customer service, I called 3 times, 1 gave wrong advise which lead to my account being restricted? WTF????).

I'm now probably will only using ebay for buying, better to sell in craiglist, it will be more limited, but will not be burden by all those fees.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 
I should be a valued eBay & PayPal member. I have 100% feedback rating on eBay, and I've enthusiastically recommended eBay & PayPal to numerous friends & family down through the years. An organization I'm involved with even uses PayPal for   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
Learn How to read through the lines for a good seller. I had a similar experience to the lady who wrote about the seller who ripped off the two best baseball cards..and then sold the deck as complete but opened. I purchased a NIB new in box photocopy   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

TERRIBLE

by krystalla27, June 9, 2012
Yes i would have to agree with the young person that wrote a review on ebay recently. Just when you think its a good thing to have started selling things on ebay it will hit you with the O M G 's, where are these fees coming from and then   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

Buyers Happy - Problem Sellers Miserable with recent changes. GO EBAY!

by renayman, June 8, 2012
I have been a top-rated seller on Ebay for years with over 15,000 feedback at 100% positive and I can't stand reading what I am on here from many ill-informed people.

Here are the facts:
Ebay puts buyers FIRST and many sellers haven't been so they have taken proactive steps to protect the buyers from those sellers.

Fees have gone up, but many discounts are being offered to those who work hard to put the buyers first. Best Match simply helps the buyers find the good sellers. You can always search on lowest price or any other method you could before.

Ebay does NOT take money out of your account without permission. You give them permission to if you don't hold to certain standards in your selling agreement. They NEVER touch the buyers money.

Feedback extortion is no longer an option for bad sellers and over-charging on shipping to hide from fees has been eliminated.

Bottomline...bad sellers aren't happy that Ebay is after them, good sellers (like myself are quite happy) and buyers are more protected than ever.

Of course there are exceptions to every rule, but Ebay is MUCH more secure and safer than it has ever been.               

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Unbelievably Bad.  I don't know where to begin with the utter unsophistication of the website called Ebay.  It it as if a bunch of junior teen-age mafioso are running the company.  To begin, I am a 12 year seller and buyer on Ebay with   Read full review...

x I would not shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

overpriced, underperforming. There have to be a better options.

by jjllabadie, May 13, 2012
overpriced, underperforming: 9% to sell on Ebay, plus 3% to use PayPal, deliver poor service (had me waiting over 15min. on customer service line, after they took my call). They charge 1.50 to send you your money. There is a good opportunity here for another auction platform to take market share by offering better service at a reasonable price. I also wonder if PayPal should not fall under some financial regulations, as they are holding customers funds....wonder what they are doing with them, and why they charge to send a check, if customers are already paying 3% of the sale.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

HORRIBLE WORST COMPANY EVER

by hateebay, May 5, 2012
Ebay is a buyer site ONLY. Sellers are literally raped! I had a customer buy an item, was unhappy with it, was told to return it for full refund. They instead opened a case and instantly eBay sided with BUYER, they got a refund AND got to keep the product! How fair is that? What is the point of Ebay even FORCING sellers to have a return policy when they don't even have to return the item to get a refund?? Smart sellers are moving to the new better selling sites. Old Ebay is just an "auction site" it's worthless otherwise especially for small sellers. Hey let's just give away everything for free!!!!!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I bought a pair of Coach size 8 wedges from seller kras63 on eBay that were stated 3 times as a size 8 for $84.99.  I received them ant they were not a size 8, but in fact an 8 1/2.  I contacted the seller and she told me that they   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

secure online store

by jakehernandez, April 14, 2012
The most importan thing about a shopping online experience in my view and could speak for all by default on the fact that if a shopping site has a good security to prevent fordgery and having important information stolen or used , such as customer   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I must have found EBay not too long after it started.  I know I was a member by 1998.  At times I have loved it because of the bargains I have been able to find.  At other times, I’ve hated it because of the money I’ve spent on   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
 

THE WORST

by theperson, April 13, 2012
The website incorrectly stated for days that the shoes were paid for. It stated this for a number of days, and when it was not until I sent the shoes off to the person who the site claimed paid for the shoes did it say the shoes were not paid for by that person. Also, the site later stated after I shipped the shoes that the person was a fraud, that should have been stated way before the shoes were marked as paid for. The person should not have even been able to use the website. Then when I spoke to a representative the first time, she cursed me out, called me horrible names, and hung up the phone on me before I could even tell her what was going on. The other two representatives I spoke with were not helpful and in fact told me incorrect information in order to get me off of the telephone. I am not a first time buyer or seller on this website, and have never had these problems before. This is HIGHLY UNACCEPTABLE AND WRONG!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

TERRIBLE CUSTOMER SERVICE, GREEDY, ALL AROUND BAD PLACE TO DO BUSINESS

by rickelauto, March 15, 2012
I was a ebay member for almost nine years untill a VERO member falsely accused me of selling counterfeit merchandise. My account was suspended for one year even after i sent proof to the accuser that i was not selling a counterfeit version of thier product. Well they said one year, but when i tried to make a purchase almost two years later my account was still suspended, indefiently. After talking to multiple foreign people that were no help i decided i would like my account permently closed. They denied my request to delete all my personal information. Thanks to them i purchased the same product from amazon's website for half the price. I wish i would have checked out amazon years ago. I am considering reopening my online retail sunglasses business by selling my products on amazon. Thanks ebay, but your services are not required anymore.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I've been selling and buying on and off for 10 years w/ no problems, but just got swindled by this guy in Germany for $1,100.  He paid for the item and it was just about to clear.  Stupidly I left him positive feedback and sent the item,   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 2/5.0 store rating
 
This was my feedback to the Ebay customer support feedback questionnaire regarding a recent transaction… “Ebay's established rules and "help" site appears to be highly protective of buyers versus sellers. Selling on Ebay, especially   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
I have used EBay for 10 years, and during the course of that time I started to continually have more and more negative experience to the point that I no longer have an account.  Initially, I started using EBay in order to buy an item or two.  I   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Ebay has horrible customer service for the buyer.

by alan2900, February 23, 2012
I recommend that you do not do business with Ebay. If you purchase something at a good price and the seller decides not to ship it, Ebay WILL NOT BACK YOU UP and suspend a seller unless he ships your item. Then the seller can do the same thing to someone else. Ebay's customer service in this regard is horrible. The seller I dealt with lied to me repeatedly, telling me he shipped the item, but it was never shown as "accepted at the post office. I could not get informaion out of him.  He wanted to refund my money, probably so he could sell the items at a higher price on Ebay or elsewhere. Then he told me to "go ahead and leave negative feedback", so negative feedback accomplishes nothing. He will probably delete the account and start another new seller account and rip off other buyers. Its a pretty sad way to do business.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Ebay Is Good, Will Help in problems- NO ASIA SELLERS!

by r_lestrange, February 14, 2012
So this is not about Ebay at all... no it is about the seller ON Ebay, a few in fact.

Before I start, Let me say this, I HAVE HAD SOME GREAT EXPERIENCE WITH EBAY!

Ok so I ordered some items within the past few weeks Both of these on the same day. From 2 different "legit" stores, 1 of them were "Top Rated" And the other had a 100% Positive feed back.

Now NEITHER of the items have arrived Infact they do not say they have even shipped. ONLY Payment recieved, AND it has been deducted from my bank account.

I have had one similar experience where the item did not come. I sent a LOT of emails, and "Hey why has my bank been accessed and it has not shipped."

Same thing current day. It has been two weeks NUMEROUS emails, and one to ebay who is interviening.
I noticed the three sellers I had the most trouble with were from Shanghai. So NEVER again NEVER again will I order ANYTHING from Shanghai. I only hope they get banned soon.

The Bad ratings go to the three that I have delt with that are bad AND DO NOT REFLECT EBAY AS A WHOLE!

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

So far so Good...

by symoneicecream, February 8, 2012
I just started using Ebay a few weeks ago and so far I haven't had any issues with the site. In my opinion the hassle of bidding for something isn't worth it unless the item is significantly cheaper than retail price, which is not always the case. Ebay   Read full review...

  I would shop here again
Overall Rating: 3/5.0 store rating
Customer Service: 3/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
Less and less my experience is good with e-bay.  It has turned into another store with fixed prices.  About 90% of the listings are buy it now and I found that about 80% of the time the price is NOT better than the competitors. It isn't an   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
 
I thought it was awesome in the beginning when I started purchasing things from sellers. Never had a problem. Until and international purchased that came along my path. I definitely did read the policy in EBay and the EBay buyer protection. Understood   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 
I have so far had a great experience using ebay.  I have only been a member for about a year.  I was initally afraid of the site since you have no guarantee what you might be sent.  You definitely need to read the sellers reviews and all   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

pretty good

by newnewxo, December 8, 2011
Ebay is a great place to find things cheap but sometime you find your self in a bidding war and end up paying more for something then if you right out bought it. I have bought from ebay couple of times you have good people on there selling and you also have con-artist that try to sell you a fake it. But if you go with your gutt you should be able to weed those people out.

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Buying items directly from China shippers is very risky

by ayalara, November 19, 2011
After receiving a defective eBay item from China I returned it per the sellers shipping instructions.  Although I had both shipping and customs receipts for the return shipment the selled did not provide a refund and eBay denied my claim for a refund.  Perhaps this is because I did not have delivery confirmation receipt (very expensive when shipping to China and not even available using the seller's prescribed class of shipment) or perhaps it is because eBay has put a lot of effort into establishing a foothold in China and doesn't want to jinx it.  In any event, eBay provided no reason whatsoever for denying the claim for refund.  So if you're not willing to lose the cost of an item from China (plus return shipping cost), think twice about bidding or buying.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

Being a small time seller SUCKS!!!!!!!!!!!!!!!!!!!!!

by mylittleson27, November 16, 2011
As an Ebay buyer OK.As a small time personal seller SUCKS BIG TIME!!!!!!Ive been a member of ebay since 2003 and just decided to sell stuff last night 11/15/2011 because I receive an email saying that they have a free listing that day and  I can list up to 5,000 items.But since I really dont sell stuff so I have only like 20 items limit to post...and guess what????so excited if someone bids on my lists...THEY SUSPEND MY ACCOUNT this morning 11/16/2011 and told me that I cannot appeal on it and cannot use ebay anymore!!!without even giving me any good reason why they suspend my account..I said it might be the tiffany bracelet that i posted..i have a receipt and can scan and send it to them but still they said IAM NOT WELCOME ANYMORE!!!!damn you guys...if that is how you do business...hope you guys go down..with a high seller fees and listing fees that you have...Id rather go to Amazon.com to do some business...YOU GUYS SUCKS!!!

x I would not shop here again
Overall Rating: 1/5.0 store rating
On-Time Delivery: 2/5.0 store rating
 

AMAZING!

by bbygurl94, October 21, 2011
The shipping was fast, people were fast to reply. Have had very few problems with any ebay stores and when I do 99.9% of people will be more than happy to fix it. The feed back makes it very easy to see who is a shady person.  Got a brand new never   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I started shopping and selling on Ebay about ten years ago. It was a great idea, and they had GREAT customer service, but sadly, it has gone SO far downhill. I have recently completely boycotted them due to a "last-straw" situation. Their buyer   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

GARBAGE

by tco124o, September 19, 2011
HORRIBLE WEBSITE. TAKES SO MUCH % OF YOUR ITEM SOLD. SAME COMPANY AS PAYPAL WHICH ALSO TAKES YOUR MONEY. COMPLETE GARBAGE. WILL NEVER USE EBAY OR PAYPAL EVER AGAIN.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Excellent!

by erin_ohara, September 18, 2011
I think eBay is just excellent. It has everything I look for at low prices and everything I have ordered so far has arrived at my doorstep quickly. For example, I purchased a skirt on a Wednesday night and received it on Friday morning which, to me, is   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have purchased much on e-bay. It's been a good way to find things that are hard to find.  But I am a small time seller on e-bay.  In truth I've only sold a couple of things.I've never had the intention of being a big time seller.  I   Read full review...

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

took my money and didn't perform

by jtalk, August 9, 2011
I listed a car for sale on ebay.  Within hours it was sold!  Unfortunately the buyer paid with a counterfeit check.  I was fortunate enough to catch this before shipping the car.  I made a report to ebay.  They still billed me $127.00 for selling the car and billed my credit card.  It has been a month and I still do not have my money back from ebay.  All I can say is that this is a company that seems to be run for scammers by scammers.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great!

by tclothingw, August 5, 2011
Ebay sellers work very hard to keep up with all the demands from customers & ebay's rules. Many customers abuse the system to take advantage of sellers trying to keep a good clean record. It is very hard to keep a 100% positive Feedback record, almost imposible.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

eBay encourages bad selling practices and fully supports bad sellers.

by none010175, July 24, 2011
eBay condones bad business practices by sellers and encourages giving positive feedback to bad sellers, therefore making the feedback system meaningless.  It puts bad sellers in the same position as the really good ones; they all have near perfect feedback.  This makes it very difficult to judge a seller's real record, as the flaws and mistakes rarely show in the feedback. This is very unfair to those sellers who are truly above the norm.

eBay's customer service team is absolutely worthless. The average IQ level of eBay's customer service reps is about zero. They actually remove legitimate negative feedback if the seller has a high eBay rating and complains to them about it.  They don't even notify or send an explanation to the buyer.

eBay is about profits, it is not about customer service. eBay consistently encourages sellers to continue with their bad business practices.  

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

So far a good experience.

by apchunter, July 22, 2011
So far a good experience. ALLHDD was reccomended to me by some people who have done business with them and I received the similar service. I am glad, be back soon.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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