Whole Latte Love

Always an excellent experience

 I would shop here again

it was okay.

 I would shop here again

I've made multiple purchases with them and my experiences have been excellent.

 I would shop here again

Excellent, ontime, as promised, and great order tracking.

 I would shop here again

Gernally, very good. Given my previous experiences I'm surprised my order has not arrived.

 I would not shop here again

Excellent items in stock, excellent service.

 I would shop here again

Whole Latte Love was highly recommended to us and we were very excited to order the products we wanted. We love the products and they arrived one day before we expected BUT the creamer top has three scratches in it. Very disappointed in that but it's not worth the trouble of exchanging a product so small because of shipping costs and waiting time. We also provided a link at time of purchase for a price match on the Bodum Columbia French Press which we assumed would be matched and our price would be lower. We instead were charged full price. It was not stated and we are unclear as to what purpose this may have served, i.e. we let you know there was an identical product that we could purchase elsewhere for a lower price but instead chose to purchase through your company. Shouldn't a refund for the difference be provided to us? This is the impression we were given. How can that be resolved? We feel strongly about this especially due to the three scratches that were on the creamer top. FYI the scratches are noticeable and quite large considering the size of the creamer top. Being stainless steel we will have to just live with it and be somewhat disappointed every time we use it OR we would have to find a shipping box, package the product up, make a trip to a shipping store (we live very rurally and going to town is not an every day occurrence!), spend money on postage and then WAIT for a new item to arrive once it has been received by you and gone through processing the claim. These are our biggest disappointments in shopping at Whole Latte Love. (1. very noticeable scratches on creamer top and hassle of exchanging. 2. price match not dealt with in any way although a link was provided to show a lower price available thru another company)

 I would shop here again

Just haven't received it yet. Standard shipping of items from them is slow, but it's free with a minimum purchase, so I am happy with it. In the past (not this purchase) I had some CS runarounds that were frustrating because they were regarding a $1300 superautomatic espresso machine. Took a very long time to resolve (at least 2 months), because they had no single person take ownership of the issue. I finally had to get American Express involved. I don't think it was ill will that caused the problem -- just seemed like a small operation that was growing beyond its 'systems' (managers would all be in a meeting, or if the bookkeeper wasn't there, they couldn't take care of credits, etc.). I still buy from them because my issues were ultimately resolved and I never thought they were trying to rip me off--just were poorly organized. Now I just buy beans for the machine; they have a good selection, good prices, and free shipping when I buy their 3-pack.

 I would shop here again

Everything was excellent except for 1 thing. The web site said that all purchases over $75 qualified for free shipping. My order was approx $122 but I did not get it.

 I would shop here again

What I really wanted was a tamper, and was not given adequate information about the status of the order. I did not expect the order to be shipped until all products were available, but the products that WERE available were sent, but with no notice about whether or not I will still receive the tamper.

 I would shop here again

The BEST on-line source for coffee, ever!

 I would shop here again

The web site offered free 3 days shipping if I spent a bit more than the product I really wanted, so to get it faster I ordered something else. One week after that (the order is supposed to be shipped in 48 hours), I called and they told me that one of the extra things was back ordered, and if I wanted the rest to be shipped right away. I told them to ship it right away. Almost one week later, they told me that they didn't ship to PO Boxes (no mention on the web site). Long story short, I received the order in a bit less than 3 weeks instead of one week.

 I would shop here again

Questions were answered quickly, unit was exactly as expected and even arrived a day early (per tracking estimate). I was extremely pleased and the unit is working amazingly well. Thank you.

 I would shop here again

Whole Latte Love is a "First Classs" professional organization that sells "First Class" products and has cusotmer service personnel that give excellant advice. I have been dealing with Whole Latte Love for many years now and have told many others about their service.

 I would shop here again

The merchant matched the low price from another website, but apparently decided not to include the special free items that were listed on my shopping cart at checkout... Very bad idea if they want to keep their customers...

 I would not shop here again

Great reviews and technical background on products.

 I would shop here again

It was very acceptable. The product was on back order but arrived quicker than anticipated. Communication was good. No complaints..Would definitely order again.

 I would shop here again

I was having a little trouble brewing the first cups of coffee. I called customer service and spoke with Kathy. She knew exactly what to tell me to do, and she was very pleasant. My experience with the company has been excellent.

 I would shop here again

Good

 I would shop here again

I have had an excellent relationship with this company. I use it simply to buy coffee, but certainly would buy my next coffee machine from them. Outstandning reviews and advice.

 I would shop here again

Whole Latte Love has been excellent to work with. The machine arrived on time in good shape. However, it leaked badly. Tech support took the complaint over the phone and made arrangements to send the machine back for replacement. I'm disappointed that Gaggia would let such an obvious problem slip through, but WLL is making it right.

 I would shop here again

Very satisfied

 I would shop here again

Horrible company. Sent machine to them for service after they would not give any information to local repair facility. (Said "how do you expect us to make any money if we give other repair places information") So sent the unit 3000 miles to them.   Read full review...

 I would not shop here again

Very good

 I would shop here again

I order from them on a regular basis. Their service is terrific. On this order, part of it was temporarily out of stock. They provided proper options for the order and kept me informed.

 I would shop here again

I love this store. They have great customer service.

 I would shop here again

The support staff at Whole Latte Love was great in helping me figure out the differences in all the machines and which one would be right for me. INcluding which was the best bang for the buck. Their shipping services were also fantastic. Easy, quick and on time. I would definitley purchase from them again and reccomend them to others.

 I would shop here again

No problems - everything by the book!

 I would shop here again

Easy, quick and great price.

 I would shop here again

The web site and sale process was easy to understand and effective. I believe the shortcoming of the "sale" process was that the merchant didn't indicate to me that the product was on back order. I only learned about the back order in an email they sent to me after the fact. I expect to receive the product this next week which is acceptable to me. JD

 I would shop here again