ZipZoomfly.com

Full review
Mar 22 I ordered a ASUS 1000HE netbook hoping to get it in time to use it before school lets out as I am a student studying IT. Mar 24- They called and e-mailed saying they needed to verify information. If they trusted their website they wouldn't need this process as many well known retailers do not do this. They should see it only delays the process and makes customers unhappy. March 28 I noticed that they had a promotion on this netbook with memory for only $10 more. I decided not to bother as it had already been shipped. April 1 I had been tracking the package and knew it was supposed to be delivered on this day. I made sure that someone was even home. I got home and asked did it come? they said no. I checked Fedex site to see the status and it said Delivered Left at front door. Signature Service not requested. I checked around and made sure it was no where. I checked with neighbors. I checked with my landlord. No one had seen it. I called Fedex they told me that they would contact the driver and have someone call me back. I got a call back and they said he left it at the door. I was somewhat furious. It makes no sense that zipzoomfly would not require signature and makes even less sense that Fedex would just leave a package at the door in a heavily populated area where it is obviously not secured. While talking to Fedex they told me to call the shipper and they would file the claims process. I called zipzoomfly and they responded that it would take 4-5 weeks for the claims process. I asked if I could get the memory for the discount they were offering on March 28th, because of the issues. She said no. I asked if I could receive any discount for this. She said no. I told her I thought 4-5 weeks was a little ridiculous. April 2 Fedex contacted me again to see if the package had showed up. While on the phone I asked if she could tell me the status of the claim. She said the shipper has not filled one. I was assured by the person at zipzoomfly that it would be filed on the same day. I called zipzoomfly again and asked had they filed the claim. They said yes of course, I explained about Fedex and what they stated and obviously a well reputable business like Fedex would have no reason to lie. The lady at Fedex even said most retailers in this situation go ahead and ship a new item and just wait for their money from them whenever the process is complete. I asked about this and the manager their supervisor Michael responded they would not do this. He was very very rude. He said I would just have to wait. After all this I explained that I would be reporting them for this. He said fine. April 8 I called Fedex to check on the status of the claim again to see if it had been filed. They informed me it was filed on April 4th. She also informed me that they only take 7 days to issue a claim. Which is obviously far off from what zipzoomfly claimed. My main concern now is that even after all this will I ever get a laptop? will it still be worth what I paid as the price of technology drops constantly? I obviously won't get it in time to use for class.