WineChateau.com

still havent received my order. it was sent back to winechateau. was told that I would be refunded however there is no credit on my credit card as of yet.

 I would not shop here again

I ordered five bottles of Alexander Valley Cabernet Savignon's for my husband for Christmas. I just received the wines last week and NONE OF THEM WERE ALEXANDER VALLEY wines. They made UNACCEPTABLE SUBSTITUTIONS. What started out to be a nice Christmas present for my husband turned out to be worthless to him. So far they have NOT responded to my e-mail stating the unacceptable nature of their substitutions.

 I would not shop here again

No complaints!

 I would shop here again

No hassle shopping. I found a wine here that I could not find anywhere else on the internet.

 I would shop here again

Great experience. The best part is to find anything you are looking for on this website. Shipping prices were not cheap or expensive... but everything else was perfect!

 I would shop here again

Everything was as good as I expected them to be. This was also one of very few places I could find the wine that I was looking for. This was my first shopping with WineChateau, but surely not the last.

 I would shop here again

Everything was great. A pleasure to shop with.

 I would shop here again

the store didn't fill the order. Don't know if they are charging my account or not, will find that out later this month. They have been totally unresponsive to phone calls and emails.

 I would not shop here again

very quick response. received wine in a few days. thanks

 I would shop here again

Good job. I look forward to purchasing again soon. mww

 I would shop here again

excellent on time delivery

 I would shop here again

specifically asked for 2004 vintage or cancellation of order but they shipped case of 2005. Customer service sucked all around.

 I would not shop here again

The Website allowed me to purchase 3 bottles of wine and 3 days later they sent me an email stating that the order was cancelled with no explanation why. I believe they were selling something that they didn't have and they could have very well stated that on the website. If i had known they didn't have the inventory, I would have ordered the wine somewhere else. Anyway, not much on customer service and won't be purchasing anything else from them.

 I would not shop here again

The level of service from this company was so bad, that I don't know how they are still in business.

 I would not shop here again

I would shop here again, most definately

 I would shop here again

I liked their selection of wine, good high end products as well as less expensive brands.

 I would shop here again

excellent service

 I would shop here again

excellent

 I would shop here again

Order never sent or confirmed for christmas, various emails sent with no response until phone call was made, order still never received.

 I would not shop here again

horrible i never receieved my product or any follow up

 I would not shop here again

Fantastic.

 I would shop here again

Excellent.

 I would shop here again

I inadvertently gave them the wrong shipping address. They called and we got it corrected and the product was shipped immediately. Good service.

 I would shop here again

An overall good experience

 I would shop here again

Online purchase - quick delivery. Can't ask for better service than that. Happy Holidays!

 I would shop here again

I had to call the company to straighten out my online purchase due to an error I had made. The people they have handling customers who call in are below average in customer service skills. I never did receive a call back as promised by their Customer Service Department.

 I would shop here again

i did ask why when i purchased calera, pinot noir, harlan vinyards,2002, i received a cuvee' which was not according to the ad what i asked for, the wine that arrived is good, which most calera's are, but i got no response to my question

 I would shop here again

Have had no problem. Good experience

 I would shop here again

Quite happy I found them - I wish they would add some kind of order confirmation to the process - great inventory at good prices!

 I would shop here again

Easy websight directions for the older user. nice experience will shop again. The should sell on ebay

 I would shop here again

Thanks for the wine. Made a great gift.

 I would shop here again

I was very pleased with the products offered. I was trying to find a hard to find wine in my area and I was able to get it on winechateau.com. But you must move fast because they sell thru quickly. Overall a very enjoyable experience.

 I would shop here again

Although the site is good, and the prices reasonable, the service is terrible. I placed my order on 16 December, hoping it would arrive for XMas. I continued to try and track the shipment but no joy. Sent an e-mail on 21 December requesting an explanationf for why the order had not shipped and got no reply. Called and finally got a person, and it took 20 minutes for her to figure out the order, and then ask if 3 bottle of '99 and 3 bottles of '00 would be acceptable. I said yes, expecting the order to be shipped in time for New Years. It is 6 January, and the order still has not shipped. Needless to say, worst internet shopping experience ever, I will be calling to cancel my order and go elsewhere.

 I would not shop here again

I found a wine that I could not find at any local stores at a good price.

 I would shop here again

Unethical.

 I would not shop here again

very satisfactory experience. will use again.

 I would shop here again

very easy to use website. received an email invoice immediately and an email to let me know when my item was shipping. Great shopping experience.

 I would shop here again

I was told the basket was lovely and chock full of goodies. The people that received were very pleased and that made me very happy.

 I would shop here again

Excellent value for the product purchased.

 I would shop here again

I've tried repeatedly to get in touch with this merchant and they won't respond.

 I would shop here again