ZipZoomfly.com

Full review
I placed an order on-line on the evening of June 2 without any problems or notes from ZipZoomFly. My credit card blocked me first, but that was expected for a large purchase from an Internet business. I don't usually spend this much.
Tuesday I received an email stating that I needed to confirm either my order or my address and to call a toll number to resolve the issue.
I called the number and found out that my order was to expensive to be placed without my signature and that I needed to fax or email a copy of my order with my signature on it to authorize the purchase.
I printed my order, scanned in a signed copy, and then emailed it back to the verification person who said she would process my order right away.
I sent a PDF and a note asking her to tell me if she could not read the file. I replied to an email she sent me – so the address was correct. The message did not bounce and I did not get a response saying she needed more.
I checked my order on Wednesday only to find it still in the processing stage. I sent the verification person another email asking her if everything was OK and if not to let me know. I got no response.
On Friday, I called the verification number again and got a recording telling me to leave my order number and a phone number where I could be reached. I left my order number and my cell phone number so they could definitely reach me. I never received a call.
I checked the site Saturday and it still said the order was being processed. So I sent an email to Customer Service explaining the situation.
On Monday I received a message from Customer Service stating that I had not authorized them to place the order and that I needed to contact the verification group. It also said that they had been trying unsuccessfully to contact me.
I did not receive any emails or phone messages from the company after Tuesday’s conversation. So I don’t know whom they were trying to contact but it was not me.
I called the verification line again on Monday (at my cost) to see what the problem was this time. The verification number was “busy” again and they asked me again to leave a message. I decided to contact Customer Service instead to complain since it did not work the last time.
I explained my problem to the Customer Service person who then told me I needed to fax my authorization to them since the person I originally talked to would not be in office until Wednesday.
Now I have wasted 1 week of my time trying to get them an order and following what they told me. I was not going to waste any more time and effort with this company. If they cannot take my order right – how can they fill it right? So I cancelled the order. I will now be placing this order with someone else. Obviously a $2,600 order is not important to them and I will not use them again.