ZipZoomfly.com

ZIPZOOMFLY (ZZF) is definitively not correct. Its rebate system is a rip off with the only goal to attract customers. I ordered an ASUS Eeepc 1000 HE because of an attractive rebate of 30$. I never received this rebate because ZZF ruled that my claim was not allowable on the pretext that the barcode I provided was not the right one. But it was the only one available on the product I received. ZZF asked me to provide a specific barcode but this barcode was not available on the box or the netbook. I complained about that during a long time via Internet and finally by mail to the customer service. I never received an answer. Run away this online store, it’s a thief.

 I would not shop here again

Terrible.  They advertised a low price on the web but then refused to actually sell me the camera unless I bought a grossly overpriced accessory package.  Classic, unethical bait and switch.  DO NOT BUY FROM THESE PEOPLE.

 I would not shop here again

_cloaked rebate small print force apply for debit card, rebate add into debit card

_cloaked "in stock" items actually nothing in stock, they use it to know how many to order, search for new cheaper source to maximize their profit margin. In stock equal to nil!

_view cart price not lock, some auto program will change the view cart item price. Be careful when choosing again, price also will increase when item enquiry increase

_view cart can be wipe clean randomly

_fabricate excuses hold on delivery schedule even 2-3 days shipping purchased.

_sells defective refurbished products

_no sales support, pray if you have problem. email blackhole, 100% refuse RMA, once out the door, it is your problem.


Perhaps this crook had been playing little fair in the past, recent experience leave anyone thinking on the opposite, may be the sheep skin had removed.



 I would not shop here again

Mar 22 I ordered a ASUS 1000HE netbook hoping to get it in time to use it before school lets out as I am a student studying IT. Mar 24- They called and e-mailed saying they needed to verify information. If they trusted their website they wouldn't need   Read full review...

 I would not shop here again

This is the bottom of the barrel!  I will never trade with "Zip Zoom Fly" again.  Customer Service is not customer service at all. They charge the highest rates for shipping and have an impossible return policy.  The return policy has so   Read full review...

 I would not shop here again

The order was purchased with 2nd day delivery.  The order was sent FedEx Ground and was not received for 12 days.  When customer service was called I was promised a call back that I never received.  When I called a second time the customer service representative was argumentative.  Customer Service…what customer service.  There are a lot of discounters on the web and the only other thing to discriminate is how people are treated.  Before I spend my money here again I need to ask myself what compelling reason would I have to do so?

 I would not shop here again

ZIPZOOMFLY has converted to deceptive business practices!!! I am a long time shopper and have built hundreds of systems from their company - I have only used them (and when they were googlegear) for roughly 7 years. Now, they charge shiping almost all   Read full review...

 I would not shop here again

This company used to be amazing to deal with. I have ordered a lot of gear from them. This year however they have gone down hill. Most recently the shipped my memory without requiring a signature. Package claimed delivered by fed ex (left at door, in their notes without sig) and it is somehow my fault, and they won't have a resolution for 4-6 weeks, at which time they will reship or refund.  
 
Previous order they shipped me the wrong video card because their website said one thing but invoiced another (we're talking one character difference on model number) and wanted to charge me a restocking fee.  
 
They give fast shipments, and have good prices, but if you have to deal with customer service you are screwed. I'm shopping NewEgg from now on.

 I would not shop here again

I saw several negative reviews about this store, (like too many), but I ordered from this store anyway, determining that with SO many 1 star ratings, all appearing from the same person, someone really had it in for this company. I ordered an external hard drive. They had the best price, it came new in a sealed box in two days, and absolutely not problem. I think someone really tried to screw these folks over at this store, or 150 or so people just had a horrible experience which I doubt......I'll support them simply as my view is, they were treated unfairly.

 I would shop here again

Horrible customer service. I ordered my pc build components from them and after a week of not receiving anything, I went into my account and it was still not processed. I called them and they said the cpu was not in stock. Thanks for letting me know. I spoke to 3 representatives and finally a supervisor. None could cancel the order. Took them forever to do that!

 I would not shop here again

I have ordered a few times from this company. There speed of delivery is excellent and it is free. I have also had great customer service. I highly recommend zipzoomfly!

 I would shop here again

Horrible experience. Sent bogus tracking number so they could charge my card. After 15 days never received package had to do a charge back.

 I would not shop here again

Extremely disorganized company. Tried to order bulk of a new build. Took two days to verify credit card. Took an extra day to confirm order. After three days, received notification that order was incomplete. Called for info-ZZf said that it might not have been incomplete, it might have actually shipped. I told them "might have" and "maybe complete" don't work for me. Told them to cancel order and recall whatever shipped. They said they would, but they didn't. Had to call FedEx myself. Ended up with $26 (half of shipping) for my trouble. I asked if $26 was worth me and everyone I could convince to never order from them. ZipZoomfly said that was their decision.

Horrible, horrible experience. Lazy management. Not worth the cheap prices.

FYI: Both Newegg and ClubIT managed to deliver orders placed at the same time as the one at ZZf before ZZf could even confirm their own inventory.

 I would not shop here again

I ordered a processor from ZZF which was in stock on Feb. 19. Yesterday I checked the status of my order and it listed "Packed" as the status. Today, nine days later, I receive an email from them that states the product is out of stock and will no longer be carried by the company. How can they pack an item which isn't in stock?!? I can understand a day or two to find out an item is out of stock, but nine days? and after a status of 'Packed'?

This was not my first order with ZZF. I have had good luck with them in the past, so this behavior was reprehensible. As the product was unfortunately permanently out of stock, ZZF has unfortunately permanently lost a customer.

One more thing. I hadn't realized until just now that ZZF charged my card the day I ordered my item. Now I have a hefty charge for an item I'll never receive. Boo-hiss!! Two thumbs down!

 I would not shop here again

One of the worst shopping experiences I have ever had. I ordered a E8400 which was supposedly in stock at the time of my order...it wasnt. After 9 emails to their customer service with no response, an email to the BBB, and paypal resolution center I finally received my refund 2 weeks later. During those 2 weeks they continued to sell the E8400 which they didnt have in stock. I also received an email today from their so called customer service and they said that item was high in demand and that they never received any of my emails...well why was it listed as in stock on your website and ready to ship in 24 hours??? AVOID THIS COMPANY LIKE THE PLAGUE!!!!!!

 I would not shop here again

most items shipped and received in a timely fashion, however key item missing from invoice, note left in shipping package that said item was back ordered. no prior warning item was out of stock, was listed as in stock and that it had shipped. reported item missing from shipment and 48+ hrs later, still no reply from zipzoomfly

 I would not shop here again

Sent wrong graphics card.
Then tried to get the mail in rebate.
They lie!!!!!!!!!!!!!!
Last time I fall for the mail in rebate.

 I would not shop here again

Ordered some items Tues night with overnight shipping. Processing finished Wed morning and went into "packed" status. Thursday I sent an email wondering why it didn't ship Wed, was told that my order had been accepted.....duh, I thought that was what processing meant. Anyways Friday comes around and still in "packed" status. I call and they now tell me cpu was out of stock and they didn't notify me because they knew it was coming on Friday......wow. To add to this, lady tells me my order still might not ship Friday.

Now I am stuck with overnight shipping that was ordered on a Tuesday night that quite possibly wont get to me till the next Tuesday....bravo zzf. And they wont let me cancel.

Meanwhile, I ordered A mid tower case from Newegg Thursday, a case that is sitting in my living room right now, on a Friday.

 I would not shop here again

I've used ZipZoomFly in the past and payed by credit card and never had a problem. Because of security reasons, I now pay by bank check. I recommend you do not use ZipZoomFly if you are paying by check. It will take a minimum of 10 days after the   Read full review...

 I would not shop here again

I ordered a new intel cpu. Order status said it was shipped.
I received a back order slip with my other products.
Their website says product is in stock. Now I have to call their customer support and hope I get someone this week...

 I would not shop here again

The item went for a dollar less right after I ordered it and they refused to refund me a lousy buck! They don't care about their customers. I canceled my order and I'll never buy from them again. The absolute worst at customer service!

 I would not shop here again

I've been a customer for around five years now, and have seen the website evolve during that time. I am very happy that they now have detailed filters that allow you to find the product you want quickly and easily without having to sift through dozens of similar products that you don't want.

I have always appreciated the "Free Shipping" (having the shipping costs included in the price) because as a consumer, you always have to factor in the shipping costs when purchasing online. They take that step out; one less thing to worry with. I have always received my purchases within a few days of placing the order as well and have never had a problem with my items being damaged or faulty.

By making my life a little easier with the update to the new website, and continuing to offer the products I want (primarily computer components) at great prices with an "error free" shipping history, ZZF can count on getting more of my business.

DSF

 I would shop here again

This has been horrible experience - I ordered two hard drives (Hitachi 750GB SATA) two days after ordering a motherboard (Intel P975) - I received the motherboard without issue - they placed the hard drive order on hold for "verification" even though the   Read full review...

 I would not shop here again

Excellent. Great price, fast standard delivery. I will buy from them again. Product works great! I had no issues, so I can't comment on returns or customer service.

 I would shop here again

I placed an order for an item that was shown to be in stock and was supposedly shipping within 24 hours. My credit card was charged the same day and I received an email stating that my order was being processed.
For the next 3 days i saw no change in my order status and i wrote an email using their contact form as well as leaving a voice mail since i could not get a hold of anyone. No one responded. The next day i called repeatably until i finally reached someone, they said i need to talk to the 'verification department'... there no one ever picked up, it always went straight to the voice mail. So i called the customer service again (and again and again) and when i finally reached some one they asked if i could verify my shipping address.. i did and then they told me the item was out of stock and i had to wait 3 weeks. Even though the item was still shown to be in stock and shipping within 24 hours on their site.


 I would not shop here again

Placed an order for a Asus computer on 11/23/07 and paid in full via Paypal the same day. Item showed "in stock, usually ships in 24 hours". As this is to be a Christmas present, I bought from this company based on having the item in stock. As of 12/4/07, my on line invoice still shows "pending" for processing. Called customer support, who said the item was back-ordered due to a hugh demand, but if that's the case, why does their internet site as of this very minute still show my item as "in stock"? I sent an e-mail to customer service three business days ago, and still have not received any replay. This company still has my payment, with no date when and even if it my order will be received before Christmas.
Left me hanging...will never deal with them again.


 I would not shop here again

Really BAAAAAAAAAAAAAD service, purchased a Video card on november 20/2007 and today (dicember 03) the order status still is "processing" the told some excuse about calling the cardholder, but they have talked 3 times with him, this never happens with newegg.

Today write an email to cancel the order and told me "at this time you can't cancel the order", come on 13 days to process a single item sale.....Incompetents

 I would not shop here again

I recently ordered a processor and motherboard from Zipzoomfly and had the worst experience with them ever. first of all i want to say it wasn't totally their fault but the way they have been handling it is unacceptable. my package never got delivered to   Read full review...

 I would not shop here again

BAD EXPERIENCE! I purchased an item that had a rebate, and I believe I was not sent a receipt. I emailed customer service, and they sent no response.
I found directions on there website on how to get a receipt and the links they talk about don't even appear to exist. I would recommend purchasing from somewhere else that appreciates their customers.

 I would not shop here again

this is a wonderful place to shop. they are fast and have great prices. There customer service is top of the line. Would do business with them again. I have a few friends who are in or own there own computer business. I have told them about zipzoomfly and they have gone there and then gone back again. I purchase my computer stuff from them for there price and ease of service. this is a company that knows what they are doing.

 I would shop here again