Overall Rating: 5/5.0 store rating
Ease of Ordering: 4/5 stars
Customer Service: 4/5 stars
Selection: 4/5 stars
On-Time Delivery: 4/5 stars

Vitacost is not perfect. But, they satisfy our family needs

A review by pecuniary written on Jan 14, 2011
Full review
We started using Vitacost over ten years ago, they were located in Boynton Beach, Florida. We are still Vitacost customers. I looked at their "rewards" statement after we had completed our order. The old adage "if it looks to good to be true, it probably is" came to mind. I read all the disclaimers and decided not to participate in the program. Almost every site on the web that offers something free has some sort of benefit to the advertiser. I don't participate in those offerings.  Back to Vitacost; We try to purchase products that are national brands. However, we do use some of the NSI products that we have found acceptable. Apparently Vitacost has two warehouse locations, in North Carolina and Nevada. There are times they ship one of our orders from both locations. They do not charge additional shipping charges. My thoughts are that since their expansion to a nationwide supplier of products they have suffered "growing pains". We have had a few minor problems with shipping but with a phone call or an e-mail they take care of the problem. They are not perfect, however  they do provide us with most of our needs at a very good price. Our family has absolutely no connection with Vitacost whatsoever.

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