Warehouse Direct USA, inc.

I ordered a table and chairs. On the date of delivery everything was intact. The boxes were in perfect shape and the furniture looked good. Of course after the delivery guy left I found damage to the table. I called w/in 45 minutes of delivery, sent photo's, was given the run around for a week and then told to have it repaired and send them the bill. When I scoffed and said I did not believe they would pay the bill, if the table could even be repaired they became rude. They went as so far as to tell me that I could not even send the table back as they don't take damaged returns. It was damage caused by them!!!! I tried to have a manager call me, that never happened. Buyer beware.

 I would not shop here again

I shopped around before I chose to purchase my piece of furniture from Warehouse Direct. They had the best price. Placing the order online was seamless. I received the product one or two weeks before I expected it, which was a pleasant surprise. The   Read full review...

 I would shop here again

Warehouse direct delivered an armoire that was completely damaged internally. Of course we didn't find that out until the shipping company left and we opened up the package. I called them 10 minutes after delivery and emailed them pictures at their   Read full review...

 I would not shop here again

I have ordered from this merchant on several occasions and the merchandise always arrives as stated in the confirmation email and as advertised.


 I would shop here again

i needed to talk to a real person prior to making the purchase because i wanted detailed information (Unit cost $2600). Very polite customer service rep. I needed the entertainment center by the Thanks Giving day. Customer service stated i would get it right before the Thanks Giving day. My furniture arrived very fast!!! I got it several days before the promise date. The furniture quality is EXCELLENT!!! Price is unbeatable. This company had lowest price!!!!


 I would shop here again

I ordered the Greenwich Low Profile Contemporary TV Stand from Warehouse Direct on 10/05/2007, order officially placed on 10/October 8, 2007. The product shipped out from ModLoft Furniture in Miami and arrived at my house on 10/16/2007. Not bad....until I opened the box and the unit was quite damaged. I refused delivery and have been quite dissatisfied with both Modloft and Warehouse Direct ever since. I have had to place numerous phone calls trying to find out if a replacement was ever shipped only to find out via an "e-mail" from ModLoft on 11/01/2007 that the unit is no longer available for replacement and to contact my Dealer for options. I have since called Warehouse twice and they have no idea when another unit might be available and offered to refund my money. I don't want my money back, I want the unit. It's the best thing I could find to fit my TV set-up. I am very. very, very disappointed and dissatisfied as I have had to do ALL of the legwork to run this down. My recommendation...DO NOT BUY FROM EITHER OF THESE COMPANIES!!!

 I would not shop here again

We were very impressed with the quality of our bedroom furniture and the price was very reasonable. Our experience with Warehouse Direct USA was great. They had the best selection. Delivery & customer service exceeded our expectations.

We highly recommend this company and would purchase from them again.

 I would shop here again

Great quality entertainment center at best price!! Very polite customer service and quick shipping. Would shop again from this company. Thank you so much!!!!!!!!!!

 I would shop here again

Arts and Craft Dining Set
Table damaged
Slow response to complaint, not yet resolved
very negative rating on customer satisfaction


 I would not shop here again