ZipZoomfly.com

Full review
THE WORST CUSTOMER SERVICE I'VE EVER EXPERIENCED. I've purchased tens of thousands of dollars worth of computer equipment and electronics over the past few years, from a lot of different retailers. I recently purchased several items from ZipZoomFly and received an order confirmation via e-mail. Three days later, I still hadn't received the items (they advertise free 2-day shipping). So I went online, checked the status, and it said "CANCELLED". I tried to call them several times to ask if the order was really cancelled, since I received an order confirmation, and to ask why it was cancelled. I called three times over two days, and each time I called their "customer service department", a recording said to leave a message and they would return my call as soon as possible. Guess what? NO CALLS WERE RETURNED. I finally called the receptionist, who directed me to someone live. They said that they didn't know why the order was cancelled, and to try placing the order again. So I did. I received a defective hard drive, crashing with errors right out of the box. I called again for an RMA, but received the same recorded message to "leave a message" and that they would return my call. NO CALL RETURNED AGAIN. So I called, and dialed the receptionist again. She was new, and put me on hold after every question I asked. Long story still long, they WILL NOT PAY THE SHIPPING COSTS for returning DEFECTIVE ITEMS. Either you pay the shipping costs back to them and get a replacement, or they charge you a 15% restocking fee. I said "so if you send me another defective drive, and maybe another one after that, I have to keep paying shipping back to you?" Their answer was "yes". No other company I deal with makes YOU pay for shipping BACK to them if they send a defective item. For this reason, and for the HORRIBLE customer service, I give them the lowest rating possible, and will never shop with them again.