ZipZoomfly.com

Full review
This has been horrible experience - I ordered two hard drives (Hitachi 750GB SATA) two days after ordering a motherboard (Intel P975) - I received the motherboard without issue - they placed the hard drive order on hold for "verification" even though the contact information, account information, and shipping information were all identical.

I placed two long distance calls (they offer no 800 line even though they are requesting additional information), I wrote two emails asking for an explanation and never have received any explanation for the verification hold that cost days in processing. I paid FEDX two shipping - their delays cost me any time I would have gained. I asked for refund of the two shipping (~$3 up charge ~$9 total) and they responded with url's to their website and then add an invitation to write to them if I need anything else.

Here is their "Customer Support" reply:

Dear Customer,

Please be advised, the processing time is stated on our site; we have included a link for your reference:

http://www.zipzoomfly.com/jsp/FAQs.jsp#q29

Please feel free to contact us if you need anything else.

Regards,
ZipZoomFly Customer Service


Customer Service does not exist at this company - their "specialists" are either completely disempowered or apathetic. I would suggest that customers are much better off in the long run to use NEWEGG.COM -even if it costs a couple of bucks more. I placed three orders with NEWEGG - all three delivered on time and the one request for a shipping update was responded to within hours in a helpful way.

We'll avoid this company for all future hardware and sw purchases and encourage others to avoid them as well.