drugstore.com

Full review
I will not ever waste time and money dealing with drugstore.com. again.

(I have borrowed another reviewer's format because it is so organized.)

MERCHANDISE
Not any better than the neighborhood drugstore - worse in customer service.

PRICE
Gimmicks for supposedly saving money but prices are comparable with Target and Walgreen's. The hassle you have to go through dealing with them is not worth the trouble.

If you add in shipping cost if there are any, you're better off going somewhere else. The prices with shipping added in have to be more than just going to Target - same prices but without shipping.

The only free sample I got from drugstore.com was the mess in the box when it arrived. The cleansing lotion I ordered was smashed and leaking all over everything in the box and through to the outside of the box.

PLACING AN ORDER
I had to start over completely 4 times just as I was completing my order because of first one thing then another - all obstacles set up by drugstore.com.

CUSTOMER SERVICE
Does not exist because drugstore.com would not accept the description in the emails I sent them about the damaged shipment and kept demanding I call them and wait on :"hold" until they got to me. If I would do that - then, they would listen to my problem and decide what they might do about it. There was no glimmer of hope that they would replace the damaged product. Nevermind all the time spent cleaning up the mess and the delay in starting the regimen the dermatologist put me on.

SHIPPING
Shipping is free for orders over $49. My order qualified for free shipping. Maybe that is the reason no packing materials were placed in the box with the 6 items I ordered.There was only one small piece of bubble wrap loosely tossed on top of the shipped items. The cleansing lotion plastic bottle and cap were mashed up and the lotion was leaking out over everything through the plastic wrap it came in.

Merchandise did not arrive when stated - was sent late.

PACKAGING
The merchandise was not packed. Everything was just put loosely in the empty box, and a small piece of bubble wrap placed on top - not even tucked. The cleansing lotion leaked all over everything - other items, inside the box, outside the box. Luckily, it was a cheap box so it absorbed the leaking lotion instead letting it drip on anything outside the box.

FINAL RECOMMENDATION
After over a week of drugstore.com employing stalling tactics and my being subjected to obstructionist strategies in trying to get my damaged product replaced, I have to be logical and say it would have been better to pay the same price for the merchandise and get it from a merchant that can be trusted.

I don't need the aggravation this company has put me through just trying to get them to make good the damaged delivery I received from them.

AN ASIDE
Just out of curiosity, I looked up the company, it's status, and it's officers and directors. Folks this is a penny stock - going for less than $1.50 a share, according to Reuters.com. I wouldn't give you even a penny for it.