Working Person's Store

Full review
Ordered a pair of Doc Martens Steel Toe Wellingtons on Aug 28. Site said in-stock at time of order. 2 hours after placing my order, received notice item was OUT OF STOCK and on BACK ORDER. OK fine...I send them 3 e-mails over a week asking for a shipping time estimate. No response for over 2 weeks. Then I get an e-mail saying their computer systems were down and that's why they didn't answer. During this entire time, these same boots were listed as "IN STOCK" on their website in my size (AND THEY STILL ARE as of the time of writing of this review). I didn't get a shipping update until SEPTEMBER 15, and that e-mail said my estimated shipping time is Sep 25. Great...I'm finally going to get my boots...or so I thought. So then on Sep 26, I get an automated e-mail from them telling me that my "paypal purchase authorization" has expired, and that I need to make another authorization or provide an alternate payment method, i.e. a credit card. Hmm...that's funny, because in my paypal account there was still about 15 hours left for the authorization, and they told me the boots would ship the day before. Why haven't they already authorized the order? So I call up customer service, and the rep told me they expect the boots to come in within a week or possibly 2 weeks, but that it MAY take longer. So in other words, their shipping estimate was way off, and in reality they have no clue how long the wait will be at this point. And of course the rep blames the Doc Martens factory for the delay, even though I know for a fact several brick & mortar retailers have had these IN STOCK for weeks (but at much higher prices of course). They have some great deals on boots at their site, but if they're always out of stock and take over a month to deliver, what's the point? I'll just wait for a 50% off sale and buy it from Macy's on Black Friday at this point. I canceled my order and won't be ordering from them again. At least canceling my order was easy...