Vitacost.com

I have Rheumatoid Arthritis and purchase a lot of herbs and supplements. I have been shopping at Vitacost for the past 2 years, every few months or so, and have NEVER had a problem. Their prices are substantially cheaper than any other on-line or   Read full review...

 I would shop here again

Vita cost promises 24 hour delivery, they charged my credit card right away, but after two weeks, still no delivery! I called, and it is sitting in the warehouse...no apology,no explanation, no e-mail informing me of a warehouse backup. This was a $100. order that they charged to my card immediately, and also e-mailed me that it had been processed, so I wait for two weeks for nothing! They said that the warehouse is backed up! She informed me, with attitude mind you, that she will call her manager and have my order released and I'll have it in seven days,gee, THANKS! Wow, a whole new twist to service, allowing my order to BE RELEASED! No offer of discount or free shipping, just BAD customer service! My husband orders his vitamins from Puritan's and always receives his order promptly! Never again, there are too many good companies out there to put up with service like this, absolutely no excuse, say no to Vita cost at all cost!

 I would not shop here again

Many red flags were raised in my experience with NSI products. I understand Vitacost and NSI are connected (or NSI is Vitacost's own brand). NSI had conflicting online information for its Cod Liver Oil stating totally different amts. of DHA in its product. Then when buying the NSI curcumin (turmeric) caps, I noticed that a picture of the bottle said 1160 mg and the description said 1160 mg per serving. It was only thru further reading that I found out that a "serving" was 2 caps. Since when can they advertise their caps as a certain amt. of mg, and then you find in the small print that they mean in 2 capsules??

 I would not shop here again

My first time shopping at VitaCost, they quoted me $7.55 in shipping at the final "pay" page, and then my e-mail confirmation listed a whopping $15.09 for shipping three very small items. When I called to complain, they said that UPS charged more because of the weight. No where on their website does it warn customers that shipping might be substantially more than quoted because of weight, and it's hard to believe that's really the case given the size of my items (which I haven't even received yet, after 6 days). I would avoid this company at all costs. I shop on-line all the time and have never experienced such a scam.

 I would not shop here again

I have been dealing with vitacost.com for years. Their website, selection, prices and service can't be beat. I am a customer for life.

 I would shop here again

Great selection of Garden of Life, New Chapter, Jason Naturals and other excellent brands of vitamins and skin products I use. I estimate I am saving about $2,000 per year versus buying at Whole Foods and other local retail stores. My packages arrive very quickly in just a few days and the orders are 100% complete and packaged very well. I also like the fact Vitacost.com offers a money back guarantee.

 I would shop here again

What a great experience it was to order from Vitacost.
A friend had told me about it when I told him I was looking at refilling my vitamins. So I went and looked through his catalog he got in the mail, and then called in my order. The ordering process was exceptionally easy. I was on the phone for maybe 5 minutes. Just 3 days later, I had my package at my door. From start to finish , it was a great experience.

 I would shop here again

I have been buying vits from vitacost for over 2 yrs now and was always pleased w/shipping speed and customer service but I will NOT be doing business w/them anymore after my last transaction. I was sent damaged goods (not damaged in shipping as the box containing the goods was undamaged). I indicated that I wanted an exchange not a refund. I sent the box back through the PO and called vitacost to make sure my shipping costs would be refunded and I learned that I would be getting a refund NOT an exchange. If I wanted an exchange I would have to purchase another box along w/shipping costs and the box minus shipping would be refunded when they received the damaged box I was returning???!!!!! Sleazy does not begin to describe this company! I think I will be visiting the better business bureau site too! Do Not Buy from Vitacost!!!!

 I would not shop here again

** Please read the entire review, as there are several updates at the end. ** I have ordered several times from Vitacost and have always had extremely fast shipping. I was very happy until I placed my last order on May 23, 2007. It is now   Read full review...

 I would not shop here again

Vitacost.com, a company that sells vitamins over the internet, basically sold my credit card information to a company called "Shopping Essentials" which is an internet scam company that sets up recurring charges on its victims credit card accounts.   Read full review...

 I would not shop here again

Excellent selection of the best quality vitamins, herbs and organic foods I buy at 50% less cost than Whole Foods, GNC and other stores. These brands include New Chapter, Twinlab, Nature's Way, Nordic Naturals and others. I also like the fact they have multiple warehouses and ship the same day, standard ground arrives in 1 - 3 days and anysize order is only $4.99 shipping cost. Check out their NSI brand formulated by medical doctors, far superior formulations for a lot better value when compared to national brands. The company is the largest online retailer of vitamins and natural health products and an INC 500 Hall of Fame company, based on their great selection, prices and service, I understand why.

 I would shop here again

Here is a company that sells your credit card or bank information, without you knowing, to anyone willing to pay for it. I purchased Vitacost vitamin products due to price. To my surprise I was nailed months later with a $14.95 credit card charge   Read full review...

 I would not shop here again

I plan on re-ordering this again from VitaCost.com

 I would shop here again

Ordered on 3/9/07 (showed "in stock"). Still hasn't shipped as of 4/10/07. The estimated ship date keeps moving back. I don't have any confidence that the order will ever arrive.

 I would not shop here again

I too had the bad experience described by other Vitacost shoppers.
When I was checking out I was told that my order qualified for free shipping and that I could get more details by clicking on a side link. It turned out that eventhough I only read the "offer" but didn't take it, I was signed up for an automatic deduction of $14.95 per month on my credit card.
Vitacost prices are very appealing but given their unethical business practices I won't shop there again.

 I would not shop here again

Utterly disgusted. We ordered a jar of shark cartilage at $16.38, a great price. But when the order arrived, we discovered the box contained, with the invoice that confirmed we had ordered shark cartilage, nothing but a cheap, junky bar of "Bee & Flower Sandalwood Soap". Either this company is a pack of cheats, or they have the world's worst quality control. Either way, they stink!

 I would not shop here again

Excellent company with great prices that can't be beat.
On one occasion I had a problem with a product (flaxseed
oil which was spoiled.) I called customer service,
they paid for the return postage and credited my
account right away. They frequently offer online
coupons of 5% on their already highly discounted
nutritional products.

I have been doing business with them for over
5 years and will continue to do so.

 I would shop here again

I needed to purchase some new vitamins, Garden of Life Living Multi Optimal for Women, which are a bit pricey. I searched the net to find the lowest price, which turned out to be at Vitacost.com I decided to give them a try.   Read full review...

 I would shop here again

I bought vitamins from this company. Much to my surprise, I was signed up for an automatic deduction of $14.95 per month from my bank account for some "shopping service". When I noticed the charge on my bank statement, I called the phone number listed on   Read full review...

 I would not shop here again

I am a long time customer and they are in danger of losing my business!

What the **** are they doing shilling for these ripoff companies. Deceptive Free Shipping and $10 Discount coupons Do they really need the kickbacks from these sleazy companies. If they were the ethical company I thought they were they would just raise their prices.

I am really mad because I fell for the $10 Discount when I checked out, now thanks to my stupidity and their lack of ethics, these dirtbags can now start charging my credit card (which I trusted to VITACOST) since VITACOST will give them my card info.

I hope They fire the sleazy person responsible for this.

I promise you that when I place my next order if I see this kind of crap or it shows up in a confirmation email They will lose me as a customer.


 I would not shop here again

Good website and excellent service.

 I would shop here again

Found what I was looking for, ordered, received comfirmation of order - received order. Thanks.

 I would shop here again

Vitacost.com takes FOREVER to ship a product. I waited almost 2 1/2 weeks to receive an order from them. I'll spend more money in a store to have it instead of waiting for them to package and delivery any order.

 I would not shop here again

I placed a $350 order with Vitacost.com. After 10 days I checked my order status online and saw that it had not been shipped. I rang Vitacost but the customer service person said that she could not help me and that I should phone at another time. I emailed customer service and got a reply saying that I needed to provide some verification details before the order could be shipped. This I did. Still, the order was not shipped. I got an email asking me to phone customer service to enable "release" of my order. I phoned customer service and was told that I should phone at another time.

After reading some of the reviews on this page, I became very uneasy about Vitacost.com having my credit card details. Their customer service is terrible and they have a bad reputation as being a shady and unreliable business. Save yourself money and frustration, shop with Amazon.

 I would not shop here again

good

 I would shop here again

On 20 June 2006 I placed order with vitacost.com. When I received the order, I immediately contacted them informing them they had sent the wrong merchandise. I ordered Atkins Morning Start Bars, but I received Atkins Advantage Morning Bars which contain an ingredient to which I am allergic. I returned the unwanted items to the company, 11 boxes @ $4.31 each = $47.44. I called customer service several times inquiring about the credit that vitacost owed me. They saw on my account that I was due a credit. I was assured that I would receive credit. To date, 1 Dec 2006, vitacost.com has not yet credited my charge card for the returned merchandise.
I have filed a dispute with my credit card company and I have filed a complaint with the Better Business Bureau.
Do not risk the aggravation, do not shop vitacost.com.


 I would not shop here again

I liked the prices, shipping was good, and the products appear to be of good quality. However, Vitacost shares your financial information with partner vendors. Be warned to check your financial statements VERY carefully for reoccuring monthly charges for coupon services, etc. My experience is not unique. A friend of mine also orders from Vitacost and had the same experience.

I have emailed Vitacost, and the owners at NSI and have so far been ignored. I have not yet mailed my complaint to my states attorney generals office for internet fraud.

 I would not shop here again

I ordered over $100 worth of vitamins/supplements online after getting a flyer offering me 5% off my order by using a coupon code at checkout. While shopping, there was an online advertising banner offering an "extra 5% off" if I bought a Dr. Weill   Read full review...

 I would not shop here again

good price, quick ship

 I would shop here again

Residing in the UK I purchased from VitaCost because the products are much cheaper than in the UK. However, the cost was brought almost in line with UK cost because of charges imposed by UK Customs and Excise, i.e. Import Duty and an extra charge for the priviledge of having the goods released from C&E! Shopping from the website was easy and in spite of our C&E hassle I would consider ordering again at the appropriate time.

 I would shop here again

I've been ordering from them for years; never a problem. Orders ship quickly, I usually get them right away. Thumbs up!

 I would shop here again

Pros: nice selection, nice prices, nice service Cons: none Bottom line: They are a great alternative for vitamin shopping. Go through Ebats.com and get a 6% rebate. A few weeks ago, I was looking for a supplement to help me   Read full review...

 I would shop here again

I have been ordering for several years from Vitacost. Until recently, I had only ordered brands with which I was familiar such as TwinLabs, Enzymatic Therapy, and Source Naturals. I decided to try Vitacost's own brand, Nutraceutical Sciences Institute, also known as NSI, and ordered NSI brand SAM-e.

I had previously been using SAM-e from NatureMade. I found the NSI SAM-e did not measure up. Firstly, it tasted unpleasant going down. At first I chalked this up to natural variations in formulations. Secondly, it did not have the same beneficial effects on joint pain and mood. It took longer than 30 days to discover that the product was not working so I was outside the 30 day unconditional money-back guarantee.

Several letters to Vitacost regarding a possible quality problem with their product went unaswered. I have switched back to NatureMade and will never order NSI brand SAM-e again. In fact, I doubt I would ever again order any NSI brands.


 I would not shop here again

The Vitacost.com web site shows that my order was sent and my credit card has been charged, yet I have received nothing!!!

I ordered items and two weeks later I had to call only to find out that they could did not ship anything. Customer service was non-existent and extremely rude! They had no idea why nothing was sent. They told me that TWO? emails had been sent but could not tell me what those emails said. I never received these emails. Based on this order, I will never purchase anything from Vitacost.com again. I would strongly recommend that you also avoid Vitacost.com. I have filed a dispute with my credit card company and they are investigating the erroneous charge.


 I would not shop here again

It has probably the lowest price and the shipping cost. The items were packed in less than 24 hours as promised. International delivery (UPS world wide express) takes only 3 days (ordered Friday and received Monday) to ship from Florida, USA to Hong Kong. The shipping cost is only about 20% of the products purchased. I am very impressed and will most likely buy again.

 I would shop here again

I'll be back

 I would shop here again

I received excellent service from VitaCost and will definitely use them again. I received my order 1 day later than expected, but that was not a problem.

 I would shop here again

Always a positive experience.

 I would shop here again

Orders are received in a very short time, always have been correct, have not had to call customer service, and never had a reason to track my order, it's usually here before I realize it. I have told all my friends, and fellow "Lap Band" patients of this excellent company

 I would shop here again

Before using these folks, check out the better business bureau website, chose Florida, and look at their record.

First these guys ship me an incorrect bottle in my order, they don't answer my email, then they send me a customer satisfaction survey wherein I tell them the problem again.

Then they reply to that second email claiming they never received the first email. By now almost two weeks have elapsed.

Their guarantee states all email will be answered in 24 hours.

Next, they insist on charging me extra for the incorrect item because I opened it after 2 weeks of no customer service.

Their guarantee states that one item per order may be returned open.

If they would spend the time on customer service that they spend manufacturing a dubious rating on epinions, we would all be happier.

 I would not shop here again