VitaCost.com

When ordering an item, the website does not reflect items that are on backorder (BO). One day after placing my order, I was Emailed stating that 3 of the 17 items I ordered were on BO. They were scheduled to be in within a week so I decided to keep   Read full review...

 I would not shop here again

I love their prices and selection, but I agree with others that their customer service is horrible! I have ordered twice from them. One order went fine, and I still don't have the items I ordered a week ago (they just shipped out today). Even when I spoke with a supervisor on two occasions about this second order, I got no better service. I used Paypal for this purchase, and they claimed that Paypal "had a hold on my account" (I was using my Paypal credit line!). I insisted that the supervisor call Paypal and then call me back with the results, and that apparently worked.

I will probably continue to buy from them, but I'll pray each time that the order goes smoothly---and I won't count on getting something that I need quickly like I did this time.

 I would shop here again

I've been using Vitacost for years. Their prices cannot be beat. Sometimes you may find one thing a bit cheaper elsewhere, but no one has this many products at such consistently low prices. Their delivery is quick and they have a phenomenal $4.99 price for standard shipping no matter how much is ordered.

HOWEVER, their customer service is consistently bad. They are rude when they've made an error. That is when they don't ignore you completely.

Fortunately I've had only a few occasions to have contact with their customer service. They are consistently bruising. (One was today, and I'm just getting over it!) Every time they make me angry, I try to find another place with comparable prices, but I never have. I am forced to use Vitacost! And I must say, despite their crap attitude about problems, I'm mighty glad they exist. I buy a LOT of vitamins, herbs & supplements.



 I would shop here again

Vitacost continues to provide the quickest service and shipment tracking information of any online company I've used. I hope they keep up the great work.

 I would shop here again

Great products, great prices and easy to navigate...what more could someone want? Saved me a good bit of money too....thanks Vitacost.

 I would shop here again

Have been very pleased in every area of dealing with Vitacost...have now made at least three different orders and all are everything I could expect...NO complaints at all....I love great service and I found it with Vitacost!..

 I would shop here again

Beware their computer system. They took my order charged me. Didn't ship it. Couldn't find the order. Customer service told me I would have to dispute the charge with my credit card company.

 I would not shop here again

I am absolutely 100% satisfied with Vitacost's service and product. I will recomend them to my friends. I know they will be as satisfied as well.

 I would shop here again

Compared with other companies that I order products from, Vitacost is the quickest on delivery (and it doesn't cost me a lot in shipping either) and the products I order are always great. I Thank them for your well managed customer service, delivery, etc.

 I would shop here again

I've been looking for a certain brand of soap for a while and I was very impressed by the price. I am also happy with the speed of delivery. That's very important to me. I would for sure order from Vitacost again. They have a very easy website, good deals, and great service.

 I would shop here again

Excellent prices. Amazingly speedy delivery. Exceedingly satisfactory products. This might just be the very best health/beauty/vitamin store - not only online - but anywhere.

 I would shop here again

They are a very competitive , easy to order website and delivery time is Superb. They beat the Super suppliments store and they are right up the street. I hope they keep up the great work. The magazines and catalogs are handy also , because I pass them out so others can enjoy your services also .

 I would shop here again

Here is what happened. The floor number somehow got omited in translation to UPS's system. They decided not to deliver because of no floor # eventhough it was to a large Bellsouth office of which they deliver to daily. There is a security guard who would have told him where he needed to go. It took another 3 days and several phone calls to even get the point where I could pick it up (Calling UPS, not Vitacost). Then once at the pick up counter (an hour wait) was told that they didn't have it because they had put it on a truck. After finally deciding to place a call to VitaCost to let them know the situation, and I told UPS to return to sender (I was very upset at this point), they not only did they genuinely care about the situation but they immediatley got their UPS contact on the phone to help. I finally got it the next day. I was reimbursed the cost of overnight and EVERY rep was kind and understanding. Thank Vitacost for all your help. Because of their OUTSTANDING customer service, I will absolutely order from them again.


 I would shop here again

I'm EXTREMELY satisfied with Vitacost! It wasn't there fault that the jar of "Extra Virgin Coconut Oil" opened up during shipping! I'm also overwhelmed at the speed that I received the replacement jar.....ONLY 2 DAYS!!!!! I'll DEFINITELY purchase my vitamins and other essentials from Vitacost...They are FANTASTIC!!!!. Since UPS damaged my package and broke my coconut oil, they certainly did not have to replace it, but they did, and were very nice about it as well.

 I would shop here again

VitaCost.com sells your credit card information to other companies, such as passport to fun, shopping essentials, etc.. and those companies bill your credit card monthly for $14.95 each.

DO NOT BUY FROM WWW.VITACOST.COM.

CLASS ACTION SHOULD BE FILED.

 I would not shop here again

I had a backorder problem with an order and the customer service folks were totally attentive - called me about backordered items, etc. Then UPS broke a bottle of fish oil in shipping (they must have tried really hard to do it) and the box showed up soaked in oil, and the customer service people made it right... totally understanding.
Anyone complaining about bad customer service or whatever is probably stoned.
The folks at Vitacost obviously want their customers to be happy. The prices are pretty much the lowest I've been able to find. They have all the stuff I want (except formula 303).
Overall, I can't come up with a reason not to go there for all my supplements, protein, etc.


 I would shop here again

With all the horrible customer service in today's world, shipping, costs etc..., I was very happy with Vitacost and will let EVERYONE I know to shop at your website. Such a change from the norm of horrible customer service and overpriced shipping.
I am not a person to send feedback, so take this as a VERY positve thing.
I hope they continue to do a great job.

 I would shop here again

Your prices are the best I've ever seen and your product is excellent. I showed your website to my brother and he just ordered the MegaFoods Skin Hair and Nails vitamins and we both will reorder.

 I would shop here again

This was my first order and I was very impressed with the quality of supplements they have available, customer service, delivery time, and of course, low prices. I will definitely continue to order from Vitacost. Thanks a bunch.



 I would shop here again

I received a confirmation email regarding shipping confirmation one day after I placed the order. Then 3 days after, the package was left at my door, sooner than I expected. The package was in perfect shape, and all my products where neatly in the box. Overall, I gave them 5 stars, assuming 5 was the best.

 I would shop here again

I've been buying supplements online for many years. During the past 3 years, I've purchased different brands of vitamins, minerals, herbs and teas from Vitacost and have never experienced some of the problems many reviewers mention. Perhaps I'm just   Read full review...

 I would shop here again

I ordered from Vitacost 2 years ago and seemed fine. But recently, I experienced alot of BS from them. Initially when they did not respond to my emails for 2 weeks on some important product info, I thought perhaps I'd use the Live online Chat   Read full review...

 I would not shop here again

I have been ordering from Vitacost for over four years now, and over the last four months or so I have had increasing problems. Their prices are great, that's indisputable, but their shipping and customer service is lacking. I have placed three   Read full review...

 I would not shop here again

I was very happy with Vitacost's prices and selection of organic and cruelty free products. They were the cheapest I found and their site said they have served many customers so I decided to place an order.

I made that order over 2 weeks ago. Both products state they are shipped within 24 hours. I tracked my order through their website and it said it had not shipped. I e-mailed them on a Thursday expecting a promised 24 hour response. Its now Saturday and still no answer. I've e-mailed them again and will see what happens.

I'm moving and needed these products before I go and I was relying on them to send them. I've never had this problem with ordering online before and I do so frequently.

The only thing good to say is that they did not charge my credit card yet.

Overall I'm extremely disappointed.

 I would not shop here again

Because... I ordered 10 0bottles of ISOPURE ZERO carb, however, they sent me 10 bottles of LOW Carb,even though my record shows ZERO carb. Besides, there are no scoop in any bottles and all inside covers were unsealed.I claimed to their customer service, but no response.
I will never ordering again VITA.COST.


 I would not shop here again

Vitacost charged us twice for a $45 order. Since we'd had to budget down to the penny, this meant that other debits that should have cleared were overdrafted at $30 each, so far adding up to $90 in overdraft charges at our bank. When I called   Read full review...

 I would not shop here again

It's very easy to shop through store and the supplement I ordered were shipped very quick. I'll definitely come back to this store.

 I would shop here again

I have Rheumatoid Arthritis and purchase a lot of herbs and supplements. I have been shopping at Vitacost for the past 2 years, every few months or so, and have NEVER had a problem. Their prices are substantially cheaper than any other on-line or   Read full review...

 I would shop here again

Vita cost promises 24 hour delivery, they charged my credit card right away, but after two weeks, still no delivery! I called, and it is sitting in the warehouse...no apology,no explanation, no e-mail informing me of a warehouse backup. This was a $100. order that they charged to my card immediately, and also e-mailed me that it had been processed, so I wait for two weeks for nothing! They said that the warehouse is backed up! She informed me, with attitude mind you, that she will call her manager and have my order released and I'll have it in seven days,gee, THANKS! Wow, a whole new twist to service, allowing my order to BE RELEASED! No offer of discount or free shipping, just BAD customer service! My husband orders his vitamins from Puritan's and always receives his order promptly! Never again, there are too many good companies out there to put up with service like this, absolutely no excuse, say no to Vita cost at all cost!

 I would not shop here again

Many red flags were raised in my experience with NSI products. I understand Vitacost and NSI are connected (or NSI is Vitacost's own brand). NSI had conflicting online information for its Cod Liver Oil stating totally different amts. of DHA in its product. Then when buying the NSI curcumin (turmeric) caps, I noticed that a picture of the bottle said 1160 mg and the description said 1160 mg per serving. It was only thru further reading that I found out that a "serving" was 2 caps. Since when can they advertise their caps as a certain amt. of mg, and then you find in the small print that they mean in 2 capsules??

 I would not shop here again

My first time shopping at VitaCost, they quoted me $7.55 in shipping at the final "pay" page, and then my e-mail confirmation listed a whopping $15.09 for shipping three very small items. When I called to complain, they said that UPS charged more because of the weight. No where on their website does it warn customers that shipping might be substantially more than quoted because of weight, and it's hard to believe that's really the case given the size of my items (which I haven't even received yet, after 6 days). I would avoid this company at all costs. I shop on-line all the time and have never experienced such a scam.

 I would not shop here again

I have been dealing with vitacost.com for years. Their website, selection, prices and service can't be beat. I am a customer for life.

 I would shop here again

Great selection of Garden of Life, New Chapter, Jason Naturals and other excellent brands of vitamins and skin products I use. I estimate I am saving about $2,000 per year versus buying at Whole Foods and other local retail stores. My packages arrive very quickly in just a few days and the orders are 100% complete and packaged very well. I also like the fact Vitacost.com offers a money back guarantee.

 I would shop here again

What a great experience it was to order from Vitacost.
A friend had told me about it when I told him I was looking at refilling my vitamins. So I went and looked through his catalog he got in the mail, and then called in my order. The ordering process was exceptionally easy. I was on the phone for maybe 5 minutes. Just 3 days later, I had my package at my door. From start to finish , it was a great experience.

 I would shop here again

** Please read the entire review, as there are several updates at the end. ** I have ordered several times from Vitacost and have always had extremely fast shipping. I was very happy until I placed my last order on May 23, 2007. It is now   Read full review...

 I would not shop here again

Vitacost.com, a company that sells vitamins over the internet, basically sold my credit card information to a company called "Shopping Essentials" which is an internet scam company that sets up recurring charges on its victims credit card accounts.   Read full review...

 I would not shop here again

Excellent selection of the best quality vitamins, herbs and organic foods I buy at 50% less cost than Whole Foods, GNC and other stores. These brands include New Chapter, Twinlab, Nature's Way, Nordic Naturals and others. I also like the fact they have multiple warehouses and ship the same day, standard ground arrives in 1 - 3 days and anysize order is only $4.99 shipping cost. Check out their NSI brand formulated by medical doctors, far superior formulations for a lot better value when compared to national brands. The company is the largest online retailer of vitamins and natural health products and an INC 500 Hall of Fame company, based on their great selection, prices and service, I understand why.

 I would shop here again

Here is a company that sells your credit card or bank information, without you knowing, to anyone willing to pay for it. I purchased Vitacost vitamin products due to price. To my surprise I was nailed months later with a $14.95 credit card charge   Read full review...

 I would not shop here again

I plan on re-ordering this again from VitaCost.com

 I would shop here again

Ordered on 3/9/07 (showed "in stock"). Still hasn't shipped as of 4/10/07. The estimated ship date keeps moving back. I don't have any confidence that the order will ever arrive.

 I would not shop here again