Whole Latte Love

I received an e-mail stating that you didn't have all of the product that I had ordered, and some if it was on backorder. I was pleasantly surprised to open the box and find all of my order inside. I am getting tired of the daily e-mails though.

 I would shop here again

I have continuely been calling this merchant to get a replacement machhine. The one they have sent me is broken and does not pump water. The water once filled in the tank leaks out the back. I have contacted them within the five day period and they have not emailed me the required forms as promised.

 I would not shop here again

Something got gummed up when I made the order. I contacted the customer service department and they fixed it right away.

 I would shop here again

Satisfied Customer

 I would shop here again

The tea posies are beautiful. It is a real treat to have a tea break and enjoy the beauty of the tea flower as well as the beverage.

 I would shop here again

I ordered a Gaggia Espresso Colour from Whole Latte Love in October 2008. I thought their sales people were very knowledgeable and I liked the 2 year warranty that came with the machine. Eleven months into owning the machine, a strange kind of   Read full review...

 I would not shop here again

overall satisfied

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Their website is easy to use, and I've never had a problem with anything I've ordered. Great value especially with no sales tax and free shipping!

 I would shop here again

Haven't used the grinder yet but the ordering process and delivery were smooth and according to expectations.

 I would shop here again

Purchasing the product was easy. When I got my confirmation I noticed the zip code for the delivery address was incorrect. I called immediately and was told I was number 3 in the order calls would be answered, it did tell me when I move to number 2 and finally when I was next. I liked this as it made me feel my call was important. However when my call was answered it was a voicemail. No one ever did call me back. I sent a follow up email and did get a response telling me the error had been corrected. It was easy to track the shipment and it arrived beautifully, all in all a good experience. I would order from it again.

 I would shop here again

Excellent

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great! Website has lots of info

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excellent, will buy from them again for sure. good price great service.

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product arrived on time and in great condition. haven't used it yet but nothing was broken or out of place upon arrival.

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It was nice that they offered a sale on their coffees.

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very pleased with service.

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One reason I bought from them is that I called them and got wonderful help on a problem with my coffeemaker. They were expert, patient, helpful, even when I had never bought from them. So I wanted to give them my business. Great service!

 I would shop here again

Excellent product information on web site, customer forums, how-to-information, etc. Order process was quick and easy, shipped out within 24 hours, and arrived just as expected!

 I would shop here again

Always fast and dependable.

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This vendor has a good selection of products, the ordering process was very easy, the price competitive, and the product was delivered on time!

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Their merchandise shipments are usually the slowest to ship and receive of any web-ordered stuff I buy. I don't need it lickety-split, so it's not a huge deal, but I have to leave plenty of time to receive my coffee.

 I would shop here again

very unhappy with the customer service department...

 I would not shop here again

One of the most trouble-free online shopping outfits around!

 I would shop here again

Excellent coffee at a reasonable price. I've found WLL has an excellent stock of repair parts for my machine. And, I assume other machines. This is a site I trust and go to first for my coffee needs.

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Very good system.

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Nicely described.

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The next day after I purchased the machine I received an email stating my credit card was denied. When I called Whole Latte Love they said it was a mistake. I was never told I had to sign for delivery, and because I work full time and couldn't be home, I had to drive 20 miles after work to pick up the product at the nearest UPS warehouse. If I had been told I had to sign for it I would have had it delivered to my work address. I do like their products though.

 I would shop here again

No big deal: I ordered it; it came; I like the product.

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Always a smooth process! Whenever I have called to speak to someone I always get good information to help me make decisions and purchases. Anexcellent firm to do business with.

 I would shop here again

My only negative shopping experience was when I purchased a grinder. I called instead of using the internet and the person I spoke with did not offer the Special that was advertised on line. I saved money by ordering on line. The sales person was either not informed, or did not care about saving the customer any money.

 I would shop here again

I like the fact they will price match.

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Always an excellent experience

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it was okay.

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I've made multiple purchases with them and my experiences have been excellent.

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Excellent, ontime, as promised, and great order tracking.

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Gernally, very good. Given my previous experiences I'm surprised my order has not arrived.

 I would not shop here again

Excellent items in stock, excellent service.

 I would shop here again

Whole Latte Love was highly recommended to us and we were very excited to order the products we wanted. We love the products and they arrived one day before we expected BUT the creamer top has three scratches in it. Very disappointed in that but it's not worth the trouble of exchanging a product so small because of shipping costs and waiting time. We also provided a link at time of purchase for a price match on the Bodum Columbia French Press which we assumed would be matched and our price would be lower. We instead were charged full price. It was not stated and we are unclear as to what purpose this may have served, i.e. we let you know there was an identical product that we could purchase elsewhere for a lower price but instead chose to purchase through your company. Shouldn't a refund for the difference be provided to us? This is the impression we were given. How can that be resolved? We feel strongly about this especially due to the three scratches that were on the creamer top. FYI the scratches are noticeable and quite large considering the size of the creamer top. Being stainless steel we will have to just live with it and be somewhat disappointed every time we use it OR we would have to find a shipping box, package the product up, make a trip to a shipping store (we live very rurally and going to town is not an every day occurrence!), spend money on postage and then WAIT for a new item to arrive once it has been received by you and gone through processing the claim. These are our biggest disappointments in shopping at Whole Latte Love. (1. very noticeable scratches on creamer top and hassle of exchanging. 2. price match not dealt with in any way although a link was provided to show a lower price available thru another company)

 I would shop here again

Just haven't received it yet. Standard shipping of items from them is slow, but it's free with a minimum purchase, so I am happy with it. In the past (not this purchase) I had some CS runarounds that were frustrating because they were regarding a $1300 superautomatic espresso machine. Took a very long time to resolve (at least 2 months), because they had no single person take ownership of the issue. I finally had to get American Express involved. I don't think it was ill will that caused the problem -- just seemed like a small operation that was growing beyond its 'systems' (managers would all be in a meeting, or if the bookkeeper wasn't there, they couldn't take care of credits, etc.). I still buy from them because my issues were ultimately resolved and I never thought they were trying to rip me off--just were poorly organized. Now I just buy beans for the machine; they have a good selection, good prices, and free shipping when I buy their 3-pack.

 I would shop here again

Everything was excellent except for 1 thing. The web site said that all purchases over $75 qualified for free shipping. My order was approx $122 but I did not get it.

 I would shop here again