Your Kids Direct

The call center in Cedar Rapids was closed because of flooding which I understand. However one of the reps from the company I spoke to told me that didn't affect the shipping of the order, just the ability to check on status of shipping. I ordered on 6/24 so that it would be here in time for my son to have it for his room after I married. It is now 7/14 and I cancelled the order last week. I understand problems beyond anyone's control, but they should have stated they were having problems and that there could be a huge delay BEFORE I ordered. The flooding in Iowa had already occurred when I placed my order, so you can't tell me they weren't having this problem already.

 I would not shop here again

As of yet I have not recieved my product. When I check the tracking option they gave me, it says it has not yet been shipped, to call customer service or email them. I have sent 3 emails with no response and have repeatedly tried to call, but the customer service number has had a message saying, due to emergency, they are not taking calls. I finally got through to someone yesterday who said she didn't know when my order would be shipped and she would contact me in a week. This company is extremely unprofessional, and I am now nervous that I will never recieve my order.

 I would not shop here again

i am very dissapointed with my experience...my order came in 4 shipments so far...2 of which were wrong items that i had to return...i have not received one item and cannot find out where it is..i will be calling customer service tomorrow to look into this...honestly, i am VERY concerned that the items that i returned are not going to be credited to my account due to allthe mistakes so far...i recieved the wroing pictures and was so fed up with this place that i returned them and did not reorder the correct ones..when i called customer service 2 times when i recievd the wrong items i was told that there was nothihng that they could do for me and if i wanted to have these items i would have to re purchase them...here i am payiungtwice for an iotem when i was not the one that made the pmistake...i was very dissapointed with customer service...and as i said..i have paid twice for items and i am seriously concerned that i will not get credited the items that i returned...fell free to contact me at 410-803-8435 to discuss further

 I would not shop here again

I was very pleased with the process. Thank you.

 I would shop here again

I had no problems, except the quality of the comforter. I did send the comforter back because it had very little filling. It was very thin and I don't believe it would have held up to very much use. Sorry, but I think everything else will be okay, though I haven't put them up yet.

 I would shop here again

We purchased the flower chair for our daughter for a specific event. The item showed that it was in stock but showed an arrival date almost 4 weeks out from purchase (there was no option to pay more for rush/expedidted shipping). I clicked the correspondence link and inquired about the delay and got a quick response that my order had been processed, but still had no idea if that meant the chair was going to be here in time. It did arrive, and was perfect, so we are pleased, but would recommend a better tracking system.

 I would shop here again

I was very pleased with the product and how quickly I received my order.

 I would shop here again

I have searched several different websites and I liked yours the best when making my decision to purchase a child's sofa bed for my Kindergarten classroom. It looks adorable, it is made with high quality materials and the children just love sitting in it. Even the parents and my fellow teachers admire it and make wonderful comments about it. Thank you for such a nice site online and the very speedy delivery. Doanna Harrison

 I would shop here again

MERCHANDISE WAS POOR QUALITY, AND THE RETURN PROCESS IS POOR. ONE ITEM TO ONE AREA, AND RETURN PROCESS IN ANOTHER. I'LL BE SURPRISED IF I EVER SEE MY RETURN PROCESSED. PLEASE MAKE YOUR RETURNS EASIER!

 I would not shop here again

I was very pleased with the product and the service.

 I would shop here again

Adequate

 I would shop here again

This was my first order with Your Kids Direct. The merchandise was not what I expected, the picture didn't match the product I received. I still would purchase with this company again. The item arrived when they said it would.

 I would shop here again

The product was delivered on time. The only problem was that the desk top shelf was dammaged. I called soon as I received it, and I was told that a new shelf would be sent. I has been 2 weeks since this happened, and I have not received it yet.

 I would shop here again

Great selection and pricing. Fast delivery. My daughter loves everything

 I would shop here again

wonderful

 I would shop here again

ALL THE MERCHANDISE I ORDERED WAS ON BACK ORDER. THERE WAS ONLY ONE TRACKING NUMBER SHOWING ON MY ACCOUNT OF WHICH I COULD NOT RETRIEVE ANY INFORMATION ABOUT. I DID, HOWEVER, RECEIVE A PHONE CALL IN RESPONSE TO AN EMAIL I SENT. THAT WAS APPRECIATED. NOT SURE I WILL ORDER FROM THIS COMPANY AGAIN.

 I would shop here again

Everything for this site/company was difficult. Only one shippping option. Unlisted possible delays for regular shipping. Customer care manager that responded to my email without reading my email completely and offered exuses instead of helping me fix the problem. It was a mess from start to finish.

 I would not shop here again

I was impressed by the selection and the prices offered for the items at Kids Direct. In addition I received my order in record time right before Christmas. Thank You! I'll definitely order from Kids Direct again.

 I would shop here again

Good overall. Quality of product not exactly as anticipated (thought the designs on quilt were more embroidered style from picture provided on the website)...However the quality was good overall and I appreciated the complete descriptions of products. The inclusion of the cleaning instructions is very helpful when attempting to obtain a kid-friendly product.

 I would shop here again

What a horrible experience! I hope no one has to go through this. They claim that you can check on status of an order but when you try nothing comes up and then god forbid you attempt to contact customer service directly you are told they can't see the status and will have to call the warehouse and that will take 2 business days. Who ever heard of such a thing! They were rude and uncooperative and they when I wanted to cancel the order because I didn't want to wait, they told me that would take 2 business days. When I even tried to talk to a "supervisor" I got a rude, insensitive agent who wouldn't even listen to my complaints. Please DO NOT use this company...you will be sorry you did! Don't read the good reviews...I guarantee that the company has someone write those to save the reputation.

 I would not shop here again

It has been a nightmare. I was not notified that the product was backordered until 2 & 1/2 weeks after the order was placed. I was going to be giving this as a Christmas gift but since I was notified so late that I would not going to be receiving the order as expected it was to late to shop else where. I still have not received my order, I am told it will ship on 12/22..

 I would not shop here again

It was to hard to reach customer service, and the bed I order one of the boards was broken.

 I would not shop here again

all good

 I would shop here again

Your Kids Direct is a great place to shop. I will recommend it to friends and relatives as well as revisiting it myself.

 I would shop here again

there was never anything to view for tracking and i have not recieved anything

 I would not shop here again

great

 I would shop here again

i received 2 items of the same merchandise, they called to let me know I had a duplicate order, they were supposed to cancel 1 of them. Well, they didn't, and now I have to go through the trouble of shipping it back and paying for shipping and it was their mistake!!!

 I would shop here again

I like the furniture, and when I did have to call customer service, they were very helpful. The drawback for me is that I could not tell by the web picture how the furniture would work together, the headboard/bookcase and bed. It turns out it was too big for the room, and we had to pay half the cost of the item to return it on top of the shipping we already paid to receive it. That makes the overall purchase not worth it in my opinion.

 I would shop here again

I have been looking on-line for a corner desk unit for my daughter's bedroom, within my budget, and I am very pleased with my purchace at Your Kids Direct. Ordering on-line was user friendly, assembly directions were easy to follow,product was in satisfactory condition, and received prompt delivery. I would recommend shopping at Your Kids Direct if looking for reasonably priced products and furniture for kids.

 I would shop here again

The bedding was a gift sent to my granddaughter in Colorado. It arrived on time and I believe they are happy with the quality. No problems.

 I would shop here again

It was easy and the process was very user friendly.

 I would shop here again

Great Experience

 I would shop here again

Your Kids Direct had the complete bedding and at the right price.

 I would shop here again

Buy now pay later was VERY misleading. Website NEEDS to specify DEBIT card holders will be screwed royaly with there accounts if they try to use that option!!!!! Plus my checking account is now OVERDRAWN $600!!!!! Plus overdraft fees!! Customer support when you call them are RUDE to you! I was told on first order all would work out then on second order after 1st was cancelled got WORSE!! Will never shop here EVER!! Plus found a better deal at Kohls anyway and they were nice!

 I would not shop here again

I really liked it but I haven't received anything in the mail yet concerning my order that I purchased. How much will it take?

 I would shop here again

Had what I was looking for. Easy to use website. Great delivery speed.

 I would shop here again

The UPS box that my merchandise came in was smashed and opened on one end. The merchandise inside was unharmed, but it was not a good feeling to receive a messed up box.

 I would shop here again

It was quick and easy. Product arrived early. Wonderful!

 I would shop here again

I was pleasantly surprised at how well they filled my order and stayed in contact with me through the whole process. I received my order ahead of the expected delivery date I received when I initally placed my order- which was great. It came in great condition- well packaged. I would definitely shop with this company again.

 I would shop here again

I found a great product at great price. The order was processed quickly and was received ahead of schedule. No problems at all

 I would shop here again