Altrec.com

had to make a return and used live chat to get RMA number...chatted with Lori T and she was terrific....  she made it so easy and will make me want to shop at Altrec all the time.

Kim 

 I would shop here again

Awesome products, prices, service, fast free shipping too!  Have bought from many times and will do so again.

Just placed an order that I had to cancel.  No problem with the online chat service.  Taken care of in like 2 minutes.

Thanks Altrec!

 I would shop here again

I ordered a pair of sunglasses online.  The site was easy to use, clear and very customer friendly.  The entire process of ordering and paying didn't take long and I received the confirmation email immediately.  The delivery was   Read full review...

 I would shop here again

I have been a long time customer of Altrec and I will always choose Altrec as my number one place for ordering outdoor gear.  The customer service is fantastic. So many times they have gone out of their way to find the answers to questions I   Read full review...

 I would shop here again

I needed some help in placing an order. I contacted Altrec via their "on-line live chat". Jennifer C. assisted me. Jennifer handled my purchase including my available discount. Jennifer was very helpful, courteous and friendly during our "conversation". Altrec has great products, prices, shipping and very nice customer service representatives! I couldn't be more pleased. I continue to shop Altrec for all the above reasons.

 I would shop here again

ON Dec.19, 2011, I got an E-mail from Altrec.com advertising free deliveries for all deliveries in the lower 48 states in time for Christmas.  I p urchased a winter jacket for my son and because I needed it by December 23, I ch   Read full review...

 I would not shop here again

I wish I would have read these reveiws before ordering anything from Altrec. They made a mistake and sent me the wrong color jacket and then it was like pulling teeth to get them to send me a prepaid shipping label. They actually tried to make me pay to send the Ugg boots I was also returning with the jacket (both were sent to me in the same box. i would have had to find a new box and send the Uggs back separately just to save them a few bucks??!) The prepaid shipping took 7 days to arrive and now I have to wait for a refund to post to my checking account. Since I no longer have any trust in the team (who were all very rude to me over the phone) I will be watching them like a hawk until I get my full refund. I will NEVER shop with this company again.

 I would not shop here again

I was excited to order an item at a great price, and completed the transaction.  I even got a confirmation number.  I waited for a shipping confirmation the next day when I was supposed to get one, but it never arrived.  Eventually, I received an email telling me they cancelled the order because they did not have it in stock, even though they said they did on their website.  They offered me a 20% discount, which ended up being less than the original discount on the item.  I contacted the store about getting the same item, just a different color, at the original price I had agreed to pay, and they refused, and again offered only a 20% discount.   At that point, pretty much everything on their site was available for a 20% discount.  Useless.

 I would not shop here again

Received an email from them saying that my order would include free shipping over $45, however after filling my cart and trying to check out I was not offered free shipping.  Sending great deals by email is great, but only when the company sticks by what they are selling.  Called them and they wanted to see my email, like I was a complete liar, and stated that free shipping was over a much larger amount.  Makes you wonder about their so called "deals"

 I would not shop here again

My experience was great and super fast.This may be helpful. You can avoid the wait and speak directly to a sales rep by dialing 866-945-8263. So much easier talking directly with a knowledgeable person regarding my order.

 I would shop here again

Altrec provides a 20% off coupon for regular priced items for those who wrote a review on the gears they bought. How hard can it be to write a review? So I wrote it and use the coupon if I need. If you buy some cheap stuff and apply that 20% off coupon then the transaction will go through. Recently me and my firends we consolidate our purchasing lists and go for some expensive gears and apply the 20% off coupon. Guess what happed? Surprisingly this company blocked and canceled the transaction without any reason. This is what they call 100% satification guarantee. My words to Altrec: If you can not afford to play the game, don't set the rules. 20% off is not a big deal at all, some other dealers always have at least 25% off to their loyal customers. Buy from them if you want to get insulted and disrespected. This is so far the worst on-line purchasing experience I have ever had in my entire life.

 I would not shop here again

It takes a lot for me to give a "1". This is an incompetent and dishonest company. NEVER bother trying to cancel an order or try to get your money back. Their return and "100% Satisfaction" policies mean NOTHING. Here's the ongoing horrible   Read full review...

 I would not shop here again

Bought two pairs of the same short in the same size...one pair fit perfectly while the other was not close to the right size, even though it was labeled properly on the clthes themselves. Makes me think they are selling defects. 
The pair of shorts that fit was were made in Bangladesh while the ones that did not were made in Taiwan. To pairs from two different countries...I have no idea where they are getting their inventory from but the sizes of their items are not consistent in anyway.

 I would not shop here again

I wish I would have read all these Altrec negative reviews before I attempted to purchase a stroller from this company. Every single thing written about their terrible customer service is true. 
The item I tried to order turned into a differnt item when I put it in my shopping cart. After contacting them, I was told that the advertised item was not available for the price on the website. They refused to honor the price for the item that they listed. 
Altrec does not go out of their way to right their own mistakes. Stay far away! I do not recommend this company at all. I am shocked they can get away with false advertising and treating a potential customer like dirt. 

 I would not shop here again

Altrec.com had the best price for a specific North Face jacket that I was seeking.  Their website was easy to use.  They promised delivery within a week but the package actually arrived in two days.  The product was as-described and the correct size and color.   

 I would shop here again

Made a purchase from Altrec, the package arrived promptly. However, I had to return it because the boots were too small. The package cost me about $17.00 to ship back. Altrec doesn't offer free Returns/Exchanges. I wish I would of   Read full review...

 I would not shop here again

I placed an order with Altrec.com on Saturday, December 18 after seeing their website banners guaranteeing delivery by Christmas. I was told that two of the items would make it by Christmas but the 3rd would not. Fine, I only needed the first two items for Christmas day anyway. Yesterday on the 23rd I get two emails... one said the third item would be delivered on the 24th and the other said that I would receive the first two items on DECEMBER 28th!! Not hardly in time for Christmas like I was told! Their customer service person blamed FedX for the back up then me for ordering so close to Christmas. If they don't want orders made for Christmas then don't advertise delivery in time for Christmas!! They may have great prices but they need to back up their promises of delivery. They did not even ship the items until Tuesday, December 21.

 I would not shop here again

I placed an order on November 26 on their website.  It said shipments to residential addresses would be shipped by FedEx Ground and shipments to P.O. Boxes would be shipped by Priority Mail.  Since I live in Wisconsin and they are in Oregon, I   Read full review...

 I would not shop here again

Altrec has always been my favorite place to shop for Patagonia products especially because of their free shipping policy and I have spent thousands of dollars at the site.

Recently I was offered a 20% discount on a future purchase if I would review one of the items I had purchased.

After writing what I thought was a positive review (not criticizing the product). I described the color and the sizing of the item and also thanked Altrec for the free shipping. However, my review was rejected with the comments "didn't meet their standards" and "please review" again.

I emailed Altrec asking why my review was rejected - they never answered!

Ummm, are they cutting back on the 20% offer? At lease reply to me as to why the review was rejected! (I noticed another reviewer had a similar experience in their January 10 review)

Such a shame that a company that started out so successfully has fallen to this degree.

Because of their poor customer service, most of my shopping will be done at Backcountry from now on.

 I would not shop here again

This company has problems.  i ordered a pack and never got a confirming email or any shipping info.  I tried to use their online chat to inquire only to get a "not available" message.  I was able to use the back button on my browser to find my order number and retreive shipping info.

The order arrived only to discover that the item is in no way what I ordered.  I ordered a backpack and received a piece of luggage.

I called customer service and got a return lable.  They tell me my debit card will be creditied when they receive the return,  we will see.

I noticed that most of the recent feedback was poor, obviously there has been a change for the worse with this company.  I will not be using them again.

 I would not shop here again

I bought a pair of Northface pants from Altrec.com and when they arrived, they weren't quite what I thought they were based on the description. I immediately sent them back via USPS using Altrec's on-line RMA label. Two weeks from the time they   Read full review...

 I would not shop here again

I ordered two coats in late January. One was too large, so I sent it back the day after I received it.  It was received by Altrec 2 days later, but I still have not received a credit on my account. I sent an email to Altrec to check on the status of my return, but they did not respond or even acknowledge that I had emailed.  This return process and lack of communication is very frustrating and indicative of a business that has poor customer service.

 I would not shop here again

I ordered a pair of Keen shoes, which I received very promptly. However they were too small. I returned them on January 12th, they received the shipment on the 18th.  I emailed Altrec after two weeks, they said it is in process.  I emailed them after 3 weeks, they still had not gotten to my return.  I tried the live chat on February 8th and they said they would need a tracking number to complete the return.  I went on UPS.com and found the tracking number and sent it to them.  On the 12th of February I finally got an email stating my credit would post to my bank account in 3-5 days.  So it takes about 1 month to get your credit back on returns.  I won't shop there again.  If you think you might have to return a purchase think twice before ordering from this site.  

 I would not shop here again

I recently made a purchase at Altrec.com and two of the items I received were incorrect and another one appeared to be used.  When I tried to resolve this issue with Customer Service via their online chat system, they ignored my request to replace the incorrect items with the correct ones and cut off the chat.  I have sent several additional inquiries about this issue, but I have not received a single response from their Customer Service. At this point, I've given up on getting the products that I actually ordered.

I do not recommend ordering from this company because it's unlikely that you'll get the products that you actually ordered and their customer service representatives definitely won't rectify the situation.

 I would not shop here again

I ordered a Smartwool hat from Altrec on 12/21/09. The item was shipped quickly to me but after seeing it I decided to return it. I mailed the hat back to Altrec on 1/7/10. A week later I looked on the "My Account" page on their web site to see if they   Read full review...

 I would not shop here again

Okay, stick with me because this is a bit long, but it could save you lots of trouble. The first time I ordered from them, 2003, they sent me a wicking Tee with body odor. Despite this, I tried them again this xmas 2009 with 2 orders, and it was   Read full review...

 I would not shop here again

Horrible! The site refused to take an order after numerous attempts. I constantly got an error message. The live chat did not respond. I went to a separate site, national parks, and it routed me right back. When I did get an order through, they shipped the wrong size. They are a total disaster to shop with!

 I would not shop here again

I've ordered a winter jacket for my 10 months old from their website on 12/15/2009. My wife and I have been waiting patiently all these time. No one from this company have contacted us until I called and emailed them inquiring about the order. I didn't even get to a live representative after waiting for more than 20 minutes. All I could do was to leave a voice mail. Finally got an email from them on 12/29/2009 telling us the jacket is out of stock.

 I would not shop here again

Miserable experience.  Ordered a North Face coat for a Xmas gift that was "in stock" on 12/11/09, called 12/22/2009 to follow up since I never received shipping confirmation, was told it was going to ship but might not make it in time for Xmas, 12/23/2009 received email that the item is "out of stock" and they are cancelling my order. 

 I would not shop here again

When I ordered on line it appeared that all items were available.Ordered Xmas gifts on 11/10/09 and only received part of items by 11/30/09 so I contacted them.  Items were out of stock but they said they would ship when they came in. I contacted them again 12/16/09 and was told they are still out of stock.  Their excuse is that " we are having a terrible time with Columbia" and they agreed the "timing was horrible".  They said items advertised were" generally online" when I asked if it was their policy to advertise items that were not in stock.Disappointing  experience overall as there was no followup or updates about your orders.  You could wait forever if the item you bought was backordered and they wouldnt tell you.
They Offered 25% off next purchase, but I would have to CALL their store . No way am  I wasting more time with this company.Yes, the prices are cheap, but if you never get it, does the price matter ? I cancelled the rest of the order.  There goes Xmas. Will never buy from ALTREC again.

 I would not shop here again

It was easy to order. But to return, they won't exchange. Have to do it as separate invoices. The selection is great, but their return policy is more finicky than bigger companies. To me, convenience is the reason to shop on the web. 

 I would not shop here again

Shipping is too slow!  I placed an order and it wasn't received for almost two weeks.  In all fairness, they state on their website that it may take 8 to 10 business days, but they need to work out a quicker arrangement with their shipper, FedEx.  Additionally, most retailers offer free return shipping of products that do not fit.  Altrec does not.  It cost $18.55 to return two pair of shoes to them that did not fit appropriately because they insist on the items being insured.  (To my benefit, I know)  I'm not paying any company to try on their shoes!  (I had the exact shoes in the same size I ordered...???)  What if they next size I ordered had not been correct?  In this economy, there are many places that want my shoe business, and they will help me get what I want.   Altrec is not that company, and I will not be using Altrec in the future. 

 I would not shop here again

I purchased a North face bag, with a great discount with free shipping.  I just got my backpack just in time for my trip.. Fast Shipping.. I'll buy next time from them..  reliable..

Big discount, free shipping, eventhough its free shipping.. they shipped it right away and got my bag super fast.. I'm loving it!!!!

Package arrive in excellent condition, the item is wrap in a plastic bag, which is the way to go.

 I would shop here again

They have good pricing, but the shipping and processing of orders is too slow.  Not worth ordering from again.  I ordered a "special item", a rain coat, on a thursday and the next friday it was still not processed and ready to ship.  They should set realistic expectations. Instead of saying it will take 4-6 business days to ship. They should tack on the 6+ business days to process a credit card for a total of 2.5-3 weeks to get an order mailed with free shipping.

 I would not shop here again

BACKGROUND:I was looking for a good price on North Face, short sleeved, high-tech fabric for travel, golf and general purpose wear.  Typically, I would have to shop at TravelSmith, REI, EMS, Campmor or Columbia Sportswear for these   Read full review...

 I would shop here again

The customer service was VERY disappointing!I usually shop on backcountry.com but they didn't have the ski pants I was looking for, so I decided to buy them on Altrec.com. The free shipping is via USPS, not the best but it arrived quickly. However   Read full review...

 I would not shop here again

Customer sercie and "Price Match Plus" are AWESOME at Altrec.com. I recently ordered a pair of Oakley sunglasses in which Altrec matched the price from another website PLUS they gave me 5% on top of the savings. They offered free shipping as well. After placing my order, I found Oakley sunglass case that I wanted so I called back Dave F. (who helped me initially). He took my payment information, gave me FREE shipping and was super efficient and friendly. You can't ask for better customer service, product selection, or prices than at Altrec.com. I have become a loyal customer!!
Thanks Guys!

 I would shop here again

Ordered $120 snow boots - when I received them they were defective.  Sent them back immediately, 1 MONTH LATER NO CREDIT TO MY ACCOUNT.  Have called them and they say they "put it through" and that it should show up in a couple of days, but it never did! HORRIBE SERVICE AND RETURNS!

 I would not shop here again

I recently found that I wanted a new backpack to replace my gym bag - one which became too bulky to lug around after work. My co-worker has had her The North Face backpack for over three years and it is still going strong, so I figured I would do some   Read full review...

 I would shop here again

I ordered two pairs of sandals one from altrec one from Cabelas. The pair I ordered from Cabelas was on my doorstep two days later. The pair I ordered from Altrec had not been shipped as of this writing 4 days later. I was going to take them on vacation   Read full review...

 I would not shop here again