Wine Enthusiast

Horrendous by steenie123, August 7, 2008
Dealing with Wine Enthusiast has been a nightmare. Ordered a $3000 EuroCave wine cellar, plus $450 for "white glove service" one month ago. What we received was an unusable unit with no electrical plug, wrong door, and only 1 shelf. After 10+ calls to them (yet never one returned phone call to me) I've heard that they have to take the plug off of another unit so will be yet another week to deliver - so I'm sure another unsuspecting customer will endure the same problems. Their customer service is much worse than CVS - buyer beware.  I would not shop here again	Author's Rating: Customer service: On-time delivery:

This on-line retailer has a very eazy... by The Wine Enthusiast Shopper, May 23, 2008
This on-line retailer has a very eazy site to order items and on time performance.  I would shop here again	Author's Rating:

Always have a good experience with this... by The Wine Enthusiast Shopper, May 9, 2008
Always have a good experience with this firm.  I would shop here again	Author's Rating:

efficient, trouble-free by The Wine Enthusiast Shopper, April 25, 2008
efficient, trouble-free  I would shop here again	Author's Rating:

Lightning quick order fulfillment and... by The Wine Enthusiast Shopper, April 12, 2008
Lightning quick order fulfillment and shipping. Excellent price on the wine rack.  I would shop here again	Author's Rating:

Excellent consistent service by The Wine Enthusiast Shopper, March 17, 2008
Excellent consistent service  I would shop here again	Author's Rating:

One of the better sites I have visited. by The Wine Enthusiast Shopper, March 12, 2008
One of the better sites I have visited.  I would shop here again	Author's Rating:

I do not know about product... by The Wine Enthusiast Shopper, February 28, 2008
I do not know about product condition--I have not opened the product yet for assembly. I answered "no" only because you forced an answer for the question.  I would shop here again	Author's Rating:

On-line shopping was very easy to do. I... by The Wine Enthusiast Shopper, February 14, 2008
On-line shopping was very easy to do. I knew at the time of order that one item was backordered. The other item was delivered within a very few days or order. I would shop online with Wine Enthusiast again.  I would shop here again	Author's Rating:

EXCELLENT by The Wine Enthusiast Shopper, February 9, 2008
EXCELLENT  I would shop here again	Author's Rating:

I couldn't find what I was looking for... by The Wine Enthusiast Shopper, February 5, 2008
I couldn't find what I was looking for so sent an e-mail(twice) in the box proviced and never received a response! I would still like to purchase the item but have some questions!  I would shop here again	Author's Rating:

excelent quality, very fast shipping. by The Wine Enthusiast Shopper, January 30, 2008
excelent quality, very fast shipping.  I would shop here again	Author's Rating:

very easy, very fast, high quality by The Wine Enthusiast Shopper, January 24, 2008
very easy, very fast, high quality  I would shop here again	Author's Rating:

I order a set of 4 wine glasses. One we... by The Wine Enthusiast Shopper, January 14, 2008
I order a set of 4 wine glasses. One we opened the box and discovered that one of them was broken at the stem. My wife called customer service and wit no hassle or arguments shipped a replacement and we received it in less than a week. That's what I call customer service.  I would shop here again	Author's Rating:

My shopping experience couldn't have... by The Wine Enthusiast Shopper, January 6, 2008
My shopping experience couldn't have been better. It was easy to place the order and was received in perfect condition in a timely manner. I would order from them again.  I would shop here again	Author's Rating:

I was impressed by the selection and... by The Wine Enthusiast Shopper, December 23, 2007
I was impressed by the selection and range of prices. Shopping on line was painless!  I would shop here again	Author's Rating:

finding, ordering, and receipt of item... by The Wine Enthusiast Shopper, December 21, 2007
finding, ordering, and receipt of item were all accomplished easily.  I would shop here again	Author's Rating:

It was very good. I would have liked... by The Wine Enthusiast Shopper, December 20, 2007
It was very good. I would have liked free shipping  I would shop here again	Author's Rating:

Wine enthusiast was wonderful; I found... by The Wine Enthusiast Shopper, December 17, 2007
Wine enthusiast was wonderful; I found the exact item two days after I received it for $10 cheaper and rather than doing a "price adjustment" or having to ship it back, they beat the $10 and sent me a $20 merchandise credit for their website, no questions asked. I call that superior service. I will definitely shup their again and recommend it to others.  I would shop here again	Author's Rating:

I ordered the Riedel brandy snifters... by The Wine Enthusiast Shopper, December 14, 2007
I ordered the Riedel brandy snifters for my daughter. She love them. Thank you for making my shopping experience a great one!  I would shop here again	Author's Rating:

Ordered on-line. Everything went very... by The Wine Enthusiast Shopper, December 13, 2007
Ordered on-line. Everything went very smoothly.  I would shop here again	Author's Rating:

All went well with my shopping... by The Wine Enthusiast Shopper, December 13, 2007
All went well with my shopping experience. I received the product earlier than I expected. I am disappointed however that only days after I received my order I also received an e-mail offering FREE DELIVRY after I had paid for shipping and handling on my order.  I would shop here again	Author's Rating:

After reviewing my credit card... by The Wine Enthusiast Shopper, December 13, 2007
After reviewing my credit card statement online i noted 2 billings from Wine Enthusiast that they over charged my account by $14.00 . I then called customer service with no answer why or apology for there mistake  I would not shop here again	Author's Rating:

Very good prices, fast shipping. Would... by The Wine Enthusiast Shopper, December 12, 2007
Very good prices, fast shipping. Would shop there again!  I would shop here again	Author's Rating:

Very customer-friendly.... Wish they... by The Wine Enthusiast Shopper, December 10, 2007
Very customer-friendly.... Wish they had all vaireties of stemware offered in the design I ordered. Learned of other styles in pamphlet accompanying my order which Reidel makes. (short-stem wine glasses) (new item)  I would shop here again	Author's Rating:

Excellent service. Concerned about... by The Wine Enthusiast Shopper, December 9, 2007
Excellent service. Concerned about future inquiries, since this was a purchase for my son (not me) I do not want to be inundated with contacts about future purchases and bargains.  I would shop here again	Author's Rating:

Last year we had a problem with a wine... by The Wine Enthusiast Shopper, December 6, 2007
Last year we had a problem with a wine cooler. When notified, they immediately replaced the cooler with another. The customer service rep was efficient and courteous. I definitely ordered from this company again this year!!!  I would shop here again	Author's Rating:

good price, easy ordering by The Wine Enthusiast Shopper, December 6, 2007
good price, easy ordering  I would shop here again	Author's Rating:

Very easy with no problems by The Wine Enthusiast Shopper, November 30, 2007
Very easy with no problems  I would shop here again	Author's Rating:

The ordering experience was fine. I... by The Wine Enthusiast Shopper, November 25, 2007
The ordering experience was fine. I find it difficult to answer the questions in your survey as this purchase was a Christmas gift and I won't know the condition of the glasses etc. until they are opened on Christmas Day. I guess I would have to say.....So far so good.  I would shop here again	Author's Rating:

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