Department of Goods

Department of Goods
Average Rating: 4.62/5.0 store rating
Customer Service 5
On-Time Delivery 5
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Bought a North Face triclimate jacket from Department of Goods recently with a 50% off coupon code.  Was really happy that I was getting this deal.  However, the jacket appeared to be a fake.  First, the snaps that hold in the inner jacket   Read full review...

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 2/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

The customer is always... well, backcountry does not care

by jal626262, December 26, 2008
Untrustworthy, dishonorable, and unreliable, particularly for their customer service (if I dare call it even that). Their prices are certainly low, but you will pay much more in other ways.  If you are 100% certain with the product you wish to purchase, ok... but do not try to make an exchange.
I attempted to do so and they instead took it as a return without consulting me at all.  Despite their obvious error, they refuse to take any action,  instead leaving me as the one to pay for their mistake (they were gracious enough to offer for me to re-purchase the item at a higher price).  Definitely recommend to go with a more reputable website such as Sierrasnowboard.

x I would not shop here again
Overall Rating: 1/5.0 store rating
Customer Service: 1/5.0 store rating
On-Time Delivery: 1/5.0 store rating
 
I lost my beloved Oakley Minute Sunglasses recently and tried to replace them only to find that they apparently have been discontinued! The nerve of Oakley! A frenzied search   Read full review...

  I would shop here again
Overall Rating: 4/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 
I have shopped at BC.com and BCOutlet.com numerous times. Recently, I ordered a wetsuit from Backcountryoutlet.com; after I placed the order, I found out from an acquaintance that the wetsuit being advertised was not the wetsuit they received (a newer   Read full review...

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Good prices and service

by joe568, April 19, 2007
I ordered a Camelbak hydration pack for a really good price from these guys. It was shipped the next day and arrived shortly after that. Thanks backcountryoutlet!

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

My experience was very good. The...

by Backcountry Outlet.com Shopper, January 23, 2006
My experience was very good. The website is easy to use and the prices are excellent.

  I would shop here again
Overall Rating: 5/5.0 store rating
 

Great selection and quick delivery. I...

by Backcountry Outlet.com Shopper, September 8, 2005
Great selection and quick delivery. I will definitely buy from them again.

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Great service. Bought stuff from the...

by Backcountry Outlet.com Shopper, September 6, 2005
Great service. Bought stuff from the outlet at significant discounts and tested during the most recent camping trip. All gear lived up to my expectations.

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

They had the product in stock, at a...

by Backcountry Outlet.com Shopper, September 6, 2005
They had the product in stock, at a good price, (I had been following the price at different merchants for some time). I liked how they showed the quantity in stock. It was promptly shipped, and was in excellent condition.

  I would shop here again
Overall Rating: 4/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

super fast free shipping service. said...

by Backcountry Outlet.com Shopper, August 21, 2005
super fast free shipping service. said 5-9 days, got it in 3. great price. I will shop there again

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

very quick service, arrived earlier...

by Backcountry Outlet.com Shopper, August 20, 2005
very quick service, arrived earlier than expected...very easy efficient transaction.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Backcountry has the best online...

by Backcountry Outlet.com Shopper, August 4, 2005
Backcountry has the best online shopping. From prices to inventory shipping & service. Shopped with them twice & I plan to always look there first when planning to buy gear. Much better than any other site I've used.

  I would shop here again
Overall Rating: 5/5.0 store rating
Customer Service: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Very good, but would suggest they...

by Backcountry Outlet.com Shopper, August 2, 2005
Very good, but would suggest they create a separate category for "Mountain Bike" shorts, instead of having them in the "Casual Shorts" section. I almost did not find them....

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating
 

Excellent selection and prices. Fast...

by Backcountry Outlet.com Shopper, July 11, 2005
Excellent selection and prices. Fast shipping. I recommend this merchant.

  I would shop here again
Overall Rating: 5/5.0 store rating
On-Time Delivery: 5/5.0 store rating

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