Dmartstores

The UPS (standard "ground service) shipping charge seemed high, so I called the merchant (toll-free) and I was offered FedEx shipping at a much lower rate. Shipping was extremely prompt. I highly recommend Dmartstores.

 I would shop here again

My overall experience was good initially, to poor when my order was totally botched. I had two flat tires on our double stroller for our infant and toddler, and desperately needed the tires, but only a partial and incorrect order was delivered (only one of three wheels were delivered). This was very disappointing and created added hardship since in NYC we don't have a car, so our stroller is our only means of transportation for our kids. The correct order was fulfilled after contacting them, but this offered little added incentive to shop at Dmart again. Amazon or a Zappos or other online retailers would have done more to correct the mistake. I understand such mistakes happen, but I doubt I'll order anything from Dmart in the future.

 I would not shop here again

I just got my second order from Dmart. Warehouse did not ship first order for eight days. After I took the intiative and contacted store, they resubmitted order. What did I get for my trouble? an apology. The second order they shipped me the wrong item. What did they say in response to y several emails and phone calls? Nothing yet...Not only will I never order from Dmart again, but I will view Yahoo 5star rating and yahoo stores in general in a skeptical light.

 I would not shop here again

The wheel was several days late due to some shipping errors- which I realize isn't Dmartstores' fault. However, the box arrived with 2 parts of the wheel frame sticking out of the cardboard because it was packed in too small of a box with no padding. Furthermore, when I pulled the wheel out of the box, it is OBVIOUS that it is USED. the frame is scratched up and the axle is filthy with dirt and grease. The only new part on the piece is the tire. I'm am furious that I paid the full new part price and got a piece of dirty, scratch used merchandise. The part will be returned and I will NEVER be shopping with Dmart again.

 I would not shop here again

Josh was EXTREMELY helpful to me. He is the most helpful online customer service associate I've ever dealt with; and I do a lot of online shopping. Jeff Pollard

 I would shop here again

The shipping rates for non-standard shipping seemed astronomical. Luckily I only needed standard shipping.

 I would shop here again

After the order was placed I did not receive an email with an order comfirmation. No notice when merchandise was shipped or tracking number. I tried to call for hours and could not get anyone but a recorded message. When I was tranferred to a customer service rep a message said that none were available and to leave a message which I did. I did not received a returned call. The merchandise did arrive in a timely manner. There was just not enough costumer service communication.

 I would shop here again

never again. I do not like being told an item is in stock when it wasn't. Also, they offer live chat, but it was never available. I would not recommend this store to anyone.

 I would not shop here again

The stroller I ordered was sold out and I was offered a replacement. I accepted the replacement product by email and called and left message, but I have not heard back from anyone so I'm not sure what the status is. Do I need to get the stroller elsewhere?

 I would shop here again

Very good website and service.

 I would shop here again

The replacement product was significantly more expensive. Even though I received a good discount, I still had to pay a good chunk more.

 I would shop here again

Ordered the product on 4/5/11 and received no order ship date or back order noticification. Call on 4/7/11 and was told the product would skip from the manufacture in one or two days. Called on 4/12/11 and rep said that they sent a back order noticification on 4/6/11 (that I didn't recieve), the product should ship on Friday the 15th or Monday. Still no written documentation or e-mails from D!mart about order status.

 I would not shop here again

I placed the order, 2 - 3 days later I receive an e-mail telling me my product was sold out. If it was sold out why did you let me place the order in the first place???

 I would not shop here again

The order was out of stock. I was very disappointed because if an item is out of stock, it should be marked out of stock. A customer should not find out the item is out of stock after they have "purchased" it and given all of their information out. I was offered the new model of the stroller for $100 cheaper, however, the only reason why I ordered the model I ordered was because it was $100 cheaper than anywhere else I could find it. I didn't want the new model for over $550 because I wanted to spend $480 on the older model.

 I would not shop here again

You have the best prices

 I would shop here again

These Guys were worth my trouble.... Actually I was the one that was the trouble... After talking with Josh at Dmart and getting some assurance that my order could be filled and delivered within the week, I placed the order this past Monday.... then I   Read full review...

 I would shop here again

i WAS VERY PLEASED WITH THE PURCHASE AND THE EASE OF FINDING THE PRODUCT i WAS LOOKING FOR. PROCESSING THE PURCHASE WAS VERY INFORMATIVE. THANKS

 I would shop here again

Best price on the xvest. Merchandise was in excellent condition. Excellent service over the phone.

 I would shop here again

Ordered item which said "in stock". Received email confirmation. Tried to contact company by phone and online-chat unavailable at all times, no response to 4 email messages, no answer to phone calls. Checked status 6 days after purchase and it said order cancelled-no explanation, no response to email.

 I would not shop here again

I purchased this item, paid for it, and then a couple of days later they said they didn't have the merchandise. Not good business.

 I would not shop here again

Dmart sent an email saying the item was shipped. They accepted my money. They sent an email saying the item was out of stock. They refunded my money. UNCACCEPTABLE to accept money and say it is shipped before checking if it is in stock. RUDE

 I would not shop here again

D Mart did a great job of being informative as well as saving me time and money! I would certainly come back!

 I would shop here again

I had never heard jof Dmartstores, my vet told me about a baby scale you had. The website was easy to use and the scale came on time and in perfect condition. Thank you!

 I would shop here again

It was an excellent web site. Very easy to use. My order came very quickly.

 I would shop here again

The product was fair value and no shipping.

 I would shop here again

Great product at a good price. Fast shipping! Thank you.

 I would shop here again

the recipient seems to be happy, and that's what we needed - thank you!

 I would shop here again

It was excellent; however the box was had holes that were patched and taped all over although the merchandise was in good shape. The tag was in the box but was not attached to the bag. I was planning to store it and give it as a gift but I had to get rid of the box since the receiver may think that it was a used item. This was my second purchase of the same item. The first one which was also a gift was delivered directly to my sister. I am assuming that the packaging was fine because she didn't say anything except that she liked the bag and the delivery was right on time. Thanks!

 I would shop here again

Tried to purchase 4 beach chairs at what looked like a competitive price only to have them email me two days later and tell me they need to add about 15% more for shipping. I cancelled the order since they were no longer the lowest place to purchase the chairs on the internet.

 I would not shop here again

UPS had the wrong drop-off location but, it was straightened out the next day/ evening.

 I would shop here again

Said product was in stock. Was notshipped yet

 I would not shop here again

Overall I had a very good experience with Dmart.  The website is not particularly impressive, and after placing my order I started to worry that my item would not be in stock (wasn't clear), and I had read some poor reviews of dmart.  After 2 days (weekend) I hadn't seen any change on the order status page, so I sent an inquiry to customer service.  I had an IMMEDIATE, personal, very helpful response assuring me that my stroller accessory was in stock and would ship that day.  I also got an email with a tracking number shortly thereafter.  I've just received the product and it looks great.  The shipping box was beat up, but that's because it was reused (which I think is great - kuddos to dmart for being environmentally conscience).  So overall the service was great; I got my out-of-stock everywhere else accessory quickly and for the best price around.  I'm pleasantly surprised and very happy!  I hope others have a similarly positive experience and don't hesitate to email customer service for help.

 I would shop here again

I ordered the stroller and called 3 days later to see when it would be shipped. I was informed that the last one was sold right before my order. The rep called the warehouse and was told that one was on transit and i was 1st in the cue to receive it. He could not tell me when it would arrive at the warehouse. I called 3 days in a row and received no more info. I emailed customer service and received no response. I had asked the rep if i should order it from another vendor and he was non committal about me receiving it. This is the one item that my daughter wants for her new baby. I am afraid to order from someone else because once dmart ships it i cannot cancel. Bottom line is they do not provide the "best of the best" customer service once the item is ordered. I don't expect anything to change after they receive this survey so i will not use or recommend them in the future.

 I would not shop here again

Excellent Service

 I would shop here again

Web site was easy to use and products are easy to find. Order shipped quickly, I believe I had the humidifier in my hands in four days from placing the order. Thanks will order again.

 I would shop here again

Friendly efficient customer service. Extremely fast order processing & shipping. Tracking info received promptly. One of the best companies I've ever ordered from.

 I would shop here again

was satisfied with customer service

 I would shop here again

Have not received the product yet. Dmart has not communicated a back order or delayed shipping to me. I call Dmart to check on status. They told me the would check and get back to me. Never got back to me. Called the store again today. My only option was to leave a voice mail. Was expecting this gift to arrive well before Christmas, now I'm concerned that it won't get here at all!

 I would not shop here again

Extremely pleasant experience, especially the call to me to verify the shipping address as it was to the same name as the billing address, but a different address. DMART - KEEP UP THE GOOD WORK!

 I would shop here again

toy is a christmas gift. so as far as I know everything is in working order. Thanks.

 I would shop here again