VitaCost.com

  I felt compelled to write because unlike some of the reviewers postings of bad experiences with Vitacost, I just completed my first order with them, and it went very smoothly and I was completely satisfied with them overall.  I   Read full review...

 I would shop here again

Bottom line, Vitacost no longer cares about their customers.  A few years ago I would have gladly given them a good rating.  I told all my friends of their products and even would help in their ordering.  That's all changed.  Vitacost sucks and I will no longer do business with them.  Those who have submitted positive reviews, I seriously doubt have placed very many orders or their orders were very small.  From personal experience, I have encountered Vitacost getting worse and worse to the point that it's no longer worth the aggravation.  Missing items, long delays in delivery, no email communication, and their cold & hard customer service has finally been enough!  Vitacost advertises quick shipping and clearly states on their website the items are in stock.  This is a total lie!  They really hold up your order indefinitely, waiting until they can ship everything all at once.  Sometimes you have to wait for weeks.  No email or other communication is made asking the customer if that is acceptable.   Their labeling is becoming more deceptive as well.  Listing milligram quantities in large lettering on their NSI products, but in reality it takes multiple servings to reach that advertised amount.  Be smart and buy elsewhere.

 I would not shop here again

Never give them your credit card info. They sold my info to Shopping Essentials, who billed me 15 bucks a month for 3 months before I caught it. My card had to be canceled and reissued. Good thing is, my card company knew about this scam and immediately credited what I'd paid back to my account.
Of course Vitacost denied any wrong doing, saying I enrolled when I chose to fill out a survey for a coupon.
I spoke directly with Shopping Essentials who offerred immediate cancelation. Both outfits are well aware of what they are up to.

 I would not shop here again

I placed an order for over $200 on October 25, 2008.  Eventhough the web site adversites Same Day Shipping, as of today, November 9, 2008 no items have been shipped.  Eight items were changed from available to backordered AFTER order was placed.  Currently VitaCost is projecting a 50+ day wait.  While I wait, more items get placed on backorder.  I just spoke with Customer Service and they refused to cancel the order.   They offered to ship in multiple shipments; but I will be charged $4.99 for EACH shipment.  This could end up costing me over $40 in shipping charges. 

Be very careful doing business with VitaCost.

 I would not shop here again

WATCH OUT WHEN YOU ORDER WITH VITA COST I looked at my Discover CC bill tonight and I noticed a $14.95 charge on there from a place called Shopping Essential. We called Discover and right away they told us that have had   Read full review...

 I would not shop here again

I have used Vitacost as my prime vendor for vitamins and supplements for about 5 years. Until recently I was exceptionally happy with them in terms of selection, price, service and delivery.

But this year their service and delivery have gone totallt down the sewer. More and more they don't have the advertised products in stock, and demand that if you want them to ship the portion(s) of an order that they do miraculously have in stock you must agree to let them charge you a separate shipping charge for each item (or set of items) as they become available or the won't ship until every item is in stock (which may be 60 days or more depending on their estimated times of arrival). They rely on the fact that when you place an order you probably have a need and will let thewm get away with additional shipping charges - which in the case of my current order could cost me as much as 4 times their advertised shipping rate. It is unacceptable to have them make the customer pay for their inability to maintain their inventory.

 I would not shop here again

Partners with credit card fraud site. Do NOT click on free shipping or you get charged about $20 per month. DO NOT CLICK on "free shipping!" Beware of follow-up fraud and sharing of your information with a site called "Shopping Essentials" which   Read full review...

 I would not shop here again

Their prices are low. BUT you have to be very careful not to fall for the "Get Free Shipping on this order" trick. If you read the fine print, you are signing up for an expensive membership. It is a bit hard to avoid and the confirmation emails have a   Read full review...

 I would not shop here again

Delivery time was fast, prices are very low, but the customer support is horrible. I can see that I am not the only customer who has had no response to the "customer service" emails. I have sent at least six emails regarding questions or concerns about orders and have never received a response. I understand they probably handle alot of incoming emails, but at least don't put the BS slogan of "We pledge to respond to every email within 24 hours" on their website. Their prices are hard to beat, but I'm getting tired of being ignored, looking around for other discount stores.

 I would not shop here again

I am extremely satisfied with Vitacost. Delivery is good, I haven't had many problems with products being out of stock. Prices are good. I am usually able to talk to a rep fairly quickly and they are always very helpful. Keep up the great work.


 I would shop here again

I've ordered twice from vitacost in the past year and never will again. Their variety of products is really great, and their prices are consistently lower than the competition, but their customer service is HORRID. Good prices or not, I simply refuse to   Read full review...

 I would not shop here again

Finding lower prices on various vitamins and personal care items at vitacost.com, I ordered several items, including a 3-pack of soap. When I received my package, however, there was only one soap. I emailed the customer service department at vitacost.com, and quickly received a reply, ensuring me that my remaining two soaps would be delivered shortly.

I received the second package, and there was, again, only one soap inside. Again, I emailed the customer service department at vitacost.com, this time not receiving an immediate reply. A couple of days later, I resent the email, then just decided to call them. To their credit, I didn't have to wait on hold long and the customer service representative was friendly and seemed to be in America (I hate outsourced call centers). They did send out the final soap. I will not order from them again.

 I would not shop here again

Customer Service:
While delivery time was wonderful, if you have a problem or question Vitacost gives an email address for "customer support". I have sent three emails and never received a response. A company with such pitiful "customer service" is useless to me. If they don't want customers emailing then they should not provide this information calling it "customer support". I don't have time during the day to call and it is more efficient to email. I searched and I found that I can purchase the same merchandise elsewhere so..................... Bye bye Vitacost.

 I would not shop here again

This is the best place to get supplements from. My friend told me about this website, and they have great products and prices and wonderful customer service. I bought 30 pounds of protein from Vitacost. I wont buy protein for a little while but Im going to order some more supplements though.

 I would shop here again

Great Company. This was my first order with Vitacost. Their customer service is excellent. I appreciated the prompt delivery and accuracy with the order. The packaging was careful, the price of the product competitive. I would definitely consider purchasing from them again



 I would shop here again

Violation of confidentiality agreement-sold my credit card info without my consent. WARNING
If you order do not click on a screen that says"do you want to save 10% on this order click here" even if you do not complete the screen they sell your info to scam companies that bill your credit card or dda account that Vitacost has on file.

 I would not shop here again

After some price comparison shopping around the internet, I settled on VitaCost for my purchase. When my product arrived damaged from the shipping company, I was disappointed. However, things quickly turned around. I emailed regarding a replacement and with a few concerns that I had about the return policy. I promptly received a polite reply asking that I call in order to receive the best service. I called the 800 number and the customer service representative arranged for my product to be picked up by UPS at my home and for a new product to be shipped to me. Amazing! It couldn't have been easier and I couldn't be happier. Amazing customer service. Thank you Vitacost,I will certainly be looking to you for future purchases.looking to you for future purchases.

 I would shop here again

I thought their on line service was very user friendly. The products were packed well and in excellent shape when received. The prices were very good and considerably less than in a vitamin store. The customer service employee that took my order over the phone was much nicer than any salesperson you would meet in a walk-in store. I found my new place to shop for Vitamins!!


 I would shop here again

I really appreciate having such a huge selection of products from so many different catagories to choose from. It's so much easier to shop from home, and so much less expensive than purchasing them from the stores in our city. I love how reasonable Vitacost's shipping costs are, too, and how quickly the products always arrive. Whoever started Vitacost had a great idea, and it seems to be managed very well.

 I would shop here again

I LOVE Vitacost! They're the greatest! The savings are awesome and the customer service is the best. I tell everyone about Vitacost!

 I would shop here again

Their site was suggested to me by my "integrated medicine" doctor and I am very pleased with their product line, customer service, and prices. I have shopped from other sites for years, but their prices seem better, so I will be back for sure.



 I would shop here again

I can't say enough good things about Vitacost! They provide a large variety of excellent products at fantastic prices. The customer service is second to none. Shipping times and conditions of the products received are great, and the single shipping cost makes ordering ahead worthwhile. I am telling every who might be interested about Vitacost!



 I would shop here again

Vitacost.com is the big fish I snagged while trolling the deep waters of the cyber seas for the lowest prices available for Alba Botanicals shaving creams. After catching and releasing a few pretenders I finally reeled in this trophy of an online store.   Read full review...

 I would shop here again

DO NOT BUY FROM THIS COMPANY! They are a rip-off!! and in co-hoots with some company called Shopping Essentials. (they probably get a kick back) I bought one item from them for about $20.00 and it ended up costing me over 200.00 before I realized what   Read full review...

 I would not shop here again

I want to thank them so much for their prompt service. I must admit that I was pleasantly surprised at the quick shipping. I was also delighted with the $4.99 shipping charge. That is awesome! I would gladly purchase from them again.

 I would shop here again

Having read the other negative reviews here, I'm convinced that the positives are plants. I spend an average of $200. per month on the Vitacost site, due to their good pricing and wide range of items. Like so many others who have posted here, I have   Read full review...

 I would not shop here again

I have been using Vitacost.com, the online store, almost every month for several years. Their order process is rapid and clear, with a convenient Save for Later list attached to the Shopping cart if you find you've purchased too many items in that   Read full review...

 I would shop here again

I have been extremely pleased with the ever expanding range of products offered by Vitacost. There are many companies out there selling their dietary supplements, however Vitacost really stands out of the crowd investing significant amount of research into their products, AND sharing that credible information with us, customers. I would like to take this opportunity to say a big thank you for all your efforts.

 I would shop here again

received my order 2 weeks after order date, they did not reply to my emails, they charged me double shipping so I would get my order within 3-7 days, they did refund half the shipping charges after I kept complaining, the box was in sad shape, everything just thrown in there, 3 back ordered items still had not been shipped 2 1/2 weeks later, I cancelled them, nobody ever apologized either by phone or email, I will not order from them anymore.

 I would not shop here again

My last two shopping experiences with VITACOST have been TERRIBLY UNACCEPTABLE. They list everything as IN STOCK. The FIRST ORDER TOOK ALMOST 3 WEEKS TO DELIVER, due to their BACK ORDER policy. They hold shipments if an item is not in stock. This first order was HELD because a FREE BOOKLET was not in stock! The SECOND ORDER NEVER DELIVERED. IT'S NOW BEEN ALMOST A MONTH. The reason being, again, OUT OF STOCK. During the phone order process I even told them DO NOT ORDER ANY ITEM THAT IS OUT OF STOCK because I don't want the shipment held. I did a phone order to be able to access the waived shipping due to the first terrible shopping experience. So, the order has never been delivered and the refund is taking 10 days plus to process...if it ever does get processed. Customer service is manipulative and evasive. I agree with the other review about FRAUDULENT AND DECEITFUL and WILL NOT SHOP WITH VITACOST AGAIN and I've been a customer for years.

 I would not shop here again

It's so easy and quick to get what I need, without having to drive. Vitacost excels in running an excellent business!
The one time I had a problem, the customer service department handled it right away.

 I would shop here again

Fastest service ever! Women's Health Magazine recommend Vitacost for the best deal on Glucomannan- they were right-They do have the best deal and quick delivery! Thanks to Vitacost.

 I would shop here again

I tried a couple of their products and found one had the inner safety seal gone. I tried calling but never got thru. I e-mailed telling them about it but never got any response. I would not want to take the chance of using this product in it's condition. Their customer service is horrible. I would never shop here again.

 I would not shop here again

I have had similar problems to previous reviewers with their ordering process. I tried to change my order but the order was duplicated instead and I got charged twice. Despite sending an immediate email to their customer service people and then following up with a call, they insisted that the duplicate order must have been deliberate (despite the fact that the shipping costs were significantly higher than the price of the items ordered) and refused to allow me to return the goods and refund the costs.

Order accuracy - awful
Customer service - abysmal
Overall satisfaction - atrocious

 I would not shop here again

I'm always on the lookout for quality at bargain prices. I can't remember how I happened upon Vitacost.com, perhaps when shopping around for vitamins from stores that participated in Igive.com. I've ordered from Puritan's Pride online but for whatever   Read full review...

 I would shop here again

This store lists its products as "IN STOCK," regardless whether they have them in stock or not. I just received an email that my entire order of $507 is on back order because they don't know when they'll get the products from the manufacturers. This is FRAUD, plain and simple! Their prices are low, and, in the past, I have received my orders within a week or 2. But I will not give my business to a company that uses fraudulent and deceitful business practices to lure customers.

 I would not shop here again

I used this company twice before and I have been satisfied their cheap pricing and on time delivery that usually is in around a week so far. When I purchased from them late 2007, there were some customer survey saying I can have $10 off in my next   Read full review...

 I would not shop here again

Great store, they have the lowest prices on all sorts of products. Plus I've always received my items with in 3 to 5 days. I always get the products I ordered correctly. I would highly recommend this for the perfect balance of price and transaction experience.

 I would shop here again

Great that I can get these products over the i-net rather than driving as we are far from the nearest place that sells this particular brand. The price was great too; as even with shipping included, and there customer service is so above par of everyone else out there, and it was still cheaper than what I pay at the healthfood store! Plus I dont have to use the gas to drive there. Will be searching your site more to see if there are any other products we can use.

 I would shop here again

I like Vitacost's prices and selection, but their customer service does leave much to be desired, particularly if you try to communicate via email or the "contact customer service" devices within the site. My previous order consisted of 10 bottles, 54   Read full review...

 I would shop here again