drugstore.com

drugstore.com
 
Average Rating: 4.08/5.0 store rating
Customer Service 4
On-Time Delivery 4
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Order was processed fast & shipped the...

by drugstore.com Shopper, December 18, 2009
Order was processed fast & shipped the same.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great experience. Didn't expect to...

by drugstore.com Shopper, December 18, 2009
Great experience. Didn't expect to receive items so quickly. Will add you to My Favorites!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

DRUGSTORE.COM SUCKS

by craig11, December 15, 2009
DRUGSTORE.COM SUCKS!  The pharmacy is slow and unresponsive to inquiries and problems.  The shipping is slow and sometimes medications get "lost in transit."  Getting them to send a replacement takes forever as they go through a tangled web of internal procedures and bureaucratic red tape.  You could die before they get an error resolved, and they won't even let you talk directly with the pharmacy.  The customer service center sends messages to the pharmacy on your behalf, and the pharmacy responds back to the customer service center when they get around to it.  Forget about getting a quick answer to anything that has to go through the internal channels from customer service to the pharmacy.

ConsumerReports.org has reviews of many pharmacies.  Google "Consumer Reports Pharmacies."  In their 2008 report, Costco had the best prices.  For online ordering, they suggested AARP.org, CVS.com, Familymeds.com, or Homemed.com.  And visit DestinationRx.com to compare drugs and prices.

AVOID DRUGSTORE.COM.  I've had problems over and over again.  It's aggravating and time consuming.  Life is short.  There are lots of pharmacies that want your business.  Don't waste time with one that has poor service , especially for something as important to your health and well-being as prescription medications.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

I found the product on another site,...

by drugstore.com Shopper, December 10, 2009
I found the product on another site, but decided to shop at drugstore.com because I trust them. Sure enough, the product and the service were even better than I had expected. Thank you.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I had no problems with this order and...

by drugstore.com Shopper, December 1, 2009
I had no problems with this order and will have no problems ordering from the again. I did not have any type of rebate or mail-in form. I filled out a form online.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

RIP OFF!!!!

by tybeeliz, November 28, 2009
I ordered from drugstore.com this morning and attempted to cancel the order when I noticed that I was being charged for shipping--which was advertised as free on their website.  Despite the fact that I cancelled the order immediately (within seconds of placing the order) I was notified by the company that my order could not be cancelled! 

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Had the item I needed, free shipping,...

by drugstore.com Shopper, November 26, 2009
Had the item I needed, free shipping, and speedy delivery.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I always google everything I'm...

by drugstore.com Shopper, November 25, 2009
I always google everything I'm purchasing from drugstore.com to see if I can get it cheaper someplace else. usually I can. I only buy from drugstore.com as a last resort as the majority of the time the shipment delivery is "delayed", items arrive leaking or damaged or the wrong item is shipped, and most of the time at least 1 item is 'missing'. they seriously need to work on it...

  I would shop here again
Overall Rating: 3/5.0 store rating
 

TERRIBLE CUSTOMER SERVICE!

by accabe, November 18, 2009
Order was lost at the post office. I waited 2 days and rescheduled but it still never arrived. I called drugstore.come and was told they could not reship until the orginal order arrived back. It's been over 3 weeks and they still have not reshipped!  I called today and asked to have the order cancelled since I can not wait any longer for this rx and was told they would not give me a refund-only a reship!
DO NOT ORDER RX'S FROM THIS COMPANY-IT'S NOT WORTH THE TIME AND TROUBLE! The postal service is in terrible shape these days so there is a good chance your order will not arrive on time, or as with me, get lost. If that happens you will probably wait over a month to get it reshipped. In short, this company has TERRIBLE CUSTOMER SERVICE and a very poor return process!

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

This was my first disappointment at...

by drugstore.com Shopper, November 17, 2009
This was my first disappointment at Drug Store.Com. I ordered a product that was listed in stock and then several days later an e-mail reported that the product could not be delivered. This is a computer generated site so stock on hand should be accurate and up to date!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Quick and easy transaction.

by drugstore.com Shopper, November 17, 2009
Quick and easy transaction.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very Good and fast.

by drugstore.com Shopper, November 13, 2009
Very Good and fast.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very simple, easy and fast. Excellent...

by drugstore.com Shopper, October 29, 2009
Very simple, easy and fast. Excellent shopping experience!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Not only was I able to get a product...

by drugstore.com Shopper, October 28, 2009
Not only was I able to get a product that a lot of stores around here have quit carrying, I was able to get it a much lower price.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

VERY EASY!

by drugstore.com Shopper, October 26, 2009
VERY EASY!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

It could not have been easier. I'm also...

by drugstore.com Shopper, October 23, 2009
It could not have been easier. I'm also able to find products that I can't get in the stores anymore. I love drugstore.com

  I would shop here again
Overall Rating: 5/5.0 store rating
 

good, straightforward

by drugstore.com Shopper, October 22, 2009
good, straightforward

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Excellent

by drugstore.com Shopper, October 21, 2009
Excellent

  I would shop here again
Overall Rating: 5/5.0 store rating
 

False advertising, incorrect billing

by shopp8r, October 17, 2009
You need to check the charges with every order.  There is a lot of false advertising on this website and they charge incorrectly.  I've had charges after the order confirmation.  This has happened to me for a second time so I won't be shopping here again.  I don't want to have to comb through every credit card statement to make sure they didn't add a something after the fact.

x I would not shop here again
Overall Rating: 2/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

I quickly found what I needed, and the...

by drugstore.com Shopper, October 17, 2009
I quickly found what I needed, and the prices were competitive.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

I have not received my order yet as it...

by drugstore.com Shopper, October 16, 2009
I have not received my order yet as it was only placed earlier this week so I cannot really comment on the service and the items.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Highly recommended

by max736, October 15, 2009
I have only had good experiences using drugstore.com. Their prices and selection are much better than any local pharmacy. The only drawback is that you have to wait a few days to get your items. Highly recommended!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Very good experience. I ordered, they...

by drugstore.com Shopper, October 14, 2009
Very good experience. I ordered, they shipped as expected, I received what I ordered in perfect condition. I'll definitely order from drugstore.com again!

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Received the,merchandise promptly, and...

by drugstore.com Shopper, October 8, 2009
Received the,merchandise promptly, and at a very good price

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Most companies at least tell you how...

by drugstore.com Shopper, September 22, 2009
Most companies at least tell you how the item is shipped so that you can trace.

x I would not shop here again
Overall Rating: 1/5.0 store rating
 

Got spammed, and was disregarded by "Customer Care."

by snarkwoot, September 18, 2009
This site is an excellent place to sign up for spam. If you purchase something from drugstore.com, expect to receive a series of irritatingly redundant low-value promotional emails.

Technically it's legal, because they tell you how to unsubscribe in EACH email, and they (supposedly) adhere to the letter of the law by (supposedly, although I am still getting spam) removing you from their mailing lists within TEN DAYS.

I'm not sure why think their customers are stupid enough to think there's any justifiable reason for it to take ten days for a computer to change a simple setting.

Don't bother emailing support asking to be removed more quickly. I tried that, and the customer "care" representative pretended not to understand, stating that he had removed my (already-removed) email address. He also reminded me that it would take up to ten days for the change to take effect.

Ironically, the support response to my plea for silence ALSO contained promotional information, including a pointer to the twitter feed for the "Director of Customer Care" who I was assured would love to hear from me.

As far as I can tell, drugstore.com doesn't care about providing a pleasant customer experience. Shop elsewhere.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 4/5.0 store rating
 

good service

by drugstore.com Shopper, September 7, 2009
good service

  I would shop here again
Overall Rating: 5/5.0 store rating
 

very excellent transaction

by drugstore.com Shopper, September 5, 2009
very excellent transaction

  I would shop here again
Overall Rating: 5/5.0 store rating
 

found site easy to navigate and easy to...

by drugstore.com Shopper, September 4, 2009
found site easy to navigate and easy to understand - found reviews written by other shoppers ver helpful and revealing

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Website was user friendly and products...

by drugstore.com Shopper, August 27, 2009
Website was user friendly and products received in a timely manner.Would definately use this site again

  I would shop here again
Overall Rating: 5/5.0 store rating
 

My 93 year old Great Aunt who has been...

by drugstore.com Shopper, August 25, 2009
My 93 year old Great Aunt who has been a Nun for 75 years requested Jean Nate After Body Spray. I didn't even know they still made Jean Nate! I thought of your web site, logged on and found it! She received it within 3 days of my order and was thrilled. She commented that it arrived in good condition. It made her day and you made my shopping a lot easier by shipping it directly to her. Thank you so much.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

Terrible terrible customer service...

by sse2s1e, August 23, 2009
Terrible customer service. They'll lie to your face. I tried to cancel my online order immediately after placing it. The customer service kept directing me to Paypal, claiming that only they could cancel my order. Paypal did its best; but turns out actually Drugstore.com is the one that needs to cancel. They didn't do it on time; and forced me to buy the items...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 3/5.0 store rating
 

I am excited to get my product but have...

by drugstore.com Shopper, August 21, 2009
I am excited to get my product but have not recieved it yet and can not been able to track it to see when it might come.

  I would shop here again
Overall Rating: 4/5.0 store rating
 

I'm addicted!

by gk5225, August 19, 2009
I have had such great experiences with drugstore.com and I can not tell you how many trips to the store it has saved me!  It's so easy to spend their minumum for free delivery on things that I would have bought anyways.  Plus I can find those items that my local stores stop stocking -- this is the reason I first discoved drugstore a few years ago.  Now I use it all the time.

Time after time...great variety, fast free shipping, good prices, great customer service. A UPS shipment was recently lost and drugstore resent the shipment quickly with no hassle and no charge.  This experience was my motivation to write this review -- I was anticipating a struggle, but they made it very easy!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very easy to use, I will definitely use...

by drugstore.com Shopper, August 4, 2009
Very easy to use, I will definitely use again and recommend to others.

  I would shop here again
Overall Rating: 5/5.0 store rating
 
I have shopped at Drugstore.com many times in the past. The farthest time going back about 3 years or so, the most recent about 2 months ago now. The site has a lot to offer. They are one of the only on line sites that I know of that loads you with   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Always has been great. They ship ups...

by drugstore.com Shopper, July 30, 2009
Always has been great. They ship ups which is awsome and I usually get the free shiping which is great.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

No problems with the ordering process....

by drugstore.com Shopper, July 22, 2009
No problems with the ordering process. Your prices are very good and I will look at you again in the future if the need to order arises again.

  I would shop here again
Overall Rating: 4/5.0 store rating
 
Drugstore.com's checkout screen "normalized" the ship-to address I put into the site 4 times, erasing each time the hotel name, changed the street name, and changed the city name.  I figured that the site knew better than I did and proceeded to   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 

Good

by drugstore.com Shopper, July 10, 2009
Good

  I would shop here again
Overall Rating: 4/5.0 store rating

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