Vision Direct

I most likely will not shop here again. They charge a processing fee and tax on contact lenses. Aside from that and more importantly they don't seem to be able to process orders properly.I was told my prescription had expired and was called by the wrong name with the wrong order number when they e-mailed me. I got my contacts somewhere else. I had to wait longer to get a customer service person on the phone but that is because they are busy and vision direct must not be if my experience is any example.

 I would not shop here again

felt the quality was somewhat compromised, tint varies in every lens. Some have very little tint and are hard to see.

 I would shop here again

Price was lower than others selling the same lenses and the customer service rep was delightful and gave me a new-customer discount as well. Product arrived super-quickly for the nominal regular shipping charge. Extremely satisfied.

 I would shop here again

I have used this merchant a number of times and have lways been happy with the service I receive. They also have better prices than 1-800-Contacts.

 I would shop here again

I have used Vision Direct previously and have had no issues.

 I would shop here again

I have been ordereing my lenses from Visiondirect.com for over a year now and am not totally satisfied with their service, I'm going to list what I see to be the pros and cons below:

Pros

Good website
Nice Variety
Check with eye doctor
Sends reminders
Decent pricing

Cons

Shipping time is kind of slow sometimes (on my last order I had  to wait a week and a half for them just to process the order and another few days for it to arrive which I found pretty annoying)

When you try to look up previous orders to make a new one they only remember the brand you bought previously and not the prescription or size ( have to find the box somewhere....)

Their rebates and offers are annoying to redeem, not straight up offers but a lot of small print and conditions....

 I would not shop here again

website did not indicate item ordered was out of stock even though it was ordered for next day delivery, nor did merchant send any communication to advise of this fact. E-mail Inquiry after several days resulted in automated response which was totally non-responsive, requiring a second inquiry. Only then was I advised that item had been back-ordered.

 I would not shop here again

I was able to purchase the product that I needed at a competitive price.

 I would shop here again

I never received my contacts, no email confirmations, overall not satisfied. after emailing a request on the status of my order and getting an automated email response I canceled my order. I ended up ordering from brandnamecontacts.com and got a phone call and email immediatly about my rx.  Six days later I am seeing perfectly and will order from brandnamecontacts.com again! Do not order from vision direct.com. Too slow, no customer service. no email responses from a human.

 I would not shop here again

I saved $42.00 on my order versus buying them from Wal-Mart.

 I would shop here again

Good prices at visiondirect.

 I would shop here again

contact lenses were not in stock, and merchant did not bother to notify me of that. I called them, they never kept me abreast as if the order was going to be filled or not. I kept waiting and waiting for the shipment to be fulfilled and shipped. No updating from this company. I did get my order, after a very very lengthy wait time.

 I would not shop here again

Vision Direct is a great company that provides great customer service. My only wish was to be informed when my package never arrived and was even shipped back to the issuing company. I purposely made sure I was available, in turn feeling as though my time was wasted.

 I would shop here again

Excellent seller

 I would shop here again

The website was easy to follow. Good prices and quick delivery.

 I would shop here again

Timely service. Great product options. Great coupon savings.

 I would shop here again

They hit me with the old "bait and switch". Told me they called the doctor and lenses I ordered are not for me. Auto-Switched me to another model! (the other model was cheaper, but the whole point was to get what I want, not what they are ready to sell). I called my doctor to complain - they told me they have no problems with me using either product, and they never told anyone I couldnt.

 I would not shop here again

Will definitely shop with them in the future.

 I would shop here again

Had to contact the merchant due to a mistake in the order (not the merchants) and they were very helpful.

 I would shop here again

Would have been nice to receive a trackingcode as part of the order confirmation so I could track my shipment online once it had been dispatched.

 I would shop here again

good

 I would shop here again

Always fast, easy, and reliable.

 I would shop here again

I wasn't able to track my shipment when it transfered from UPS to USPS but the package arrived in a reasonable time. Items were correct and packaged safely.

 I would shop here again

Shopping was quick and easy. Order was received in a couple days. They took care of verifying my prescrition for me.

 I would shop here again

Have purchased from this merchant numerous times. There is a VERY lengthy delay from when my credit card is billed and when I receive my product. When called to inquire, there is no tracking information available except when they say the product was shipped. It can be several weeks between when I am billed for the product and when it is received.

 I would shop here again

It was great!

 I would shop here again

I have ordered from them several times, & haven't had any problems with their service. Their prices for the brand of contacts that I buy are always cheaper than 1-800-contacts.

 I would shop here again

The service has been excellent over the last few years; however my last purchase was cancelled without any explanation. Despite several emails, I never received an answer as to what happened. Eventually, VisionDirect ignored my requests. I will stop shop at VisionDirect as their prices and products are excellent but I now understand that if there ever was an issue, I would be on my own as their online service is terrible. Regards, Simon Magro

 I would shop here again

Vision Direct provided excellent service, contacted my Dr for my prescription and sent my lenses in record time. Recommend this company (great prices) and will certainly buy from them again. San Antonio, Texas

 I would shop here again

Prices were great. Product was received in excellent condition. Shipping was too slow.

 I would shop here again

Quick, good price , and quality mechandise

 I would shop here again

Vision Direct was recommended to me by a family member due to their high level of customer service and quality product.

 I would shop here again

easy and user friendly web site.

 I would shop here again

it was good value for money even including the shipping. the website layout and graphics can be improved on to make a more enjoyable shopping experience. tracking of the order needs to be a bit more detailed and maybe a image to show the steps to delivery and to show customers where there order is on the delivery process would be ideal. overall good experience but website can do with upgrading and updating.

 I would shop here again

A week after placing my order online, the web site still listed it as "in process." Only after I contacted the company by email did I learn that my lens was not in stock. Most companies will notify a customer immediately when a product is back ordered. The order took approximately another week to be filled and delivered. If I had known sooner that the order could not be processed more quickly, I would have cancelled the order and purchased lenses locally or through another online retailer.

 I would not shop here again

Fast shipping and top rate service as well as excellent savings. Will definitely shop here again.

 I would shop here again

I used to order from 1800contacts every year for 5 straight years, and unfortunately, their prices are just not competitive anymore.  I heard about VisionDirect from a MyPoints mailing and decided to check them out before ordering my annual reorder   Read full review...

 I would shop here again

W have purchased my wife's lenses from VisionDirect for several years without a problem of any kind - very happy with service & quality of products.... until this year. We purchased my wife's annual lenses renewal and about 3 days after placing the order was informed via email that the order was cancelled because her prescription was outdated. We called her Dr. who informed us that they were not contacted concerning her prescription and that her records reflected her current prescription, not to mention the fact that I had faxed her new one per instructions when I ordered. Any, we had to go through the whole process again and her order was delayed almost 3 weeks longer because of it. Fast-forward to now (about a month after), I decided to go with contacts for the first time and after the testing period got my prescription to order. Since I had not ordered for myself before I called instead of doing the order online (9/04/09). The lady was cordial and we completed the process. I, more than once confirmed with her my prescription parameters and she confirmed so. Directly after hanging up (per her instructions) I faxed my prescription to the company(9/04/09) and went about my business. Everything seemed to go as anticipated until I received the package via mail. Inside 2 boxes were marked as the wrong power from the prescription. I immediately called customer service to which the gentleman (Andrew) all but accused me of ordering incorrectly and then after proving I had done my part correctly & promptly (9/04/09) accused my doctor of the error and that they did not receive the reply from them until 9/7/09 after the order was processed. I reordered the correct lenses that he said would take at least 10-14 days to deliver and hung up. I attempted to call my doctor but they were closed for the afternoon so I called the following morning at their opening. I spoke with the actual person who processed the prescription confirmation vis fax and she confirmed that she had received the request, made the corrections (more information than was necessary) and promptly refaxed it(9/04/09). She faxed me what she had sent them and I called Visiondirect to talk with management and got a Mark. He would not allow me to talk to anyone but proceeded to look at my order. His summation of the situation was that the doctor's office had checked the wrong box and the fax/order was processed electronically so no person could see her written corrections written beside the check marked box. In other words in both instances Visiondirect was not at fault or in error in either instance. WRONG! I am disappointed and in relaying to my wife the situation she replied... there are other companies out there...we do not need or deserve this. And, to be honest, I half feel that this time spent putting this down is ALSO a waste of time.... but, at least it's done.

 I would not shop here again

You didn't have the contacts I use for my right eye:Unilens C.VUE.

 I would shop here again

Order for son was delayed - your database search function was used to find Doctor's name at the optometrist used but this was incorrect resulting in order rejection. The prescription was faxed (with illegible name) and the order revived but shipping was slow and could not be upgraded to expedite. However, am satisfied with product and price.

 I would shop here again