VitaCost.com

Excellent selection of the best quality vitamins, herbs and organic foods I buy at 50% less cost than Whole Foods, GNC and other stores. These brands include New Chapter, Twinlab, Nature's Way, Nordic Naturals and others. I also like the fact they have multiple warehouses and ship the same day, standard ground arrives in 1 - 3 days and anysize order is only $4.99 shipping cost. Check out their NSI brand formulated by medical doctors, far superior formulations for a lot better value when compared to national brands. The company is the largest online retailer of vitamins and natural health products and an INC 500 Hall of Fame company, based on their great selection, prices and service, I understand why.

 I would shop here again

Here is a company that sells your credit card or bank information, without you knowing, to anyone willing to pay for it. I purchased Vitacost vitamin products due to price. To my surprise I was nailed months later with a $14.95 credit card charge   Read full review...

 I would not shop here again

I plan on re-ordering this again from VitaCost.com

 I would shop here again

Ordered on 3/9/07 (showed "in stock"). Still hasn't shipped as of 4/10/07. The estimated ship date keeps moving back. I don't have any confidence that the order will ever arrive.

 I would not shop here again

I too had the bad experience described by other Vitacost shoppers.
When I was checking out I was told that my order qualified for free shipping and that I could get more details by clicking on a side link. It turned out that eventhough I only read the "offer" but didn't take it, I was signed up for an automatic deduction of $14.95 per month on my credit card.
Vitacost prices are very appealing but given their unethical business practices I won't shop there again.

 I would not shop here again

Utterly disgusted. We ordered a jar of shark cartilage at $16.38, a great price. But when the order arrived, we discovered the box contained, with the invoice that confirmed we had ordered shark cartilage, nothing but a cheap, junky bar of "Bee & Flower Sandalwood Soap". Either this company is a pack of cheats, or they have the world's worst quality control. Either way, they stink!

 I would not shop here again

Excellent company with great prices that can't be beat.
On one occasion I had a problem with a product (flaxseed
oil which was spoiled.) I called customer service,
they paid for the return postage and credited my
account right away. They frequently offer online
coupons of 5% on their already highly discounted
nutritional products.

I have been doing business with them for over
5 years and will continue to do so.

 I would shop here again

I needed to purchase some new vitamins, Garden of Life Living Multi Optimal for Women, which are a bit pricey. I searched the net to find the lowest price, which turned out to be at Vitacost.com I decided to give them a try.   Read full review...

 I would shop here again

I bought vitamins from this company. Much to my surprise, I was signed up for an automatic deduction of $14.95 per month from my bank account for some "shopping service". When I noticed the charge on my bank statement, I called the phone number listed on   Read full review...

 I would not shop here again

I am a long time customer and they are in danger of losing my business!

What the **** are they doing shilling for these ripoff companies. Deceptive Free Shipping and $10 Discount coupons Do they really need the kickbacks from these sleazy companies. If they were the ethical company I thought they were they would just raise their prices.

I am really mad because I fell for the $10 Discount when I checked out, now thanks to my stupidity and their lack of ethics, these dirtbags can now start charging my credit card (which I trusted to VITACOST) since VITACOST will give them my card info.

I hope They fire the sleazy person responsible for this.

I promise you that when I place my next order if I see this kind of crap or it shows up in a confirmation email They will lose me as a customer.


 I would not shop here again

Good website and excellent service.

 I would shop here again

Found what I was looking for, ordered, received comfirmation of order - received order. Thanks.

 I would shop here again

Vitacost.com takes FOREVER to ship a product. I waited almost 2 1/2 weeks to receive an order from them. I'll spend more money in a store to have it instead of waiting for them to package and delivery any order.

 I would not shop here again

I placed a $350 order with Vitacost.com. After 10 days I checked my order status online and saw that it had not been shipped. I rang Vitacost but the customer service person said that she could not help me and that I should phone at another time. I emailed customer service and got a reply saying that I needed to provide some verification details before the order could be shipped. This I did. Still, the order was not shipped. I got an email asking me to phone customer service to enable "release" of my order. I phoned customer service and was told that I should phone at another time.

After reading some of the reviews on this page, I became very uneasy about Vitacost.com having my credit card details. Their customer service is terrible and they have a bad reputation as being a shady and unreliable business. Save yourself money and frustration, shop with Amazon.

 I would not shop here again

good

 I would shop here again

On 20 June 2006 I placed order with vitacost.com. When I received the order, I immediately contacted them informing them they had sent the wrong merchandise. I ordered Atkins Morning Start Bars, but I received Atkins Advantage Morning Bars which contain an ingredient to which I am allergic. I returned the unwanted items to the company, 11 boxes @ $4.31 each = $47.44. I called customer service several times inquiring about the credit that vitacost owed me. They saw on my account that I was due a credit. I was assured that I would receive credit. To date, 1 Dec 2006, vitacost.com has not yet credited my charge card for the returned merchandise.
I have filed a dispute with my credit card company and I have filed a complaint with the Better Business Bureau.
Do not risk the aggravation, do not shop vitacost.com.


 I would not shop here again

I liked the prices, shipping was good, and the products appear to be of good quality. However, Vitacost shares your financial information with partner vendors. Be warned to check your financial statements VERY carefully for reoccuring monthly charges for coupon services, etc. My experience is not unique. A friend of mine also orders from Vitacost and had the same experience.

I have emailed Vitacost, and the owners at NSI and have so far been ignored. I have not yet mailed my complaint to my states attorney generals office for internet fraud.

 I would not shop here again

I ordered over $100 worth of vitamins/supplements online after getting a flyer offering me 5% off my order by using a coupon code at checkout. While shopping, there was an online advertising banner offering an "extra 5% off" if I bought a Dr. Weill   Read full review...

 I would not shop here again

good price, quick ship

 I would shop here again

Residing in the UK I purchased from VitaCost because the products are much cheaper than in the UK. However, the cost was brought almost in line with UK cost because of charges imposed by UK Customs and Excise, i.e. Import Duty and an extra charge for the priviledge of having the goods released from C&E! Shopping from the website was easy and in spite of our C&E hassle I would consider ordering again at the appropriate time.

 I would shop here again

I've been ordering from them for years; never a problem. Orders ship quickly, I usually get them right away. Thumbs up!

 I would shop here again

Pros: nice selection, nice prices, nice service Cons: none Bottom line: They are a great alternative for vitamin shopping. Go through Ebats.com and get a 6% rebate. A few weeks ago, I was looking for a supplement to help me lower my cholesterol.   Read full review...

 I would shop here again

I have been ordering for several years from Vitacost. Until recently, I had only ordered brands with which I was familiar such as TwinLabs, Enzymatic Therapy, and Source Naturals. I decided to try Vitacost's own brand, Nutraceutical Sciences Institute, also known as NSI, and ordered NSI brand SAM-e.

I had previously been using SAM-e from NatureMade. I found the NSI SAM-e did not measure up. Firstly, it tasted unpleasant going down. At first I chalked this up to natural variations in formulations. Secondly, it did not have the same beneficial effects on joint pain and mood. It took longer than 30 days to discover that the product was not working so I was outside the 30 day unconditional money-back guarantee.

Several letters to Vitacost regarding a possible quality problem with their product went unaswered. I have switched back to NatureMade and will never order NSI brand SAM-e again. In fact, I doubt I would ever again order any NSI brands.


 I would not shop here again

The Vitacost.com web site shows that my order was sent and my credit card has been charged, yet I have received nothing!!!

I ordered items and two weeks later I had to call only to find out that they could did not ship anything. Customer service was non-existent and extremely rude! They had no idea why nothing was sent. They told me that TWO? emails had been sent but could not tell me what those emails said. I never received these emails. Based on this order, I will never purchase anything from Vitacost.com again. I would strongly recommend that you also avoid Vitacost.com. I have filed a dispute with my credit card company and they are investigating the erroneous charge.


 I would not shop here again

It has probably the lowest price and the shipping cost. The items were packed in less than 24 hours as promised. International delivery (UPS world wide express) takes only 3 days (ordered Friday and received Monday) to ship from Florida, USA to Hong Kong. The shipping cost is only about 20% of the products purchased. I am very impressed and will most likely buy again.

 I would shop here again

I'll be back

 I would shop here again

I received excellent service from VitaCost and will definitely use them again. I received my order 1 day later than expected, but that was not a problem.

 I would shop here again

Always a positive experience.

 I would shop here again

Orders are received in a very short time, always have been correct, have not had to call customer service, and never had a reason to track my order, it's usually here before I realize it. I have told all my friends, and fellow "Lap Band" patients of this excellent company

 I would shop here again

Before using these folks, check out the better business bureau website, chose Florida, and look at their record.

First these guys ship me an incorrect bottle in my order, they don't answer my email, then they send me a customer satisfaction survey wherein I tell them the problem again.

Then they reply to that second email claiming they never received the first email. By now almost two weeks have elapsed.

Their guarantee states all email will be answered in 24 hours.

Next, they insist on charging me extra for the incorrect item because I opened it after 2 weeks of no customer service.

Their guarantee states that one item per order may be returned open.

If they would spend the time on customer service that they spend manufacturing a dubious rating on epinions, we would all be happier.

 I would not shop here again

I've purchased products from Vitacost.com a couple of times and both times I had a good experience. The pricing is usually very good (and there is always a 5% off coupon out there if you search for it on Google). The delivery was prompt.

I stopped using them because my needs (sports nutrition) have evolved and I can no longer find all I need at Vitacost.com. However, if you can find all you need at Vitacost, there is no reason not to buy from them!

 I would shop here again

Watch out with summer orders.
Ordered $110 of protein bars with a chocolate covering.
They arrived melted. Some of the expiration dates were also short.
The customer service rep refered me to the disclaimer on the Website. Was unwilling/unable to grasp my suggestion that they should warn customers who order stuff online with chocolate or other perishables using standard shipping that it may be a problem in summer.
No more VItacost for me. I'll pay a little extra and get fresh stuff from responsive retailers.

 I would not shop here again

I do most of my shopping for vitamins, minerals, and supplements at Vitacost. They consistently offer the best prices and highest quality on all their items. Their shipping charges are extremely reasonable and they ship promptly. I've never had a problem with any order (and I've probably ordered at least 25 times from them) so I would not have a clue about how their customer service is, although I did call one time to cancel an automatic delivery (I overestimated how much I would need) and they cancelled it immediately and sent me an e-mail to confirm the cancellation. I also like the fact that I can look up accurate information on any supplement that I buy from them in their Health Library. I've also found that they oftentimes have the lowest prices/shipping on dietary items and snacks that I am shopping for on the Internet. I feel comfortable ordering online from them and I feel that they are reliable and trustworthy.

 I would shop here again

I needed to order some new supplements so I searched the net for the best prices, and I ended up at Vitacost. Before ordering from a new company, I always like to read reviews from other customers. There definitely are many mixed experiences with this company, particularly if you have to deal with their customer service department; luckily I didn't. I placed my small order (3 items/regular shipping/$85) over the net. The next day I received an email with a UPS tracking number. And four days later I received my package. Everything seemed to be ok. Therefore, I'll probably order from them again, and hopefully I'll avoid having to deal with their CS dept. for as long as possible.

 I would shop here again

Vitacost.com's online service is simply amazing!! They emailed on Monday the order was taken, filled, and to be mailed. On Tuesday afternoon UPS was at my door with the package.

Later that day I opened my email and found their second message it was mailed. Amazon.com and other etailers have taken as long as one month to ship all of my items! After you get spoiled with the speed of Vitacost.com's service you will not shop at any other vitamin store.

Great service, even better are their prices.
I save several thousand dollars per year buying from Vitacost.com compared to my local health food store.
I buy Jarrow, Twinlab, NSI, Nature's Way, New Chapter, Natrol, Carlson and Jason from them. They have over 300 brands. I also like the fact they have a free newsletter and science section. You can learn which foods and nutrients prevent or reverse about every disease known to mankind. It seems like fish oil for example prevents both heart disease and Alzheimer's! CoQ10 prevents cancer, heart disease and Parkinson's. I recommend Vitacost.com to all of my friends and family.
Thank you.


 I would shop here again

i made an order online, and it was my first time ordering from vitacost.com, even though i did my research and found that many people left negative reviews, i said let me give them a try,,, i calLed them directly after i waITED TWO WEEKS FOR MY ORDER, AAND THE LADY ON THE LINE SAID THEY WERE OUT ODF STOCK,,,BUT THEY DIDNT TELL ME THAT WHEN I MADE MY ORDER , AND THEY DIDNT EVEN BOTHER TO EMAIL ME OR NOTHING,,,A PROFESSIONAL COMPANY SHOULD HAVE A COMPUTERIZED INVENTORY SYSTEM, AND IN VITACOST CASE THEY ARE FAR AWAY FROM THAT...AVOID AT ALL COST...NEXT TIME I'LL STICK TO I FAST400.COM AND A1NUTRITION.COM..........AVOID VITACOST.COM THEY SUCK..........AVOID VITACOST.COM THEY SUCK ..........AVOID VITACOST.COM THEY SUCK ..........AVOID VITACOST.COM THEY SUCK ..........AVOID VITACOST.COM THEY SUCK ..........AVOID VITACOST.COM THEY SUCK ..........AVOID VITACOST.COM THEY SUCK

 I would not shop here again

The NSI products, Bilberry, Celadrin, AHCC and Tonalin CLA were great. Never responded to emails, same experience as other customers. 12 bilberry bottles were short-supplied in an order but could not trace back the problem or making remedies, after repeated emails and phones. Fortunately, the visa card was not charged for the said amount,save for the shipping cost.

Would be more cautious in the next order, perhaps fewer quantities. If there is no glitch, you can receive the batch within 3 days even delivery to Hong Kong via UPS.

Alexkoo
Hong Kong

 I would shop here again

I was not able to purchase Revivex locally and I was skeptical about receiving my order. I received my order very quickly and my second order, too.

 I would shop here again

Excellent experience, wide variety of choices, easy ordering and FAST delivery. Great experience overall!

 I would shop here again

Highly recommended, fast&neat shipping, great communication. I've ordered from them several times and will do so in the future.

-Missouri, USA, Peggy Jo Shumate

 I would shop here again